79% sales valuation accuracy
100% sales fee satisfaction
No company information
Latest Reviews
27th Feb 2021
reviewed by 'Julia Bell'
10th Oct 2018
reviewed by 'C'
29th Jun 2018
reviewed by 'Maintenance'
Opening Hours
Address
Jacksons Estate Agents
372-374 Garratt Lane
London
Greater London
SW18 4ES
020 8971 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 10 | 11 | 0 | 1 | 2 | 1 | 3 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 29,2021
Apr 29,2021
0
people found
this helpful
this helpful
Great service finding a landlord
Absolutely professional and thorough.
Super friendly and communication is great. Special thanks to Komail he is so helpful and friendly he is the best ??
Can honestly say best estate agents I have dealt with. Thank you jacksons earlsfield...
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Feb 27,2021
Feb 27,2021
0
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I viewed various flats through multiple estate agents and nothing compared to the service and warmth I received from Renee. She was efficient and professional throughout the whole process, even taking my calls on her day off. I felt she worked hard at securing me ...
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May 15,2019
May 15,2019
1
people found
this helpful
this helpful
just exchanged on our first flat through Jackson's Earlsfield. The agent showing us around was Sophie who was absolutely fine. When we moved onto "sales support" we had the unfortunate experience of dealing with Talvinder. She directly lied to us over why the completion date ...
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Comment on agent fees
NA
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Oct 10,2018
Oct 10,2018
2
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this helpful
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I wish I could rate this 0 stars.
I have had the displeasure of using Jackons Earlsfield for a year long rental. They are the worst company I have ever come across. Repairs are never completed - when we first moved in we were given a ...
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Comment on agent fees
Bad - extortionately priced
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Feb 01, 2019
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I have never heard a good word said about estate agents. personally I would also rate Saxons of colchester zero and browns of colchester zero ...
Jul 13,2018
Jul 13,2018
0
people found
this helpful
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Jacksons have placed great tenants back-to-back in my flat for the past 10 years. I've always been impressed by Jessie and team. The management service has improved massively over the years. My most recent property managers - Ana and Marta - have been prompt and efficient, ...
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Jul 16, 2018
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Dear Liz,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wandsworth Office and the Property Management Team. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Asma
Customer Relations Manager ...
Jun 29,2018
Jun 29,2018
0
people found
this helpful
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Jo Sayer was absolutely brilliant and acted quickly and professionally when we had a problem with our hot water and lights. It was taken care of immediately and she was also very friendly and calm during the whole process.
A nice welcomed change from the ...
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Jul 02, 2018
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Dear Sir/Madam,
Thank you for your review regarding your experience with our Property Management Team. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Asma Chughtai
Customer Relations Manager ...
Apr 17,2018
Apr 17,2018
0
people found
this helpful
this helpful
Yasmin was the first Lettings Consultant, my boyfriend & I met, while trying to find our first home together. Immediately we both warmed to her & appreciated her genuine interest in wanting to help us find the perfect place. What gained further respect on our end was ...
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Apr 20, 2018
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Dear Jill,
We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
We hope we can be of assistance again in the future and would like to wish you all the best.
Kind Regards,
Ma ...
Nov 09,2017
Nov 09,2017
0
people found
this helpful
this helpful
As a Landlord I employed KFH first to market my property, they proved to be slow and ineffective.
After 1-2 weeks I employed Jacksons who immediately begun bringing round viewers and offers.
Tom Batchelor was professional and results driven from start to finish and eventually ...
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Comment on agent fees
Good
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Feb 14, 2018
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Dear Richard,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Nov 03,2017
Nov 03,2017
0
people found
this helpful
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We had a very good work with Sophie. she was extremely helpful for all the way through the process of buying a new flat for us.
She knew what the process is exactly and have helped a lot for moving forward to the next step ...
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Feb 14, 2018
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Dear YJJU,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 24,2017
May 24,2017
0
people found
this helpful
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Had great service from Sophie at Jacksons when we were buying our flat. She wasn't pushy like some of the other agents we dealt with. She was proactive during the conveyancing process and understood our concerns when they arose....
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Jun 13, 2017
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Dear Nicky,
Thank you very much for your great review regarding our Wandsworth Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
May 08,2017
May 08,2017
1
people found
this helpful
this helpful
Excellent service provided by Jay, He was very professional and proficient in completing the tenancy.
Also very impressed with the service Jackson's provided overall, I would definitely recommend them....
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Jun 13, 2017
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Dear Paul,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 07,2017
May 07,2017
0
people found
this helpful
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Jay is a very friendly and honest guy. It shows that he really cares about his clients, nothing is to much trouble for him. We would highly recommend using Jay as your agent....
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Jun 13, 2017
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Dear Krissy and Greg,
Thank you very much for your great review regarding our Wandsworth Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
May 03,2017
May 03,2017
0
people found
this helpful
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Jay was not only extremely professional, he was also proactive in enabling us to see a flat that had yet to hit the website.
He was always courteous and personable in his dealings and more than efficient in his processing of the paperwork.
I have ...
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Comment on agent fees
Compared to the rest of the market the fees were reasonable.
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Jun 13, 2017
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Dear EF,
Thank you for your review regarding your experience with our Wandsworth Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 03,2017
May 03,2017
0
people found
this helpful
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I have used Jacksone various times in the past to sell and buy property and have always been impressed, this was my first experience with the letting someone department and Jack and the team have been excellent from day one!
Not only did they secure ...
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Comment on agent fees
Very fair for the service and results.
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Jun 13, 2017
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Dear Alex,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 02,2017
May 02,2017
0
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this helpful
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Very good service, very polite and helpful. No fuss. Jay is professional, and friendly. communicates well, responds quickly and thoroughly to queries and concerns. Thank you....
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Comment on agent fees
better than some!
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Jun 13, 2017
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Dear Newman,
Thank you very much for your great review regarding our Wandsworth Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 23,2017
Mar 23,2017
0
people found
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Jack was incredibly helpful in our property search. He got back to us quickly and with all the answers to our questions. He made everything very easy and stress free...
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Jun 13, 2017
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Dear Anna and Matt,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 22,2017
Mar 22,2017
0
people found
this helpful
this helpful
Jay is professional, and friendly. He is obviously committed to tenanting the property as quickly as possible and works to achieve this. He communicates well and frequently, and is open and helpful. In our interactions, Jay went over-and-above to ensure we were comfortable with the ...
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Comment on agent fees
Did not compare.
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Jun 13, 2017
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Dear Miwa,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 14,2017
Mar 14,2017
0
people found
this helpful
this helpful
Jacksons agency have been brilliant in helping me find a flat, even after the flat I wanted went off the market. Jack has been extremely patient to answer all my questions and concerns and helped negotiate with landlord. Everything was done very fast and to ...
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Comment on agent fees
Great service, fees are not too high.
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Mar 15, 2017
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Dear Sir/Madam,
Thank you very much for your lovely review regarding our Wandsworth Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Oct 28,2016
Oct 28,2016
0
people found
this helpful
this helpful
We have just started working with Jacksons property maintenance department - the property managers are quick to action and concise in their working. Ann Brown, who oversees the team, is quick to assist with account related queries and those of a more difficult nature. Jacksons ...
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Sep 29,2016
Sep 29,2016
0
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Valerie and Anne have been helping me deal with some issues at a flat we rent. I have only recently been dealing with Valerie but they have been very efficient in resolving a very long and drawn out matter and I appreciate everything they have ...
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Jul 08,2016
Jul 08,2016
5
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Absolutely shocking agency. NEVER use them.
From day one of renting a property through Jacksons, we experienced lies, lies and more lies.
Ann in particular is an incredibly bad agent who avoids issues that are presented to her and more than happy to ignore distressed ...
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Jul 08, 2016
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Dear Sir/Madam,
Jacksons has been operational for 21 years, and without wishing to come across as defensive we are by no means ‘an absolutely shocking' agency. We are a local business, employing local people, we charge reasonable fees that are significantly lower than larger commercial companies, and we treat our clients with care and decency.
I note that your posting has been made anonymously, with little detail and containing almost no facts. If indeed you have been mistreated by ...
Jun 20,2016
Jun 20,2016
0
people found
this helpful
this helpful
I mostly have had telephone contact with Karina Selway in management department. karina has always been very helpful,professional, and easy to talk with. I do really appreciate her efficiency and kindness....
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Comment on agent fees
I had rented my property through Wands worth office, I think the fee was slightly high, and also with installation of Co detector they charged me too much.
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Mar 19,2016
Mar 19,2016
0
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We have the privilege to deal with all Jacksons offices and they always offer a warm welcome. We particularly deal with the maintenance department and they are such a lovely team. They show professionalism and genuine care. It is a true pleasure to deal with ...
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Dec 05,2015
Dec 05,2015
0
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I have just rented out my flat for the first time through Jacksons and have been very happy with their service. Julia has been consistently helpful and professional in taking me through the process. She was prompt in responding to questions and queries that I ...
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Oct 19,2015
Oct 19,2015
0
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Ann Brown was extremely helpful in helping me communicate and resolve party wall matters with the landlord of the property she manages. She got back to my emails and phone calls in timely manner and was very professional and understanding. It was a pleasure dealing ...
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Jun 17,2015
Jun 17,2015
0
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I have worked with and been in contact with lots of estate agents recently with varying experinces, some shockingly bad, some ok and some superb!
Working working with you and your service has been superb, not just because I was able to secure a property. ...
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Feb 09,2015
Feb 09,2015
0
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Julia was incredibly helpful, and prompt in responding to any questions or queries that I had with respect to the tenancy, and very professional in her approach. I am very happy with the service provided by Jacksons, and would recommend them as a Landlord....
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Jan 07,2015
Jan 07,2015
1
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this helpful
this helpful
Went for a viewing for a 1bed flat on Strathon Drive SW17. The pictures on Jakson's site look very attractive and the description was great, unfotunately it took us 25 minutes to get to the property from the station instead of 10 as described and when we ...
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Nov 15,2014
Nov 15,2014
1
people found
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We have had a bad experience with Jacksons since moving into our flat. They consistently don't reply to emails or return phone calls. I have generally had to send 3/4 emails in order to get a response. They were very helpful and accommodating while we were ...
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What agent could do to change your mind?
Reply to emails and return phone calls.Attached Filesnbsp;
Comment on agent fees
I think the fees were fair, but still high. We do feel slightly resentful having paid them, given the treatment we now receive.
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Nov 01,2014
Nov 01,2014
7
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I wish I had found this site sooner. This is fantastic. I have so many positive things to say about agencies I have used previously and its great that there is forum to give propective tenants an idea about what they are in for because ...
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What agent could do to change your mind?
Respond to your tenants don't ignore them. Remember that tenants often become home oweners eventually so they should be treated as fairly as the Landlord's you serve because they may one day be the customers you are looking for.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
