Colin Bibra
4.8/5, 376 reviews
93% recommended
89% sales valuation accuracy
95% sales fee satisfaction
98% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

As one of Ealing's leading independent firms of Estate and Letting Agents, Colin Bibra and Co draw upon the experience of individuals with a huge depth of local knowledgeand we offer services for the sales, purchasing, rental and letting out of property, property management and property investment. show more As one of Ealing's leading independent firms of Estate and Letting Agents, Colin Bibra and Co draw upon the experience of individuals with a huge depth of local knowledgeand we offer services for the sales, purchasing, rental and letting out of property, property management and property investment.
Estate Agents in Ealing | Colin Bibra | vcolinbibra.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 89% 95% £280,000 £570,000
Lettings 98% 96% £800 £4,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
63 6 215 13 18 1 4 0 49 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I rented a property in Ealing with Colin Bibra for ......”

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Nov 23,2016
Minithumbup
By: 'Peter'
Nov 23,2016
0 people found
this helpful
I rented a property in Ealing with Colin Bibra for two years. During that time I found them to be extremely helpful and accommodating. At one point when the boiler broke down one call to the management office and an engineer was out the same ...
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“I have dealt with Colin Bibra for the last 18 years.......”

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Nov 17,2016
Minithumbup
By: 'mick'
Nov 17,2016
0 people found
this helpful
I have dealt with Colin Bibra for the last 18 years.I would say they are the best block management company in west London not just Ealing. This shows by the number of blocks they manage and the high standards they set. They are very trustworthy ...
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“I have been dealing with John Bishop from Colin Bibra ......”

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Nov 16,2016
Minithumbup
By: 'Dean'
Nov 16,2016
0 people found
this helpful
I have been dealing with John Bishop from Colin Bibra for the past 7 or 8 years. Since our very first meeting in the coffee shop next door to the Colin Bibra office on The Mall, I can say that I only have good things to say. ...
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Comment on agent fees
Good value for money
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“I have been living in Ealing W5 since 1999. I have ......”

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Nov 16,2016
Minithumbup
By: 'Derbas'
Nov 16,2016
0 people found
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I have been living in Ealing W5 since 1999. I have known Colin Bibra's director and stuff for many years. On one occasion I was trying to get Colin Bibra to take over the management of a block of flats where I used to own a ...
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Comment on agent fees
Very trustworthy
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“I have been dealing with John Bishop from Colin Bibra ......”

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Nov 16,2016
Minithumbup
By: 'Dean'
Nov 16,2016
0 people found
this helpful
I have been dealing with John Bishop from Colin Bibra for the past 7 or 8 years. Since our very first meeting in the coffee shop next door to the Colin Bibra office on The Mall, I can say that I only have good things to say. ...
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Comment on agent fees
Good value for money
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“I have been using Colin Bibra estate agents for the ......”

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Nov 15,2016
Minithumbup
By: 'Rajan'
Nov 15,2016
0 people found
this helpful
I have been using Colin Bibra estate agents for the last 10 years managing my two buy to lets. They are very professional, honest and manage my properties efficiently maximising rentals for my properties....
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Comment on agent fees
EXCELLENT
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“I have dealt with Colin Bibra for two years now ......”

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Nov 15,2016
Minithumbup
By: 'Billy'
Nov 15,2016
0 people found
this helpful
I have dealt with Colin Bibra for two years now and find them excellent to work with. They always work for their clients and the work they put in to ensure this their clients get what they need is excellent. I would be delighted to ...
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Comment on agent fees
Recommend this company
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“Raj was excellent through out the process, kept us up ......”

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Nov 15,2016
Minithumbup
By: 'Jarvis'
Nov 15,2016
0 people found
this helpful
Raj was excellent through out the process, kept us up to date with all the works that were due to take place. Went out of his way to meet us at all hours, and explained the process to us very well. His customer service is ...
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Comment on agent fees
Good
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“Colin Bibra managed our London property for over a decade ......”

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May 01,2014
Minithumbdown
By: 'K'
May 01,2014
21 people found
this helpful
Colin Bibra managed our London property for over a decade - and their service went downhill consistently over that period of time. The last 3 years has been shambolic - missed payments (which we had to point out to them), missing payments (they put payments into ...
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What agent could do to change your mind?
Managed the account and noticed when money was missing/unpaid; managed the tenant and flagged damage that was occurring much earlier.
Attached Filesnbsp;
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“This is the WORST Estate Agency I have ever been ......”

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Mar 19,2014
Minithumbdown
By: 'ivlon'
Mar 19,2014
13 people found
this helpful
This is the WORST Estate Agency I have ever been dealing with. As soon as they get contract signed with you, you are left on your own. They hardly ever answer your e-mails, and if so it takes them ages to answer. We had mould ...
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What agent could do to change your mind?
They would have to be trained how to deal with customers. They need to take care of their clients not only taking money for nothing.
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“These people are simply despicable. I was renting through them ......”

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Dec 17,2013
Minithumbdown
By: 'RT'
Dec 17,2013
15 people found
this helpful
These people are simply despicable. I was renting through them for several years and I never ever got any support when I needed. ¢â‚¬Â¦But they were always trying to find a way to charge me with imaginary fees sending threatening letters in red capitals to ...
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What agent could do to change your mind?
Been responsible for what the customers are paying for.
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“This must be the worst, most dodgy agency I have ......”

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Dec 06,2013
Minithumbdown
By: 'Alan'
Dec 06,2013
5 people found
this helpful
This must be the worst, most dodgy agency I have ever came across. Terrible expirience, poor staff, unresponsive to the worst possible standards. The company's motto probably is "Cheat, Ignore, Relax". My expirience started with terrible multi-person show of properties. Pay attnetion to changing subjects ...
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What agent could do to change your mind?
Not let in the first place, tell truth about properties, act professionally, act according to current laws, customs and manners, provide the same information over the phone and in writing, provide the same contract to proof-read and to sign, provide accurate, true information, train their staff to appropiate standards, improve customer care, return fees, deposits and rents without delay, act as if the take responsibility for their actions.
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“I set up an appointment with the agent to visit ......”

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Nov 04,2013
Minithumbdown
By: 'zulie'
Nov 04,2013
4 people found
this helpful
I set up an appointment with the agent to visit a flat and nobody was here at the time decided. When I tried to call, nobody at the agency was answering. I also tried to send an e-mail. The day after, I sent an e-mail ...
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“Worse agency so far. Wish I had knew about this ......”

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May 13,2013
Minithumbdown
By: 'Matt'
May 13,2013
4 people found
this helpful
Worse agency so far. Wish I had knew about this site before. They only care about making a sale - and things like lying, tricking, charging more than advertised (!) seem to be normal at that place. There is no customer support, poor, unresponsive personnel. Never ...
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What agent could do to change your mind?
I suggest starting with basic skills - like not lying, communicating, taking (or at least pretending) interest, stopping rogue sales, trying not to cheat their customers, etc. Time for improvement will come later.
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“I have used Colin Bibra on two different occassions and ......”

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Jul 12,2011
Minithumbup
By: 'don't'
Jul 12,2011
2 people found
this helpful
I have used Colin Bibra on two different occassions and both times found them excellent. They have been honest and gone out on a limb to be helpful. Even gave us a moving in present the first time we used them. Their fees are also ...
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“I know Colin Bibra since they started to do business ......”

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Jan 13,2009
Minithumbup
By: 'Mr'
Jan 13,2009
1 people found
this helpful
I know Colin Bibra since they started to do business in Ealing and I have a very good experience with them. They are very honest, reliable and prepared. I will recomend this Estate Agents to anyone...
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Landlord Fees

LANDLORD FEES SCHEDULE
ADDITIONAL FEES AND CHARGES

LETTINGS INSTRUCTION FEES (see T&C's for service details)
Let Only: 12% (Inc. VAT) of yearly rental income upfront
Let Only Renew: 6% (Inc. VAT) of yearly rental income upfront
Let + Rent Collect: 13.2% (Inc. VAT) of monthly rental Income
Let + Manage: 18% (Inc. VAT) of monthly rental Income
Premium Manage: 21.60%(Inc. VAT) of monthly rental Income

SALES INSTRUCTION FEES (see T&C's for service details)
1.8% (Inc. VAT) of total sale price (sole agents)
2.4% (Inc. VAT) of total sale price (joint agents)
3.0% (Inc. VAT) of total sale price (multiple agents)

PRE-TENANCY FEES (ALL SERVICE LEVELS)
Arranging and facilitating statutory compliance if not provided on instruction or undertaken by the landlord:
• Energy Performance Certificate (EPC): £90 (Inc. VAT) per tenancy
• Gas Safety Certificate (GSR): £111 (Inc. VAT) per tenancy
• Electrical Installation Condition Report (EICR): £180 (Inc. VAT) per tenancy
• Portable Appliance Testing (PAT): £54 (Inc. VAT) per tenancy
• Legionella Risk Assessment: £54 (Inc. VAT) per tenancy
• Installing Smoke alarms and Carbon Monoxide: £80 (Inc. VAT) per tenancy
• Handling local authority licensing application: £150 Inc. VAT) per tenancy

START OF TENANCY FEES
Referencing fees: £21.60 (Inc. VAT) per applicant and guarantor (if required). Referencing for each applicant to assess affordability)
Drawing up tenancy Agreement: £160.00 (Inc. VAT) per applicant. Agreement will be uploaded for signing via DocuSign.
Deposit Registration Fees (where collected): £90 (Inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorized Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.
Inventory in fee: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake a Schedule of Condition to be compared against inventory when tenants leave

DURING TENANCY FEES
Additional Property Visits: £90 (Inc. VAT) per visit.
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Renewal Fees: £160 (Inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

END OF TENANCY FEES
Check-out Inventory: £151.80 (Inc. VAT) per tenancy.
Professional Inventory company to attend the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £180 (Inc. VAT) per Notice.

Client Money Protection (CMP): Propertymark
Redress scheme: The Property Ombudsman

Please ask a member of staff if you have any questions about our Fees

Tenant Fees

Fee information
New assured shorthold tenancies (ASTs) tenant fees

Holding Deposit: One week’s rent.

Security Deposit: Five weeks’ rent.(This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract: £50 (Inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer: £50 (Inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (cmp): Propertymark
Redress scheme: The Property Ombudsman

You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 20/09/2019, 12:58 PM by john bishop
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Colin Bibra Estate Agents Limited – Complaints Handling Procedure

Our complaints policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please let us know the details in writing, either by letter or email.

What will happen next?

1. We will acknowledge receipt of your complaint by letter or email within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of the relevant department (sales, lettings, property management or estate management), who will review the matter and speak to the member/members of staff involved.

3. Within fifteen working days of your complaint being sent, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter.

4. If you do not feel your complaint has been resolved, we will then invite you to a meeting during working hours to discuss and resolve your complaint. The meeting will take place within fifteen working days of us becoming aware of your dissatisfaction, subject to your availability.

5. Within five working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.

6. If you do not want a meeting or it is not possible, we will arrange for a director of the company to review the decision.

7. We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then you can take the matter up with The Property Ombudsman: (or your chosen approved scheme) without charge”. You can contact The Property Ombudsman by:

Post: Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
Email: [email protected]
Website: https://www.tpos.co.uk/
Last updated at 11:58 AM 20/09/2019 by john bishop

Awards won by Colin Bibra

Regional Awards won by Colin Bibra

Individual Branch Awards

London, W13

London, W5



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Colin Bibra