Customer Complaints Procedure
At Cherry Lets the service we offer to you is important to us. If you feel that you have a complaint about Cherry Lets the following procedure is in place to help you resolve it.
Stage 1
Please write to the Director, Annabelle Clitherow stating the reasons for your complaint. You will receive an acknowledgement within three working days of receipt of getting in touch with us and a full response to your complaint within 7 working days.
If the nature of your complaint is such that we need further time to consider it, we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter again to the Director, Annabelle Clitherow who will review your complaint and the response sent at Stage 1.
You should outline the reasons you are not satisfied with the response to your complaint by Cherry Lets. You will receive a response within the same timescales as outlined in Stage 1 above.
Stage 3
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Cherry Lets
Manor Farm Cottage
Hempton Road, Deddington
Oxfordshire OX15 0QG
Last updated at 9:05 AM 18/11/2020 by Annabelle Clitherow