Chilterns Estate Agents (Norfolk & Suffolk)
3.6/5, 11 reviews
64% recommended
50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Chilterns are an independent firm of Estate Agents with offices located in Brandon, Thetford and Mildenhall covering the counties of West Suffolk, Norfolk and South Cambridgeshire. show more Chilterns are an independent firm of Estate Agents with offices located in Brandon, Thetford and Mildenhall covering the counties of West Suffolk, Norfolk and South Cambridgeshire.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £0 £0
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 3 1 2 1 0 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Chilterns Estate Agents (Norfolk & Suffolk) Branches (view all 3)

“chilterns are very helpful when they think yo......”

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Nov 04,2019
Minithumbdown
By: 'Lauren Dixon'
Nov 04,2019
0 people found
this helpful
chilterns are very helpful when they think you are getting money out of you when i had to ring up and explain that i could no longer go forward to rent a property due to family issues i was spoken down to and very rudely ...
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“Andy Overman was wonderful, their service cannot be beaten. All ......”

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Jan 25,2018
Minithumbup
By: 'Julie Birch'
Jan 25,2018
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this helpful
Andy Overman was wonderful, their service cannot be beaten. All my family and friends will also use them. He was true to his word a really smooth move I am so happy. Thank you so much Andy....
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Comment on agent fees
Higher than some but so worth it, the extra I got in the selling price achieved more than paid this.
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By: Andrew Overman
Jan 25, 2018
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Thank you for the positive review Julie, it was a pleasure moving you. Your comment on fees is valid but I said from the very beginning, fees are irrelevant - it's which agent can put the most money in your pocket at the end of the transaction that counts. I'm glad we did that for you. ...

“I had a terrible experience with ANDY the manager at ......”

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Dec 09,2017
Minithumbdown
By: 'Paul'
Dec 09,2017
0 people found
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I had a terrible experience with ANDY the manager at this branch. When marketing the property he made numerous lies which I caught him out with. Please avoid this agent and use someone with honesty and professionalism....
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By: Andrew Overman
Dec 09, 2017
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I have contacted the only Paul who has sold with us recently and he claims not to have reviewed us. I am concerned that anyone would draw into question my honesty or professionalism, as I care passionately about the industry I serve. To have suggested that I have 'made numerous lies' and been 'caught out' is simply not true! ...

“I can not fault these branches. They re-rented my property ......”

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Nov 21,2010
Minithumbup
By: 'Jan'
Nov 21,2010
0 people found
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I can not fault these branches. They re-rented my property in days and a problem I had been battling with for some time was sorted out by them in a week. Perfect....
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By: Manager for Chilterns Residential
Nov 29, 2010
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Thank you Jan for your positive feedback. ...

“Very proffessional, extremely helpful and welcoming. My wife and I ......”

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Nov 10,2010
Minithumbup
By: 'mark and jackie'
Nov 10,2010
0 people found
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Very proffessional, extremely helpful and welcoming. My wife and I are only too happy to recommend you to anyone else. Andy and the team, we thank you for your support and making us feel like friends....
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By: Manager for Chilterns Residential
Nov 18, 2010
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Thanks guys, hope you are very happy in your new home. ...

“Having used the national estate agents in Thetford with very ......”

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Oct 25,2010
Minithumbup
By: 'Dale'
Oct 25,2010
1 people found
this helpful
Having used the national estate agents in Thetford with very poor communcication and no desired result we decided to use Chilterns for their local knowledge of the market. This proved to be the answer we were looking for with the desired outcome within a few ...
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By: Manager at Chilterns Residential
Oct 26, 2010
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Many thanks Dale & Amy for your positive feedback. I hope your relocation proves to be a happy one and wish you and your family good health and much happiness. ...

“I am the Regional Sales Manager for a New Homes ......”

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Oct 15,2010
Minithumbup
By: 'Oly'
Oct 15,2010
1 people found
this helpful
I am the Regional Sales Manager for a New Homes Builder and have recently instructed Andrew at Chilterns in Thetford to undertake the sale of nine properties in the Thetford area. I am extremely happy with the service I have received and would have no ...
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By: Manager at Chilterns Residential
Oct 18, 2010
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Thank you for your comments. ...

“ When I wanted to purchase an investment property I discussed ......”

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Oct 12,2010
Minithumbup
By: 'Ann'
Oct 12,2010
1 people found
this helpful
When I wanted to purchase an investment property I discussed my requirements with the Manager, Andy, at Thetford, who came up with suggestions. He personally accompanied me on various viewings advising on the pros and cons of each house. When I chose a property he ...
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By: Manager for Chilterns Residential
Oct 14, 2010
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Thank you for your positive comments Ann, customer service and satisfaction is our priority and I am gald you feel we have delivered these via our Sales, Lettings & Management departments. ...

“I have been a tenant of Chilterns Residential for 5 years. ......”

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Oct 09,2010
Minithumbup
By: 'Jennie'
Oct 09,2010
1 people found
this helpful
I have been a tenant of Chilterns Residential for 5 years. There are polite, sincere and fair. Would highly recommend them....
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By: Manager at Chilterns Residential
Oct 11, 2010
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Thank you Jennie, I'm not sure which Jennie you are or which property you are renting but thank you for your positive feedback. Customers Service is important to my business and your comments very welcome. ...

“Having read this comment I would like to add something ......”

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Oct 01,2010
Minithumbdown
By: 'Maureen'
Oct 01,2010
5 people found
this helpful
Having read this comment I would like to add something of our 'contact' with Chilterns Estate Agents in Thetford. Some of the employees are very rude and hostile and repeatedly bombarded us with phone calls asking us to let them sell our property for us. ...
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By: Manager for Chilterns Residential
Oct 09, 2010
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There is a very fine line between pro-active and assertive Agency and harrassment. As a Company we do have procedures in place to prevent people from receiving unwanted mail and calls. Please fee free to email me andy@chilternsestateagents.co.uk and I will look into your concerns further. ...

“Buying from them, from start to finnish they didn't have ......”

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Jul 27,2010
Minithumbdown
By: 'firestarter'
Jul 27,2010
5 people found
this helpful
Buying from them, from start to finnish they didn't have a clue. They also do property management which is over priced and appalling. Totally untrustworthy would not recomend or use them again....
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By: Manager for Chilterns Residential
Oct 09, 2010
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Please contact me andy@chilternsestateagents.co.uk so that I can investigate your complaints further. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chilterns Estate Agents (Norfolk & Suffolk)

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