Miller Metcalfe
4.7/5, 614 reviews
93% recommended
96% sales valuation accuracy
98% sales fee satisfaction
79% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, ... show more Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.

Latest Reviews

 View all Reviews 614
Featured Review
a
reviewed by 'Mike Clough'
“The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive ......”
Featured Review
a
reviewed by 'Nicole Jones'
“We sold our property with Miller Metcalfe and would highly recommend. From Marc visiting us to Zoe and all the ......”
21st May 2024
reviewed by 'GP Properties'
“It was a very seamless experience from start to finish, my input was sought with every decision taken and I ......”
15th May 2024
reviewed by 'Laura'
“Amazing customer service! I have just had an offer accepted on a property and Carol was absolutely fantastic the whole ......”
13th May 2024
reviewed by 'Evolution'
“Upon approaching the commercial department I've had many small issues and hold ups with paperwork from 3rd parties, Georgia and ......”
8th May 2024
reviewed by 'Gulnar Khan'
“Hi Absolute amazing professional well mannered very caring punctual always smiling giving great advice. Had used over 20 agents in the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £59,000 £3,550,000
Lettings 79% 86% £350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
63 6 97 11 251 5 146 11 14 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
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Latest Properties

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Miller Metcalfe Image 1
Miller Metcalfe Branches (view all 8)
Bolton, BL1
Bury, BL9
Commercial, BL1
Culcheth, WA3
Harwood, BL2
Lettings, BL1
Prestige, BL1
Worsley, M28
Featured Review
a

“The team at Miller Metcalfe were areal asset ...and never gave up...”

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Apr 02,2024
Minithumbup
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Georgia
Staff profile picture
Jack
By: 'Mike Clough'
Apr 02,2024
2 people found
this helpful
The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive and never gave up on what proved a difficult completion. Many obstacles were put in the way to prevent our progress but Georgia and Jack ...
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By: Miller Metcalfe
Apr 02, 2024
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Hello, thank you for your review of our Commercial department! ...
Featured Review
a

“We sold our property with Miller Metcalfe and......”

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Apr 02,2024
Minithumbup
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Mark
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Zoe
By: 'Nicole Jones'
Apr 02,2024
0 people found
this helpful
We sold our property with Miller Metcalfe and would highly recommend. From Marc visiting us to Zoe and all the team support throughout the sale, they were all professional, supportive and the communication was perfect...
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By: Miller Metcalfe
Apr 03, 2024
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Hello, thank you for your review of our Worsley team, it is greatly appreciated! ...

“Miller Metcalfe, Bury, was recommended by word-of-mouth from a relative ......”

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Jan 05,2016
Minithumbup
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Caroline
By: 'Cliff'
Jan 05,2016
0 people found
this helpful
Miller Metcalfe, Bury, was recommended by word-of-mouth from a relative who had used them and was delighted with them. However, we did get valuations from other local estate agents first. We went with Miller Metcalfe (MM) based, not only on the recommendation but, on our ...
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Comment on agent fees
The fees paid are the same, or similar, to other local estate agents.
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By: Danielle Orrell
Jan 05, 2016
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Thank you Cliff, We are pleased you had a good experience with Miller Metcalfe, and we will pass on your kind words to the Bury Team! Happy New Year and all the best in your new home. ...

“Throughout the process, Rachel was on the pulse chasing the ......”

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Dec 24,2015
Minithumbup
By: 'Jim'
Dec 24,2015
0 people found
this helpful
Throughout the process, Rachel was on the pulse chasing the various stakeholders (solicitors primarily) until we got to the finishing line. Had it not been for her, we would not have completed last Friday, we'd probably be looking at January 2016!...
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By: Jessica
Dec 24, 2015
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Thanks for the great feedback Jim and we hope you have a lovely Christmas :) from all of the team at Miller Metcalfe ...

“We recently bought a property through Miller Metcalfe and they ......”

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Dec 21,2015
Minithumbup
By: 'Jodie'
Dec 21,2015
0 people found
this helpful
We recently bought a property through Miller Metcalfe and they provided a fantastic service. Rianna was very pro-active and answered queries quickly and efficiently. Should we ever need an agent in the area we will be sure to use her again....
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By: Jessica
Dec 21, 2015
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Hello Jodie. Thank you for taking the time to review your experience with us. Best of luck in your new home from all of the Miller Metcalfe team. ...

“The purchase of our new home with Miller Metcalfe was ......”

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Dec 10,2015
Minithumbup
Staff profile picture
Caroline
By: 'Nathaniel'
Dec 10,2015
0 people found
this helpful
The purchase of our new home with Miller Metcalfe was very straight forward. They kept us informed at every step of the way and liased with our solicitor meaning a lot less hassle and stress for us. I would like to thank Ashley and the ...
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By: Jessica
Dec 10, 2015
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Hi Nathaniel, we are pleased you had a great experience purchasing a property with us. I have passed on your kind words to the Bury team. Best of luck and enjoy your new home. ...

“Charlotte was a great help and kept me informed at ......”

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Nov 20,2015
Minithumbup
By: 'Rob'
Nov 20,2015
0 people found
this helpful
Charlotte was a great help and kept me informed at all times. My house sale was a result of my recent divorce and so having to deal with both my ex-wife and myself must have meant a fair bit of extra phone work for Charlotte. ...
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By: Charlotte
Nov 20, 2015
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Hi Rob, Thank you for your fantastic feedback, I have passed it on to Charlotte and our Harwood team. We are extremely pleased you would highly recommend Miller Metcalfe! Again thank you and I hope you have a great day. ...

“Rob Clayton was the first person we met from Miller ......”

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Nov 02,2015
Minithumbup
By: 'Rob'
Nov 02,2015
0 people found
this helpful
Rob Clayton was the first person we met from Miller Metcalfe. He did a great job of explaining the sales process, ensured that our house was listed as quick as possible by writing up his review and getting the photographs done in a timely fashion. ...
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By: Jessica
Nov 02, 2015
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Hi Rob Thanks for your great feedback and we are pleased we were able to sell your home quickly. I will pass your feedback on to the team. Many thanks ...

“I was very impressed with every aspect of the service ......”

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Oct 19,2015
Minithumbup
By: 'Janet'
Oct 19,2015
0 people found
this helpful
I was very impressed with every aspect of the service provided by Miller Metcalfe's Harwood branch. From valuation to the completion of sale all staff were professional curteous and maintained good communication throughout. My house sold in 2 months, it had previuosly been on the market ...
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By: Jessica
Oct 23, 2015
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Hi Janet. Thank you for your fantastic feedback, I will pass this on to Emma and the Harwood team. We are pleased you were satisfied with our service. Many thanks ...

“These two ladies dealt with the letting of our property ......”

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Oct 11,2015
Minithumbup
By: 'Colin'
Oct 11,2015
1 people found
this helpful
These two ladies dealt with the letting of our property very efficiently and always with great courtesy. Phone calls and emails were responded to promptly, which is very important. Even though Debra seemed to be running the office single-handedly on more than one occasion when ...
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By: Jessica
Oct 13, 2015
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Dear Colin and Ros Thank you for your fantastic feedback and we are pleased you have had a good experience letting your property through Miller Metcalfe. Many thanks ...

“Very professional from the outset, from the lady who took ......”

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Sep 20,2015
Minithumbup
By: 'BT'
Sep 20,2015
1 people found
this helpful
Very professional from the outset, from the lady who took my initial enquiry - I called on the Saturday and an appointment to view my property was made with Rob Clayton for the Monday - to the house being advertised within one-day and a tenant ...
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By: Jess Hollings-Tennant
Sep 21, 2015
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Thank you for your great feedback, I have passed this on to Katie and Rob. We are pleased your experience with Miller Metcalfe has been a good one :) ...

“Top professional and personal service. Ashley and the team certainly ......”

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Sep 16,2015
Minithumbup
By: 'The'
Sep 16,2015
0 people found
this helpful
Top professional and personal service. Ashley and the team certainly looked after us during the sale and purchase process. We wouldn't hesitate to recommend Miller Metcalfe to our friends and family....thanks for everything guys....
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By: Jess Hollings-Tennant
Sep 21, 2015
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Thank you for your great feedback, we have passed this on to Ashley and the team at Bury. We are pleased you have had a good experience selling with Miller Metcalfe. Thanks again :) ...

“Very impressed with Katie on how efficient and professional she ......”

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Sep 14,2015
Minithumbup
By: 'Katie'
Sep 14,2015
1 people found
this helpful
Very impressed with Katie on how efficient and professional she was throughout the process . Everything was dealt with very quick and ran very smoothly ....
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“Good advice provided at every stage of the process. Nothing ......”

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Aug 27,2015
Minithumbup
By: 'S.'
Aug 27,2015
1 people found
this helpful
Good advice provided at every stage of the process. Nothing was too much trouble even though we were only using a finding service and not a full property management service. Everything dealt with efficiently. Very courteous and professional manner....
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By: Rosie L
Sep 08, 2015
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Thank you, we are glad you were happy with our services and we wish you all the luck with letting your property in the future! ...

“I would recommend avoiding Miller Metcalfe at all costs if ......”

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Aug 11,2015
Minithumbdown
By: 'MillerMetcalfehaveruinedmylife'
Aug 11,2015
1 people found
this helpful
I would recommend avoiding Miller Metcalfe at all costs if you are a prospective tenant. I was told lies about the property during viewing and lies about the length of term the contract I signed was. The property is in a state of disrepair and ...
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By: Property Management
Aug 12, 2015
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All tenants have the opportunity to view the property before agreeing to renting the property of their choice and as standard through the industry our properties are let as seen, while we endeavour to resolve all our tenants maintenance concerns as quickly as possible we can only do this with approval our landlords. This can be particularly hard when a tenancy has just commenced and the tenant is unhappy with the house they have chosen. As standard through the lettings industry we let all our ...

“My experience with Miller Metcalfe was definitely a positive one; ......”

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Jul 30,2015
Minithumbup
By: 'Kathryn'
Jul 30,2015
2 people found
this helpful
My experience with Miller Metcalfe was definitely a positive one; from my first viewing right through to completion I had all the assistance I needed. I was given help and information every step of the way from Katie Hobson who was a delight to liaise ...
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“Katie has been very helpful and has kept us informed.......”

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Jul 28,2015
Minithumbup
By: 's'
Jul 28,2015
2 people found
this helpful
Katie has been very helpful and has kept us informed. the whole procedure went very smoothly and we are very pleased...
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“Extremely incompetent and unprofessional. We dealt with these agents in ......”

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Jun 28,2015
Minithumbdown
By: 'Kate'
Jun 28,2015
2 people found
this helpful
Extremely incompetent and unprofessional. We dealt with these agents in relation to a letting and a purchase but ended up backing out of both due to the poor service we received. Despite being around the corner from a group viewing of a property with 6 prospective ...
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Comment on agent fees
Letting fees are above average
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“Considering we moved abroad, our representative took care of our ......”

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May 04,2015
Minithumbup
By: 'Shaun'
May 04,2015
0 people found
this helpful
Considering we moved abroad, our representative took care of our viewings, internet installation and paperwork all in our absence. By the time we came to move in, it was effortless. Internet working on the day we moved in, clean house and a polite friendly employee ...
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Comment on agent fees
Reasonable fees.
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“When we bought the property it took much longer than ......”

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Mar 08,2015
Minithumbup
By: 'Geoff'
Mar 08,2015
0 people found
this helpful
When we bought the property it took much longer than expected to 'exchange'. However Angela kept in touch so that as soon as possible she could arrange to advertise the property. The day following promotion she informed us that the flat had been let - ...
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“Mandy was excellent. Super friendly and went out of her ......”

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Feb 25,2015
Minithumbup
By: 'anonymous'
Feb 25,2015
0 people found
this helpful
Mandy was excellent. Super friendly and went out of her way to make the process as stress free as possible. She took emails from me several weekends and was really flexible. The move was quick and simple we moved in within 3 weeks of viewing....
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“Since making the decision to use an external agent i ......”

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Feb 09,2015
Minithumbup
By: 'Steve'
Feb 09,2015
0 people found
this helpful
Since making the decision to use an external agent i have been very pleased with the level of service, knowledge and professionalism shown to me by the team at Miller Metcalfe, Culcheth. Will have no hesitation is using their services in the future...
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“I will share that from outset the team is very ......”

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Sep 17,2014
Minithumbup
By: 'Gospel'
Sep 17,2014
0 people found
this helpful
I will share that from outset the team is very helpful, always there at the right time, I would recommend them....
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Comment on agent fees
Allways helpful for my money
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“Excellent service given from start to finish, was on time ......”

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Sep 12,2014
Minithumbup
By: 'tomtwpcon'
Sep 12,2014
0 people found
this helpful
Excellent service given from start to finish, was on time at every appointment and completed all the paperwork and necessary documents without any hassle. Went out of his way to deliver the keys to us for our new house when we couldn't make the appointment ...
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“Professional service.Helpful and polite.Friendly staff team expertly managed ......”

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Jun 24,2014
Minithumbup
By: 'Cath'
Jun 24,2014
1 people found
this helpful
Professional service. Helpful and polite. Friendly staff team expertly managed by Emily. Immediate response to queries. Fair and transparent pricing. Hassle free process even for self-employed. One week from viewing to receipt of keys. High standard of customer care as managed let. Highly recommend this ...
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“Hi thank you for finding us the perfect home. We ......”

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Jun 10,2014
Minithumbup
By: 'Ozzy'
Jun 10,2014
2 people found
this helpful
Hi thank you for finding us the perfect home. We have a cat and every estate agent turned us down. With miller Metcalfe Everything was so easy to deal with. Nick handled everything and was really quick. We are very please and will recommend miller ...
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“They couldn't have been any worse. Completely unprofessional. Lied. Incompetent. ......”

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Dec 29,2013
Minithumbdown
By: 'LBL'
Dec 29,2013
1 people found
this helpful
They couldn't have been any worse. Completely unprofessional. Lied. Incompetent. Needed more managing than the tenants. I can't believe they are still in business....
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“This is the second property we have rented out with ......”

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Jul 15,2013
Minithumbup
By: 'Mrs'
Jul 15,2013
2 people found
this helpful
This is the second property we have rented out with Miller Metcalfe. They are very pro-active and within 1 week I had 4 offers for Tenancy. They are thorough and efficient and very speedy. Any queries are answered by return. I would not hesitate to recommend them ...
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“I am a private landlord and for over a year ......”

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Jul 10,2013
Minithumbup
By: 'Steve'
Jul 10,2013
1 people found
this helpful
I am a private landlord and for over a year I have been having trouble with tenants paying rent. The trouble I have experienced has left me with some financial hardship until I heard of Miller Metcalfe. I had been put off using the services ...
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“I have had a good experience with Miller Metcalfe. Gemma, ......”

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May 23,2013
Minithumbup
By: 'HayleyW'
May 23,2013
0 people found
this helpful
I have had a good experience with Miller Metcalfe. Gemma, who is no longer there was always very on the ball and helpful. she showed me round the flat and made everything happen quickly once i decided I wanted it. Had no problems with credit ...
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“I found Charlie to be most helpful when trying to ......”

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Apr 22,2013
Minithumbup
By: 'colesy68'
Apr 22,2013
0 people found
this helpful
I found Charlie to be most helpful when trying to find a rental property for myself and 2 children. The 2nd property i viewed with them is the one i have gone for and the service i have received form Charlie has been second to none ...
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“I had dealt with a lovely letting agent in hale ......”

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Mar 12,2013
Minithumbdown
By: 'XANTHE'
Mar 12,2013
3 people found
this helpful
I had dealt with a lovely letting agent in hale called holland hall. Unfortunately in early 2012 they were taken over by miller metcalf. They found me a tenant quickly enough but their handover was useless. They did not notify any services and failed to deliver ...
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What agent could do to change your mind?
LISTENED TO MY COMPLAINTS AND LOOKED INTO THE ISSUES-I FELT i WAS IGNORED AND FOBBED OFF. THEIR EXCUSES WERE LAME AND INACCURATE. I FELT AS I DID ALOT OF THE WORK THEY SHOULD OF DONE I REQUESTED SOME MONIES BACK FROM MY LETTING FEE.? STUPIDLY,THIS WASNT EVEN CONSIDERED(EVEN THOUGH THEY FAILED TO DO 50% OF WHAT THEY SHOULD OF DONE) THEY WONT HAVE MY CUSTOM AGAIN.
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By: Alaine Bradbury
Mar 30, 2013
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Dear Ms Holt, I believe that you have previously expressed your concerns in line with Miller Metcalfe’s complaints policy. Many of the points in your review have been addressed and we have investigated and provided a full response. We are happy to provide details for the purpose of this review website. In your review I note that you refer to Holland Hall based in Hale, the initial issues with regards to your letting service where dealt with by the team of staff from Holland Hall, ...

Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 14/03/2024 by allAgents

Awards won by Miller Metcalfe

Regional Awards won by Miller Metcalfe

Individual Branch Awards

Bolton, BL2



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