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    James Williams
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    Declan Swan
A forward thinking agency - extremely high standards of service at a lower price than any other agent - guaranteed.
Open 8am - 10pm 7 days a week. Try us and see why we're called - The Alternative Estate Agent

22 Riverside Studios Amethyst Road, Newcastle Business Park
Newcastle upon Tyne
Tyne and Wear
NE4 7YL
0870 1414500

 
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Properties for sale
Properties for rent
Apr 01,2015
Minithumbdown
By:
Apr 01,2015
0 people found
this helpful
DO NOT PAY THEM ANY MONEY! My company completed references for the business and they now have an outstanding invoice, calls go unanswered, James has now turned off his phone...the land line is not in use I presume they have gone bust, probably because they have been caught out and cannot stay in one place for too long! James even had the nerve to blame an unpaid invoice last month on being at a funeral...excuse!...
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What agent could do to change your mind?
pay their invoices and answer the phone...clearly scam artists
Was this helpful? Yes
Mar 10,2015
Minithumbdown
By:
Mar 10,2015
2 people found
this helpful
PROSPECTIVE TENNANTS DO NOT GIVE THIS COMPANY A PENNY!!! unless you have the keys for the property in your hand and contracts have been signed. The lady I was going to be renting off withdrew her property due to unforeseen circumstances. I have rang this company so many times asking for my deposit back to keep being told lies. Today I rang at 5pm and asked to speak to either Declan or James the manager (both of whom have fobbed me off a few times). I was told neither were in. I rang back 10 minu...
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What agent could do to change your mind?
I dont think ive ever paid this price before
Comment on agent fees
I dont think ive ever paid this price before
Was this helpful? Yes
Mar 10,2015
Minithumbup
By:
Mar 10,2015
2 people found
this helpful
I rented my new flat on Gateshead quays through Your DezRez. they were very helpful. I have moved up to Newcastle for a new job, I viewed 14 flats on the same day(Monday), they gave me advice on other areas and even dropped me back off at the train station. I completed the paperwork etc and they had me moved in on the following Monday night after I had done my 1st days work. They met me at the flat with the lease paperwork and a nifty card machine for the 1st months rent. The flat was cleaned be...
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Comment on agent fees
I paid an application fee to them to reserve the property and cover checks etc. It was about the same as I was quoted from other agents, some higher some lower.
Was this helpful? Yes
Mar 05,2015
Minithumbup
By:
Mar 05,2015
1 people found
this helpful
I used Your DezRez to rent my house in Walsall, They told me they would have the property on the market that day but got it on Rightmove in about an hour! They had 2 viewings for me less than 24 hours later and the 2nd viewer took the property. They sent me a full email showing the checks they do the make sure I get a good tenant. The tenant has been in since December and doing very well. I have 2 other properties that I will be giving to them when they are due....
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Comment on agent fees
There was no fee to me as a landlord.
Was this helpful? Yes
Mar 04,2015
Minithumbdown
By:
Mar 04,2015
2 people found
this helpful
The service and attitude of the dezrez team is atrocious. A refund for the agency fees was agreed upon after a rental property fell through. The team are utterly incompetent, and after waiting for over 16 days the money has still not been returned to me. I have rang dozens of times and left numerous messages to be contacted over this matter. Not one of my phone calls has been returned, showing that the level of incapability of the staff even stems to not being able to work a telephone. I believe...
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Was this helpful? Yes
Oct 31,2014
Minithumbdown
By:
Oct 31,2014
0 people found
this helpful
I appreciated the speed with which James responded to queries and getting paperwork etc. sortedΒ’Γ’β€šΒ¬Γ‚Β¦. but. The service wasn't proactive enough - I had to chase constantly for updates. a brief text or e-mail would have done. I had to change the available date of the property and asked for the team to let me know if the viewers booked in would still turn up. No-one hot back to me and they didn't show. The paper work from the council promised last saturday still hasn't arrived. We sa...
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What agent could do to change your mind?
as per comments above, be more proactive and stick to our requirements for the tenant
Was this helpful? Yes
By: Admin
Oct 31, 2014
View all comments (1)
Claire, I am very sorry you were not satisfied by our lettings service. Our application process is very clear on pets. I have looked at the paperwork on your file - the tenant marked "NO" in the pets section of her application form and signed to say it is true and accurate. We will chase your council paperwork when they re open on monday to ensure you get all the required paperwork.....
Oct 22,2014
Minithumbup
By:
Oct 22,2014
1 people found
this helpful
James has been very helpful and made this process very straight forward. I was not aware of this company before they made contact with us. I would recommend to others looking to rent a property....
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Oct 08,2014
Minithumbup
By:
Oct 08,2014
1 people found
this helpful
I have just completed on my house sale last week via Your DezRez, they were friendly and helpful from the start. I have sold 4 houses in the past through other agents, my main issue was always having to ring them to find out what was going on. Your DezRez kept me informed via phone, text and email. I accepted an offer 7 weeks ago and couldn't be happier. I would really recommend...
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Comment on agent fees
I used the 1% offer as I wasn\'t convinced on the upfront option - although the 1% was less than I expected I wished I had gone for the upfront and saved nearly β€š£900
Was this helpful? Yes
Oct 02,2014
Minithumbup
By:
Oct 02,2014
1 people found
this helpful
I used the Newcastle team to sell my flat on the Gateshead Quays, they were friendly and gave me some great insights into the ins and outs of selling - this was my 1st property sale and they really put me at ease. They showed all there fees on the website so I knew what I was getting before they even came to see me. I had been advised to see at least 2 agents and went with Your DezRez because they were far more friendly and made me feel confident they could deliver on what they promised (it was ...
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Comment on agent fees
They gave me an upfront fee option or β€š£595 and a 1% no sale no fee alternative. I went with the 1st option as it was half the price and I was sure I wanted to sell.
Was this helpful? Yes
Sep 30,2014
Minithumbup
By:
Sep 30,2014
1 people found
this helpful
I have dealt with Dez Rez twice now. They have excellent communication, very quick to reply to emails and text messages. Each time they have found us great tenants. Their fees are very competitive and I will certainly use them again in the future....
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Comment on agent fees
Their fees are very competitive, excellent value for the service they provide. I also approve of the low admin fees charged to the tenant.
Was this helpful? Yes
By: Your DezRez
Oct 01, 2014
View all comments (1)
Thank you Sandra for your review. Look forward to dealing with you again in the future.....
Sep 26,2014
Minithumbup
By:
Sep 26,2014
1 people found
this helpful
I had been searching for a property to rent in South Shields for a few weeks as we had to relocate from Yorkshire at short notice....I had dealt with many different companies but was having no success in finding anything as it was difficult to visit properties quickly with the long journey involved. I had also found on various trips that the properties turned out to be totally unsuitable as the agents had not actually visited them or had not researched them properly. I found the advert for the ...
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Was this helpful? Yes
By: Your DezRez
Sep 26, 2014
View all comments (1)
Thank you for your comments Kathryn. Another great review for James. We will be sure to pass on your words to him. Thanks again.....
Sep 25,2014
Minithumbup
By:
Sep 25,2014
0 people found
this helpful
We were struggling to find an agent who would help in our search for a rental property as our circumstances were unusual. Purely by chance a property came up on the Righmove website and we called. From the first call to securing the property took around 2 hours which we thought was fantastic (it would have been quicker but James could not get in touch with the landlord). He was positive from the minute he answered the phone, he sounded genuinely interested and he called back with constant up...
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Was this helpful? Yes
By: Your DezRez
Sep 25, 2014
View all comments (1)
Thanks for the review, glad you were happy with everything James did for you. If we can be of any help in the future please give us a shout....
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Agent Fees

Different options available. Ask for quote. We guarantee to beat any genuine quote. You won't find better - you won't find cheaper.
Last updated at 11:44 AM 16/04/2014 by Duncan Swan

Complaints Procedure

We aim to reply to all complaints within 24 working hours and find a solution and remedy within 7.

Member of Property Ombudsman scheme
Last updated at 11:44 AM 16/04/2014 by Duncan Swan

Awards won by Your DezRez

Individual Branch Awards

Newcastle upon Tyne, NE4 7YL

James Williams - no image available James Williams
Manager
7 reviews

About James No description set View full profile
Declan Swan - no image available Declan Swan
Lettings Manager
2 reviews

About Declan No description set View full profile


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