Spencer James Residential
London, E16
4.8/5, 191 reviews
97% recommended
100% sales valuation accuracy
86% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Property Features

Spencer James Residential is an innovative firm of property advisors, specialising in all aspects of residential lettings, sales and acquisitions within prime central London. Operating from two central locations: Our City and Docklands office covers; the City, Wapping, Shad Thames, Docklands, Surrey Quays and North Greenwich and our West End ... show more Spencer James Residential is an innovative firm of property advisors, specialising in all aspects of residential lettings, sales and acquisitions within prime central London.

Operating from two central locations: Our City and Docklands office covers; the City, Wapping, Shad Thames, Docklands, Surrey Quays and North Greenwich and our West End office covers; Central and West London, Chelsea, Knightsbridge, Kensington, Notting Hill, Holland Park, Mayfair and Belgravia. .

By listening carefully to our applicants requirements we match them to quality properties: through our network of institutional and private clients we have an extensive portfolio of property consisting of luxury new developments, flats, pied-à-terre, loft apartments, and mews houses available either furnished or unfurnished, for both short and long term tenancies.

Our aim is to provide our clients with a competitive edge through our expertise and experience: institutional investors, landed estates and individual property owners come to us for a personal independent service aimed at maximising returns by attracting and retaining high calibre, reliable tenants.

Our reputation is built on achieving results.

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2024 allAgents People Awards


Latest Reviews

View all Reviews 191
19th Feb 2024
reviewed by 'Jasmine'
“RUN!!!!This is undeniably the WORST company to let a flat from in all of the UK. My experience from ......”
6th Nov 2023
reviewed by 'Ruby'
“Great proactive and personable service from Spencer James. They provided constant updates regularly and supported me throughout the entire process. ......”
6th Jun 2023
reviewed by 'Chris'
“I couldn't be more impressed with Andy Panteli's professionalism and dedication. Andy has always demonstrated that he exceeds all expectations. ......”
28th Dec 2022
reviewed by 'Rebecca'
“Amazing service! The staff are professional, easily accessible and dealt with any issues I had promptly. A special thanks to ......”
29th Nov 2022
reviewed by 'Libertina'
“The property and service we have received so far has been lovely. We get substantial responses to our emails. I ......”
26th Aug 2022
reviewed by 'Brooklyn'
“We were just browsing the shop window and Andy approached us, we asked about a duplex third and fourth floor ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 04:00
  • Sunday: Closed
Address

Spencer James Residential
8a Hartlepool Court
London
Greater London
E16 2RL
02074743636

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £163,000 £582,500
Lettings 100% 99% £900 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 96 4 13 0 19 0 6 1
Areas covered
  • E16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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London, E16
London, SW1W

“I had another agency in mind when I sold my ......”

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Oct 18,2014
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By: 'David'
Oct 18,2014
1 people found
this helpful
I had another agency in mind when I sold my E16 flat recently, however I decided to give Spencer James an opportunity to sell the property following Simon's valuation and approach to sales. We arranged early viewings and Simon negotiated the sale within minutes - ...
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Comment on agent fees
Spencer James were well worth their fee on this sale.
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Oct 15,2014
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By: 'Sophie_James'
Oct 15,2014
2 people found
this helpful
We have had a great experience with Spencer James. We walked in to the Hartlepool branch without an appointment and found our dream flat straight away. Ashleigh was great throughout the whole process and made our move to London as easy as possible. Our inventory ...
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Comment on agent fees
The fees at Spencer James were cheaper than for the other estate agents we looked at. Ashleigh was also very upfront about exactly what the fees were for when we first met her. No unexpected hidden fees.
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“I am very satisfied with this agency and Mr. Tom ......”

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Oct 09,2014
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Ashleigh
By: 'Laimonas'
Oct 09,2014
2 people found
this helpful
I am very satisfied with this agency and Mr. Tom Murrell. Friendly and welcome person, service was easy and quick, my hardest job was just to sign all papers and collect the keys. After very bad experience with another agency in area, I wouldn't expect ...
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Comment on agent fees
less comparing with another agencies in area.
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“My girlfriend and I were searching for our first rental ......”

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Oct 06,2014
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By: 'James'
Oct 06,2014
1 people found
this helpful
My girlfriend and I were searching for our first rental property together, after looking at properties with their neighbouring agent, we decided to go into SJ just to see if they had anything nice in our budget. Luckily we met Ashleigh first who greeted us ...
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“We purchased our property through Simon. Unfortunately we had a ......”

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Jul 14,2014
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By: 'Lee'
Jul 14,2014
4 people found
this helpful
We purchased our property through Simon. Unfortunately we had a number of issues with the purchase which were not down to Spencer James, I hasten to add. Simon helped immensely in dealing with these issues and constantly bent over backwards to resolve the problems. He ...
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“I originally purchased the property from Spencer James, who then ......”

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Jun 25,2014
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Ashleigh
By: 'Christina'
Jun 25,2014
1 people found
this helpful
I originally purchased the property from Spencer James, who then let and managed it for me for almost 6 years and finally sold it for me too - within weeks! Many thanks to Ashleigh who went the extra mile acting as go-between for all the parties. ...
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“I have found Ashleigh great to deal with which makes ......”

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May 28,2014
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By: 'Chris'
May 28,2014
0 people found
this helpful
I have found Ashleigh great to deal with which makes buying a place so much easier. She is always happy, very responsive with a open and honest approach which is really nice to see. I would recommend Spencer James and especially Ashleigh to anyone looking ...
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“Ashleigh was very helpful, efficient and friendly, as were all ......”

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Apr 28,2014
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By: 'David'
Apr 28,2014
0 people found
this helpful
Ashleigh was very helpful, efficient and friendly, as were all the staff at Spencer James. Emails were always replied to promptly and I got my deposit back in good time too. Very happy with the service - thank you....
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“It's the first time I've moved out and it's fair ......”

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Feb 20,2014
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By: 'Ria'
Feb 20,2014
0 people found
this helpful
It's the first time I've moved out and it's fair to say I didn't have a clue what I was really doing, but Ashleigh was there every step of the way and was so helpful. Any silly question I had, she answered straight away and ...
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“Bought a property in the Galleon's Lock development using Spencer ......”

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Dec 19,2013
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By: 'TFL'
Dec 19,2013
0 people found
this helpful
Bought a property in the Galleon's Lock development using Spencer James. Dealt primarily with Ashleigh Carberry, who was fantastic. She was enormously helpful and responsive, and clearly knew a great deal about both her portfolio of properties and their equivalents in the area. I also ...
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“I've been renting a flat via Spencer James for a ......”

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Oct 22,2013
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By: 'Stacey'
Oct 22,2013
0 people found
this helpful
I've been renting a flat via Spencer James for a year now and I have to say the experience was the most pleasant ever. Ashleigh was there for me from the beginning and helped me in a very polite and professional matter. There is never ...
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“Deals with any problems or queries efficiently. They are friendly ......”

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Oct 10,2013
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By: 'tjtt'
Oct 10,2013
0 people found
this helpful
Deals with any problems or queries efficiently. They are friendly and helpful. They are also very professional. Would definitely recommend...
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“When it came to viewing the flat Spenser & James were ......”

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Oct 08,2013
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By: 'Stuart'
Oct 08,2013
0 people found
this helpful
When it came to viewing the flat Spenser & James were prepared to stay on late so that they could fit the viewing in when I needed. Ashleigh did a great job of showing the flat and provided all the answers to my questions. Upon getting ...
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“Ashleigh was very helpful and a pleaure to deal with. ......”

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Oct 07,2013
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By: 'Stephanie'
Oct 07,2013
0 people found
this helpful
Ashleigh was very helpful and a pleaure to deal with. She always responded very quickly to emails and made the overall process quick and easy. I would be happy to recommend her...
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“Our whole experience with Spencer James has been excellent; form ......”

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Sep 09,2013
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By: 'G_Ess07'
Sep 09,2013
0 people found
this helpful
Our whole experience with Spencer James has been excellent; form the initial conversation in which we made the booking to view the property to the signing of the contacts. Tom was polite and friendly and went out of his way to accommodate us with the ...
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“Throughout the process of finding and putting down a deposit ......”

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Sep 02,2013
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By: 'Be_e_ee'
Sep 02,2013
0 people found
this helpful
Throughout the process of finding and putting down a deposit on our newly rented flat, our agent, Tom, was highly professional and extremely helpful, always responding to queries promptly both by email and phone. As well as being an amiable and personable character, he was ...
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“We had a very protracted sale due to 3 very poor ......”

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Aug 30,2013
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By: 'Rob'
Aug 30,2013
0 people found
this helpful
We had a very protracted sale due to 3 very poor solicitors (one for the leasehold management company). The only person to come out with credit was Ashleigh at Spencer James. She timely intervened to do her best to get any action at all out of ...
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“My agent Tom Murrell was unable to find a place ......”

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Aug 20,2013
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By: 'Doug'
Aug 20,2013
0 people found
this helpful
My agent Tom Murrell was unable to find a place for me; the market was very tight. However, he was far more helpful than any other agent I dealt with from any company. I felt terrible that I was not able to rent from Tom, ...
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“Ashleigh Carberry was a pleasure to have as an estate ......”

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Aug 16,2013
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By: 'Michelle'
Aug 16,2013
0 people found
this helpful
Ashleigh Carberry was a pleasure to have as an estate agent. She was always bright, cheery and helpful and went above and beyond in order to help us speed up our house sale. She responded to emails and phone calls promptly and was always willing ...
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“We came across Spencer James Residential by chance but have ......”

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Aug 13,2013
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Tom
By: 'Satisfied'
Aug 13,2013
0 people found
this helpful
We came across Spencer James Residential by chance but have had a great experience. They helped us find a reasonably priced property to rent that was modern and well maintained in a quiet neighbourhood. They have shown the kind of flexibility and transparency that most ...
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“I relocated to London E16 from overseas and had tom ......”

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Aug 10,2013
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By: 'Steve'
Aug 10,2013
0 people found
this helpful
I relocated to London E16 from overseas and had tom Murrell handle everything related to it. I did not personally inspect the rental property or come over to do any of the related paperwork. Tom handled everything very efficiently, gave me proper upfront informaton, and ...
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“I was given an excellent service from the beginning of ......”

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Jul 15,2013
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By: 'Ashleigh'
Jul 15,2013
0 people found
this helpful
I was given an excellent service from the beginning of my dealings with Ashleigh, regarding the purchase of an apartment at Sheerness Mews on Fishguard Way E16. Communicating with such a pleasant person made the procedure all the more enjoyable. Ashleigh went out of her ...
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“I have been impressed with the level of service and ......”

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Jun 26,2013
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By: 'Zeena'
Jun 26,2013
0 people found
this helpful
I have been impressed with the level of service and degree of professionalism displayed by Spencer James and Tom Murrell in particular. I have been a landlady for several years now and Tom has always been courteous, reliable and efficient at responding back to any ...
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“Things I liked about Tom: he was willing and able ......”

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Jun 21,2013
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By: 'KG'
Jun 21,2013
0 people found
this helpful
Things I liked about Tom: he was willing and able to show me the flat twice. He also accommodated my timeline and schedule for flat viewing, following paper work done and my eventual move-in. He took care of all the items I had identified as ...
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“Friendly, Great communication, Helpful, Great service, Straight to the point ......”

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May 23,2013
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By: 'Sadi'
May 23,2013
0 people found
this helpful
Friendly, Great communication, Helpful, Great service, Straight to the point and clear procedures. Liked the attitude and highly recommended. Overall excellent service....
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“Excellent service from Spencer James Residential. I have been renting ......”

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May 21,2013
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By: 'Konstantin'
May 21,2013
0 people found
this helpful
Excellent service from Spencer James Residential. I have been renting out the flat through the agency for 2 years and have only received positive experience. Tom has been extremely efficient and professional with all the aspects of the process....
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“Tom was excellent throughout the process of flat hunting. Professional ......”

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May 21,2013
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By: 'Amy'
May 21,2013
0 people found
this helpful
Tom was excellent throughout the process of flat hunting. Professional and extremely helpful at every step of the way. I would definitely use Spencer James again after this experience....
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“Ashleigh was really great in assisting with finding us a ......”

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May 21,2013
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By: 'Ellie'
May 21,2013
0 people found
this helpful
Ashleigh was really great in assisting with finding us a flat. It was easy to arrange a viewing, I was able to see the flat twice, all my questions regarding the flat were answered promptly and in detail. Our move was smooth any issues we ...
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“In almost 6 years I have never sat with an empty ......”

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May 17,2013
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By: 'Andrew'
May 17,2013
0 people found
this helpful
In almost 6 years I have never sat with an empty flat. Tom has always been fast and efficient in sourcing prospective tenants, managing all the necessary paperwork, and ensuring they are happily moved into the property. He has been fast in dealing with any issues ...
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“I send them an email to view a property I ......”

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Apr 12,2013
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By: 'MM'
Apr 12,2013
0 people found
this helpful
I send them an email to view a property I saw online. They were very prompt to reach out to me, arrange a viewing and a second viewing as well. We were able to negotiate a few minor details and close the deal fairly quickly. ...
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Staff picture Andreas
(129)
No image available Tom
(43)
No image available Ashleigh
(39)
No image available Tom
(4)

Vendor Fees

1.5% plus vat

Landlord Fees

12% plus vat

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:30 AM by James Bisset
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:30 AM 20/10/2022 by James Bisset

Awards won by Spencer James Residential, London E16 2RL



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