“Awful management for this companyTerrible ma......”
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1 Star Review
Aug 07,2023
By:
'Neda'
Aug 07,2023
Branch: Cambridge, 2 Hills Road
Services: They manage our building
Would you recommend?: No
Postcode: CB3
Branch: Cambridge, 2 Hills Road
They manage our building
Postcode: CB3
0people found this helpful
Awful management for this company
Terrible management since I have moved to my property under encore-state management.
More than 3 months still waiting for a garage door to be repaired while many unknow vehicles commuting to our private parking in the building and we cannot do ... read full review
Zero care and maintenance put into their property. Resembles dilapidated student halls of residence, outstanding issues left for multiple months on end with no callouts.... read full review
Encore Property Management recently took over from FHP Living Nottingham to Manage a property I own in Nottingham and so far overall I have experienced a very poor service.
It took them months to set the payment system up when the transition happened from the ... read full review
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(1)
Funny that. I get about three letters a week with invoices I've paid, and now they want £650 fees for sending a snotty letter. ...
“Terrible experience and don't care. Been wait......”
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1 Star Review
Feb 02,2023
By:
'Zaher'
Feb 02,2023
Branch: London, Fora, 35-41 Folgate Street
Services: They manage our estate
Would you recommend?: No
Postcode: E1
Branch: London, Fora, 35-41 Folgate Street
They manage our estate
Postcode: E1
0people found this helpful
Terrible experience and don't care. Been waiting for response for 4 questions for two weeks just before the exchange. The buyer is likely to pull out. Give different excuses every time i call them - big work log, need to respond properly. They also do not ... read full review
Branch: Cambridge, 2 Hills Road
Services: They manage our building
Would you recommend?: No
Postcode: IG11
Branch: Cambridge, 2 Hills Road
They manage our building
Postcode: IG11
3people found this helpful
Avoid at all cost. zero rating. the company tries every possible opportunity to rip off leaseholder. please be aware!! also please ask to check their accounts. right for leaseholder to do so.... read full review
HUMBERSTONE Leicester
Encore Estates has held our money for 12 years and will not return it. Our property is not part of the responsibility of encore estates they have done no work on the estate for 12 years where we are concerned but will not return our ... read full review
Branch: Sandhurst, Unit 5 Lakeside Business Park, Swan Lane
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SL1
Branch: Sandhurst, Unit 5 Lakeside Business Park, Swan Lane
Lettings (as a Landlord)
Postcode: SL1
1people found this helpful
Just like to say that I have never dealt with such an incompetent company such as Encore Estate Management. I have had major problems with the residential building of where i own an apartment, after paying the service charge on this property for almost 15 years ... read full review
“Encore should be avoided at all cost. It is i......”
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1 Star Review
Mar 29,2022
By:
'Jane'
Mar 29,2022
Branch: London, Fora, 35-41 Folgate Street
Services: Property Management
Would you recommend?: No
Postcode: IG11
Branch: London, Fora, 35-41 Folgate Street
Property Management
Postcode: IG11
1people found this helpful
Encore should be avoided at all cost. It is incompetent, doesn’t listen to what customers say and not considerate. I had very frustrating experience dealing with encore regarding communal area leaking to my flat. There are many red tapes taking insurance claims process super ... read full review
Encore are thoroughly unprofessional and incompetent. They have “run” King Edward VII Estate in West Sussex for the last 6 years in a non-consultative, heavy handed opaque manner with inadequate service charge accounts habitually late (6 months routinely) throwing stones at the developer as the villain, who ... read full review
“The building in N12 is like a zoo badly run.......”
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1 Star Review
Aug 17,2021
Natasha
By:
'Paul'
Aug 17,2021
Branch: London, Fora, 35-41 Folgate Street
Services: Lettings (as a Tenant)
Rent PCM: £2200 Would you recommend?: No
Postcode: N12
Branch: London, Fora, 35-41 Folgate Street
Lettings (as a Tenant)
Rent PCM: £2200 Postcode: N12
2people found this helpful
The building in N12 is like a zoo badly run.
States no smoking yet flat 5 Hurley Court is a heavy smoker.
Management say you can smoke in flat yet big notice in lobby states no smoking.
Maybe you can't read your own notices!... read full review
“I cannot even start to describe just how bad ......”
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1 Star Review
Jul 08,2021
By:
'Paul'
Jul 08,2021
Branch: London, Fora, 35-41 Folgate Street
Services: Property Management
Would you recommend?: No
Postcode: N1
Branch: London, Fora, 35-41 Folgate Street
Property Management
Postcode: N1
4people found this helpful
I cannot even start to describe just how bad this mismanagement company is.
Well, except for managing to elicit positive reviews.
Having read recent reviews I now believe in fairies.... read full review
More often than not, we complain about our managing agents. I therefore feel compelled to express our gratitude when we experience such a high level of care with utmost professionalism, dealing with our estate.
As director on the board of management for 3 years, I am ... read full review
Branch: London, Fora, 35-41 Folgate Street
Services: They manage our building
Would you recommend?: Yes
Postcode: N2
Branch: London, Fora, 35-41 Folgate Street
They manage our building
Postcode: N2
1people found this helpful
A great team who are very professional and really do know what they are doing. We have had good service from them and they are quick to deal with issues.... read full review
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(1)
Thank you so much for your kind comments which will be shared with the team. We very muich appreciate you taking the time to provide such great feedback. ...
“I would recommend Encore only if you like liv......”
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1 Star Review
Apr 06,2021
By:
'Jon'
Apr 06,2021
Branch: London, Fora, 35-41 Folgate Street
Services: Lettings (as a Tenant)
Rent PCM: £245000 Would you recommend?: No
Postcode: IG11
Branch: London, Fora, 35-41 Folgate Street
Lettings (as a Tenant)
Rent PCM: £245000 Postcode: IG11
3people found this helpful
I would recommend Encore only if you like living in a death trap covered in inflammable cladding and with timber balconies, and you want to be forced to pay thousands of pounds to fix it yourself.
Don't give a toss about their tenants or leaseholders, ... read full review
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(2)
Nowhere did I suggest that Encore “build any developments, [have] anything to do with their construction or own them”, so I don't know where you've got that idea.
If "resident safety is your prime concern", why are you still holding leaseholders to ransom by making them pay thousands of pounds each to make their apartments safe?
If and when someone is finally hurt, the blood will be on your hands. You can point the finger of blame at other people as much as you want, but people see thr ...
“shocking customer service, been cut off on th......”
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1 Star Review
Mar 31,2021
By:
'Penn'
Mar 31,2021
Branch: London, Fora, 35-41 Folgate Street
Services: They manage our building
Would you recommend?: No
Postcode: IG11
Branch: London, Fora, 35-41 Folgate Street
They manage our building
Postcode: IG11
2people found this helpful
shocking customer service, been cut off on the phone twice , tried calling all morning. This is a case of FIRE, still no one seems to be bothered to answer the phone call, and the maintenance team just put the phone down on me twice.... read full review
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(1)
Thank you for taking the time to leave feedback; we can only apologise for the experience described in your review. We hope that you were able to resolve the issue but if you wish to speak to us please contact us at [email protected] with details. ...
“An Utter Nightmare.......”
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1 Star Review
Feb 20,2021
By:
'Sharon'
Feb 20,2021
Branch: London, Fora, 35-41 Folgate Street
Services: They manage our building
Would you recommend?: No
Postcode: E8
Branch: London, Fora, 35-41 Folgate Street
They manage our building
Postcode: E8
2people found this helpful
It has been a complete and utter nightmare dealing with Encore Estates Management. They completely ignore telephone calls, emails and are uncompromisingly poor at dealing with issues. The level of customer care is well below zero so even one star is way above what this ... read full review
“Shocking team, shocking customer service and ......”
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1 Star Review
Feb 11,2021
Tom
By:
'Roger'
Feb 11,2021
Branch: Nottingham, 14 Poplars Court
Services: They manage our building
Sold price: £130000 Would you recommend?: No
Postcode: NG1
Branch: Nottingham, 14 Poplars Court
They manage our building
Sold price: £130000 Postcode: NG1
1people found this helpful
Shocking team, shocking customer service and poor response time if they even respond. You would be worth while finding a better company to manage your building as these do not care about the problems or about fixing them.... read full review
General slow response from estate managers, sometimes no response if they choose to ignore the matter like for example when asking them you want to escalate to upper management, if the estate manager does not respond you are left in the dark as there is ... read full review
Branch: Cambridge, 2 Hills Road
Services: They manage our building
Would you recommend?: No
Postcode: CB4
Branch: Cambridge, 2 Hills Road
They manage our building
Postcode: CB4
1people found this helpful
Getting information from Encore Estates was like pulling teeth.
Every email took weeks to receive a response. Every phone call was referred to email. Trying to get put in contact with the correct person was a nightmare.
Months after having sold the property I am ... read full review
Branch: London, Fora, 35-41 Folgate Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0
Branch: London, Fora, 35-41 Folgate Street
Lettings (as a Landlord)
Postcode: CR0
2people found this helpful
Wish there was an option of minis stars as absolute ridiculous service..
Do not buy a property that is being managed by them or just forget about property management... read full review
Branch: Nottingham, 14 Poplars Court
Services: They manage our estate
Sold price: £200000 Would you recommend?: No
Postcode: DE7
Branch: Nottingham, 14 Poplars Court
They manage our estate
Sold price: £200000 Postcode: DE7
1people found this helpful
If you’re buying a property and you see this company as the estate management company DO NOT buy! Whilst completing my house sale they saw an opportunity to (knowing I couldn’t complete without the sign off of cleared estate management funds) to make ... read full review
Awful money grabbing people. Who leave our estate looking a mess, To say for a freehold house they want over 400 a year and yet they haven't up-kept the roads or the green areas . Compare other estates to ours and you would be shocked... read full review
Branch: London, Fora, 35-41 Folgate Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SM1
Branch: London, Fora, 35-41 Folgate Street
Lettings (as a Tenant)
Postcode: SM1
7people found this helpful
Avoid any property that this company is managing. They are simply terrible and continue to abuse their position. Like many of their other tenants, we will be trying to replace them with a new company as soon as we can.... read full review
It appears that a simple change in ownership defeats Encore. Nine months after taking ownership Encore are still invoicing the previous owner, despite numerous phone calls.... read full review
Branch: London, Fora, 35-41 Folgate Street
Services: They manage our building
Would you recommend?: No
Postcode: W1U
Branch: London, Fora, 35-41 Folgate Street
They manage our building
Postcode: W1U
11people found this helpful
The residents here were not consulted about the appointment of Encore Estates. They were imposed on us, using a 364-day contract instead of one year, to avoid the requirements of Section 20 consultation.
They have been a disaster. The first building manager they appointed abused his ... read full review
My experience has been poor. I find it difficult to get information and sometimes difficult to even get a response from both JM Estates and from Encore Estates. It was not always like this. In my opinion we currently have some big problems at our ... read full review
Comment on agent fees
The fees are not the issue. It is the quality of service that matters. I estimate this one small branch is dealing with maybe up to 300 properties.
We appointed Encore as our Managing Agent about 3 years ago. The service and attention received from Encore has been exemplary for which we have been 100% satisfied and grateful as it has made our lives as residents a lot easier and stress free.
In the past ... read full review
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(1)
Am I the only one to notice that there are two comments dated March 26 2019?
One is from "Mr Smith" saying how he was forced to pay £800 before Encore would provide the paperwork needed for him to sell his property and a second comment, same date, from "J Barry" saying that Encore had provided exemplary service.
Quite a coincidence!! ...
“I have never came across such management company , who just ......”
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1 Star Review
Feb 22,2018
By:
'harry'
Feb 22,2018
Branch: Nottingham, 14 Poplars Court
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HA7
I have never came across such management company , who just find way how to take legal action and they have such tie up with lawyer , even without sending invoice to owner they just send notice through lawyer and both charge to owner of property... read full review
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(3)
Encore are shady! They charged me an extra £500 for allowing me to complete on my house sale! Threatened legal issues if I didn't spend it then said they'd sent a solicitors letter (which they didn't) which caused more costs! They knew I couldn't sell my house unless they released the correct paperwork so held me to ransom!!! £800 in extra costs in the end and they didn't even respond to my complaint letter!!! THIS COMPANY NEEDS INVESTIGATING FOR FRAUD!!!!! ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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