Glasgow - West End, Glasgow, G11
4.9/5, 123 reviews
97% recommended
97% sales valuation accuracy
99% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Pacitti Jones | Solicitors, Estate Agents & Mortgage Consultants | Glasgow & Stirling

“Excellent broker, very sound advice, very pro......”

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Nov 29,2019
Minithumbup
Dougal
By: 'Andrea Gullotta'
Nov 29,2019
0 people found
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Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic
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Opening Hours
Address

Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £85,000 £325,000
Lettings 50% 99% £450 £450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 60 1 7 0 50 3
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

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“Excellent broker, very sound advice, very pro......”

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Nov 29,2019
Minithumbup
Dougal
By: 'Andrea Gullotta'
Nov 29,2019
0 people found
this helpful
Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic...
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“Excellent broker, very sound advice, very pro......”

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Nov 28,2019
Minithumbdown
Dougal
By: 'Andrea Gullotta'
Nov 28,2019
0 people found
this helpful
Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic...
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“A great experience...”

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Nov 15,2019
Minithumbup
Ross
Keith
By: 'ruth palmer'
Nov 15,2019
0 people found
this helpful
My first time selling and a property and I couldn't have asked for a better experience. From the first meeting with Keith, the advice and support I have been given along the way has been excellent. The team responded to all my queries very quickly ...
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“Dougal Robson - Best in the Business...”

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Nov 13,2019
Minithumbup
Dougal
By: 'Allison MacWhirter'
Nov 13,2019
0 people found
this helpful
I have been going to Dougal Robson at Pacitti Jones for support & advice for the last 6 years. He has helped me with multiple properties & re-mortgages over that time. I really trust Dougal's opinion & he’s a really nice person to deal with too....
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“Professional, courteous and kn......”

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Nov 12,2019
Minithumbup
Dougal
By: 'Paul Slavin'
Nov 12,2019
0 people found
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Dougal is very professional, courteous and knowledeable. You see all options available and are given the facts to make an informed decision. It is not a mortgage sales meeting, but purely a service to provide you with options....
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“Very helpful...”

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Nov 10,2019
Minithumbup
Dougal
By: 'Laura Hamilton'
Nov 10,2019
0 people found
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Dougal was a great help throughout the whole process. He was professional, informed and always responsive. He made the whole process painless....
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“Delighted with service...”

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Oct 30,2019
Minithumbup
Dougal
By: 'Susan'
Oct 30,2019
0 people found
this helpful
We have used Dougal for remortgaging and general advice, and on every level we have been delighted with the service and products offered each time. Dougal is fantastic explaining the products on offer and making them easy to understand. He has always made time for ...
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“Mortgage review...”

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Oct 25,2019
Minithumbup
Dougal
By: 'Amy Clarke'
Oct 25,2019
0 people found
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Dougal's help was absolutely invaluable and we couldn't have asked for a better morgage advisor. He kept us both in the loop throughout, and overall was a fantatsic help....
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“I have been consulting Dougal for many years ......”

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Oct 24,2019
Minithumbup
Dougal
By: 'Donna Boylan'
Oct 24,2019
0 people found
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I have been consulting Dougal for many years now for new and re-mortgage. I trust him 100% to offer me the best options for my circumstances. Nothing is too much trouble....
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“I was completely happy with the service Douga......”

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Oct 12,2019
Minithumbup
Dougal
By: 'John Nugent'
Oct 12,2019
0 people found
this helpful
I was completely happy with the service Dougal provided. I was buying my first property so naturally I had a few extra questions all of which he was able to answer. He also applied for and secured my mortgage in record time which was particularly ...
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“Dougal has been managing my mortgages for qui......”

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Oct 10,2019
Minithumbup
Dougal
By: 'Zhenbo Cao'
Oct 10,2019
0 people found
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Dougal has been managing my mortgages for quite a few years now. He is very knowledgeable about the products on offer. He handles everything so professionally and gets everything done so efficiently. Thank you Dougal!...
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“Excellent service from Dougal...”

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Oct 08,2019
Minithumbup
Dougal
By: 'fraser shaw'
Oct 08,2019
0 people found
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I have now been using Dougal to arrange my mortgage for over 14 years now. I would never go anywhere else. Dougal is honest, clear and very informative about all the mortgage options available to me. Brilliant service....
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“All team members at Pacitti Jones were profes......”

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Oct 05,2019
Minithumbup
Ross
Keith
By: 'Jamie Moore'
Oct 05,2019
0 people found
this helpful
All team members at Pacitti Jones were professional, friendly and very easy to deal with. Thanks to Keith and Ross in particular. Property sold within a week and as this was my first time selling a property, Ross kept me updated me throughout the process ...
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“Just moved in to new home!...”

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Sep 23,2019
Minithumbup
Dougal
By: 'Karen Little'
Sep 23,2019
0 people found
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Moved into our new house last week; mortgage was arranged by Dougal for both me and my partner and my wee brother (who was buying my old house!). He was professional, efficient, friendly, and clearly knew his stuff. Excellent service; I would definitely recommend....
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“We’ve used Dougal to arrange our mortgage dea......”

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Sep 18,2019
Minithumbup
Dougal
By: 'Jackie Brown'
Sep 18,2019
0 people found
this helpful
We’ve used Dougal to arrange our mortgage deals for the last few years now and would highly recommend his service. Very helpful and always kept us up to date with the process. Wouldn’t hesitate to use Dougal again in the future!...
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“I dealt with Ross in the West End Branch and ......”

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Sep 15,2019
Minithumbup
Ross
By: 'Daniel Hough'
Sep 15,2019
0 people found
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I dealt with Ross in the West End Branch and i have been very pleased with the service provided by him and Pacitti Jones. Very easy to contact when required and made the whole process very easy, especially as this was our first house sale. ...
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“Service is second to none...”

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Aug 31,2019
Minithumbup
Dougal
By: 'Jackie Wilson'
Aug 31,2019
0 people found
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Dougal has been managing my mortgage for quite a few years now. I would never consider using anyone else for my mortgage given the incredible service from Dougal. He is so knowledgeable about the products on offer. He handles everything so professionally and gets everything ...
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“House Sale Anniesland...”

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Aug 21,2019
Minithumbup
Ross
By: 'Clive Mckellar'
Aug 21,2019
0 people found
this helpful
Superb service from Ross Shaw, 5 Star Service from Ross from the very first meeting, valuation of my property was spot on, more than delighted to pass on a full recommendation for Ross And pacitti Jones, Very professional and friendly service throughout, excellent ....
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“Excellent service!...”

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Aug 14,2019
Minithumbup
Dougal
By: 'Mairi Nelson'
Aug 14,2019
0 people found
this helpful
I have used Dougal to help me find my last two mortgage deals. The process has been incredibly simple and has saved me many hours of work. I really value Dougal's quick response to questions and full explanation of details. I have already recommended this ...
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“Flat Sale Complaint...”

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Jul 31,2019
Minithumbdown
Jacqui Mackenzie
By: 'DL'
Jul 31,2019
0 people found
this helpful
My property has been on the market for 9 weeks and I have had only 4 viewers. During this period 4 other flats on the street have sold no problem. Two weeks went buy without any contact from the agent, I was then on holiday for 2 weeks & the ...
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“Fantastic Service!...”

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Jul 30,2019
Minithumbup
Dougal
By: 'Gavin Little'
Jul 30,2019
0 people found
this helpful
Dougal was fantastic in supporting and guiding me along with the full mortgage application process. As a first time buyer, I was initially clueless about the application process but Dougal was so helpful and informative throughout making the process as easy and straight forward as ...
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“Dougal was excellent from start to finish. Made the process ......”

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Jul 23,2019
Minithumbup
Dougal
By: 'Zara Hill'
Jul 23,2019
0 people found
this helpful
Dougal was excellent from start to finish. Made the process of applying and obtaining a mortgage so easy. Was regularly in contact and had our best interest in mind when deciding who to go with. Tracey was recommend by Dougal and was so knowledgeable and ...
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“Fantastic service...”

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Jul 22,2019
Minithumbup
Dougal
By: 'Nicky Sleigh'
Jul 22,2019
0 people found
this helpful
Dougal is always very helpful and efficient when we need to update or change our mortgage. He makes the whole process as simple as possible and we have always been really happy with the outcome. I would highly recommend him!...
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“Highly recommended!...”

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Jul 10,2019
Minithumbup
Lisa
Keith
By: 'Lorraine Hosie'
Jul 10,2019
0 people found
this helpful
I'm still to complete my sale but hand on heart Pacitti Jones West End have been brilliant. From day one: my valuation was carried out by the branch manager Keith (others sent me junior valuers), and Keith was also the only agent to follow up ...
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“I’m really pleased with my decision to trust ......”

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Jul 10,2019
Minithumbup
Lisa
By: 'Ruth Martin'
Jul 10,2019
0 people found
this helpful
I’m really pleased with my decision to trust Pacitti Jones with the sale of my flat. They ensured there was no stress along the way from initial valuation to negotiating the sale. It’s been an enjoyable experience with friendly and very professional staff....
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“Mr Mortgage Man...”

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Jul 03,2019
Minithumbup
Dougal
By: 'Mireille Eustace'
Jul 03,2019
0 people found
this helpful
I highly recommend Dougal for all your mortgage needs. First saw Dougal in 2006 and he was my first port of call when i needed a mortgage again...
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“Great service...”

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Jun 10,2019
Minithumbup
Dougal
By: 'Calum'
Jun 10,2019
0 people found
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Dougal was extremely helpful throughout. He gave great advice on the best mortgage for us and explained the whole process very well...
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“Dougal Robson...”

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May 03,2019
Minithumbup
Dougal
By: 'CV'
May 03,2019
0 people found
this helpful
Really excellent service and support from Dougal, who dealt with everything quickly and effectively, achieving the right outcome. This is the second time we've had his help and I'd thoroughly recommend his work to all....
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Staff picture Dougal
(60)
Staff picture Lisa
(40)
Staff picture Ross
(4)
Staff picture Jacqui Mackenzie
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

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Pacitti Jones

Branch - Glasgow - West End, Glasgow, G11