Miller Metcalfe
4.7/5, 636 reviews
93% recommended
96% sales valuation accuracy
98% sales fee satisfaction
79% lettings valuation accuracy
86% lettings fee satisfaction



Property Features

Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, ... show more Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £59,000 £3,550,000
Lettings 79% 86% £350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 6 99 11 263 6 152 10 16 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Images & Videos

“Great service from Rebecca kept me up-to-date on her part , ......”

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Jan 05,2017
Minithumbup
Rebecca
By: 'Fairhurst'
Jan 05,2017
0 people found
this helpful
Great service from Rebecca kept me up-to-date on her part , I shall be moved on to Claire with the next part of the purchase of the property which I'm sure she will be as good as Rebecca at keeping me up to date here's to ...
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By: Claire Dugdill
Jan 05, 2017
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Thank you for such a kind review. The staff at Farnworth will look after everything through to completion. ...

“A big thanks to all the staff at the Bury ......”

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Jan 03,2017
Minithumbup
By: 'Steve'
Jan 03,2017
1 people found
this helpful
A big thanks to all the staff at the Bury branch but in particular to Karen for all her help. She kept us updated throughout during the selling period and then as the sale went through. Her experience shone through as he managed to keep ...
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“Just sold our house. It wasn't easy! Professional flawless service, ......”

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Dec 23,2016
Minithumbup
Mandy
By: 'Dawn'
Dec 23,2016
0 people found
this helpful
Just sold our house. It wasn't easy! Professional flawless service, they went above and beyond. Would recommend them every time....
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Comment on agent fees
Very fair.
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“Jenny was fantastic throughout the purchase of my property. She ......”

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Dec 17,2016
Minithumbup
By: 'C'
Dec 17,2016
0 people found
this helpful
Jenny was fantastic throughout the purchase of my property. She called me all the time to keep me updated, she pushed my solicitor to ensure she was doing what I was paying her to do. She liaised with both solicitors to speed the process up ...
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Comment on agent fees
I was a buyer.
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By: Jess
Dec 19, 2016
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Dear C Bryce, thank you for this lovely review of Jenny. Best wishes in your new home and thank you for choosing Miller Metcalfe. Jess ...

“From not planning on moving to a moving day within ......”

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Dec 17,2016
Minithumbup
By: 'Laurie'
Dec 17,2016
1 people found
this helpful
From not planning on moving to a moving day within a couple of months... a friendly and helpful team helped us do it! Ashley invested time and efficiency into selling our house and Karen made sure the sale went smoothly as well as negotiating buying ...
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By: Jess
Dec 19, 2016
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Hi Laurie. Thank you for choosing Miller Metcalfe and for recommending us to a friend! Merry Christmas and all the best in your new home! :) Jess ...

“We want to say thank you to Karen for all ......”

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Dec 10,2016
Minithumbup
By: 'Paul'
Dec 10,2016
0 people found
this helpful
We want to say thank you to Karen for all her help, advice and due diligence during our home purchase. In this day and age it is reassuring to know that honesty, integrity, knowledge and friendliness are still the hallmarks of doing professional business. Her ...
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Comment on agent fees
Due to the high standard of service we received, they appear to be very reasonable.
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By: Jess
Dec 12, 2016
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Hi Paul & Sylvia, thank you for this lovely review of Karen and the team. Merry Christmas and all the best in your new home. Jess ...

“We used Miller Metcalfe to find advertise a property for ......”

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Dec 09,2016
Minithumbup
By: 'Claire'
Dec 09,2016
0 people found
this helpful
We used Miller Metcalfe to find advertise a property for rent and found their service very helpful and accessible. As this was our first time renting out a property we had lots of questions and Jonathan seemed happy to answer any questions that we had ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jess
Dec 09, 2016
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Hi Claire, Thanks for this lovely review of Chris and Jonathan, I will pass this on to them! Thank you for choosing to let your property through MM :) ...

“As a buyer, not a seller we dealt with Miller ......”

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Dec 08,2016
Minithumbup
Caroline
By: 'Nick'
Dec 08,2016
0 people found
this helpful
As a buyer, not a seller we dealt with Miller Metcalfe in Bury. Karen was our prime contact and was always professional, very friendly, and responsive; a pleasure to deal with whether the news was good or bad. The purchase was not without a challenge ...
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By: Jessica
Dec 08, 2016
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Hi Nick. Thank you for this lovely review of Karen and the team. All the best in your new home. Jess ...

“Massive thank you to Beverley. She sold our house in 2 ......”

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Dec 05,2016
Minithumbup
Beverley
By: 'Russell'
Dec 05,2016
0 people found
this helpful
Massive thank you to Beverley. She sold our house in 2 weeks and we got the full asking price. Once sold the sales progression was seamless and Bev kept us upto speed with everything all the way to the end. I would definitely use Miller Metcalfe ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jessica
Dec 05, 2016
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Russell, thank you for this review of Beverley and the team at Bury, and thanks for choosing Miller Metcalfe. Best wishes, Jess ...

“I would advise all potential rental customers NOT to rent ......”

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Dec 05,2016
Minithumbdown
By: 'Thistle'
Dec 05,2016
0 people found
this helpful
I would advise all potential rental customers NOT to rent from this estate agency. I moved into a lovely property but I have had nothing but trouble with the agency. The property was not clean when I moved- dog hair, food on the radiator and ...
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By: Jess
Dec 12, 2016
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Dear Thistle. I am sorry for any inconvenience caused relating to your rental property. We appreciate any feedback, good or bad so thank you for taking the time to leave this review. Rest assured our lettings team are aware of the issues raised and are doing all they can to resolve these. Thanks, Jess ...

“Zoe and the team were fantastic from start to finish. ......”

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Dec 02,2016
Minithumbup
Zoe
By: 'Iain'
Dec 02,2016
0 people found
this helpful
Zoe and the team were fantastic from start to finish. We would definitely recommend Miller Metcalfe, Culcheth to anyone. Communication throughout the process was excellent and it was all done with enthusiasm, warmth and a genuine desire to provide excellent service. Thanks for all your ...
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Comment on agent fees
Fees were very competitive - we took advantage of the legal fees offering in with the sale commission.
Was this helpful? Yes
By: Jessica
Dec 05, 2016
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Iain, thank you for your lovely feedback of Zoe and the team at Culcheth. Thanks for choosing Miller Metcalfe. Regards, Jess ...

“Katie is developing into an excellent letting agent. She's been ......”

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Nov 29,2016
Minithumbup
By: 'Konrad'
Nov 29,2016
0 people found
this helpful
Katie is developing into an excellent letting agent. She's been my point of contact for almost 18 months now, and although we've had a few issues early on, she's now really starting to excel. She energetic, enthusiastic and when I raised the bar, she delivered. She's ...
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Comment on agent fees
average on agent's fees
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“Marie was excellent to deal with, she was very helpful ......”

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Nov 29,2016
Minithumbup
By: 'jessica'
Nov 29,2016
0 people found
this helpful
Marie was excellent to deal with, she was very helpful and always very pleasant. i will definitely recommend to friends in future...
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Comment on agent fees
we bought from them
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“Cannot argue with the farnworth branch. Accurate property valuation, good ......”

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Nov 25,2016
Minithumbup
Rebecca
By: 'Mr'
Nov 25,2016
1 people found
this helpful
Cannot argue with the farnworth branch. Accurate property valuation, good quality photographs and excellent communication. Becky and Claire continuously kept us up to date and delivered a brilliant service! We took a multi-agent approach to selling our property, miller metcalfe provided more viewings/interest than ...
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Comment on agent fees
Reasonable
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By: Miller Metcalfe
Nov 25, 2016
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Thank you for your kind review. I will forward this to our team at Farnworth. ...

“We instructed Miller Metcalfe because we wanted a professional service ......”

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Nov 24,2016
Minithumbup
By: 'Neil'
Nov 24,2016
0 people found
this helpful
We instructed Miller Metcalfe because we wanted a professional service from a local company with knowledgeable friendly staff. And that's what we got, a great service from Sam, Caroline and Karen the who managed and looked after us all through our sale. Karen kept me ...
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Comment on agent fees
They are competitive and "You get what you pay for"
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“Made renting our property an absolute breeze, Miller Metcalfe were ......”

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Nov 21,2016
Minithumbup
Mandy
By: 'Tim'
Nov 21,2016
0 people found
this helpful
Made renting our property an absolute breeze, Miller Metcalfe were both flexible and understanding, they made everything so easy and have been on hand when needed. We would highly recommend Miller Metcalfe Horwich and the Bolton office who actually deal with the rental side of ...
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Comment on agent fees
The fees seen very reasonable, they are covered by the monthly rental.
Was this helpful? Yes

“Very helpfull so far, rented a property for not too ......”

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Nov 12,2016
Minithumbup
By: 'Joshua'
Nov 12,2016
0 people found
this helpful
Very helpfull so far, rented a property for not too long now and have had no issues and great customer service...
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Comment on agent fees
Reasonable
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“Katie has been amazing from beginning to completion of moving ......”

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Nov 07,2016
Minithumbup
By: 'Indy'
Nov 07,2016
0 people found
this helpful
Katie has been amazing from beginning to completion of moving into this property. She has been highly professional and has communicated to any emails and phone calls efficiently throughout the whole process. She has understood our situation and has made us feel comfortable and confident ...
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Comment on agent fees
The agents fee's are average and no issue with the amount paid.
Was this helpful? Yes

“To. Mandy and all the staff involved in the selling ......”

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Nov 02,2016
Minithumbup
By: 'Margaret'
Nov 02,2016
0 people found
this helpful
To. Mandy and all the staff involved in the selling of Buckingham ave, I am pleased to say what a brilliant job was done. Yes we had few hiccups !!! None of it due to the team at Miller Metcalfe may I add, I'm so glad ...
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Comment on agent fees
Good
Was this helpful? Yes

“Thanks to Mandy Colette and tony for their excellent professional ......”

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Oct 27,2016
Minithumbup
By: 'Rosie'
Oct 27,2016
0 people found
this helpful
Thanks to Mandy Colette and tony for their excellent professional manner on our sale from start to completion , any problems on the sale were resolved very quickly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Andrea
Oct 28, 2016
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Hello, Thank you for your recent review, it was our pleasure to be able to look after you and I shall pass on your kind words to the team at Horwich, we hope you enjoy your new home. Kind regards Andrea ...

“Nick has been a star for the past few years ......”

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Oct 26,2016
Minithumbup
By: 'Nathan'
Oct 26,2016
0 people found
this helpful
Nick has been a star for the past few years when I choose Miller Metcalfe for letting my properties. He is professional, informative and helpful throughout the letting process and I don't need to worry anything as he did all the paperworks and arrangement for ...
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“I recently purchased a new build property and the builders ......”

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Oct 26,2016
Minithumbup
By: 'Ian'
Oct 26,2016
0 people found
this helpful
I recently purchased a new build property and the builders as part of there part exchange placed us on the market with 3 local agents, Andy valued my property a little higher than the other agents and Elaine generated more viewings than the other two agents ...
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Comment on agent fees
the fees were reasonable
Was this helpful? Yes
By: Andrea
Oct 27, 2016
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Thank you for your review, we are delighted to hear of your experience with Miller Metcalfe as we do strive to do the best we can for all our clients and thank you for using us. I am sure Elaine and Andy will be delighted to, Regards Andrea ...

“I purchased a property through miller metcalfe- the intial estate ......”

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Oct 26,2016
Minithumbdown
By: 'T'
Oct 26,2016
0 people found
this helpful
I purchased a property through miller metcalfe- the intial estate agent who showed me round the property was polite and friendly. It did at times seem to take an age for the telephones to be answered at the offices when I called but staff were ...
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“After switching from another agents to Miller Metcalfe I soon ......”

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Oct 25,2016
Minithumbup
By: 'Rob'
Oct 25,2016
0 people found
this helpful
After switching from another agents to Miller Metcalfe I soon realised it was the best decision i made. Jonathan Mcllhinney kept me informed and updated every step of the way, his communication couldn't have been better. Jonathan was my main contact and dealt with everything ...
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Comment on agent fees
Fees where good. They offer a better deal the previous agency I used and beat any other current quotes I had.
Was this helpful? Yes
By: andrea
Oct 26, 2016
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Hello, Thank you for your recent review, we are delighted to have been able to have looked after you and I shall pass on your feedback to Johnathon who I am sure will be delighted . It is our pleasure to be able to look after you and thank you once again, Kind regards Andrea ...

“I have rented my property via miller melt caffeFrom the ......”

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Oct 25,2016
Minithumbdown
By: 'Laura'
Oct 25,2016
3 people found
this helpful
I have rented my property via miller melt caffe From the very first encounter it was ok until I spoke to one member of staff *. Now I have had minimal contacts with the letting a agency but the service is very horrible. I have had ...
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“Emma was helpful and honest from the start of our ......”

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Oct 23,2016
Minithumbup
By: 'Kerrie'
Oct 23,2016
0 people found
this helpful
Emma was helpful and honest from the start of our rental application. The timescale she specified was accurate and she has been helpful with any queries we have had. Out of the estate agents we had be to for a rental property, Miller Metcalfe have ...
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Comment on agent fees
The fees we paid were less than other agents we had been to. No additional fees to those advertised. We were told upfront what the fees were going to be before applying for the property.
Was this helpful? Yes
By: Andrea
Oct 26, 2016
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Hello, Thank you for you recent review. We delighted to have received your feedback and of you r experience with Miller Metcalfe. I shall be only too pleased to pass on your comments to Emma. We hope to be of service again to you in the future. Kind regards Andrea ...

“I found myself having to find a new property to ......”

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Oct 20,2016
Minithumbup
By: 'Manther'
Oct 20,2016
0 people found
this helpful
I found myself having to find a new property to rent. I looked through all the properties that were available and saw one I wanted to view I phoned the company and got a viewing that day. Marie showed me round the property and explained ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Andrea
Oct 26, 2016
View all comments (1)
Hello, Thank you fro your review, we are delighted to have received your feedback and I know Katie will be too. It was our pleasure to be able to assist you. I hope we can help you again in the future. Kind regards Andrea ...

“What a fantastic experience katie and staff made renting our ......”

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Oct 19,2016
Minithumbup
By: 'Jane'
Oct 19,2016
0 people found
this helpful
What a fantastic experience katie and staff made renting our home from miller metcalfe, excellent customer service and very friendly, went above and beyond what was expected of her and was always there for any problems we had, would not hesitate using miller metcalfe in ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Andrea
Oct 26, 2016
View all comments (1)
Hello, Thank you so much for your lovely review , we are very pleased to hear of the service you were given and I'm sure Katie will be delighted too. It was our pleasure to be able to assist you. Kind regards Andrea ...

“All the staff who I dealt with from start to ......”

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Oct 14,2016
Minithumbup
By: 'Claire'
Oct 14,2016
2 people found
this helpful
All the staff who I dealt with from start to finish were super efficient, friendly and approachable. Fab service and price! Wild highly recommend the team and company and was completely happy with all aspects provided....
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Comment on agent fees
Good
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“Before meeting Emma I'd been searching for a dog friendly ......”

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Oct 10,2016
Minithumbup
Caroline
By: 'Jamie'
Oct 10,2016
0 people found
this helpful
Before meeting Emma I'd been searching for a dog friendly house for about 6 months... But within a month of meeting her I was in a lovely new home. From first meet, to moving in, Emma kept me up to date with how things were progressing ...
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Comment on agent fees
ok!
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Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 14/03/2024 by allAgents

Awards won by Miller Metcalfe

Regional Awards won by Miller Metcalfe

Individual Branch Awards

Bolton, BL2



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Miller Metcalfe