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    Michael
  • Staff picture
    Paul
  • Staff picture
    Nicola
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    Gina
  • Staff picture
    Stephen
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    Erika
  • Staff picture
    Fabio
  • Staff picture
    Sharon
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    Serkan
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    Robbie
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050
http://www.o-j.co.uk

Properties for Sale
Properties to Rent

“ Excellent service!!... ”

Sep 11,2018
Minithumbup
Michael
Paul
By: 'Peter C'
Sep 11,2018
0 people found
this helpful
The guys at Oliver Jacques were really great, they managed my property for years before selling for a good price. Highly recommend....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“ Amazing Friendly Service!... ”

Sep 03,2018
Minithumbup
Serkan
By: 'Ryan Taplin'
Sep 03,2018
0 people found
this helpful
Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest. Serkan was my point of contact throughout from viewing to signing to moving in. And although there ...
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Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
Was this helpful? Yes

“ Great team!... ”

Aug 27,2018
Minithumbup
Fabio
Paul
By: 'Jose'
Aug 27,2018
0 people found
this helpful
I had a viewing with Fabio and then a second one with Paul. As I'm a Spanish native speaker and my English is not very good, Fabio was able to help me with the language barrier. On my second viewing my son and I ...
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Was this helpful? Yes

“ Amazing Team!... ”

Aug 14,2018
Minithumbup
By: 'Marie and Peter'
Aug 14,2018
0 people found
this helpful
Massive thank you to your Team and especially to Paul and Fabio - really good communication and super dedicated to their job - Paul knows his stuff for sure and he knows how to feel comfortable about the entire process will definitely recommend this agency ...
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Comment on agent fees
totally fair especially regarding the hard work they have done
Was this helpful? Yes

“ Knowledgeable and professional... ”

Jul 27,2018
Minithumbup
Paul
Michael
By: 'DWK'
Jul 27,2018
1 people found
this helpful
I didn't have much luck with another local estate agent, so I switched to OJ. Paul, Michael & Sharon kept me informed from start to finish and I trusted their knowledge and advice....
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Was this helpful? Yes

“ Happy Landing in Greenland Dock... ”

Jul 20,2018
Minithumbup
Stephen
Serkan
By: 'Jeannie'
Jul 20,2018
0 people found
this helpful
I wouldn't hesitate to recommend Oliver Jacques and am happy to say that my tenancy in a lovely new flat begins tomorrow. Serkan initially showed me my particular flat back in June and then I ran around with lots of agents and looked at ...
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Comment on agent fees
Average I believe. Reasonable for the level of care.
Was this helpful? Yes

“ Excellent service, really impressed!... ”

Jul 16,2018
Minithumbup
Sharon
Michael
By: 'Alexa'
Jul 16,2018
0 people found
this helpful
My partner and I bought a house through OJ and sold with another agent, Anthony Martin in Eltham. Anthony Martin were very disappointing but OJ carried them through the process and ended up doing the majority of their progression. Without OJ, I don't think ...
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Comment on agent fees
Not sure what the fees were as we were buying but they'll work hard for them, I know that.
Was this helpful? Yes

“ People and service oriented!... ”

Jun 27,2018
Minithumbup
Serkan
Stephen
By: 'Thea'
Jun 27,2018
0 people found
this helpful
Serkan was able to meet with me three days in a row on short notice to show me around at various properties in the Rotherhithe area. The agency listened to my needs and found some great options for me to choose from. Easy communication and ...
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Comment on agent fees
This agents fees are the lowest that I have seen in London.
Was this helpful? Yes

“ Sale... ”

Jun 19,2018
Minithumbup
Michael
Paul
By: 'Henry'
Jun 19,2018
0 people found
this helpful
Great support through a tricky sale process. Appreciate Michael's dedication to managing the other agents in the chain to ensure that the completion was as planned....
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Comment on agent fees
Reasonable and worked hard for it.
Was this helpful? Yes

“ Excellent service over many years... ”

Jun 18,2018
Minithumbup
Michael
Paul
By: 'R Hill'
Jun 18,2018
0 people found
this helpful
My relationship with OJ goes back over 15 years, from renting as a tenant, to my house purchase in SE16 to its recent sale. OJ worked hard in a tricky market to help secure an acceptable offer, then provided excellent communication and service while pushing things ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“ Above and beyond the call... ”

Jun 15,2018
Minithumbup
Michael
Nicola
By: 'Neil'
Jun 15,2018
0 people found
this helpful
Like any true Londoner I approach all estate agents with profound suspicion. Well this time I was wrong. Not just superb service but exemplarary and outstanding service from all involved. Indeed Matteo gave up part of his Easter Saturday to go and check a leak ...
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Comment on agent fees
Reasonable and they earned every penny
Was this helpful? Yes

“ Great Service from Start to Finish... ”

Jun 15,2018
Minithumbup
Michael
Paul
By: 'Seller From Surrey'
Jun 15,2018
0 people found
this helpful
We had used this agent's letting division previously to find us a tenant and were impressed with the results, so,using them to sell the property was a logical step. I must say they delivered! Their valuation was accurate and they kept us in ...
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Comment on agent fees
We thought the fee structure was fair and offered very good value for money.
Was this helpful? Yes

“ Utterly amazing!... ”

Jun 07,2018
Minithumbup
Paul
Sharon
By: 'A happy customer'
Jun 07,2018
0 people found
this helpful
If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough. My original house purchase was a dream so when it came to ...
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Comment on agent fees
Extremely good for the amount they do!
Was this helpful? Yes

“ Excellent, personal and professional service!... ”

May 23,2018
Minithumbup
By: 'Rotherhithe New Road'
May 23,2018
0 people found
this helpful
The experience that we have had renting a property with Oliver Jacques has been both pleasant and problem free. After dealing with a number of other letting agents, in comparison, their personal, professional service and willingness to go the extra mile meant that we were ...
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Was this helpful? Yes

“ Very kind and friendly agent... ”

May 12,2018
Minithumbup
By: 'Luca and Helena'
May 12,2018
0 people found
this helpful
Serkan has been very professional and friendly with us. He went through all the points we needed to clarify a very patient way, and fully understood what were our needs. Overall, we've had a very good experience finding our new flat. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes

“ Enquiry... ”

May 07,2018
Minithumbup
By: 'Jeff'
May 07,2018
0 people found
this helpful
I have had my house evaluated, they were very honest about the situation of the market, I was very grateful....
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Was this helpful? Yes

“ Outstanding !... ”

May 03,2018
Minithumbup
Alex
Stephen
By: 'Richard T.'
May 03,2018
0 people found
this helpful
Both Alex and Stephen from the outset were professional, efficient and very effective! They always respond promptly to emails and found excellent tenants for both properties. The service has a local feel and I would definitely choose to engage OJ's again in future....
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Comment on agent fees
Fairest fee structure of all the agents surveyed in the area.
Was this helpful? Yes

“ Very helpful & very knowledgable of the area.... ”

Apr 22,2018
Minithumbup
By: 'Mim'
Apr 22,2018
1 people found
this helpful
Looked at this area for a flat for my son & found quite interesting for future viewing.The agent was very helpful....
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Comment on agent fees
Fee is fair.
Was this helpful? Yes

“ Excellent Service... ”

Apr 19,2018
Minithumbdown
By: 'Tahir M'
Apr 19,2018
1 people found
this helpful
During my experience with Oliver Jaques at the Surrey Quays Branch, the Lettings Team provided upheld the most excellent and professional service. The office was presented well alongside a positive attitude by the team which enabled me to feel comfortable as well as feel welcome. ...
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Was this helpful? Yes

“ Very Professional... ”

Apr 18,2018
Minithumbup
By: 'R Wilhelm'
Apr 18,2018
1 people found
this helpful
I've had a great experience with them. They're very honest and addressed all my needs as I didn't have much experience with renting. I highly recommend OJ....
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Comment on agent fees
Great value for the service provided.
Was this helpful? Yes

“ Great service... ”

Apr 14,2018
Minithumbup
Alex
By: 'Nora'
Apr 14,2018
0 people found
this helpful
Alex did a fantastic job in organising everything for our new flat, he supported us throughout the whole process and was a great point of contact....
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Was this helpful? Yes

“ Excellent service... ”

Mar 19,2018
Minithumbup
Michael
Paul
By: 'DaniF81'
Mar 19,2018
0 people found
this helpful
Very pleased with the service and with how fast they managed to sell my 2 properties. They kept me informed at all times and were able to get a good deal for us, so will be using them again in the future if needed....
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Was this helpful? Yes
Mar 07,2018
Minithumbup
Michael
Matteo
By: 'Dominic'
Mar 07,2018
0 people found
this helpful
Excellent Service sold my property and kept me informed and calm when buyers dropped out in the process. The whole team is excellent, both Sales and Lettings but I could only name two for this review. They were knowledgeable and pleasant to do business with. ...
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Comment on agent fees
Felt the fee was particularly reasonable for the amount of work they did on this particular sale.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Alex
By: 'Luke'
Feb 13,2018
0 people found
this helpful
Communication with the agent was excellent from start to finish. The move in was painless and any questions I had were answered promptly. Alex was particularly friendly and helpful throughout the whole process. After move in the support from the agent was very good. There ...
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Comment on agent fees
The fees were very good value for the service provided.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Michael
By: 'The Krojers'
Feb 13,2018
0 people found
this helpful
We have both bought and sold through OJ in the last five years. This is a truly 'local' service, with a love for the neighbourhood. We have found all staff we dealt with exceedingly kind, patient, helpful and friendly. They really care for the customers ...
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Was this helpful? Yes
Feb 06,2018
Minithumbup
Matteo
Michael
By: 'Lisa Sweet'
Feb 06,2018
0 people found
this helpful
Professional and helpful from the outset. I'm so pleased I made the decision to go with Oliver Jaques over the other local agent opposite that also provided a valuation. The service from the outset was excellent and nothing was too much trouble. I'd ...
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Comment on agent fees
Great and competitive fees
Was this helpful? Yes
Jan 30,2018
Minithumbup
Alex
Stephen
By: 'MW21'
Jan 30,2018
0 people found
this helpful
As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process easy and pleasant. Alex initially showed us around our flat, which we wanted to rent immediately, he was relaxed, interested and friendly, he told us ...
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Comment on agent fees
Fair fees, the paperwork was well prepared and to be expected. The holding fee is lower than most and this was a big factor in making me feel more relaxed when making an offer.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Erika
By: 'Lucy M'
Jan 19,2018
0 people found
this helpful
Erika has been a great support in all property enquiries and requests. We have been in the current property for 9 months and Erika has promptly responded to any concerns we have had and has delivered quick communication and solutions for all issues we've come ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 12,2018
Minithumbup
Paul
Matteo
By: 'IP'
Jan 12,2018
0 people found
this helpful
I instructed OJ after having had my property on the market for several weeks with 2 other (large) agents. We had had a fair amount of viewings but no offers. I was immediately impressed with Paul's market knowledge and his positive attitude on the valuation ...
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Comment on agent fees
Fair.
Was this helpful? Yes
Jan 02,2018
Minithumbup
Erika
By: 'Andy L'
Jan 02,2018
0 people found
this helpful
Erika has been very good at dealing with issues in my property and always responds promptly. I think Erika is an asset to the team at Oliver Jaques....
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Comment on agent fees
Fair
Was this helpful? Yes
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £235,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 5 46 8 50 0 24 0 3 4
Staff picture Michael
(64)

Staff picture Paul
(42)

Staff picture Nicola
(1)

Staff picture Gina
(18)

Staff picture Stephen
(17)

Staff picture Erika
(7)

Staff picture Fabio
(1)

Staff picture Sharon
(3)

Staff picture Serkan
(4)

No image available Robbie
(1)

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 29/03/2017, 9:16 AM by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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Branch - Surrey Quays, London, SE16

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