“I am only disappointed that I can't give them no stars....”
1 Star Review
Dec 20,2018
By:
'Yourmovesucks'
Dec 20,2018
Branch: Canterbury, 3 St Margarets Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT1
Branch: Canterbury, 3 St Margarets Street
Lettings (as a Tenant)
Postcode: CT1
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people found
this helpful
Your Move Canterbury explicitly asked me to give a review of my experience renting through them, after we were suddenly asked to leave our home of four years by our landlords. So I am kindly obliging them.
Your Move Canterbury were the single most ineffectual group of people I think I have ever encountered. They don't communicate properly with each other, let alone their tenants, they sit in one room and can't even transfer a call from one person to another. They hire cowboys to do property maintenance costing landlords thousands of pounds more than they need to pay and causing unnecessary stress to tenants, and even then they don't even do a proper job. We had their repair cowboys crack our tiles, ruin our door frames and all with the utmost fuss. And that's if they even bother to organise repairs. We reported that the flat roof needed repairing two years into our tenancy and when we left two years later it still wasn't fixed and water had begun to come in through the roof into our kitchen cupboards. Fortunately we were already packing up to leave by then.
We had always had a good relationship with our landlords, especially ever since Your Move incompetently copied us both in on the same email so we could then contact each other directly. However when the administration of our leaving the property began everything broke down Your Move did absolutely nothing to mediate effectively (and possibly even made things worse) between us and our landlords and we ended up going through arbitration to resolve a dispute about our deposit (which went in our favour).
Your Move never even offered to help us find a new property, which I find utterly astounding because surely they'd want to charge us all those inordinate and incomprehensible fees again? They even threatened to charge us rent when we were unable to move out on the agreed date because of torrential snow. When I called to say the van couldn't get to us they genuinely asked me why we couldn't leave the property. âJust look outside!â I fumed.
They are incompetent and inconsiderate human beings but the one thing I can say that they're really very good at is ripping off landlords and tenants to line their own pockets.
Do not rent through these people, even if the property is perfect. It's not worth it. You must see there's something fishy going on when there's only five star or one star reviews hereâ¦
Comment on agent fees
Extortionate and not explained fully
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