Touchstone CPS Ltd
Edinburgh, EH16
4.6/5, 75 reviews
85% recommended
0% lettings valuation accuracy
93% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.

If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 93% £454 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 58 10 0 0 0 0 6 1
Areas covered
  • Edinburgh & surrounding areas
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS TDS SAGEagent
Latest Properties

No Properties

“Professional polite and very fast response an......”

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Apr 27,2021
Minithumbup
By: 'Cosmin Ciocan'
Apr 27,2021
0 people found
this helpful
Professional polite and very fast response and on the point of the subject. Thank you and have a nice day....
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By: Penny Graham
May 05, 2021
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Hi Cosmin Thank you so much for your wonderful review of our service, it's very much appreciated. With kind regards Penny Graham Touchstone ...

“Thank you to Amy Goodlass for being so helpfu......”

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Apr 07,2021
Minithumbup
By: 'Alexander'
Apr 07,2021
0 people found
this helpful
Thank you to Amy Goodlass for being so helpful and organising our new tenancy. Amy has been very quick and responsive and has kept us up to date with everything. Thank you Amy....
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By: Penny Graham
Apr 09, 2021
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Hi Alexander Thank you so much for your wonderful review of the service that you received from my colleague Amy Goodlass recently, it's much appreciated. Having worked with Amy for some time now, I know how hard she works to provide the best possible service but it's always great to see this acknowledged by our customers, so thank you. Best wishes to you in your new home. Kind regards Penny Graham Touchstone ...

“Sometimes no or slow response to maintenance ......”

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Feb 25,2021
Minithumbdown
By: 'Melody'
Feb 25,2021
0 people found
this helpful
Sometimes no or slow response to maintenance issues raised and they have to be repeatedly chased up, still sometimes with no action being taken. They ask you to log maintenance requests on an online portal but seem to respond slowly to requests there and direct ...
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By: Natalie James
Feb 25, 2021
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Hi Melody, Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at feedback@touchstoneresi.co.uk. Kind regards Natalie James Touchstone ...

“Absolutely abysmal service....”

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Feb 08,2021
Minithumbdown
By: 'Claire'
Feb 08,2021
1 people found
this helpful
Absolutely abysmal service. Routinely ignore maintenance requests. Have just written my second formal complaint about an issue that has been ongoing for over two years and is continuing to worsen. Have no hope in getting it fixed. Rent, of course, continues to increase....
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By: Penny Graham
Mar 30, 2021
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Hi Claire We are very sorry to see your update. Apologies for not responding sooner but we weren't advised of your update by the allAgents system. Please could I ask that you contact us via feedback@touchstoneresi.co.uk with details of any outstanding issues so that we can work on a solution for you? We look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“I found dealing with Lyndsey Eaton delightful......”

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Jan 20,2021
Minithumbup
By: 'James'
Jan 20,2021
0 people found
this helpful
I found dealing with Lyndsey Eaton delightful,she certainly knows her job ,and is very knowledgeable in all aspects of property management,Lyndsey’s pleasant and go ahead attitude in my enquires about my problem was handled promptly,and I look forward to dealing with ...
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By: Natalie James
Jan 21, 2021
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Hi James and Scott, Thank you for your wonderful feedback regarding our colleague Lyndsey. We will pass your comments back to her, and are delighted that you received a prompt and professional response to your queries. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Rent...”

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Dec 08,2020
Minithumbup
By: 'Margaret'
Dec 08,2020
0 people found
this helpful
Needed help talking over my current financial situation. This was handled with understanding and care. Very happy with temporary arrangements....
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By: Natalie James
Dec 21, 2020
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Hi Margaret, Thank you kindly for sharing that your recent situation has been handled with understanding and care. Wishing you a safe and Happy Christmas. Best regards Natalie, Penny and the wider Touchstone Team ...

“Before Lian Dingwall took over our experience......”

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Nov 18,2020
Minithumbup
By: 'Jamie'
Nov 18,2020
0 people found
this helpful
Before Lian Dingwall took over our experience was less than stellar to be honest. We were never given a key for the back garden to take our bins out so we were told to get a key cut ourselves from one of our neighbours. Otherwise ...
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By: Natalie James
Nov 25, 2020
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Hi Jamie, Thank you for taking the time to provide feedback regarding our colleague Lian. We are delighted that you found Lian was able to respond to your maintenance and queries in a professional and responsive manner. Your feedback is very much appreciated. We wish you well in your new home when you move house shortly. Kindest regards Natalie James Touchstone ...

“Julie was fantastic as showing me the propert......”

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Oct 27,2020
Minithumbup
By: 'Michelle'
Oct 27,2020
0 people found
this helpful
Julie was fantastic as showing me the property and answering any questions I had. I was offered to view the property before the viewing time as well which was handy....
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By: Natalie James
Oct 30, 2020
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Hi Michelle, We are delighted to hear that you found our colleague Julie helpful and informative. Thank you for taking the time to leave your 5* star review. Best wished in your new home. Kind regards Natalie James Touchstone ...

“Shirene is an excellent PM, professional, hel......”

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Oct 14,2020
Minithumbup
By: 'Carrie'
Oct 14,2020
0 people found
this helpful
Shirene is an excellent PM, professional, helpful and always quick to respond to any queries I have. She has been very helpful arranging the reinstatement of my kitchen/living room ceiling and also arranged for new flooring in the property....
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By: Natalie James
Oct 16, 2020
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Hi Carrie, Thank you for your glowing 5* review for our colleague Shirene. We are delighted that you found her service helpful and responsive. Your feedback is much appreciated. Kind regards Natalie James Touchstone ...

“Showed me around the property...”

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Oct 13,2020
Minithumbup
By: 'Kyle'
Oct 13,2020
0 people found
this helpful
Showed me around the property, explaining everything clearly whilst following Covid protocol of maintaining social distancing rules, wearing mask and using hand sanitizer....
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By: Natalie James
Oct 19, 2020
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Hi Kyle, Thankyou for your 5* review of our services, and its great to hear that everything has been carried out in a professional manner. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...

“Sarah and Julie were very helpful with picki......”

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Oct 13,2020
Minithumbup
By: 'Maregaret'
Oct 13,2020
0 people found
this helpful
Sarah and Julie were very helpful with picking a house for us. Nothing was to much trouble and very easy to approach. Look forward to many happy years in our new home at Cocklerow Bank, Millerhill Margaret Love and William Morgan...
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By: Natalie James
Oct 19, 2020
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Hi Margaret and William, Thankyou both very much for your 5* feedback for our colleagues Sarah and Julie. We are delighted that you found their service helpful and approachable. Wishing you many happy years in your new home at Cocklerow Bank. Best wishes Natalie James Touchstone ...

“Nice flat but very cold and rooms are smaller......”

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Oct 09,2020
Minithumbup
By: 'Anna'
Oct 09,2020
1 people found
this helpful
Nice flat but very cold and rooms are smaller than what is says as double rooms Made some complains same day I moved it then shortly after there was a lockdown since the lock down got lifted they've not deemed it fit to contact me ...
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By: Natalie James
Oct 09, 2020
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Hi Anna, Your review has been passed to your property manager who will pick up any outstanding issues directly with you. Kindest regards Natalie James Touchstone ...

“Very pleased...”

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Oct 07,2020
Minithumbup
By: 'Maria'
Oct 07,2020
0 people found
this helpful
Our agent was very proactive. She helped us find an apartment promptly. She asked the right questions to identify our needs and wishes and quickly matched them with the properties she had available. She was in touch with us at all moments and was flexible ...
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By: Natalie James
Oct 08, 2020
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Hi Maria, Thank you for taking the time to leave your 5* review regarding your experience of our lettings process. We are delighted that you found the process easy and straightforward, and were well communicated with throughout. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...

“Julie was brilliant throughout the whole proc......”

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Oct 06,2020
Minithumbup
By: 'Stefan'
Oct 06,2020
0 people found
this helpful
Julie was brilliant throughout the whole procces, kept it nice and simple always very informative and quick to reply with any questions I had. Absolutely no problems at all....
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By: Natalie James
Oct 06, 2020
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Hi Stefan, Thank you for wonderful review for our colleague Julie. We're very pleased that you found her service responsive and informative. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Great service!...”

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Oct 06,2020
Minithumbup
By: 'Fran'
Oct 06,2020
0 people found
this helpful
Great service! Julie was really nice during our visit to the property, she arrived on time, explained really clearly how mid rent works (it is my first time) and how the contactless contract and starting day will be arrange. She answer professionally to all my ...
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By: Natalie James
Oct 06, 2020
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Hi Fran, Your feedback regarding our colleague Julie is vey much appreciated. We're very pleased that you found her service professional and informative. Thanks again, and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Fantastic...”

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Oct 05,2020
Minithumbdown
By: 'Kelsey'
Oct 05,2020
0 people found
this helpful
Julie who done the viewing was amazing! Answered all the questions I had and was super friendly. Would definitely recommend x...
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By: Natalie James
Oct 06, 2020
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Hi Kelsey, Thank you for your 5* star review for Julie in our Edinburgh team. We're delighted that you found her helpful and friendly. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Brilliant service...”

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Sep 11,2020
Minithumbup
By: 'Courtney'
Sep 11,2020
0 people found
this helpful
Julie was so helpful from start to finish and always answered any questions that we had. She was great at explaining things to use both and made us feel so relaxed at the viewing. We really appreciate all her help in getting us in to ...
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By: Natalie James
Sep 14, 2020
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Hi Courtney, Your feedback regarding our colleague Julie is very much appreciated, so thank you for taking the time to leave your 5* review. We're delighted that you felt at ease throughout the process. Wishing you all the best in your new home. Kind regards Natalie James Touchstone ...

“Professional, efficient and on very high level service...”

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Sep 11,2020
Minithumbup
By: 'Manuel'
Sep 11,2020
0 people found
this helpful
I am very positive suprised of standards in your company. So good experience. Absolutely number one, Julie and Rebbeca. Julie is a lovely person, very open and friendly. Perfect communication, very kind and polite. Absolutely no stress during the viewing. Brilliant service! Keep it up, ...
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By: Natalie James
Sep 14, 2020
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Hi Manuel, Thank you for your five* rating and also of your great review of the service you have received from our colleagues Julie and Rebecca. We're very pleased you've found the process stress free. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Great communication... clear concise and busi......”

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Sep 03,2020
Minithumbup
By: 'John'
Sep 03,2020
0 people found
this helpful
Great communication... clear concise and businesslike put me at ease immediately and guided me through the viewing and application process....
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By: Natalie James
Sep 07, 2020
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Hi John, Thank you for your 5 star review and for taking the time to leave such a positive review about the service you have received. We're delighted that the lettings journey has been smooth for you. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“Although there was an initial mix up. With ke......”

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Aug 17,2020
Minithumbup
By: 'Lisa'
Aug 17,2020
0 people found
this helpful
Although there was an initial mix up. With keys, Julie went above and beyond to arrange with her boss, to make sure I could See the property the day after. The customer service was great, quick Responses and accommodating to my wish to have a ...
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By: Natalie James
Aug 17, 2020
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Hi Lisa, Thank you for your feedback regarding our colleague Julie. Its great to hear that her service went above and beyond, and that this process has moved at pace and been accommodating for you. We are looking forward to moving you in. Many thanks Natalie James Touchstone ...

“Very pleased with my experience with Julie at......”

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Aug 10,2020
Minithumbup
By: 'Lorna'
Aug 10,2020
0 people found
this helpful
Very pleased with my experience with Julie at Touchstone. Far exceeds the other agencies I have been recently dealing with. Professional, courteous, knowledgeable and with a personal touch, I would highly recommend their services....
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By: Penny Graham
Aug 11, 2020
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Hi Lorna Thank you for taking the time to leave such wonderful feedback regarding our colleague Julie. We're pleased that you found her service professional and knowledgable but also having a personal touch. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“The process for one tenant moving out and the......”

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Aug 06,2020
Minithumbdown
By: 'Maxine'
Aug 06,2020
1 people found
this helpful
The process for one tenant moving out and the other one staying . Joint tenancy to a sole tenancy was beyond stressful . The company does not do a “change in tenancy agreement “ so we had to terminate the joint agreement and create another one . This left ...
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By: Natalie James
Aug 07, 2020
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Hi Maxine, Thank you for your time on the phone today and for your feedback, which is gratefully received. As discussed I will be back in touch with you to regarding your queries. Kind regards Natalie James Touchstone ...

“Touchstone recommendation...”

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Jul 31,2020
Minithumbup
By: 'Jessica'
Jul 31,2020
0 people found
this helpful
Julie was amazing and got us a beautiful flat in such a short amount of time! A very quick process and such fast responses from Julie and was such a lovely person to speak to. Can’t recommend touchstone enough for everything they have done ...
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By: Natalie James
Aug 03, 2020
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Hi Jessica, Thank you for the wonderful feedback you have given regarding our colleague Julie. We're pleased that you found her service prompt and that the process was carried out quickly for you. Best wishes in your new and beautiful flat. Kind regards Natalie James Touchstone ...

“Best landlord I've ever had. It must be in th......”

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Jul 28,2020
Minithumbup
By: 'Louise'
Jul 28,2020
0 people found
this helpful
Best landlord I've ever had. It must be in the company culture because everyone I've ever interacted with there always treats you as an individual. They listen to your needs, they're helpful and kind. Use these guys whenever you can....
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By: Natalie James
Jul 29, 2020
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Hi Louise, Thank you for your wonderful feedback regarding the service you've received from our colleagues in Edinburgh. Its great to hear that you found them helpful, kind and responsive to your needs. Your feedback is greatly appreciated. Wishing you all the very best in your new home. Kind regards Natalie James Touchstone ...

“Julie who showed me around my property was so......”

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Jul 20,2020
Minithumbup
By: 'Jessica'
Jul 20,2020
0 people found
this helpful
Julie who showed me around my property was so pleasant to be around. She was friendly and informative. She made me feel right at home! The perfect balance between professional and personal...
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By: Natalie James
Jul 21, 2020
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Hi Jessica Thank you for your wonderful review and feedback regarding our colleague Julie. We are delighted that her professional, friendly and informative style made you feel at home. Best wishes in your new home, and thanks again. Kind regards Natalie James Touchstone ...

“Great service and excellent communication. The entire process was simple ......”

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Jul 17,2020
Minithumbup
By: 'Troy'
Jul 17,2020
0 people found
this helpful
Great service and excellent communication. The entire process was simple and I was contacted regular with updates. Would recommend this service to others....
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By: Natalie James
Jul 17, 2020
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Hi Troy, Thank you your five star review highlighting how simple the letting process was, and that you'd recommend our services to others. Your feedback is much appreciated. Best wishes in your new home. Kind regards Natalie James Touchstone ...

“very simple and professional touchstone was......”

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Jul 17,2020
Minithumbup
By: 'Kerry'
Jul 17,2020
0 people found
this helpful
very simple and professional touchstone was amazing with my application. i received a reply regarding interest within 24hrs. the video tour was amazing. once my application was in, i again received my offer within 24hrs. it was all very proficient and well organised. there was ...
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By: Natalie James
Jul 17, 2020
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Hi Kerry, Thank you for your 5 star rating and feedback that you found our service simple, proficient and professional. We are delighted that this process went smoothly for you. Thanks again and best wishes in your new home. Kind regards Natalie James Touchstone ...

“Was given an offer on a new build property th......”

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Jul 16,2020
Minithumbdown
By: 'Wesley'
Jul 16,2020
1 people found
this helpful
Was given an offer on a new build property that I accepted and paid the deposit for. It only had 2 weeks to go until I could move in, in the first week on April, then the lockdown meant that it was put on hold. Then ...
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By: Natalie James
Jul 17, 2020
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Hi Wesley, Thank you for letting us know that you are experiencing difficulties with moving into one of our new properties. I will be in touch directly with you to assist with any information you require. Please do feel free to contact me in the meantime directly at natalie.james@touchstoneresi.co.uk. Kind regards Natalie James Touchstone ...

“Great service and excellent communication. Th......”

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Jul 14,2020
Minithumbup
By: 'Troy'
Jul 14,2020
0 people found
this helpful
Great service and excellent communication. The entire process was pleasant and I was kept informed the entire time. Would recommend this service to anyone looking for housing....
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“Genuinely helpful Property management company......”

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Jul 09,2020
Minithumbdown
By: 'Rui'
Jul 09,2020
0 people found
this helpful
Genuinely helpful Property management company, my property manager did communicated with me during my termination and I have received my security deposit. Thanks Mel...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 10:28 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd, Edinburgh EH16 4RW


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