“We had an overall disappointing experience wi......”
2 Star Review
Jan 05,2023
By:
'Abbotts Lodge'
Jan 05,2023
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CT2
Sales (as a Buyer)
Postcode: CT2
0
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We had an overall disappointing experience with the Canterbury Branch. I would not recommend using this estate agent for selling your property- look for a company that is proactive and knowledgeable in handling a sale....
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“absolutely brilliant service....”
5 Star Review
Aug 03,2022
By:
'Justin bone'
Aug 03,2022
Services: Sales (as a Buyer)
Sold price: £325000
Would you recommend?: Yes
Postcode: CT2
Sales (as a Buyer)
Sold price: £325000
Postcode: CT2
0
people found
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absolutely brilliant service. I have just purchased my house through Your Move. They were always helpful, friendly and nothing was to much trouble Real pleasure to deal with this branch. Thanks so much!...
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“Unprofessional, scammers....”
1 Star Review
Jan 02,2021
By:
'Gio'
Jan 02,2021
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CT1
Lettings (Prospective customer)
Postcode: CT1
1
people found
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If it were possible to give less than one star, I would.
I cannot begin to describe how disorganised this company is.
Me and a few others started the renting process for a student property a few months ago and it was all well and ...
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“Canterbury your move, and especially Carl Ros......”
5 Star Review
Feb 28,2020
By:
'Sean'
Feb 28,2020
Services: Sales (as a Vendor)
Sold price: £260000
Would you recommend?: Yes
Postcode: CT2
Sales (as a Vendor)
Sold price: £260000
Postcode: CT2
0
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Canterbury your move, and especially Carl Rose supported me as lawyers attempted to drive me potty. Excellent general service and personal customer attention. Very appreciative....
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“Wanted to leave a minus review...”
1 Star Review
Feb 06,2020
By:
'T'
Feb 06,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT1
Lettings (as a Tenant)
Postcode: CT1
0
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I beg of you, do not go through the same amount of brief we had to - AVOID LIKE THE PLAGUE!
Like the review before, Your Move Canterbury also asked myself to review them so I’m more than happy to do so after the ...
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“I am only disappointed that I can't give them no stars....”
1 Star Review
Dec 20,2018
By:
'Yourmovesucks'
Dec 20,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT1
Lettings (as a Tenant)
Postcode: CT1
1
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Your Move Canterbury explicitly asked me to give a review of my experience renting through them, after we were suddenly asked to leave our home of four years by our landlords. So I am kindly obliging them.
Your Move Canterbury were the single most ineffectual ...
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Comment on agent fees
Extortionate and not explained fully
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“Professional and responsive...”
5 Star Review
Mar 29,2018
By:
'Robert'
Mar 29,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CT2
Lettings (as a Landlord)
Postcode: CT2
0
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I purchased via Yourmove and now they rent the property. Their service is professional, responsive and hassle free. Let for the last 5 years, Lucy and her rental team provide a great service offering excellent marketing, accompanied viewings and advice and support for me as a ...
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Comment on agent fees
Good
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“Absolutely brilliant service. We have just purchased our current house ......”
5 Star Review
Feb 13,2018
By:
'Laura134'
Feb 13,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CT4
Sales (as a Buyer)
Postcode: CT4
0
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Absolutely brilliant service. We have just purchased our current house through Your Move. They were always helpful, good at negotiating the deal, allowed us a second viewing and were generally always very kind. Matt in particular was always very keen to assist. Real pleasure to ...
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Comment on agent fees
N/A - we were buying
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“I found Joe and Lucy to be professional and helpful ......”
4 Star Review
Feb 10,2018
By:
'R'
Feb 10,2018
Services: Lettings (as a Tenant)
Rent PCM: £890
Would you recommend?: Yes
Postcode: CT1
Lettings (as a Tenant)
Rent PCM: £890
Postcode: CT1
0
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I found Joe and Lucy to be professional and helpful as they sorted out my flat quickly and efficiently. They communicated with me and I was always aware of what was expected....
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“I am APALLED with the way Your Move have treated ......”
1 Star Review
Sep 22,2017
By:
'Student'
Sep 22,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT1
Lettings (as a Tenant)
Postcode: CT1
7
people found
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I am APALLED with the way Your Move have treated myself and my housemates. If I could have rated the service 0 stars I would have. Whilst most tenancy agreements with the company expect rent to be due on the 1st of every third month, we ...
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Comment on agent fees
Bad
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“Really dreadful experience at end of tenancy period.1. Agents coming ......”
1 Star Review
Aug 10,2017
By:
'CT2'
Aug 10,2017
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: CT27
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: CT27
4
people found
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Really dreadful experience at end of tenancy period.1. Agents coming and going leaving lights on (4 days and I picked up the bill) when showing tenants round. 2.Not checking check in inventory to compare quality of property on check out.3. Failure to ensure return of deposit ...
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Comment on agent fees
Pricey for poor service
4
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“DON'T USE THIS ESTATE AGENTS! They are unhelpful, not sufficient ......”
1 Star Review
Jul 23,2017
By:
'Dee'
Jul 23,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT2
Lettings (as a Tenant)
Postcode: CT2
2
people found
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DON'T USE THIS ESTATE AGENTS! They are unhelpful, not sufficient and extremely rude. We are a group of four students who decided to rent a property through them. On our first meeting to sign the forms they did not ask us to bring a proof ...
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Comment on agent fees
Over priced and not worth the money. They charge £250 admin fee to students for doing less than the bare minimum.
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“This agency are like pirates, I would not g with ......”
1 Star Review
May 25,2017
By:
'Bob'
May 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £260
Would you recommend?: No
Postcode: CT1
Lettings (as a Tenant)
Rent PCM: £260
Postcode: CT1
2
people found
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This agency are like pirates, I would not g with these. I was a student letting from this company and they simply find any way in which to charge you, about to leave my house, and they're expecting us to replace mattress protectors! Something in ...
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Comment on agent fees
Bad
2
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“Absolutely awful. We are a group of students who are ......”
1 Star Review
Apr 26,2017
By:
'Student'
Apr 26,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT2
Lettings (as a Tenant)
Postcode: CT2
1
people found
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Absolutely awful. We are a group of students who are unfortunately renting with your move and after signing the papers and paying a £250 admin fee ( costs less than a quarter of this to actually carry out the admin) they changed the price of the rent ...
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1
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“I was a landlord letting out my static home which ......”
1 Star Review
Jun 21,2016
By:
'LANDLORD'
Jun 21,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CT3
Lettings (as a Landlord)
Postcode: CT3
2
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I was a landlord letting out my static home which is seperate from my main house. The tennant agreed to pay upfront for the full term. i was told by the Canterbury branch I would not need to pay 10% fee.
They then rushed me to ...
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What agent could do to change your mind?
BAD
Attached Filesnbsp;
Comment on agent fees
BAD
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“Went in to organised a letting valuation on my property. ......”
1 Star Review
Apr 12,2016
By:
'Had'
Apr 12,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CT3
Lettings (as a Landlord)
Postcode: CT3
2
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Went in to organised a letting valuation on my property. Spent 20 minutes running through everything with the Lettings Manager. 1 week later, I had heard nothing. Phoned and told that they'd phoned the current tenant once and left a message but had not bothered since. 2 weeks ...
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“Absolutely useless agency. AVOID! Went there few times asking them ......”
1 Star Review
Jan 17,2015
By:
'Agneta'
Jan 17,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT2
Lettings (as a Tenant)
Postcode: CT2
0
people found
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Absolutely useless agency. AVOID! Went there few times asking them to contact city council to confirm that my tenancy agreement was not for a year (as I had to pay taxes), was only for 6 months, they ignored me both times, finally when I managed to ...
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What agent could do to change your mind?
as i understand fees should be paid when agents doing what they are suppose to do. this was not the case. i was ripped off.
Attached Filesnbsp;
Comment on agent fees
as i understand fees should be paid when agents doing what they are suppose to do. this was not the case. i was ripped off.
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“The Canterbury office of Your Move are completely useless do ......”
1 Star Review
Aug 15,2014
By:
'Naomi'
Aug 15,2014
Services: Sales (Prospective customer)
Sold price: £250000
Would you recommend?: No
Postcode: CT5
Sales (Prospective customer)
Sold price: £250000
Postcode: CT5
5
people found
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The Canterbury office of Your Move are completely useless do not use them. My purchase with them fell through days before exchange. Your move did not bother to tell me, I found out from the vendor instead. When contacted and asked when they thought they ...
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