Your DezRez
Newburn, Newcastle upon Tyne, NE4
3.8/5, 12 reviews
67% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
60% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“I used Your DezRez to rent my house in Walsall, ......”

Share on :
Mar 05,2015
Minithumbup
By: 'JT-Walsall'
Mar 05,2015
1 people found
this helpful
I used Your DezRez to rent my house in Walsall, They told me they would have the property on the market that day but got it on Rightmove in about an hour! They had 2 viewings for me less than 24 hours later and the 2nd viewer took the property. They sent me a full email showing the checks they do the make sure I get a good tenant. The tenant has been in since December and doing very well. I have 2 other properties that I will be giving to them when they are due.
Comment on agent fees
There was no fee to me as a landlord.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Your DezRez
22 Riverside Studios Amethyst Road, Newcastle Business Park
Newcastle upon Tyne
Tyne and Wear
NE4 7YL
0870 1414500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £128,000
Lettings 67% 60% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 3 0 2 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS NLA TDS
Latest Properties

No Properties

“DO NOT PAY THEM ANY MONEY!My company completed references ......”

Share on :
Apr 01,2015
Minithumbdown
By: 'Quick Ref'
Apr 01,2015
2 people found
this helpful
DO NOT PAY THEM ANY MONEY! My company completed references for the business and they now have an outstanding invoice, calls go unanswered, James has now turned off his phone...the land line is not in use I presume they have gone bust, probably because ...
read full review
What agent could do to change your mind?
pay their invoices and answer the phone...clearly scam artists
Attached Filesnbsp;
Was this helpful? Yes
By: Theresa walsh
May 16, 2017
View all comments (1)
Don't bother you do the work you chase evry one up no one knows what they are doing you imform them run like he'll in other direction don't go there ...

“PROSPECTIVE TENNANTS DO NOT GIVE THIS COMPANY A PENNY!!! unless ......”

Share on :
Mar 10,2015
Minithumbdown
By: 'Rachel Potter'
Mar 10,2015
2 people found
this helpful
PROSPECTIVE TENNANTS DO NOT GIVE THIS COMPANY A PENNY!!! unless you have the keys for the property in your hand and contracts have been signed. The lady I was going to be renting off withdrew her property due to unforeseen circumstances. I have rang this ...
read full review
What agent could do to change your mind?
I dont think ive ever paid this price before
Attached Filesnbsp;
Comment on agent fees
I dont think ive ever paid this price before
Was this helpful? Yes

“I rented my new flat on Gateshead quays through Your ......”

Share on :
Mar 10,2015
Minithumbup
By: 'DF'
Mar 10,2015
2 people found
this helpful
I rented my new flat on Gateshead quays through Your DezRez. they were very helpful. I have moved up to Newcastle for a new job, I viewed 14 flats on the same day(Monday), they gave me advice on other areas and even dropped me back ...
read full review
Comment on agent fees
I paid an application fee to them to reserve the property and cover checks etc. It was about the same as I was quoted from other agents, some higher some lower.
Was this helpful? Yes

“I used Your DezRez to rent my house in Walsall, ......”

Share on :
Mar 05,2015
Minithumbup
By: 'JT-Walsall'
Mar 05,2015
1 people found
this helpful
I used Your DezRez to rent my house in Walsall, They told me they would have the property on the market that day but got it on Rightmove in about an hour! They had 2 viewings for me less than 24 hours later and the 2nd viewer ...
read full review
Comment on agent fees
There was no fee to me as a landlord.
Was this helpful? Yes

“The service and attitude of the dezrez team is atrocious. ......”

Share on :
Mar 04,2015
Minithumbdown
By: 'Sally'
Mar 04,2015
3 people found
this helpful
The service and attitude of the dezrez team is atrocious. A refund for the agency fees was agreed upon after a rental property fell through. The team are utterly incompetent, and after waiting for over 16 days the money has still not been returned to me. ...
read full review
Was this helpful? Yes

“I appreciated the speed with which James responded to queries ......”

Share on :
Oct 31,2014
Minithumbdown
By: 'claire'
Oct 31,2014
0 people found
this helpful
I appreciated the speed with which James responded to queries and getting paperwork etc. sorted¢â‚¬Â¦. but. The service wasn't proactive enough - I had to chase constantly for updates. a brief text or e-mail would have done. I had to change the available date of ...
read full review
What agent could do to change your mind?
as per comments above, be more proactive and stick to our requirements for the tenant
Attached Filesnbsp;
Was this helpful? Yes
By: Admin
Oct 31, 2014
View all comments (1)
Claire, I am very sorry you were not satisfied by our lettings service. Our application process is very clear on pets. I have looked at the paperwork on your file - the tenant marked "NO" in the pets section of her application form and signed to say it is true and accurate. We will chase your council paperwork when they re open on monday to ensure you get all the required paperwork. ...

“James has been very helpful and made this process very ......”

Share on :
Oct 22,2014
Minithumbup
By: 'Sara Forster'
Oct 22,2014
1 people found
this helpful
James has been very helpful and made this process very straight forward. I was not aware of this company before they made contact with us. I would recommend to others looking to rent a property....
read full review
Was this helpful? Yes

“I have just completed on my house sale last week ......”

Share on :
Oct 08,2014
Minithumbup
By: 'Kelly'
Oct 08,2014
1 people found
this helpful
I have just completed on my house sale last week via Your DezRez, they were friendly and helpful from the start. I have sold 4 houses in the past through other agents, my main issue was always having to ring them to find out what was ...
read full review
Comment on agent fees
I used the 1% offer as I wasn't convinced on the upfront option - although the 1% was less than I expected I wished I had gone for the upfront and saved nearly ‚£900
Was this helpful? Yes

“I used the Newcastle team to sell my flat on ......”

Share on :
Oct 02,2014
Minithumbup
By: 'Rebecca'
Oct 02,2014
1 people found
this helpful
I used the Newcastle team to sell my flat on the Gateshead Quays, they were friendly and gave me some great insights into the ins and outs of selling - this was my 1st property sale and they really put me at ease. They showed ...
read full review
Comment on agent fees
They gave me an upfront fee option or ‚£595 and a 1% no sale no fee alternative. I went with the 1st option as it was half the price and I was sure I wanted to sell.
Was this helpful? Yes

“I have dealt with Dez Rez twice now. They have ......”

Share on :
Sep 30,2014
Minithumbup
By: 'Sandra'
Sep 30,2014
1 people found
this helpful
I have dealt with Dez Rez twice now. They have excellent communication, very quick to reply to emails and text messages. Each time they have found us great tenants. Their fees are very competitive and I will certainly use them again in the future....
read full review
Comment on agent fees
Their fees are very competitive, excellent value for the service they provide. I also approve of the low admin fees charged to the tenant.
Was this helpful? Yes
By: Your DezRez
Oct 01, 2014
View all comments (1)
Thank you Sandra for your review. Look forward to dealing with you again in the future. ...

“I had been searching for a property to rent in ......”

Share on :
Sep 26,2014
Minithumbup
By: 'Kathryn Atack'
Sep 26,2014
1 people found
this helpful
I had been searching for a property to rent in South Shields for a few weeks as we had to relocate from Yorkshire at short notice....I had dealt with many different companies but was having no success in finding anything as it was difficult ...
read full review
Was this helpful? Yes
By: Your DezRez
Sep 26, 2014
View all comments (1)
Thank you for your comments Kathryn. Another great review for James. We will be sure to pass on your words to him. Thanks again. ...

“We were struggling to find an agent who would help ......”

Share on :
Sep 25,2014
Minithumbup
By: 'DezRez'
Sep 25,2014
0 people found
this helpful
We were struggling to find an agent who would help in our search for a rental property as our circumstances were unusual. Purely by chance a property came up on the Righmove website and we called. From the first call to securing the property took ...
read full review
Was this helpful? Yes
By: Your DezRez
Sep 25, 2014
View all comments (1)
Thanks for the review, glad you were happy with everything James did for you. If we can be of any help in the future please give us a shout ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We aim to reply to all complaints within 24 working hours and find a solution and remedy within 7.

Member of Property Ombudsman scheme
Last updated at 11:44 AM 16/04/2014 by Duncan Swan

Awards won by Your DezRez, Newcastle upon Tyne NE4 7YL


As Seen On

Find the Best Agent to
Sell or Rent Your Home