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    Natalie Liverpool
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    Joanna Hudson
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Venmore Management

8 - 10 Stanley Street Liverpool
Merseyside
L1 6AF

01512 361 166

May 24,2016
Minithumbdown
By:
May 24,2016
3 people found
this helpful
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending £80 to take the property off the market and finally signing the tenancy agreement, however the property still isn't ours after 7 months of stress, as Venmore can't even organise a time to take our deposits! Takes between a week and 2 months to reply to an email, would have done a bett...
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What agent could do to change your mind?
BAD
Comment on agent fees
BAD
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Oct 29,2015
Minithumbdown
By:
Oct 29,2015
3 people found
this helpful
To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks but never follow them up - Unable to communicate with landlord to rectify outstanding flat issues - Unable to communicate with landlord to progress with checking out (Deposit Resolution etc) - Hung up on several times while reporting a prob...
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Nov 25,2014
Minithumbdown
By:
Nov 25,2014
3 people found
this helpful
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and confirmed the cancellation and promised a call back to reschedule (which never happened). This morning i called back and the lovely Joanna Hudson (Branch manager!?) picked up. I firstly appologised regar...
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Sep 10,2014
Minithumbdown
By:
Sep 10,2014
1 people found
this helpful
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available, awful!...
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Sep 10,2014
Minithumbdown
By:
Sep 10,2014
3 people found
this helpful
The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management. Waited one year to get a single maintenance job complete, impossible to get any sort of help from the agency, who continually broke their side of the tenancy agreement. Despicable company. Do not work with Venmores....
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What agent could do to change your mind?
Nothing.
Was this helpful? Yes
Sep 08,2014
Minithumbdown
By:
Sep 08,2014
5 people found
this helpful
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible throughout the process of our dealings with them. They never answer the phone; instead saying that the person we need to talk to isn't available. They take messages but do not pass them on and generally ...
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What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
Was this helpful? Yes
Sep 01,2014
Minithumbdown
By:
Sep 01,2014
4 people found
this helpful
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have taken hours and hours out of our time chasing up Venmores. Their property managers do not reply to emails, phone calls, callback requests, it is impossible to get in touch with them. When you do finally speak to someone, they have no ...
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Dec 18,2013
Minithumbdown
By:
Dec 18,2013
3 people found
this helpful
Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the accusations suddenly stopped and they were nice as pie. Although we were promised a formal letter confirming that we paid our rent, it was never honoured. Two months after moving out of the property, Venmor...
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Was this helpful? Yes
By: rh
Feb 28, 2014
View all comments (1)
I agree I moved out 3 weeks ago and can not get the deposit back which I need I am very annoyed and they never ring or email bk....
Oct 18,2013
Minithumbup
By:
Oct 18,2013
2 people found
this helpful
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems don\'t pick up phones putting you on side until you start swearing. I decide to move out and I know from others they will be big problem with take back deposit I'm just scared now. Never take any flat from Venmore in Liverpool city centre. Problems with wate...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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Natalie Liverpool - upload your photo Natalie Liverpool
1 reviews

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Joanna Hudson - upload your photo Joanna Hudson
1 reviews

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