Venmore Management

1.83/5 rating 35 reviews
  • 45% valuation accuracy
  • 23% recommend
  • 45% fee satisfaction
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Venmore Management

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Mar 14,2018
Minithumbdown
By: 'Lorraine'
Mar 14,2018
0 people found
this helpful
The service from Jamie was above and beyond in helping me find a property to purchase! I had fully intended to rent out my property with Venmores based on the excellent service but the agent I purchased from found me a tenant very quickly so ...
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Jan 23,2018
Minithumbup
By: 'APW'
Jan 23,2018
0 people found
this helpful
Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis. I am delighted with the service....
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Comment on agent fees
Very Fair
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Nov 10,2017
Minithumbdown
By: 'Angry Man'
Nov 10,2017
6 people found
this helpful
Flat filthy when I moved in. Took a week to clean it. Chest of drawers broken. Requested replacement - they supplied one half the size. Been in the flat one month and have sent more than 90 emails to try to get a variety of other ...
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Oct 31,2017
Minithumbdown
By: 'DR Osman'
Oct 31,2017
2 people found
this helpful
Hi I could see the bad reviews already was going to say If I could read them before I contracted through them, No email reply until keep sending and sending, ignoring issues for 2 month and more...really dreadful, its may first experience that is the ...
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Oct 19,2017
Minithumbdown
By: 'Crosby'
Oct 19,2017
2 people found
this helpful
We were really disappointed with Venmores. Arranged flat viewing, agent knew that I was travelling approx. 20 miles. They sent me an SMS around 40 minutes before the viewing and told me that it would not go ahead if I did not reply immediately. As I was ...
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Comment on agent fees
Expensive - competitors are cheaper.
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Sep 03,2017
Minithumbdown
By: 'F&J'
Sep 03,2017
4 people found
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with, but these lot of thieving, evil, lying trolls were the ones that robbed us of over half of our ...
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Aug 17,2017
Minithumbdown
By: 'A very disappointed customer'
Aug 17,2017
2 people found
this helpful
I wouldn't even give it one star. They are unprofessional, rude and lazy as letting agents. They take weeks to reply, constantly ignore emails and don't seem to know how to do their job properly. It took 8 months to sign a tenancy agreement, 5 months to ...
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Aug 16,2017
Minithumbdown
By: 'ScrewVenmore'
Aug 16,2017
1 people found
this helpful
Whatever you do, not not rent from Venmore. Like us, you will live as good clean tenants and, like us, Venmore will not do anything for you and then try to screw you for yet more money when you leave with inaccurate and pathetic claims ...
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Comment on agent fees
Agent's fees are plucked out of the air on a whim.
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Aug 13,2017
Minithumbdown
By: 'T.K.'
Aug 13,2017
3 people found
this helpful
Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional. They have changed terms and conditions prior to the signing date so we couldn't say no. ...
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Comment on agent fees
Fees are through the roof. They charged us almost for anything.
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Jun 28,2017
Minithumbdown
By: 'FedUpWithVenmore'
Jun 28,2017
4 people found
this helpful
Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT If you are thinking of renting from Venmore do not. They do not care about their tenants. Once they get ...
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Comment on agent fees
bad
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Mar 10,2017
Minithumbup
By: 'Penelope T'
Mar 10,2017
1 people found
this helpful
I would like to highly recommend Venmore Management for services above and beyond the call of duty. Mrs Loraine Craig has been particularly helpful when I needed it the most. Venmore Management has been my rental agent for my home in Liverpool since 1997. I have ...
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Comment on agent fees
The fees are quite reasonable
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Jan 25,2017
Minithumbup
By: 'JGN 24Jan17'
Jan 25,2017
0 people found
this helpful
I think my relationship was difficult for Venmores as I was brother to their client (deceased). He was owner of a property who had contracted Venmores for their property management. Initial contact was with Lynsey Blackburn who seemed to work well. A security deposit held ...
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Comment on agent fees
Fair
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By: Eve Sussex
Jan 26, 2017
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Good Morning, Thank you for your feedback. You make some really constructive points, that I will certainly be looking into. We always appreciate feedback, especially if it means we can learn and move forward as a company. If you wish to discuss any of these points further please do email me on e.sussex@venmores.co.uk Kind Regards Eve Sussex ...
Jan 18,2017
Minithumbup
By: 'KM93'
Jan 18,2017
0 people found
this helpful
Reported to Venmore Maintenance team that my extractor fan fuse had blown, my washing machine door was locked and would not open and the seal on my shower had gone. I reported all the issues on the same day and Rob kept me in the ...
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Comment on agent fees
Similar to other agents.
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By: Eve Sussex
Jan 18, 2017
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Hi, Thank you for leaving us such a great review! We hope you don't have any other issues throughout your tenancy! Kind Regards Eve ...
Jan 17,2017
Minithumbup
By: 'Victoria Storey'
Jan 17,2017
0 people found
this helpful
I've rented from Venmore for four months at One Park West. Huge thanks to Darren on Saturday night, I rang the emergency line at 8pm as I had lost my keys, ten minutes later Darren rang me back and said he would drive to the ...
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Comment on agent fees
Fair and certainly cheaper than some of the other city agents.
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By: Eve Sussex
Jan 18, 2017
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Thank you for leaving your review! We really appreciate your feedback and we hope you enjoy the rest of your tenancy with us. ...
Jan 05,2017
Minithumbdown
By: 'Mark'
Jan 05,2017
3 people found
this helpful
I can only agree with the other reviews on this site and do not recommend using Venmore. The office is very poorly run with phone calls and emails not answered. Any repairs that are reported are ignored and you will have to fight to get ...
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Comment on agent fees
There is a administrative fee that is charged when renewing tenancy. This would be reasonable if the admin from this agent was any good. I was not sent any documentation regarding my tenancy as they didn't bother to send it out until a month later after I had to enquire where it was.
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By: Eve Sussex
Jan 09, 2017
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Good Morning, I am sorry to hear you didn't have a great experience with us. In answer to your points raised regarding reporting repairs, we do have a dedicated repairs team, and online reporting repairs system, so we can get the correct person out to fix any maintenance issues asap for our tenants. We have also restructured our property management team recently to improve our quality of service, which has improved the way the way we manage tenancy renewals. If you wish to discuss any of ...
Dec 23,2016
Minithumbdown
By: 'Lafa'
Dec 23,2016
0 people found
this helpful
If I could, my rate would be 0. We moved into the flat, everything dirty, the fridge full of mould , the bathtub stuck (4 months to fix it and is still blocked), 10 days without shower because it was broken and nobody came, some of the bulbs not ...
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Comment on agent fees
The Fees are so expensive, you have to oay every single month to have a flat where nothing is working. They told us we could move on a date, we trust them and we had a lot of inconveniences from them to move on the date we spoke at the beginning before sign the tenancy agreement.
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By: Eve Sussex
Jan 03, 2017
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Good afternoon, I'm really sorry to hear you had a bad experience with us. We always endeavour to get any problems resolved Asap and have implemented out new online repairs reporting system where you can report any repairs to our dedicated repair team. I do apologise your shower was not fixed sooner, if you wish for me to look into this matter further please call me on 0151 236 4400 Kind regards Eve Sussex Venmores customer Care representative ...
Nov 18,2016
Minithumbdown
By: 'cs7'
Nov 18,2016
2 people found
this helpful
Absolute disgrace of an agency. Moved in in June with a broken shower, the issue still hasn't been resolved after countless phone calls. No one seems bothered in that office and phone calls are rarely answered. Paying through the roof for rent and I don't ...
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Comment on agent fees
750 a month not including bills
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Sep 06,2016
Minithumbdown
By: 'Kfran94'
Sep 06,2016
1 people found
this helpful
If i could rate 0* i would! From the start service has been absolutely horrendous. Nearly being left on the street the day before moving due to staff neglegence. One moving in repairs to be done were reported yet over 2 months later im still waiting, having ...
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Comment on agent fees
Bad.
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Sep 04,2016
Minithumbdown
By: 'lukeliverpool'
Sep 04,2016
2 people found
this helpful
Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything for their money. They never reply to emails, they never return phone calls, they completely failed to provide the legal advice requested by both ...
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Comment on agent fees
They would be reasonable if they actually did their job.
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Aug 03,2016
Minithumbdown
By: 'Astounded Tenant'
Aug 03,2016
3 people found
this helpful
As with most letting agents these days, it is all about profit & they simply do not employ enough staff, or the right staff, & I speak from experience, having worked for a letting agent myself. Venmore does not have much of a clue about ...
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What agent could do to change your mind?
Amongst the most expensive in the industry.
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Comment on agent fees
Amongst the most expensive in the industry.
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By: Sarah Brown
Aug 03, 2016
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We are concerned to hear about your feedback, please contact us so we have an opportunity to resolve the problem for you ...
Jun 15,2016
Minithumbdown
By: 'DONT USE VENMORE'
Jun 15,2016
4 people found
this helpful
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc. I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM. Dates mixed up, overcharged, ...
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Comment on agent fees
The let alliance checks was progressed via information let alliance contacted me for but was passed to Venmores. THEY JUST DONT CARE, WHY SHOULD I HAVE THE BURDEN OF RESPONDING TO LET ALLIANCE FOR WHCIH I HAVE PAID 125 FOR VENMORES AND LET ALLIANCE TO PROGRESS
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By: Dewi Roberts
Jun 21, 2016
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Hi Darren You will recollect that I dated the person you stated was shaken, you will also recollect that you were notified by a friend that he sent the email, you will also recollect that Gail attended my new property as a venmore agent to show me the property (you will need to sort this, given you say you take tehir safety as number1), you will be enlightened to hear that she was not accompanied, you will be informed that you sent me a letter via post addressed male inspectors only, you will ...
May 24,2016
Minithumbdown
By: 'MeganPrince'
May 24,2016
4 people found
this helpful
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending £80 to take the property off ...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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Dec 14,2015
Minithumbdown
By: 'Erin'
Dec 14,2015
5 people found
this helpful
Don't even bother renting from them. Absolute disgrace. If i could rate lower than 1 star I would. Basically me and my boyfriend book a viewing in with a woman called Jennifer Peake and so we show up just on time and this other bloke appears. ...
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Nov 28,2015
Minithumbdown
By: 'lesley Edwards'
Nov 28,2015
5 people found
this helpful
My granddaughter rented from venmores. Would not recommend them. Beware when you leave property you will fight to get your deposit back from them and any credit on your rent account. they are very slow at attending to repairs. Their customer service is awful especially ...
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Oct 29,2015
Minithumbdown
By: 'ceebs123'
Oct 29,2015
4 people found
this helpful
To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks ...
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Apr 23,2015
Minithumbup
By: 'Abernethy1'
Apr 23,2015
0 people found
this helpful
I have rented properties through Venmore for 3 years now. I have always found their service to be excellent. telephones are answered within a few rings, I am kept updated about repairs too. my property is regularly checked. I have moved twice with Venmore due to ...
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Apr 23,2015
Minithumbup
By: 'Mike McDermott'
Apr 23,2015
2 people found
this helpful
I am a landlord who rents my properties through Venmore, I have used their service for the last 8 years. the service provided by the lettings and property management team is second to none. The property is rented out promptly and efficiently, any maintenance issues are ...
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Apr 10,2015
Minithumbdown
By: 'Had enough'
Apr 10,2015
5 people found
this helpful
I would not recommend these at all because they do not act with integrity. I do not believe they are professional in the slightest and would not understand or appreciate respect! Go elsewhere seriously!...
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By: Venmore
Apr 23, 2015
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Please contact us on 0151 2361166 to discuss the nature of your problem. ...
Nov 25,2014
Minithumbdown
By: 'Z'
Nov 25,2014
4 people found
this helpful
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. ...
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Sep 10,2014
Minithumbdown
By: 'tony'
Sep 10,2014
1 people found
this helpful
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available, awful!...
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