Hacking & Paterson
Glasgow, G3
1.3/5, 61 reviews
13% recommended
0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
13% lettings fee satisfaction
No company information
1-2-Let | Free instant Valuation

Opening Hours
Address

Hacking & Paterson
1 Newton Terrace Charing Cross
Charing cross,Glasgow
City of Glasgow
G3 7PL
0141 248 5693

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £28,000 £190,000
Lettings 33% 13% £265 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 9 1 4 0 1 0 1 7 38
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Hacking & Paterson Branches (view all )

“Satisfied service...”

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Nov 20,2019
Minithumbup
By: 'Graham Simpson'
Nov 20,2019
0 people found
this helpful
Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser. Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported ...
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Was this helpful? Yes
By: Hacking and Paterson Management Services
Nov 21, 2019
View all comments (1)
Dear Mr Simpson Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. Kind regards Jamie Elder Customer Relationship Manager Tel: 0141 248 5693 ...

“Well done!...”

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Nov 02,2019
Minithumbup
By: 'Anne Ritchie'
Nov 02,2019
2 people found
this helpful
I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly ...
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Was this helpful? Yes
By: Hacking and Paterson Management Services
Nov 21, 2019
View all comments (1)
Dear Ms Ritchie Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. Kind regards Jamie Elder Customer Relationship Manager Tel: 0141 248 5693 ...

“As everyone else has said, this company are nothing but * ......”

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Sep 05,2019
Minithumbdown
By: 'Tony'
Sep 05,2019
2 people found
this helpful
As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out. I'd move property rather than use ...
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Comment on agent fees
The fees were grossly inflated considering that no maintenance services were provided.
Was this helpful? Yes

“Hacking & Paterson...useless and rude...”

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Sep 04,2019
Minithumbdown
By: 'Dawn Dickson'
Sep 04,2019
1 people found
this helpful
I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a ...
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“Wish it could be 0 stars! Truly awful factors......”

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Aug 30,2019
Minithumbdown
By: 'Sarah Byrne'
Aug 30,2019
3 people found
this helpful
Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband ...
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Was this helpful? Yes

“1 resident costs the others £260 in 2 minutes...”

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Aug 08,2019
Minithumbdown
By: 'Angella O'Donnell'
Aug 08,2019
2 people found
this helpful
A tree surgeon has just cut a tree in 2 minutes costing £260. The inept factors sent a letter asking for objections but the neighbours has no idea which tree. It turns out it is not the largest tree but it was annoying 1 person so we are ...
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Was this helpful? Yes

“Con Artists...”

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May 23,2019
Minithumbdown
By: 'Angry Customer'
May 23,2019
5 people found
this helpful
H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Cat woman
Jun 29, 2019
View all comments (3)
Don’t bother reading their replies, they will do nothing to resolve any issues. ...

“Worst firm in Scotland - awful...”

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Apr 07,2019
Minithumbdown
By: 'idemandarefund'
Apr 07,2019
9 people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
Was this helpful? Yes

“Robbers...”

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Mar 22,2019
Minithumbdown
By: 'Fergus.'
Mar 22,2019
1 people found
this helpful
HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for ...
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Comment on agent fees
Bad.
Was this helpful? Yes
By: Jamie Elder
Mar 27, 2019
View all comments (1)
Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these matters very seriously. Unfortunately, without details of the relevant property concerned, I cannot locate any record of a customer experience fitting the comments in your review. If you are, or were, a customer of ours, I would like to investigate, and resolve your concerns and would ask that you e ...

“THIEFS...”

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Feb 11,2019
Minithumbdown
By: 'Paul Robinson'
Feb 11,2019
5 people found
this helpful
We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each ...
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Comment on agent fees
BAD
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“Theives, cowboys and rip off merchants. GET RID ASAP!...”

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Nov 30,2018
Minithumbdown
By: 'HP Hater'
Nov 30,2018
11 people found
this helpful
If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists! They were the chosen factors when I moved into my development some time ago and they are ...
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Comment on agent fees
Scandalous. Don’t know how they can justify their extortionate fees. Don’t know how they can live with themselves either. Theives!
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“DISFRACEFUL SCAM MERCHANT...”

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Sep 14,2018
Minithumbdown
By: 'UNLAWFUL'
Sep 14,2018
6 people found
this helpful
These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are ...
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Comment on agent fees
Rediculous is an understatement
Was this helpful? Yes

“Shocking...”

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Aug 24,2018
Minithumbdown
By: 'G41'
Aug 24,2018
7 people found
this helpful
Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 “private repair” bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ...
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“Scam Merchants...”

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Jul 16,2018
Minithumbdown
By: 'Mike Rudd'
Jul 16,2018
11 people found
this helpful
Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily ...
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Was this helpful? Yes
By: Rosalind Boyd
Aug 07, 2018
View all comments (1)
Agree. Final quarterly fees £354 instead of £250 which is bad enough. They also added on £70 to finalise our bill!. Over £400. Guess what our deposit of £250. Hardly saw any of it. ...

“con man...”

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Jun 28,2018
Minithumbdown
By: 'ripped off'
Jun 28,2018
8 people found
this helpful
this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my ...
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Comment on agent fees
shocking its theft at best
Was this helpful? Yes

“a scamming company only think to rip off honest home owners...”

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Apr 25,2018
Minithumbdown
By: 'philippe'
Apr 25,2018
6 people found
this helpful
the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud. h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely nothing,*.i ...
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Comment on agent fees
a rip off,stealing money from owners by any means as much as possible
Was this helpful? Yes
By: Maggie
May 02, 2018
View all comments (1)
The most untrustworthy company I have never known. Favour contractors more than the client. Keep clear!!! ...

“Have just received my final bill and feel as if ......”

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Feb 24,2018
Minithumbdown
By: 'SCAMMED'
Feb 24,2018
14 people found
this helpful
Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of £40-£45 on the basis that my original deposit was £50 and ...
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Comment on agent fees
Totally appalling - final fee can not be justified and NEVER thought they were value for money!
Was this helpful? Yes
By: David
Feb 08, 2019
View all comments (1)
Exactly what has just happened to me & my partner. £100 float on moving in 3 years ago, every bill paid as and when required and paid right up to date we moved yet they've taken £90 fee. They have the nerve not to wear masks ? ...

“Absolute rip off merchants, only wanting to see how much ......”

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Dec 19,2017
Minithumbdown
By: 'Ackeygraham'
Dec 19,2017
11 people found
this helpful
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer! Now sold our flat and settled the so called final bill, they have managed to wangle a fee to take ...
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Comment on agent fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
Was this helpful? Yes

“Useless bunch *. I have no common ground at my property, ......”

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Jun 16,2017
Minithumbdown
By: 'Rip off merchants'
Jun 16,2017
20 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (...
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Comment on agent fees
Rip off
Was this helpful? Yes
By: Mark
Jun 23, 2017
View all comments (1)
Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...

“If you can get them to answer the phone, they ......”

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Jun 07,2017
Minithumbdown
By: 'Rob F'
Jun 07,2017
16 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ...
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“Utter thieves!Hacking and Patterson are the sort of *Factors ......”

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May 22,2017
Minithumbup
By: 'ripped off customer'
May 22,2017
13 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through ...
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Comment on agent fees
Nothing good can be said about these robbing cowboys
Was this helpful? Yes

“Terrible. Years of bad service, suspicious charges, work not done ......”

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May 16,2017
Minithumbdown
By: 'Disgruntled Home Owner'
May 16,2017
14 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack ...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
Was this helpful? Yes
By: Thomas
Feb 05, 2018
View all comments (1)
If you have an overall majority, you need to write to them with the signatories of all the owners (not tenants) and instruct them that under the terms and conditions of your Title Deeds you have elected to dismiss their services. Govan Law Centre has a template you can use to write the letter and remove them, it comes under the Tenement Act, use it - I did and we sacked Hacking and Paterson but had pre-arranged to transfer to a social housing landlord who also branched out to Property Managemen ...

“This company is the WORST factor I have come across, ......”

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Apr 30,2017
Minithumbdown
By: 'Landlord'
Apr 30,2017
10 people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue ...
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Comment on agent fees
Overcharging, do nothing for their money.
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“Worst company ever total joke! Paying ground maintenance fees and ......”

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Feb 23,2017
Minithumbdown
By: 'Madeline'
Feb 23,2017
13 people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also ...
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Comment on agent fees
Robbers
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“When it is necessary to contact the office I receive ......”

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Jan 27,2017
Minithumbup
By: 'Neil'
Jan 27,2017
1 people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Nov 09, 2017
View all comments (1)
Mr Young lied to me and then when I asked to make a formal complaint. He said "no problem, you just write to ME and I will deal with it" I pointed out that there was no Wayne should be dealing with complaints made against him and that he would surely just put my letter in the bin. He then said "I can not predict on how I will deal with it" I was left speechlees! ...

“The most incompetent and dishonest company I have ever encountered. ......”

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Jan 23,2017
Minithumbdown
By: 'Christine'
Jan 23,2017
21 people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed ...
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By: Linda
May 22, 2017
View all comments (1)
Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant I'm going to get this back! They have also informed us the money they owe us won't be paid until August!! Our estate was once charged £70 for moving a dead bird!!! How are they getting away with this? Who regulates them? Furious 😡 ...

“If I saw Hacking and Paterson in a home report ......”

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Oct 01,2016
Minithumbdown
By: '12.45-2'
Oct 01,2016
26 people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
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Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
Was this helpful? Yes

“If I could give a minus review I would. I ......”

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Sep 14,2016
Minithumbup
By: 'Lesley'
Sep 14,2016
22 people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. ...
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Comment on agent fees
Paying extortionate fees for absolutely nothing.
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“Never in my existence have I ever met more corrupt, ......”

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May 28,2016
Minithumbdown
By: 'Simon'
May 28,2016
15 people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can ...
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What agent could do to change your mind?
Legal Extortion
Attached Filesnbsp;
Comment on agent fees
Legal Extortion
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“Absolutely terrible service accompanied by huge monthly bills. HP are ......”

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Mar 07,2016
Minithumbdown
By: 'AO'
Mar 07,2016
13 people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
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Comment on agent fees
Very high
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Hacking & Paterson, Glasgow G3 7PL


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