Glasgow - West End, Glasgow, G11
4.9/5, 170 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
67% lettings valuation accuracy
99% lettings fee satisfaction
Pacitti Jones | Solicitors, Estate Agents & Mortgage Consultants | Glasgow & Stirling

“Excellent broker, very sound advice, very pro......”

Share on :
Nov 29,2019
Minithumbup
Dougal
By: 'Andrea Gullotta'
Nov 29,2019
0 people found
this helpful
Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £82,000 £525,505
Lettings 67% 99% £450 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 85 1 8 0 70 3
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Images & Videos

“Excellent customer service at all stages. Gre......”

Share on :
Sep 18,2020
Minithumbup
Ross Shaw
Keith Rarity
By: 'Donna-Marie Henry'
Sep 18,2020
0 people found
this helpful
Excellent customer service at all stages. Great communication and efficiency in dealing with enquiries through to closing my sale. Can’t recommend enough!...
read full review
Was this helpful? Yes

“Dougal has given me mortgage advice for many years...”

Share on :
Sep 18,2020
Minithumbup
Dougal
By: 'Simon P Young'
Sep 18,2020
0 people found
this helpful
Dougal has given me mortgage advice for many years now... always very sensible, and never the hard sell. He’s currently working from home, but quickly replies. We had a Teams online chat when it came to the final decision-making, and it was all very ...
read full review
Was this helpful? Yes

“Ross Shaw is your perfect estate agent... res......”

Share on :
Sep 16,2020
Minithumbup
Ross Shaw
By: 'Alison Cherrie'
Sep 16,2020
0 people found
this helpful
Ross Shaw is your perfect estate agent... responsive, helpful, informative and with a great sense of humour. He made a very stressful situation (I'm talking EWS1...!) a lot more manageable and I'm very grateful to him for everything! Thank you, Ross :-)...
read full review
Was this helpful? Yes

“Dougal is a keeper!...”

Share on :
Sep 11,2020
Minithumbup
Dougal
By: 'Elaine Simmons'
Sep 11,2020
0 people found
this helpful
Dougal has been talking me through my mortgage choices for years now. He is efficient, friendly and easy to understand. He always makes time to explain anything I'm unclear about. He is totally honest and will point out if the best deal for me is ...
read full review
Was this helpful? Yes

“Excellent, will continue to recommend!...”

Share on :
Sep 04,2020
Minithumbup
Dougal
By: 'Sarah McMillan'
Sep 04,2020
0 people found
this helpful
Dougal has organised several of our mortgages over the years. We always go to him first now as he has been brilliant each time. Quick and thorough responses, and balanced advice where needed. He has been especially accomodating this time round while we explored various ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Aug 31,2020
Minithumbup
Lisa
Keith Rarity
By: 'James Doherty'
Aug 31,2020
0 people found
this helpful
This is the third time I've used Pacitti Jones West End and it's been a fantastic service again. Thank you to Keith and Lisa for your courtesy, expertise and professionalism. Highly recommended....
read full review
Was this helpful? Yes

“Kept me well informed throughout the process,......”

Share on :
Aug 18,2020
Minithumbup
Ross Shaw
Keith Rarity
By: 'David Moran'
Aug 18,2020
0 people found
this helpful
Kept me well informed throughout the process, provided good advice and generally very helpful. I didn't feel any pressure to sell when the first offer was received which I have felt from other agents....
read full review
Was this helpful? Yes

“We can't thank Ross and team at Havelock Str......”

Share on :
Aug 11,2020
Minithumbup
Ross Shaw
By: 'Suzanne'
Aug 11,2020
0 people found
this helpful
We can't thank Ross and team at Havelock Street branch enough for being extremely helpful and very efficient. Would definitely recommend Pacitti Jones!...
read full review
Was this helpful? Yes

“I have been nothing short of impressed with t......”

Share on :
Aug 11,2020
Minithumbup
Ross Shaw
By: 'Catherine Paterson'
Aug 11,2020
0 people found
this helpful
I have been nothing short of impressed with the service received from both Keith initially, and subsequently my dealings with Ross to facilitate the sale of my property. Granted COVID Lockdown stalled matters slightly, as soon as the market was back up and running Ross ...
read full review
Was this helpful? Yes

“A first class, top quality, professional serv......”

Share on :
Aug 10,2020
Minithumbup
Lisa
Ross Shaw
By: 'John Gruba'
Aug 10,2020
0 people found
this helpful
A first class, top quality, professional service from start to finish. Lisa and Ross explained fully the selling /buying process in a manner which removed uncertainties and apprehension. Our meeting with them was relaxed, friendly and informative. The most reassuring factor during the short period ...
read full review
Was this helpful? Yes

“Property sale...”

Share on :
Aug 05,2020
Minithumbup
Ross Shaw
By: 'Alasdair MacKinnon'
Aug 05,2020
0 people found
this helpful
I have no hesitation in recommending Ross Shaw and the team at Pacitti Jones. Ross was a delight to work with, always kept me informed of any developments, and was very helpful throughout the process....
read full review
Was this helpful? Yes

“Excellent service. Pacitti Jones simply had s......”

Share on :
Aug 03,2020
Minithumbup
Lisa
By: 'Alistair Annand'
Aug 03,2020
0 people found
this helpful
Excellent service. Pacitti Jones simply had solutions to everything. Particular thanks to Rosslyn Lithgow then latterly Lisa Johnstone. Our letting and selling experiences were made so easy thanks to them both....
read full review
Was this helpful? Yes

“Efficient & helpful service for marketing...”

Share on :
Jul 29,2020
Minithumbup
Ross Shaw
By: 'Nic Robinson'
Jul 29,2020
0 people found
this helpful
Efficient & helpful service for marketing Recent property marketing service was very good - the sales negotiator Ross was attentive, responsive and helpful throughout, and achieved a good result for the sale. Despite lockdown restrictions, the process seemed efficient and I felt well-informed during the process ...
read full review
Was this helpful? Yes

“Excellent customer service....”

Share on :
Jul 24,2020
Minithumbup
Ross Shaw
By: 'Mr John K Muir'
Jul 24,2020
0 people found
this helpful
Our contact at the estate agency has been extremely helpful in guiding us through the the selling process. Excellent customer service....
read full review
Was this helpful? Yes

“The best in the business!...”

Share on :
Jul 16,2020
Minithumbup
By: 'Laura Morton'
Jul 16,2020
0 people found
this helpful
From the first phone call/email with Karen Lochhead she was so professional & from my experience I felt as though she was very invested in my & my partner & didn’t just see us as another client. Which was exactly what we need as first time ...
read full review
Was this helpful? Yes

“Excellent Mortgage Adviser...”

Share on :
Jul 13,2020
Minithumbup
Dougal
By: 'Catriona Bell'
Jul 13,2020
0 people found
this helpful
Dougal was absolutely fantastic with helping us to find a mortgage, particularly during these uncertain times. Dougal helped me with my previous mortgage too and I always recommend him to everyone I know. He is very knowledgeable and his communication is great even although I ...
read full review
Was this helpful? Yes

“From my first viewing with Pacitti Jones and ......”

Share on :
Jun 21,2020
Minithumbup
Ross Shaw
By: 'Callum Dickson'
Jun 21,2020
0 people found
this helpful
From my first viewing with Pacitti Jones and onward, I found them to be pro-actively helpful and supportive which made all the difference given that I was a first time buyer. Having seamlessly facilitated a 2nd viewing, Ross Shaw was attentive to my own situation ...
read full review
Was this helpful? Yes

“Karen Lockhead...”

Share on :
Jun 20,2020
Minithumbup
By: 'Ashleigh'
Jun 20,2020
0 people found
this helpful
Cannot rate Karen’s knowledge, patience and professionalism highly enough. I bought my first property during the uncertain “lockdown” period after being let down by my own bank. From the very first phone call, Karen was attentive, took the time to talk me through a ...
read full review
Was this helpful? Yes

“Karen has been so incredibly helpful througho......”

Share on :
Jun 05,2020
Minithumbup
By: 'REBECCA MACKENZIE'
Jun 05,2020
0 people found
this helpful
Karen has been so incredibly helpful throughout the entire process of purchasing my first home. She made everything very clear and consistently made me feel assured! Couldn't recommend Karen enough!...
read full review
Was this helpful? Yes

“We received and excellent service and support......”

Share on :
May 28,2020
Minithumbup
By: 'Zsolt Torok'
May 28,2020
0 people found
this helpful
We received and excellent service and support from Karen. She understands very well customer needs and respects their special requirements. Vary fast and efficient service. For sure we will use her support in the future for both mortgage and protection policies as well....
read full review
Was this helpful? Yes

“Dougal has been brilliant! I have always deal......”

Share on :
May 18,2020
Minithumbup
Dougal
By: 'Norin'
May 18,2020
0 people found
this helpful
Dougal has been brilliant! I have always dealt with Dougal, he was efficient, knowledgeable and responsive. I have always received a great service from Dougal....
read full review
Was this helpful? Yes

“Amazing service from Karen who was able to he......”

Share on :
May 13,2020
Minithumbup
By: 'Nicola Duff'
May 13,2020
0 people found
this helpful
Amazing service from Karen who was able to help me purchase my first home and get on the property ladder. It was a difficult case but Karen managed to help me with various ways I could get the mortgage and it all went through and ...
read full review
Was this helpful? Yes

“I was delighted with the excellent service of......”

Share on :
Apr 15,2020
Minithumbup
Dougal
By: 'Steven Smith'
Apr 15,2020
0 people found
this helpful
I was delighted with the excellent service offered by Dougal at Pacitti Jones in support of my remortgaging application. With this being my first time remortgaging, Dougal clearly explained the process and addressed all questions that I had. Once I had decided on the product ...
read full review
Was this helpful? Yes

“Karen Lochhead could not have been more helpf......”

Share on :
Apr 13,2020
Minithumbup
By: 'Craig Rintoul'
Apr 13,2020
0 people found
this helpful
Karen Lochhead could not have been more helpful in guiding me through the mortgage process as a first time buyer. She made things straight forward, clear and was patient whilst I asked all the 'first time buyer' questions. I would recommend Karens services to anyone!...
read full review
Was this helpful? Yes
By: Rebecca Robertson
Jun 10, 2020
View all comments (2)
Karen has been absolutely amazing to work with - from my initial mortgage application to years later choosing a new deal. Karen is very patient, willing to answer all questions and commits the time to find clients the best deal on products available. I would highly recommend Karen and have really enjoyed working with her! ...

“Fantastic service!...”

Share on :
Apr 12,2020
Minithumbup
Dougal
By: 'Marco Cook'
Apr 12,2020
0 people found
this helpful
Dougal helped me to get my first mortgage and made the whole process absolutely seamless. Fantastic service and would highly recommend....
read full review
Was this helpful? Yes

“Mortgage advice...”

Share on :
Apr 07,2020
Minithumbup
Dougal
By: 'Hazel Gordon'
Apr 07,2020
0 people found
this helpful
Dougal advised us on the mortgage of our first home and the process could not have been easier. Everything was explained extremely thoroughly and no number of questions was ever too many, going above and beyond to assist us in securing the right mortgage. We ...
read full review
Was this helpful? Yes

“Mortgage Advice - look no further!...”

Share on :
Mar 26,2020
Minithumbup
By: 'mary ryan'
Mar 26,2020
0 people found
this helpful
Absolutely cannot rate Karen Lochhead's professionalism and assistance any higher! There's never any need to worry when you feel you have the right team on your side! thank you!...
read full review
Was this helpful? Yes

“great service...”

Share on :
Mar 20,2020
Minithumbup
Ross Shaw
By: 'Gillian sloane'
Mar 20,2020
0 people found
this helpful
All the staff have been great especially Ross Shaw and Karen Lochhead. Made it a pleasant experience in selling the house....
read full review
Was this helpful? Yes
Staff picture Dougal
(74)
Staff picture Lisa
(43)
Staff picture Ross Shaw
(24)
Staff picture Victoria Kennedy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones, Glasgow G11 5JA


As Seen On

Get in touch with

Pacitti Jones

Branch - Glasgow - West End, Glasgow, G11