38% lettings valuation accuracy
39% lettings fee satisfaction
No company information
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
Latest Reviews
8th Aug 2022
reviewed by 'Deiaeddin'
18th Jul 2022
reviewed by 'Laura'
25th Jun 2022
reviewed by 'Jyoti sharma'
24th May 2022
reviewed by 'Catarina Nascimento'
18th May 2022
reviewed by 'Peter'
11th Apr 2022
reviewed by 'Hermione Blakiston'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 38% | 39% | £400 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 4 | 28 | 0 | 0 | 0 | 0 | 1 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
Aug 08,2022
Aug 08,2022
0
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Best service ever, informative, and instant reply.
Very polite and kind. I highly recommend leaders to anyone moving to this wonderful place....
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Jul 18,2022
Jul 18,2022
1
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Leaders manged my property for over a decade. It use to be good but then I realised every time a called them I had a new property manager who new nothing about me, my property or the tenant.
Then the incompetency and deceit started. I ...
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Jun 25,2022
Jun 25,2022
0
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In 2021 we rented a house from leaders in Cambridge. Almost all the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’.
I agree that Cambridge rental market is a sellers market and renters don have much say or option. ...
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May 24,2022
May 24,2022
0
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Just wanted to share my experience renting with Leaders Cambridge for about an year.
I don't have any complaints during our stay at the property. The check-in experience was not perfect, but I wouldn't go out of my way to talk about it.
It was ...
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May 18,2022
May 18,2022
0
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They forced me to rent a house with the no deposit option, and during the process they forced me to provide all of my credit card details including security code which they store in their own system. My card has been stolen, not physically but ...
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Apr 11,2022
Apr 11,2022
3
people found
this helpful
this helpful
PLEASE never let with Leaders (see photos).
1.) Our property was not cleaned when we moved Sep 2021. There was:
- A DEAD RAT amongst piles of trash and old tenants items
- A 3 month old full carton on milk inside flooded and rotten fridge.
- Pots ...
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Dec 02,2021
Dec 02,2021
1
people found
this helpful
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Terrible service. Slow replies and time wasters. Why take on a property and then have no keys to view the place. Say that pets considered, take my personal details and then Reject the application because you own a pet?...
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Nov 12,2021
Nov 12,2021
0
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It was a difficult process getting into our home but Katie was very helpful throughout and brought us through all the paperwork. She was very friendly and kept us progressing all the time....
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Sep 26,2021
Sep 26,2021
2
people found
this helpful
this helpful
I got a call last Wednesday to schedule a viewing for à flat in cambridge. The agent did request for us to com in on Friday but due to work obligations we could not made it therefore the agent agreed to do the viewing on Saturday.
...
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Jun 12,2021
Jun 12,2021
7
people found
this helpful
this helpful
Awful! They are borderline criminal and out to exploit people. We tried to view a property and they were basically unreachable by telephone or email. They promised us a video viewing of a property but never sent it, then coerced us into paying a holding ...
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Feb 21,2021
Feb 21,2021
0
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Leaders have successfully found tenants, most recently Katie and Matt have secured a new tenancy. Katie has kept me informed and updated during the whole process and gone out of her way to manage the negotiation with photographs and suggestions....
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Feb 20,2021
Feb 20,2021
0
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We have always found Katie to be cheery and helpful.
She always keeps us up to date with what is happening....
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Feb 19,2021
Feb 19,2021
1
people found
this helpful
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It was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond ...
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Feb 17,2021
Feb 17,2021
3
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this helpful
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It took Leaders over 6months to fix the floor in the house. Wrote 20+ emails to report the issues every time insisting that this need to be fixed ASAP. The same with the whole in the bathroom. Very disappointed by Hannah and the manager, forgot her ...
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Feb 16,2021
Feb 16,2021
0
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Jade has been managing my properties for several months. There were many problems over this time that required attention and Jade has always been efficient and communicated well during this time. I know if I require any thing Jade will always respond and seek out ...
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Feb 16,2021
Feb 16,2021
1
people found
this helpful
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I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don't ...
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Feb 15,2021
Feb 15,2021
2
people found
this helpful
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Terrible service from Lukasz the alleged 'property manager' - unresponsive, and dismissive. We have had no hot water or heating for 3 days and this will not be fixed for a further 3. He only responded to my phone calls and emails about this after I called ...
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Dec 18,2020
Dec 18,2020
1
people found
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If you have had Leaders as a letting agent, it may sound familiar to you sentences such as "this is a new property for management", "I wasn't aware of the issue"...either this is what they do to gain time or there is a huge ...
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Oct 07,2020
Oct 07,2020
0
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I am very grateful for the Leaders Cambridge for their friendly and professional reviewing of my property: very fast and responsive to my need! It was a pleasure to deal with Dominic, thank you so much!...
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Aug 10,2020
Aug 10,2020
2
people found
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would give less if i could. such a shame for such a nice property to be managed so poorly. property was no where near sorted when i moved in and they have been so incredibly slow at getting things sorted since....
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Aug 21, 2020
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Leaders have since resolved the outstanding maintenance issues, a month after the start of the tenancy. ...
May 30,2020
May 30,2020
4
people found
this helpful
this helpful
If there was a minus star I would give that one!
Guys be careful if you approach leaders no matter how beautiful the property you are looking may be!
I paid a deposit for a property that I decided to rent,
The agent was talking ...
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Jul 02,2019
Jul 02,2019
0
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I had to find a property before I moved in to the UK because I came with my family and had no relatives or friends who could temporarily accommodate us. I left messages with several real estate agencies and only 2 including the Leaders even bothered ...
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Jun 09,2019
Jun 09,2019
5
people found
this helpful
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So we and my housemates have been with these guys for 2 years. In this time, they have booked viewongs on our property without telling us 3 times, booked viewing with less than 24 hours notice twice, almost made myself and another housemate homeless because they "couldn't finish ...
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Comment on agent fees
Extortionate.
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Jan 18,2019
Jan 18,2019
20
people found
this helpful
this helpful
The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply ...
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Comment on agent fees
As others have mentioned in other reviews of them, they also spring ridiculous admin fees on you when you're moving in. Definitely not unique to Leaders but toxic anyway and made more laughable by their refusal to ever actually do their job.
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Nov 27,2018
Nov 27,2018
15
people found
this helpful
this helpful
When moving out of rented accommodation, Leaders frequently came into the house with zero warning or notification.
When we asked for notice they would be coming into the property, they simply started coming during the day when we were out without telling us (we found ...
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Nov 06,2018
Nov 06,2018
2
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this helpful
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I'm a pianist and had great difficulties finding a property where I could play the piano - so was absolutely delighted when I found a charming coach house which seemed ideal for the piano. Extremely grateful to Jamie Abbott who helped me getting the property....
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Comment on agent fees
Quite expensive, plus compulsory insurance..wouldn't say good.
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Oct 18,2018
Oct 18,2018
11
people found
this helpful
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Leaders is one of the worst real estate agents, at least in Cambridge.
First of all, their charges are exorbitant. Absolutely unjustifiable for the service they provide. Apart from rent and 1.5x rent as deposit, I almost ended up paying them a month's rent as ...
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Comment on agent fees
Exorbitant. Not worthy of the service they provide.
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Oct 15,2018
Oct 15,2018
11
people found
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Having waited a long time for this property, and having had our phone calls ignored, we made an appointment and went to the office, and were totally ignored by members of staff, and left to a new young lady called Bethany, she took the brunt ...
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Comment on agent fees
Very high fees for service provided.
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Oct 10,2018
Oct 10,2018
9
people found
this helpful
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This letting agency is one of the worst in Cambridge. Please try to avoid them if it is possible. If it is not possible, then avoid anyway. They charge high fees for very slow and bad service.
In the beginning of our tenancy they "forgot" ...
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Comment on agent fees
Very high fees for lack of service. Bad.
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Oct 08,2018
Oct 08,2018
10
people found
this helpful
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Absolutely disgusting service from a deceitful bunch of *. AVOID their lettings department in Cambridge by all means. They agreed to let us a property after running all the checks and supposedly talking to the owner. They told us that they will sign the contract when ...
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Comment on agent fees
NO AGENT FEES is a scam.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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