The UK's Largest Customer Review Website for the Property Industry
Allerton, Liverpool L1
1.6/5, 14 Reviews
21% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
30% letting fee satisfaction
No Description Found
Latest Reviews
FedUpWithVenmore
DONT USE VENMORE
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 100% | 30% | £395 | £750 |
Address
Venmore Management
8 - 10 Stanley Street, Liverpool, Merseyside
L1 6AF
01512 361 166
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Venmore Management Branches (View All 2)
Rosie and the team in ...
Share On : 
5 Star Review
By : 'Dave'
Services : Letting( As a Owner )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : L4
5 Oct 2023
People found this helpful0
Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few months. In comparison to my last agents, I have had plenty of contact and updates and everything has been done by the book. Its a big agency now but even as a small fish I still feel like... Read Full Review
Comments (0)
Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few months.
Was this helpful?:
Dave said about Venmore Management
Services : Letting( As a Owner )Date: 5th Oct 2023
Rosie and the team in Lettings and Caitlin and the team in Sales have been excellent over the past few months.
In comparison to my last agents, I have had plenty of contact and updates and everything has been done by the book.
Its a big agency now but even as a small fish I still feel like I've been plenty of assistance and help.
The UK's Largest Customer Review Website for the Property Industry
Joanna Hudson and Danny ...
Share On :
5 Star Review
By : 'APW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L6
23 Jan 2018
People found this helpful0
Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis. I am delighted with the... Read Full Review
Comments on Agent Fees
Very Fair
Comments (0)Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis.
Was this helpful?:
APW said about Venmore Management
Services : Sales( As a Vendor )Date: 23rd Jan 2018
Joanna Hudson and Danny Mirrlees of Venmores Sales, Allerton Road office, did a marvellous job of selling the property. They are very friendly and efficient, keeping me up to date on a daily basis.
I am delighted with the service.
The UK's Largest Customer Review Website for the Property Industry
Terrible customer service! ...
Share On :
1 Star Review
By : 'T.K.'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L8
13 Aug 2017
People found this helpful5
Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional. They have changed terms and conditions prior to the signing date so we couldn't say no. Upon dealing... Read Full Review
Comments on Agent Fees
Fees are through the roof. They charged us almost for anything.
Comments (0)Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional.
Was this helpful?:
T.K. said about Venmore Management
Services : Letting( As a Tenant )Date: 12th Aug 2017
Terrible customer service! Agency totally breached their side of the tenancy agreement. Would not return calls, e-mails or get in touch with the landlord. Useless, money driven and unprofessional.
They have changed terms and conditions prior to the signing date so we couldn't say no. Upon dealing with staff in person we found out they have no manners and are quite rude. Especially we were displeased with Gail Hines and Pam McConnell.
Shower was a mere dribble, boiler would always break, there were problems with electrics. When they sent a professional the guy left a massive hole in our ceiling, which Venmores refused to mend. Then they tried to fix a jammed sash window with a bottle of lucozade and just left it there dangling from a split windowframe. Finally, they let buildders on site and one of them stole our bike.
SIMPLY THE WORST AGENCY IN TOWN!
The UK's Largest Customer Review Website for the Property Industry
Doesnt deserve any star at ...
Share On :
1 Star Review
By : 'FedUpWithVenmore'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : L18
28 Jun 2017
People found this helpful6
Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT If you are thinking of renting from Venmore do not. They do not care about their tenants. Once they get your money they dont want to know. Promise to get work... Read Full Review
Comments on Agent Fees
bad
Comments (0)Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT
Was this helpful?:
FedUpWithVenmore said about Venmore Management
Services : Letting( As a Tenant )Date: 27th Jun 2017
Doesnt deserve any star at all.... Had to give it one otherwise review wouldnt have been posted BEWARE DO NOT GO TO THIS ESTATE AGENT
If you are thinking of renting from Venmore do not. They do not care about their tenants. Once they get your money they dont want to know. Promise to get work done before you move in, never gets done. Send 'cowboys' to do the repairs if your lucky enough to get them done. Takes days sometimes weeks to reply to emails. Attitude when you ring stinks! They will find the least thing to hold on to your deposit. If you are already renting from them, a word of warning if you decide to move, make sure anything that was already in the property when you moved in, tell them dont just leave it as they will accuse you...and keep back most of your money......Even if its a something like a screwdriver .yep ..screwdriver.....They need to be blown up, disgusting customer service you can imagine.....
The UK's Largest Customer Review Website for the Property Industry
Most definitely the worst ...
Share On :
1 Star Review
By : 'DONT'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L178
15 Jun 2016
People found this helpful4
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc. I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM. Dates mixed up, overcharged, sent letters... Read Full Review
Comments on Agent Fees
The let alliance checks was progressed via information let alliance contacted me for but was passed to Venmores. THEY JUST DONT CARE, WHY SHOULD I HAVE THE BURDEN OF RESPONDING TO LET ALLIANCE FOR WHCIH I HAVE PAID 125 FOR VENMORES AND LET ALLIANCE TO PROGRESS
Comments (2)Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc.
Was this helpful?:
DONT USE VENMORE said about Venmore Management
Services : Letting( As a Tenant )Date: 14th Jun 2016
Most definitely the worst customer service I have received anywhere. Every stage of my initial tenancy application all the way to departure was delayed, left the burden on myself to progress etc.
I MOST DEFINITELY DO NOT RECOMMEND YOU USE THEM.
Dates mixed up, overcharged, sent letters titled 'male inspectors only to attend' as my name, informed of every date incorrectly, repairs werent undertaken, Darren Kay and his team need to seriously look at themselves, total bunch of useless £$%^&^%$$£.
The UK's Largest Customer Review Website for the Property Industry
By : Darren Kay
21 Jun 2016We take all complaints seriously. However this unprecedented situation was very difficult to deal with. This tenant left our female inspector very shaken and, without going into too much detail,...
Worst service i have ever ...
Share On :
1 Star Review
By : 'MeganPrince'
Services : Letting( As a Tenant )
Rent PCM : £130
Would you recommend ? : No
Postcode : L3
24 May 2016
People found this helpful4
Worst service i have ever experienced in my life. Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending �80 to take the property off the market and finally signing the tenancy agreement,... Read Full Review
What agent could do to change your mind?
BAD
Comments on Agent Fees
BAD
Comments (0)Worst service i have ever experienced in my life.
Was this helpful?:
MeganPrince said about Venmore Management
Services : Letting( As a Tenant )Date: 23rd May 2016
Worst service i have ever experienced in my life.
Words cant even describe how awful their service is, it has taken 7 months and a lot and a lot of ignored emails and phone calls on their behalf from spending �80 to take the property off the market and finally signing the tenancy agreement, however the property still isn't ours after 7 months of stress, as Venmore can't even organise a time to take our deposits!
Takes between a week and 2 months to reply to an email, would have done a better job myself, they don't even deserve one star.
The UK's Largest Customer Review Website for the Property Industry
To summarise my experience ...
Share On :
1 Star Review
By : 'ceebs123'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L8
29 Oct 2015
People found this helpful5
To summarise my experience with Venmore over the past 2 years: - Unable to reply to emails, no matter if you email directly or via the email address on website - Ask staff about emails and they pretend to have never been received - Guarantee callbacks but never follow them up - Unable to... Read Full Review
Comments (0)To summarise my experience with Venmore over the past 2 years:
Was this helpful?:
ceebs123 said about Venmore Management
Services : Letting( As a Tenant )Date: 29th Oct 2015
To summarise my experience with Venmore over the past 2 years:
- Unable to reply to emails, no matter if you email directly or via the email address on website
- Ask staff about emails and they pretend to have never been received
- Guarantee callbacks but never follow them up
- Unable to communicate with landlord to rectify outstanding flat issues
- Unable to communicate with landlord to progress with checking out (Deposit Resolution etc)
- Hung up on several times while reporting a problem with the flat in question
- Staff are extremely unfriendly & ill mannered
- Constantly attempt to issue additional charges i.e. periodic inspection appointments (cancellation)
After renting for 8 years in Liverpool, I can confidently say that this hands down, the worst business I have ever had the displeasure of having to deal with.
Do yourself a favour and avoid at all costs!
The UK's Largest Customer Review Website for the Property Industry
Disgusting. I had an ...
Share On :
1 Star Review
By : 'Z'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L6
25 Nov 2014
People found this helpful4
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and... Read Full Review
Comments (0)Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and confirmed the cancellation and promised a call back to reschedule (which never happened). This morning i called back and the lovely Joanna Hudson (Branch manager!?) picked up. I firstly appologised regarding my absence yesterday and explained that I needed to go London as a matter of urgency
Was this helpful?:
Z said about Venmore Management
Services : Sales( Prospective Vendor/Buyer )Date: 25th Nov 2014
Disgusting. I had an appointment booked with which appeared to be a reputable estate agent. Unfortunately on the day I had a funeral to attend of a close family member. As a matter of urgency I was on my way to London in the morning. I spoke to a representative 2 hours before the appointment and confirmed the cancellation and promised a call back to reschedule (which never happened). This morning i called back and the lovely Joanna Hudson (Branch manager!?) picked up. I firstly appologised regarding my absence yesterday and explained that I needed to go London as a matter of urgency
She immediately snapped at me, giving me a mouthful of how she left a message and I failed to contact her back. I tried to explain it was a difficult time in the family and due to being on the train I did no have service. She continued to moan and make me feel even worse. Eventually after taking all the bitter words from her, I told her some sympathy would have been appropriate and hung up. Terrible terrible service, worst in my property experience
Avoid venmores and avoid Joanna- who clearly doesn't deserve to be part of venmores yet a manager? Something has clearly gone wrong.
The UK's Largest Customer Review Website for the Property Industry
The single worst company I ...
Share On :
1 Star Review
By : 'DaveB1976'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L13
10 Sept 2014
People found this helpful4
The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management. Waited one year to get a single maintenance job complete, impossible to get any sort of help from the agency, who ... Read Full Review
What agent could do to change your mind?
Nothing.
Comments (0)The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management.
Was this helpful?:
DaveB1976 said about Venmore Management
Services : Letting( As a Tenant )Date: 9th Sep 2014
The single worst company I have ever dealt with from buying something in a local store to an international enterprise. Absolutely disgusting customer service and property management.
Waited one year to get a single maintenance job complete, impossible to get any sort of help from the agency, who continually broke their side of the tenancy agreement.
Despicable company. Do not work with Venmores.
The UK's Largest Customer Review Website for the Property Industry
Absolutely awful, paid a ...
Share On :
1 Star Review
By : 'tony'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : L3
10 Sept 2014
People found this helpful1
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available,... Read Full Review
Comments (0)Was this helpful?:
tony said about Venmore Management
Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Sep 2014
Absolutely awful, paid a deposit for a flat wanting to move in by the 15th of september, treated really bad everytime i rang and just three days before moving told that its no longer available, awful!
The UK's Largest Customer Review Website for the Property Industry
We have rented through ...
Share On :
1 Star Review
By : 'Caroline'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : L3
8 Sept 2014
People found this helpful5
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible... Read Full Review
What agent could do to change your mind?
They could be more customer-orientated, with response to queries dealt with more efficiently.
Comments (0)Was this helpful?:
Caroline said about Venmore Management
Services : Letting( As a Tenant )Date: 7th Sep 2014
We have rented through Venmores for 2 years and throughout that time have had a number of issues. We have had 2 leaks in the flat, a broken washing machine (broken before we arrived and made worse by a repair man). We have had several issues with the bathrooms and Venmores have been terrible throughout the process of our dealings with them. They never answer the phone; instead saying that the person we need to talk to isn't available. They take messages but do not pass them on and generally take a very long time to reply to any correspondence, requiring several attempts to chase them before we could obtain any response. We have wasted a lot of time waiting around for issues to be fixed. We left the flat in a much better state than when we arrived, having undergone a thorough clean but it was a real struggle to get our deposit back. I would recommend that anyone takes photos of everything before they move in and writes a thorough report as, although we did this, they have refused our full deposit back. We were accused one month for not paying rent that month, but when we checked it had gone out of our bank account we called Venmores and they said it was the way their system works and sometimes falters when 2 payments have gone out the same month (ie. on a weekend). This seems to have been an issue with other tenants at Venmores too. Overall, I would strongly advise using an alternative agent as, although they are positive in the dealings before moving into the property, they are useless once the tenant has been signed up.
The UK's Largest Customer Review Website for the Property Industry
I have been with several ...
Share On :
1 Star Review
By : 'Venmore'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : L3
1 Sept 2014
People found this helpful4
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have taken hours and hours out of our... Read Full Review
Comments (0)Was this helpful?:
Venmore tenant said about Venmore Management
Services : Letting( As a Tenant )Date: 31st Aug 2014
I have been with several estate agents over the past few years, and Venmores provides by far the worst customer service I have ever experienced. We have been renting through Venmores for the past 8 months, and have had several problems with the property, which have taken hours and hours out of our time chasing up Venmores. Their property managers do not reply to emails, phone calls, callback requests, it is impossible to get in touch with them. When you do finally speak to someone, they have no recollection of any of the maintenance issues you have reported, it almost seems as they have no system for logging maintenance requests at all. I still have not managed to get them to fix any of the maintenance requests that I first submitted over 3 months ago. This really is just the tip of the iceberg, please look elsewhere before renting with this company!!!!
The UK's Largest Customer Review Website for the Property Industry
Did next to nothing for us, ...
Share On :
2 Star Review
By : 'Anonn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L3
18 Dec 2013
People found this helpful4
Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the... Read Full Review
Comments (1)Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the accusations suddenly stopped and they were nice as pie. Although we were promised a formal letter confirming that we paid our rent, it was never honoured.
Was this helpful?:
Anonn said about Venmore Management
Services : Letting( As a Tenant )Date: 18th Dec 2013
Did next to nothing for us, for the year we lived in a property rented by them. Although we paid rent by standing order, we were once accused of not paying a months rent, despite providing evidence (bank receipts) to the contrary; were harassed until we had to get our bank involved, when the accusations suddenly stopped and they were nice as pie. Although we were promised a formal letter confirming that we paid our rent, it was never honoured.
Two months after moving out of the property, Venmores lifted a month's rent from our bank account and were slow to pay it back - forcing us into the red for nearly a month. Three weeks ago we were told our deposit was being returned in the form of a cheque: it has still not arrived. When I call the office to enquire about it I am told it should have been sent out and whoever I speak to promised to "chase it up" and call me back. As of yet, nobody has ever called me about my cheque and each time I call, it's as if my previous enquiries have never happened.
This is a shoddily run business at best, and a downright corrupt one at worst. Either way: avoid.
The UK's Largest Customer Review Website for the Property Industry
By : rh
28 Feb 2014I agree I moved out 3 weeks ago and can not get the deposit back which I need I am very annoyed and they never ring or email...
I'm with Venmore over 3 years ...
Share On :
1 Star Review
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
18 Oct 2013
People found this helpful3
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems don't pick up phones putting you on side until you start ... Read Full Review
Comments (0)Was this helpful?:
Martin said about Venmore Management
Services : Letting( As a Tenant )Date: 18th Oct 2013
I'm with Venmore over 3 years all repairs like my oven take over 4 months wash machine 2 months and last cocker one month. They will be nice and sweet until you let from them any flat after that they will not care about you and your problems don't pick up phones putting you on side until you start swearing. I decide to move out and I know from others they will be big problem with take back deposit I'm just scared now. Never take any flat from Venmore in Liverpool city centre. Problems with water r every month cos poor maintaining company don't care about that to. Keep away. Seriously.
The UK's Largest Customer Review Website for the Property Industry
1 - 14 of 14 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
