“I am APALLED with the way Your Move have treated ......”
1 Star Review
Sep 22,2017
By:
'Student'
Sep 22,2017
Branch: Canterbury, 3 St Margarets Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT1
Branch: Canterbury, 3 St Margarets Street
Lettings (as a Tenant)
Postcode: CT1
7
people found
this helpful
I am APALLED with the way Your Move have treated myself and my housemates. If I could have rated the service 0 stars I would have. Whilst most tenancy agreements with the company expect rent to be due on the 1st of every third month, we were given our keys late (their choice) so our payment date was the 21st. Without fail, on around the 3rd of every third month we would all be sent an aggressive email accusing us of missing our payment date - you'd think by the end of the 2 years they could have grasped that our payment date was later WHICH WAS THEIR DECISION NOT OURS. When moving back into the house after summer in our second year we realised our boiler didn't work and that we had no heating. We reported this frequently and received no response, meaning that for 3 months we were FREEZING. We finally had a new boiler installed whilst we had all returned home for Christmas - we were charged for the locks being changed as they'd lost the master key to our house and the plumber couldn't get in, we're now also having a deduction from our deposit for a hole the plumber left in our wall. Now, 3 months after moving out of the house, we have still not received our deposit back. Their excuses for this have ranged from leaving behind our furntiture (this is all furniture which was in the house when we first moved in, left from previous tenants), to a drawing pin being left on my housemate's bedroom floor - laughable! I have also been informed that I cannot receive my deposit until I clear outstanding arrears - the amount I 'owe' has changed in every email they've sent me, all of which are fictitious as I have paid my rent on time and in full at every point which it has been due. Their phone manner and emails are aggressive and the vile way in which they talk to students is unacceptable. We have treated poorly because we're students, but we are educated young adults who deserve as much respect as any other tenant. When calling up to clear up their mistakes, the employees would simply blame one another, and have literally told us 'Sarah is awful at her job and is probably going to be fired', or tell you to call accounts, who then ask you to call the original number again. I cannot stress enough that you SHOULD NOT USE THEIR SERVICE.
Comment on agent fees
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7
people found
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