97% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
95% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 1178
15th Feb 2024
reviewed by 'Dianne'
2nd Feb 2024
reviewed by 'Jeffery Paul Atkinson'
24th Jan 2024
reviewed by 'Sarah'
17th Jan 2024
reviewed by 'JJ'
12th Jan 2024
reviewed by 'CT'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 98% | £22,000 | £24,250,000 |
| Lettings | 99% | 95% | £350 | £6,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 3 | 253 | 31 | 408 | 10 | 232 | 7 | 149 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Bernards Estate Agents Branches (view all 6)
Dec 20,2018
Dec 20,2018
0
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Brilliant professional and friendly service from Charlie & Jim. They did everything they could and always kept me informed. Would highly recommend....
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Dec 19,2018
Dec 19,2018
3
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Where to begin, all the guys in the office were fantastic, all very polite, professional and full of very helpful knowledge. They couldn't have done more to make me feel at ease with no pressuring and always had time to talk me through things at ...
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Agents fees were very fair but with the fantastic service throughout the process i would have been happy to pay more so overall very good value for money
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Dec 18,2018
Dec 18,2018
2
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We will definitely be using Bernards again!! After dealing with multiple estate agents throughout our sale and purchase Bernards were a class above!!
Stuck to there word, actually appeared to care and helped in anyway possible.
Could not recommend all the guys at Bernards Waterlooville ...
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Dec 17,2018
Dec 17,2018
0
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An exceptional service from the entire team from start to finish, always very polite and very professional, they couldn't have done more to help, I've bought AND sold through this particular branch and this is purely down to the individuals themselves, I've dealt with a ...
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The agents fee’s are very fair and with the work they put in to helping you out it’s actually extremely good value and that alone I’d be happy to pay a premium.
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Dec 17,2018
Dec 17,2018
1
people found
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As sad as it was to sell our late parents property, Martin lined up a prospective buyer fairly quickly, which may have been due in some part to his connections with people that are willing to take on projects, as our parents home was in ...
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Comment on agent fees
With such a competitive market for selling and buying property and taking into consideration the different ways that this can be done these days, we would recommend you do your homework and compare fees with different agents. In light of the comments in our review, we would perhaps say that the fees were a bit high for the service provided by Bernards.
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Dec 15,2018
Dec 15,2018
4
people found
this helpful
this helpful
Bernards offered and provided a very professional service at a very reasonable rate. Both Tom and Chris are clearly experts in the local property market and advised correctly the best and most efficient marketing strategy for my property. Tom always contacted me when he said ...
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Agents fees are very good value for the service received.
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Dec 13,2018
Dec 13,2018
0
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What a refreshing change to have an estate agent that actually does a great job, always kept me informed and was a pleasure to deal with....
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Comment on agent fees
Fees were in line with my expectations.
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Dec 12,2018
Dec 12,2018
3
people found
this helpful
this helpful
We are very happy with the service provided by Bernard's, after being on the market with a competitor for a considerable time and constantly being âfobbed offâ it was a pleasure to have this agent dealing with the sale of our property.
Throughout the sales ...
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“Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange....”
Dec 11,2018
Dec 11,2018
0
people found
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Staff were polite, professional and extremely helpful throughout. They kept me updated on viewings, offers through to exchange.
They always returned my emails and calls even if no progress has been made....
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Comment on agent fees
Very reasonable for the service provided.
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Dec 11,2018
Dec 11,2018
3
people found
this helpful
this helpful
Bernards were fantastic in every aspect. Everything ran smoothly from us deciding toput our house up for sale to having the pictures taken to completion date. Our move went a bit tricky at the end and the date got moved they helped so much and ...
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Comment on agent fees
Excellent price for the service
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Dec 11,2018
Dec 11,2018
3
people found
this helpful
this helpful
We used this Estate Agents,as we had heard great things about them.
And can honestly say that they did not disappoint.
Totally professional in every respect.
The service was outstanding.At every point,we were in the loop.
And it was such an easy ,...
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Comment on agent fees
very good
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Dec 11,2018
Dec 11,2018
2
people found
this helpful
this helpful
The guys were so helpful when it came to selling our house and really added that personal touch. Cannot recommend them enough!...
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Dec 11,2018
Dec 11,2018
4
people found
this helpful
this helpful
Bernards have a very professional team. They did exactly what they said they would do. They provided a solid service and great support in the stressful time of moving. One of the main frustrations with the process of moving house is the lack of information ...
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Comment on agent fees
After research, the Agent Fees are in line with the market.
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Dec 11,2018
Dec 11,2018
4
people found
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All members of staff were polite, helpful and very supportive throughout what is obviously a very stressful situation. When another agent had clearly exhausted their supply of viewers, Bernards found many more which ultimately resulted in a sale....
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Comment on agent fees
Good.
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Dec 11,2018
Dec 11,2018
3
people found
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this helpful
The house sale process has been quite straightforward for which I am grateful and relieved; this was a major part of the probate / estate process that could have been very stressful, but in fact that stress was minimised. Bernards (Tom initially) have been pro-active right ...
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Comment on agent fees
Oddly given my background (Corporate Accountant, retired), fees were not a major element in choosing Bernards over any other agency; I went with my perception of the service that would be likely to be provided rather than on level of fees, which I assumed would be equitable in what must be a competitive market. Within reason, value for money is more important to me than absolute ££s.
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Dec 09,2018
Dec 09,2018
4
people found
this helpful
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Great service from everyone we dealt with at Bernard's!
Martin showed us round the house we purchased, answered all questions and wasn't trying to over sell the house (unlike other agents!). He was on time to all viewings and an overall lovely man.
Thank you ...
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Dec 09,2018
Dec 09,2018
0
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Denise was professional and friendly, and made the process of selling our home a lot easier. Really helpful and always answered our queries promptly. Thanks so much Denise for helping us to sell our property!...
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Dec 03,2018
Dec 03,2018
0
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Bernards placed my flat on the Market within a couple of days from my instruction to sell.
Due to personal reasons the sale had to be negotiated and completed within a critical time frame.
Within a couple of days Denise had potential buyers booked in ...
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Dec 03,2018
Dec 03,2018
0
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Bernard's (Southsea) and in particular Denise Ross were amazing thoughout the buying process for my mothers new home.
Constant communication and updates on any developments were most grateful.
Thank you Denise for all your hard work. My mother is delighted with her new home and ...
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Comment on agent fees
Good reasonable fees
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Dec 03,2018
Dec 03,2018
0
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Have to give Bernards a five star review. They were professional, but very approachable. Nothing was too much trouble. Every query was dealt with in hours. We never had to wait around to get calls/emails returned, infact, Charlie went so far as to email ...
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Comment on agent fees
Good
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Dec 03,2018
Dec 03,2018
0
people found
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Denise was consistently polite and helpful. Loved working with her. After bad experiences with other estate agents in the past, it was refreshing to have a genuine and honest service from Denise at Bernards. Would recommend to anyone!...
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Sep 19,2018
Sep 19,2018
1
people found
this helpful
this helpful
I am a tenant in Southsea and have found some of the team very helpful and accommodating. They helped me find somewhere to live at very short notice which I really appreciated. I have seen bad reviews but I truly believe if you are nice ...
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Comment on agent fees
very good value for money, cheaper fees than some other agents
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Sep 11,2018
Sep 11,2018
2
people found
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After 6 months of my property languishing on the market, my 3rd consecutive estate agent - Bernards (Southsea), sold it within a week of being marketed by them.
Denise was amazing, all through the rollercoaster experience (due to a difficult buyer) she was amazingly supportive and ...
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Comment on agent fees
Fair price for a great service, previously I'd negotiated a fixed price, but found the agents maybe didn't prioritise selling the house, Bernards refused to work on fixed price, in retrospect, trying to save a few thousand, didn't work (in my case anyway).
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Nov 30, 2018
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Denise was a friendly professional. I had great customer experience with her from start to finish. She really went above and beyond, and were reliable and very helpful. Thanks Denise. ...
Aug 07,2018
Aug 07,2018
0
people found
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Bernards delivered on service. After having three agents out to value you my house i decided to go with Bernards and once my property went on the market Friday I was inundated with viewings over the following week. I agreed a sale on my property ...
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Comment on agent fees
You get what you pay and it was worth every penny
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Mar 22,2018
Mar 22,2018
1
people found
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No inventory on moving in removed lots of fag ends and weeds and cut grass, internally wouldn't allow me to paint to refresh as last tenants left it patchy, and Hugh cracks and missing plaster before moving but I only moved from flat next door
...
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Comment on agent fees
Expensive
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Feb 09,2018
Feb 09,2018
3
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Don't assume a 'holding fee' will hold a rental property for you if you deal with Bernards. Decided on a nice flat yesterday and filled in the paperwork, paid the holding fee and was told the flat was ours. A few hours later we were ...
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May 21, 2019
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They took my deposit money and rented out the flat to someone else then the manager started to raise his voice with me. Also my friend said they kept letting them self in to.there flat unannounced plus she was in the shower a few times then her little boy said the same thing. I'm so glad they did give the flat to someone else there rotten to the core the turd in the punch bowl ...
Feb 01,2018
Feb 01,2018
3
people found
this helpful
this helpful
Having had tennancies with multiple properties this by far was the worst experience i have ever received, from start to finish, the only person who should really get out of that place and go somewhere and make a name of himself was Tom from Waterlooville, ...
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Comment on agent fees
BAD
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Nov 29,2017
Nov 29,2017
1
people found
this helpful
this helpful
Absolutely amazing service, and I do believe that without Bernards, and Leon in particular, this sale would not have gone through. Very friendly and extremely professional service.
Thank you!...
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Comment on agent fees
Good and in keeping with other estate agents. Well deserved by the end of the process!
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“Absolutely terrible! After having encountered continual problem after problem throughout ......”
Sep 22,2017
Sep 22,2017
2
people found
this helpful
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Absolutely terrible! After having encountered continual problem after problem throughout our 1 year tenancy, they had the cheek to deduct over 60% off of our deposit return with no valid explanation or reason at the end of the year. Absolutely disgusting customer service. Rude and unprofessional!...
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Comment on agent fees
BAD
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Sep 18,2017
Sep 18,2017
1
people found
this helpful
this helpful
Bernards have dealt with letting my property for nearly 20yrs I found them to be very thorough and professional. They also dealt with the sale of the property very efficiently.. I would highly recommend them as a property agent....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 1:00 AM 01/01/1970 by
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Awards won by Bernards Estate Agents
Regional Awards won by Bernards Estate Agents
Individual Branch Awards
Waterlooville, PO7
Southsea, PO5
-
2023
Best Letting Agent in Southsea
-
2023
Best Estate Agent in Southsea
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2023
Best Estate Agent in PO5
-
2023
Best Letting Agent in PO5
-
2022
Best Letting Agent in PO5
-
2022
Best Estate Agent in PO5
-
2022
Best Letting Agent in Southsea
-
2022
Best Estate Agent in Southsea
-
2021
Best Estate Agent in Southsea
-
2021
Best Letting Agent in Southsea
-
2021
Best Estate Agent in PO5
-
2021
Best Letting Agent in PO5
Portsmouth, PO2
-
2023
Best Letting Agent in Portsmouth
-
2023
Best Estate Agent in Portsmouth
-
2023
Best Estate Agent in PO2
-
2023
Best Letting Agent in PO2
-
2022
Best Letting Agent in PO2
-
2022
Best Estate Agent in PO2
-
2022
Best Estate Agent in Portsmouth
-
2021
Best Estate Agent in PO2
-
2021
Best Letting Agent in PO2
-
2021
Best Estate Agent in Portsmouth
-
2023
Best Estate Agent in South East
-
2022
Best Letting Agent in Portsmouth
-
2021
Best Letting Agent in Portsmouth
