Cambridge, CB2
1.7/5, 46 reviews
20% recommended
38% lettings valuation accuracy
39% lettings fee satisfaction
No company information

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Leaders
140 Hills Road
Cambridge
Cambridgeshire
CB2 8PB
01223 500387

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 38% 39% £400 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 3 4 28 0 0 0 0 1 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

“Best service ever, informative, and instant r......”

Share on :
Aug 08,2022
Minithumbup
By: 'Deiaeddin'
Aug 08,2022
0 people found
this helpful
Best service ever, informative, and instant reply. Very polite and kind. I highly recommend leaders to anyone moving to this wonderful place....
read full review
Was this helpful? Yes

“Incompetency and deceit AVOID...”

Share on :
Jul 18,2022
Minithumbdown
By: 'Laura'
Jul 18,2022
1 people found
this helpful
Leaders manged my property for over a decade. It use to be good but then I realised every time a called them I had a new property manager who new nothing about me, my property or the tenant. Then the incompetency and deceit started. I ...
read full review
Was this helpful? Yes

“Beware of leaders Cambridge...”

Share on :
Jun 25,2022
Minithumbdown
By: 'Jyoti sharma'
Jun 25,2022
0 people found
this helpful
In 2021 we rented a house from leaders in Cambridge. Almost all the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’. I agree that Cambridge rental market is a sellers market and renters don have much say or option. ...
read full review
Was this helpful? Yes

“Poor handling of check out and cleaning deposit claim...”

Share on :
May 24,2022
Minithumbdown
By: 'Catarina Nascimento'
May 24,2022
0 people found
this helpful
Just wanted to share my experience renting with Leaders Cambridge for about an year. I don't have any complaints during our stay at the property. The check-in experience was not perfect, but I wouldn't go out of my way to talk about it. It was ...
read full review
Was this helpful? Yes

“blackmail...”

Share on :
May 18,2022
Minithumbdown
By: 'Peter'
May 18,2022
0 people found
this helpful
They forced me to rent a house with the no deposit option, and during the process they forced me to provide all of my credit card details including security code which they store in their own system. My card has been stolen, not physically but ...
read full review
Was this helpful? Yes

“Never let with Leaders...”

Share on :
Apr 11,2022
Minithumbdown
By: 'Hermione Blakiston'
Apr 11,2022
3 people found
this helpful
PLEASE never let with Leaders (see photos). 1.) Our property was not cleaned when we moved Sep 2021. There was: - A DEAD RAT amongst piles of trash and old tenants items - A 3 month old full carton on milk inside flooded and rotten fridge. - Pots ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“Terrible service. Slow replies and time waste......”

Share on :
Dec 02,2021
Minithumbdown
By: 'Vicki'
Dec 02,2021
1 people found
this helpful
Terrible service. Slow replies and time wasters. Why take on a property and then have no keys to view the place. Say that pets considered, take my personal details and then Reject the application because you own a pet?...
read full review
Was this helpful? Yes

“It was a difficult process getting into our h......”

Share on :
Nov 12,2021
Minithumbdown
By: 'Emilie'
Nov 12,2021
0 people found
this helpful
It was a difficult process getting into our home but Katie was very helpful throughout and brought us through all the paperwork. She was very friendly and kept us progressing all the time....
read full review
Was this helpful? Yes

“Scheduled a viewing and apparently was not booked...”

Share on :
Sep 26,2021
Minithumbdown
By: 'Deborah'
Sep 26,2021
2 people found
this helpful
I got a call last Wednesday to schedule a viewing for à flat in cambridge. The agent did request for us to com in on Friday but due to work obligations we could not made it therefore the agent agreed to do the viewing on Saturday. ...
read full review
Was this helpful? Yes

“Awful! They are borderline criminal and out t......”

Share on :
Jun 12,2021
Minithumbdown
By: 'Francine'
Jun 12,2021
7 people found
this helpful
Awful! They are borderline criminal and out to exploit people. We tried to view a property and they were basically unreachable by telephone or email. They promised us a video viewing of a property but never sent it, then coerced us into paying a holding ...
read full review
Was this helpful? Yes

“Leaders have successfully found tenants, most......”

Share on :
Feb 21,2021
Minithumbup
By: 'Avis'
Feb 21,2021
0 people found
this helpful
Leaders have successfully found tenants, most recently Katie and Matt have secured a new tenancy. Katie has kept me informed and updated during the whole process and gone out of her way to manage the negotiation with photographs and suggestions....
read full review
Was this helpful? Yes

“We have always found Katie to be cheery and h......”

Share on :
Feb 20,2021
Minithumbup
By: 'Jennifer'
Feb 20,2021
0 people found
this helpful
We have always found Katie to be cheery and helpful. She always keeps us up to date with what is happening....
read full review
Was this helpful? Yes

“It was my first time using a letting agency a......”

Share on :
Feb 19,2021
Minithumbup
By: 'Samantha'
Feb 19,2021
1 people found
this helpful
It was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond ...
read full review
Was this helpful? Yes

“Never again with Leaders...”

Share on :
Feb 17,2021
Minithumbdown
By: 'Tsvetelina'
Feb 17,2021
3 people found
this helpful
It took Leaders over 6months to fix the floor in the house. Wrote 20+ emails to report the issues every time insisting that this need to be fixed ASAP. The same with the whole in the bathroom. Very disappointed by Hannah and the manager, forgot her ...
read full review
Was this helpful? Yes

“Jade has been managing my properties for seve......”

Share on :
Feb 16,2021
Minithumbup
By: 'Caroline'
Feb 16,2021
0 people found
this helpful
Jade has been managing my properties for several months. There were many problems over this time that required attention and Jade has always been efficient and communicated well during this time. I know if I require any thing Jade will always respond and seek out ...
read full review
Was this helpful? Yes

“Incompetent, unprofessional, unethical...”

Share on :
Feb 16,2021
Minithumbdown
By: 'Mitchell'
Feb 16,2021
1 people found
this helpful
I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don't ...
read full review
Attachments

Review file
Was this helpful? Yes

“Shockingly bad service, unsafe property...”

Share on :
Feb 15,2021
Minithumbdown
By: 'Disappointed G'
Feb 15,2021
2 people found
this helpful
Terrible service from Lukasz the alleged 'property manager' - unresponsive, and dismissive. We have had no hot water or heating for 3 days and this will not be fixed for a further 3. He only responded to my phone calls and emails about this after I called ...
read full review
Was this helpful? Yes

“Leaders in procrastination...”

Share on :
Dec 18,2020
Minithumbdown
By: 'José Fernando'
Dec 18,2020
1 people found
this helpful
If you have had Leaders as a letting agent, it may sound familiar to you sentences such as "this is a new property for management", "I wasn't aware of the issue"...either this is what they do to gain time or there is a huge ...
read full review
Was this helpful? Yes

“I am very grateful for the Leaders Cambridge ......”

Share on :
Oct 07,2020
Minithumbup
By: 'Irina'
Oct 07,2020
0 people found
this helpful
I am very grateful for the Leaders Cambridge for their friendly and professional reviewing of my property: very fast and responsive to my need! It was a pleasure to deal with Dominic, thank you so much!...
read full review
Was this helpful? Yes

“would give less if i could. such a shame for ......”

Share on :
Aug 10,2020
Minithumbdown
By: 'amy'
Aug 10,2020
2 people found
this helpful
would give less if i could. such a shame for such a nice property to be managed so poorly. property was no where near sorted when i moved in and they have been so incredibly slow at getting things sorted since....
read full review
Was this helpful? Yes
By: amy rosier
Aug 21, 2020
View all comments (1)
Leaders have since resolved the outstanding maintenance issues, a month after the start of the tenancy. ...

“If there was a minus star I would give that o......”

Share on :
May 30,2020
Minithumbdown
By: 'Christie'
May 30,2020
4 people found
this helpful
If there was a minus star I would give that one! Guys be careful if you approach leaders no matter how beautiful the property you are looking may be! I paid a deposit for a property that I decided to rent, The agent was talking ...
read full review
Was this helpful? Yes

“Quite helpful and accommodating in special circumstances...”

Share on :
Jul 02,2019
Minithumbup
By: 'Chathurika'
Jul 02,2019
0 people found
this helpful
I had to find a property before I moved in to the UK because I came with my family and had no relatives or friends who could temporarily accommodate us. I left messages with several real estate agencies and only 2 including the Leaders even bothered ...
read full review
Was this helpful? Yes

“2 years of shit...”

Share on :
Jun 09,2019
Minithumbdown
By: 'Redi'
Jun 09,2019
5 people found
this helpful
So we and my housemates have been with these guys for 2 years. In this time, they have booked viewongs on our property without telling us 3 times, booked viewing with less than 24 hours notice twice, almost made myself and another housemate homeless because they "couldn't finish ...
read full review
Comment on agent fees
Extortionate.
Was this helpful? Yes

“The biggest problem with the way Leaders do business is ......”

Share on :
Jan 18,2019
Minithumbdown
By: 'Kevin'
Jan 18,2019
20 people found
this helpful
The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply ...
read full review
Comment on agent fees
As others have mentioned in other reviews of them, they also spring ridiculous admin fees on you when you're moving in. Definitely not unique to Leaders but toxic anyway and made more laughable by their refusal to ever actually do their job.
Was this helpful? Yes

“Repeated entry without notification or consent...”

Share on :
Nov 27,2018
Minithumbdown
By: 'Cambridgetenant'
Nov 27,2018
15 people found
this helpful
When moving out of rented accommodation, Leaders frequently came into the house with zero warning or notification. When we asked for notice they would be coming into the property, they simply started coming during the day when we were out without telling us (we found ...
read full review
Was this helpful? Yes

“OK...”

Share on :
Nov 06,2018
Minithumbup
By: 'Ayusha'
Nov 06,2018
2 people found
this helpful
I'm a pianist and had great difficulties finding a property where I could play the piano - so was absolutely delighted when I found a charming coach house which seemed ideal for the piano. Extremely grateful to Jamie Abbott who helped me getting the property....
read full review
Comment on agent fees
Quite expensive, plus compulsory insurance..wouldn't say good.
Was this helpful? Yes

“AVOID AT ALL COSTS! THE WORST IN CAMBRIDGE!...”

Share on :
Oct 18,2018
Minithumbdown
By: 'Kalaivani'
Oct 18,2018
11 people found
this helpful
Leaders is one of the worst real estate agents, at least in Cambridge. First of all, their charges are exorbitant. Absolutely unjustifiable for the service they provide. Apart from rent and 1.5x rent as deposit, I almost ended up paying them a month's rent as ...
read full review
Comment on agent fees
Exorbitant. Not worthy of the service they provide.
Was this helpful? Yes

“Appalling service...”

Share on :
Oct 15,2018
Minithumbdown
By: 'frustrated'
Oct 15,2018
11 people found
this helpful
Having waited a long time for this property, and having had our phone calls ignored, we made an appointment and went to the office, and were totally ignored by members of staff, and left to a new young lady called Bethany, she took the brunt ...
read full review
Comment on agent fees
Very high fees for service provided.
Was this helpful? Yes

“Avoid this agency at all costs...”

Share on :
Oct 10,2018
Minithumbdown
By: 'Honest'
Oct 10,2018
9 people found
this helpful
This letting agency is one of the worst in Cambridge. Please try to avoid them if it is possible. If it is not possible, then avoid anyway. They charge high fees for very slow and bad service. In the beginning of our tenancy they "forgot" ...
read full review
Comment on agent fees
Very high fees for lack of service. Bad.
Was this helpful? Yes

“Absolutely disgusting ......”

Share on :
Oct 08,2018
Minithumbdown
By: 'Jasmin'
Oct 08,2018
10 people found
this helpful
Absolutely disgusting service from a deceitful bunch of *. AVOID their lettings department in Cambridge by all means. They agreed to let us a property after running all the checks and supposedly talking to the owner. They told us that they will sign the contract when ...
read full review
Comment on agent fees
NO AGENT FEES is a scam.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Cambridge CB2 8PB


As Seen On

Find the Best Agent to
Sell or Rent Your Home