96% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(227)
Heather
(169)
Debbie
(160)
Leanna
(156)
Aimee
(147)
Aaron
(141)
Lorna
(135)
Amy
(130)
Emma
(106)
Lauren
(105)
Jo
(104)
Alex
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Michelle
(91)
Nicola
(87)
Eve
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Sara
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Sarah
(74)
Sarah
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Olivia
(68)
Mya
(52)
Sam
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Chloe
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George
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Rebecca
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Niki
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Leah
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Sally
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Keilia
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Jessica
(28)
Emma
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Jenna
(26)
Laura
(15)
Vicky
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Oliver
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Rachel
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Tom
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Bonnie
(10)
Gemma
(8)
Natalie
(6)
Sharon
(5)
Nicola
(3)
Kerrie
(3)
Kim
(2)
Lilly
(2)
Olivia
(2)
Michael
(2)
Pam
(1)
Matt
(1)
Mya
(1)
James
(1)
Latest Reviews
View all Reviews 2764Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
8th May 2024
reviewed by 'Elaine'
8th May 2024
reviewed by 'Josephine'
8th May 2024
reviewed by 'Claire H'
7th May 2024
reviewed by 'Craig Masters'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 94% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 146 | 7 | 223 | 11 | 1312 | 54 | 845 | 55 | 101 | 13 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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May 08,2024
May 08,2024
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Leanna Holmes ensured the renewal process was effortless. We received the new tenancy agreement back quickly and the inspection of the property was carried out to a high standard. Very reassuring to know that the property is being looked after. Thank you....
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May 08,2024
May 08,2024
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The communication was excellent from the start . They gave us good information and regular feed back from the viewings they conducted.
They helped us secure and good buyer at an acceptable price given the market conditions...
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May 08,2024
May 08,2024
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Hannells were fantastic from start to finish. We bought a property through them and between the viewings, after sales and brilliant mortgage advice from Dominic we couldn't be happier....
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May 07,2024
May 07,2024
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Brilliant experience throughout. Chloe Williamson is a fantastic executive, a credit to the company and Hannells - Please do your best to keep her and look after her!...
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May 07,2024
May 07,2024
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The process was made clear, regular updates of relevant events were delivered in good time....
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May 07,2024
May 07,2024
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Leanna helped us with our tenancy renewal this year. She was very quick to respond and helped us get the process sorted without any worries!...
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May 07,2024
May 07,2024
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Leana Holmes was very quick in her responses and also when we asked for additional emails that was done they advised us well when deciding to increase the rent. Cant ask for a better service...
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May 07,2024
May 07,2024
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I can't recommend the team at Hannells, Alvaston, highly enough. From meeting with Heather who came to value my property, through to Sharon who conducted the viewings and then Debbie who was my contact once the sale was confirmed, they were all thoroughly professional and ...
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May 07, 2024
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Hi Shirley!
That is a fantastic review. Thank you so much for taking the time to share such positive feedback about your moving experience with Heather, Sharon, Debbie and the rest of the Alvaston team.
The whole team there takes great pride in their knowledge of selling property in Alvaston, their professionalism and going above and beyond so to see these things highlighted in your comments will mean a lot to everyone there - as you've probably realised for yourself, they're all really pa ...
May 05,2024
May 05,2024
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Simply the best!! Excellent service they go above and beyond customer service going out of their way to help you....
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May 05,2024
May 05,2024
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Outstanding working experience with Hannels. Good job . Keep up the good work...
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May 05,2024
May 05,2024
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Thank you Leanna for handling the tenancy renewal agreement on my property with speed and efficiency....
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May 04,2024
May 04,2024
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Everyone at Hannells has made the process of renting a property a very simple process. Communication is effective, there are regular checks on the property and timely reminders when safety checks etc are needed....
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May 04,2024
May 04,2024
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Leanna was very helpful and effective during this process, without bothering us with unnecessary information....
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May 04,2024
May 04,2024
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The process was clear and fast, we are happy that we could sign it online without issues...
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May 04,2024
May 04,2024
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I rent with Hannells Chellaston and have done for almost 2 years now. From start to now everything has been amazing, any queries or issues I have are resolved so quickly and stress free. I usually speak to Leanna, she is a lovely member of staff ...
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May 03,2024
May 03,2024
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Excellent customer service from Olivia and Chloe. Very thorough and easy to communicate with,...
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May 02,2024
May 02,2024
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Always very helpful, and found a new tenant quickly with little lag between tenants....
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May 02,2024
May 02,2024
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Really great service throughout. Took some time to all complete but would have been much longer I’m sure if it wasn’t for Debbie at Hannels chasing for updates and keeping us informed every step of the way....
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May 07, 2024
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Hi Vikki!
Thank you so much for taking the time to leave a 5-star review of your moving experience with Debbie and the Alvaston team.
They'll be really pleased to see your comments about their service and many of our customers have the same thing to say about Debbie when it comes to pushing things through after the sale is agreed so she'll be delighted to see your feedback.
Ob behalf of the whole team here, thank you for trusting Hannells with the sale of your property. We hope it's the ...
May 02,2024
May 02,2024
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Jess at Hannells
Jess has been so helpful snd so supportive through the whole process, keeping us updated constantly and being so understanding when working with us, as first time buyers!
Thank you Jess...
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May 07, 2024
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Hi Morven!
Thank you for taking the time to leave such a positive review of your moving experience with Jess and the Alvaston team.
Everyone their takes great pride in what they do and Jess in particular will be really pleased when she sees your comments about her service. We're delighted that you felt so supported for your first property purchase!
Ob behalf of the whole team here at Hannells, thank you for you custom and we wish you many happy memories in your new home. And of course, ...
May 02,2024
May 02,2024
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Great service & communication - special thanks to Amy who did a fantastic job with a very difficult buyer 😊...
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May 07, 2024
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Hi Amanda,
Thank you for taking the time to leave of 5-star review of your moving experience with Amy and the Alvaston team.
The whole team there take great pride in the work they do, and Amy in particular will be really pleased when she sees your comments about her service and communication - which we believe are key ingredients for any estate agency!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property. We hope that it's the start of an ex ...
May 02,2024
May 02,2024
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Very helpful and supportive staff
Assisted in sorting out the mortgage and liaising with both parties.
Prompt responses from the team...
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May 07, 2024
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Hi Romana!
Thank you kindly for taking the time to leave a 5-star review of your moving experience with Amy, Debbie and the team at Alvaston.
They really do pride themselves on being helpful and supportive, guiding their customers through what can sometimes be a complicated process - so they'll be delighted when they see your feedback
as it really makes a difference!
On behalf of the whole team here at Hannells, thank you for your customer. We hope you enjoy many happy memories in yo ...
May 02,2024
May 02,2024
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The process of renting our first house with Hannells, was, bar a few glitches, flawless and stress-free. We would like to thank Chloe for her punctuality, attentiveness, patience and professionalism in guiding us through each step of the rental process. On the basis of our ...
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May 02,2024
May 02,2024
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Thank you Hannells for selling so quickly! Were previously with another agent, not much activity or updates. We were with Hannells for 2 weeks and had an offer. Communication has been great and everyone we have spoken to are always helpful and friendly....
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May 01,2024
May 01,2024
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The staff at Hannells are polite friendly and provide a good service!
Olivia was particularly helpful and has excellent inter personal skills.
Maya always kept us informed and provides excellent customer service!...
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May 01,2024
May 01,2024
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Everyone I have dealt with or spoken to at Chellaston Hannells has been friendly and very helpful no matter what kind of question I've had or help I've needed.
All processes are simple and easy from signing to the tenancy, to a repair and a ...
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Apr 30,2024
Apr 30,2024
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Brilliant service from hannels highly recommend them,staff are very helpful...
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Apr 30,2024
Apr 30,2024
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Amazing customer service and guidance through selling our house! If we ever buy/sell again in the future we will look for hannells!...
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Apr 30,2024
Apr 30,2024
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Our experience with Hannells so far has been seamless, friendly staff, and good communication for all parties involved in the sale. We are a returning customer, having previously used Hannells for the purchase of our current property....
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Apr 30,2024
Apr 30,2024
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Everything so far has been fantastic! Sarah and Kim are so speedy, communicative and scarily efficient. Still in a bit of a daze at how they managed to get us three offers in less than a week of having the property up, and then helped ...
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Apr 30,2024
Apr 30,2024
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We initially purchased the property and are now selling using Hannells. Would highly recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:14 PM 24/09/2018 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE73
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2021
Best Letting Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2021
Best Letting Agent in Derby
-
2023
Best Letting Agent in Midlands
