Venmore Management

25 reviews 1.9 /5 rating
  • 43% valuation accuracy
  • 28% recommend
  • 43% fee satisfaction
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    Natalie Liverpool
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    Joanna Hudson
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    sarah brown
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    Jennifer Peake
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    Jennifer Hulme
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    Rob
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    Darren Kay
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    Loraine Craig
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Mar 10,2017
Minithumbup
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Loraine Craig
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Mar 10,2017
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I would like to highly recommend Venmore Management for services above and beyond the call of duty. Mrs Loraine Craig has been particularly helpful when I needed it the most. Venmore Management has been my rental agent for my home in Liverpool since 1997. I have been very happy with the communications and help I have received from them. Even though I have been in Canada since 1997, this was never a problem for them. Mrs Loraine Craig was very helpful and considerate when I was selling my ho...
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Comment on agent fees
The fees are quite reasonable
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Jan 25,2017
Minithumbup
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Jan 25,2017
0 people found
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I think my relationship was difficult for Venmores as I was brother to their client (deceased). He was owner of a property who had contracted Venmores for their property management. Initial contact was with Lynsey Blackburn who seemed to work well. A security deposit held had to be returned to tenant. Property was sold when vacant but state of property was dreadful requiring much clearance and cleaning. As a deposit had been returned to tenant prior to leaving, I considered costs should have b...
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Comment on agent fees
Fair
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By: Eve Sussex
Jan 26, 2017
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Good Morning, Thank you for your feedback. You make some really constructive points, that I will certainly be looking into. We always appreciate feedback, especially if it means we can learn and move forward as a company. If you wish to discuss any of these points further please do email me on e.sussex@venmores.co.uk Kind Regards Eve Sussex ...
Jan 18,2017
Minithumbup
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Rob
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Jan 18,2017
0 people found
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Reported to Venmore Maintenance team that my extractor fan fuse had blown, my washing machine door was locked and would not open and the seal on my shower had gone. I reported all the issues on the same day and Rob kept me in the loop all the way. Within 2 days all issues had been addressed bar the new locking mechanism for the washing machine which the contractor was just waiting on the part to be delivered....
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Comment on agent fees
Similar to other agents.
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By: Eve Sussex
Jan 18, 2017
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Hi, Thank you for leaving us such a great review! We hope you don't have any other issues throughout your tenancy! Kind Regards Eve ...
Jan 17,2017
Minithumbup
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Darren Kay
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Jan 17,2017
0 people found
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I've rented from Venmore for four months at One Park West. Huge thanks to Darren on Saturday night, I rang the emergency line at 8pm as I had lost my keys, ten minutes later Darren rang me back and said he would drive to the office and get the spare keys, by 920pm I was back in the apartment. Great service, I thought the original fees were fair and certainly cheaper than a number of agents who I won't name. Did have a problem with the heating after I had been in two months but rectified withi...
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Comment on agent fees
Fair and certainly cheaper than some of the other city agents.
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By: Eve Sussex
Jan 18, 2017
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Thank you for leaving your review! We really appreciate your feedback and we hope you enjoy the rest of your tenancy with us. ...
Jan 05,2017
Minithumbdown
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Jan 05,2017
0 people found
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I can only agree with the other reviews on this site and do not recommend using Venmore. The office is very poorly run with phone calls and emails not answered. Any repairs that are reported are ignored and you will have to fight to get your deposit back when you vacate the property....
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Comment on agent fees
There is a administrative fee that is charged when renewing tenancy. This would be reasonable if the admin from this agent was any good. I was not sent any documentation regarding my tenancy as they didn't bother to send it out until a month later after I had to enquire where it was.
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By: Eve Sussex
Jan 09, 2017
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Good Morning, I am sorry to hear you didn't have a great experience with us. In answer to your points raised regarding reporting repairs, we do have a dedicated repairs team, and online reporting repairs system, so we can get the correct person out to fix any maintenance issues asap for our tenants. We have also restructured our property management team recently to improve our quality of service, which has improved the way the way we manage tenancy renewals. If you wish to discuss any of ...
Dec 23,2016
Minithumbdown
By:
Dec 23,2016
0 people found
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If I could, my rate would be 0. We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not working and I could continue complaining about how awful they work and of course all the deposit for them and was the same with the previous tenant. Scammers....
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Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
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By: Eve Sussex
Jan 03, 2017
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Good afternoon, I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400 Kind regards Eve Sussex Venmores customer Care representative ...
Nov 18,2016
Minithumbdown
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Rob
By:
Nov 18,2016
1 people found
this helpful
Absolute disgrace of an agency. Moved in in June with a broken shower, the issue still hasn't been resolved after countless phone calls. No one seems bothered in that office and phone calls are rarely answered. Paying through the roof for rent and I don't even have a working shower, it's a joke! Staff are rude and unhelpful!...
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Comment on agent fees
750 a month not including bills
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Sep 06,2016
Minithumbdown
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Sep 06,2016
1 people found
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If i could rate 0* i would! From the start service has been absolutely horrendous. Nearly being left on the street the day before moving due to staff neglegence. One moving in repairs to be done were reported yet over 2 months later im still waiting, having actually injured myself due to repair work not being done they still continue to ignore all phone calls, emails and even letters. I will be taking this further....
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Comment on agent fees
Bad.
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Sep 04,2016
Minithumbdown
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Jennifer Hulme
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Sep 04,2016
1 people found
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Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything for their money. They never reply to emails, they never return phone calls, they completely failed to provide the legal advice requested by both tennant and landlord over compensation of building work done during occupancy. It would not be true to say they are useless as they are worse than useless; they actually compounded problems and acted as a blockage between us and t...
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Comment on agent fees
They would be reasonable if they actually did their job.
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Aug 03,2016
Minithumbdown
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sarah brown
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Aug 03,2016
2 people found
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As with most letting agents these days, it is all about profit & they simply do not employ enough staff, or the right staff, & I speak from experience, having worked for a letting agent myself. Venmore does not have much of a clue about the checking out process or the legalities surrounding it. They do not give the tenant the opportunity to attend the checkout inspection & refuse to provide them with a copy of the checkout report or any evidence at all to support any proposed deducti...
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What agent could do to change your mind?
Amongst the most expensive in the industry.
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Comment on agent fees
Amongst the most expensive in the industry.
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By: Sarah Brown
Aug 03, 2016
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We are concerned to hear about your feedback, please contact us so we have an opportunity to resolve the problem for you ...
Jun 15,2016
Minithumbdown
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Jun 15,2016
4 people found
this helpful
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc. I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM. Dates mixed up, overcharged, sent letters titled 'male inspectors only to attend' as my name, informed of every date incorrectly, repairs werent undertaken, Darren Kay and his team need to seriously look at themselves, total bunch of useless £...
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Comment on agent fees
The let alliance checks was progressed via information let alliance contacted me for but was passed to Venmores. THEY JUST DONT CARE, WHY SHOULD I HAVE THE BURDEN OF RESPONDING TO LET ALLIANCE FOR WHCIH I HAVE PAID 125 FOR VENMORES AND LET ALLIANCE TO PROGRESS
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By: Dewi Roberts
Jun 21, 2016
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Hi Darren You will recollect that I dated the person you stated was shaken, you will also recollect that you were notified by a friend that he sent the email, you will also recollect that Gail attended my new property as a venmore agent to show me the property (you will need to sort this, given you say you take tehir safety as number1), you will be enlightened to hear that she was not accompanied, you will be informed that you sent me a letter via post addressed male inspectors only, you will ...
May 24,2016
Minithumbdown
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May 24,2016
3 people found
this helpful
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending £80 to take the property off the market and finally signing the tenancy agreement, however the property still isn't ours after 7 months of stress, as Venmore can't even organise a time to take our deposits! Takes between a week and 2 months to reply to an email, would have done a bett...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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Dec 14,2015
Minithumbdown
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Jennifer Peake
By:
Dec 14,2015
4 people found
this helpful
Don't even bother renting from them. Absolute disgrace. If i could rate lower than 1 star I would. Basically me and my boyfriend book a viewing in with a woman called Jennifer Peake and so we show up just on time and this other bloke appears. She then says are you both here for the viewing and he says yes. We both go in together to my displeasure as its completely unfair having to view with another person in the first place! It's why we book private viewings instead of turning up whenever we pl...
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Nov 28,2015
Minithumbdown
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sarah brown
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Nov 28,2015
5 people found
this helpful
My granddaughter rented from venmores. Would not recommend them. Beware when you leave property you will fight to get your deposit back from them and any credit on your rent account. they are very slow at attending to repairs. Their customer service is awful especially if you have a dispute with them and they will not communicate with you or reply to letters. Would not recommend this firm or its staff to anyone.They had my granddaughter on the verge of a nervous breakdown with their treatment of...
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Oct 29,2015
Minithumbdown
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Oct 29,2015
3 people found
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To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks but never follow them up - Unable to communicate with landlord to rectify outstanding flat issues - Unable to communicate with landlord to progress with checking out (Deposit Resolution etc) - Hung up on several times while reporting a prob...
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Apr 23,2015
Minithumbup
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Apr 23,2015
0 people found
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I have rented properties through Venmore for 3 years now. I have always found their service to be excellent. telephones are answered within a few rings, I am kept updated about repairs too. my property is regularly checked. I have moved twice with Venmore due to work and each time I have been kept up to date by the lettings and property management team...
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Apr 23,2015
Minithumbup
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Apr 23,2015
2 people found
this helpful
I am a landlord who rents my properties through Venmore, I have used their service for the last 8 years. the service provided by the lettings and property management team is second to none. The property is rented out promptly and efficiently, any maintenance issues are dealt with on my behalf and the rent is always paid to me on time and in full. I am regularly kept up to date with communications throughout my tenancies and void periods....
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Apr 10,2015
Minithumbdown
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sarah brown
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Apr 10,2015
5 people found
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I would not recommend these at all because they do not act with integrity. I do not believe they are professional in the slightest and would not understand or appreciate respect! Go elsewhere seriously!...
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By: Venmore
Apr 23, 2015
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Please contact us on 0151 2361166 to discuss the nature of your problem. ...
Nov 25,2014
Minithumbdown
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Joanna Hudson
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Nov 25,2014
3 people found
this helpful
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and confirmed the cancellation and promised a call back to reschedule (which never happened). This morning i called back and the lovely Joanna Hudson (Branch manager!?) picked up. I firstly appologised regar...
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Sep 10,2014
Minithumbdown
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Sep 10,2014
1 people found
this helpful
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available, awful!...
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Sep 10,2014
Minithumbdown
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Sep 10,2014
3 people found
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The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management. Waited one year to get a single maintenance job complete, impossible to get any sort of help from the agency, who continually broke their side of the tenancy agreement. Despicable company. Do not work with Venmores....
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What agent could do to change your mind?
Nothing.
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Sep 08,2014
Minithumbdown
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Natalie Liverpool
By:
Sep 08,2014
5 people found
this helpful
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible throughout the process of our dealings with them. They never answer the phone; instead saying that the person we need to talk to isn't available. They take messages but do not pass them on and generally ...
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What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
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Sep 01,2014
Minithumbdown
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Sep 01,2014
4 people found
this helpful
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have taken hours and hours out of our time chasing up Venmores. Their property managers do not reply to emails, phone calls, callback requests, it is impossible to get in touch with them. When you do finally speak to someone, they have no ...
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Dec 18,2013
Minithumbdown
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Dec 18,2013
3 people found
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Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the accusations suddenly stopped and they were nice as pie. Although we were promised a formal letter confirming that we paid our rent, it was never honoured. Two months after moving out of the property, Venmor...
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By: rh
Feb 28, 2014
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I agree I moved out 3 weeks ago and can not get the deposit back which I need I am very annoyed and they never ring or email bk ...
Oct 18,2013
Minithumbup
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Oct 18,2013
2 people found
this helpful
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems don\'t pick up phones putting you on side until you start swearing. I decide to move out and I know from others they will be big problem with take back deposit I'm just scared now. Never take any flat from Venmore in Liverpool city centre. Problems with wate...
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