50% sales valuation accuracy
100% sales fee satisfaction
Latest Reviews
13th Feb 2024
reviewed by 'Benjamin'
21st Jun 2023
reviewed by 'Ayah'
27th Jul 2022
reviewed by 'Fei'
4th Jul 2022
reviewed by 'Francesca'
10th Sep 2021
reviewed by 'Guru'
15th Feb 2021
reviewed by 'Kiran Ram'
Opening Hours
Address
Dexters
39 Westferry Road
Canary Wharf,London
Greater London
E14 8JH
020 7517 1199, 020 7517 1190
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 10 | 16 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 16,2017
Feb 16,2017
0
people found
this helpful
this helpful
Chantel has looked after our properties for a number of years , she is always professional and friendly in her communication with us , always quick to respond to queries and efficient in all dealings ..nothing ever too much trouble ..Tom and Teresa...
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Feb 16, 2017
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Dear Tom & Teresa,
Thank you for taking the time to leave your five star review.
It is encouraging to hear that our team are doing so well. We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation.
I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Yours sincerely
...
Aug 23,2016
Aug 23,2016
1
people found
this helpful
this helpful
I was very impressed by the level of professionalism displayed by both the Director Dennis and Assistant manager Tommy. Both were super attentive and delivered an excellent tenant on a long tenancy.
I would use them again....
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Comment on agent fees
Average
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Sep 08, 2016
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Dear Sarah,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers.
Kind regards
Marilyn ...
Feb 22,2016
Feb 22,2016
2
people found
this helpful
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label ...
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Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
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Jan 20,2016
Jan 20,2016
1
people found
this helpful
this helpful
Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration ...
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Jan 21, 2016
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Hello Emily,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Dec 21,2015
Dec 21,2015
2
people found
this helpful
this helpful
The customer service we received has overall been poor. We were told that Square Mile has a good reputation, however we were not treated as valuable customers. Each agent we dealt with were very sales focused and seemed to care little about our level of ...
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What agent could do to change your mind?
Improve on communication and show your costumers that you care.Attached Filesnbsp;
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Jan 06, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 26,2015
Aug 26,2015
4
people found
this helpful
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested ...
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What agent could do to change your mind?
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganisedAttached Filesnbsp;
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
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Oct 29, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 06,2015
Aug 06,2015
2
people found
this helpful
this helpful
I have a 24 moth contract without any breaking clause. Also, with a 10% compensation to the landlord of the remaining rent if we vacate before the end of the contract.
When signing the agreement my agency told me that not having a breaking clause is not ...
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What agent could do to change your mind?
Just help to find someone to roll the contract and don't pay the extra cost.Attached Filesnbsp;
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Oct 29, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 12,2014
Oct 12,2014
2
people found
this helpful
this helpful
Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but ...
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What agent could do to change your mind?
give me back my deposit or reply something to me .Attached Filesnbsp;
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Oct 14, 2014
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Dear Arum
I am sorry that you have been disappointed with our service and pleased that you have contacted us directly. As you know we are dealing with your complaint and hope to resolve this as soon as we can.
Kind regards
Marilyn ...
May 14,2014
May 14,2014
1
people found
this helpful
this helpful
Theresea and Georgina have been fantastic people to deal with. They had helped us find our dream home, precisely understanding what we were looking for. Unfortunately, for personal reasons, we were not able to move into this property, although we had already paid the holding ...
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May 16, 2014
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Hello,
I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
May 13,2014
May 13,2014
4
people found
this helpful
this helpful
By far the worst professional organisation I have ever encountered and I have seen worst having lived/worked in the third world for a while.
Jim Fryer is the director for Square Mile estates in Docklands and Liverpool St (sandys row)
is a Irritating "*" man
...
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What agent could do to change your mind?
Change the staffAttached Filesnbsp;
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Jun 07, 2015
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Thanks for writing this review as I was about to deal with them ...
Sep 28,2013
Sep 28,2013
3
people found
this helpful
this helpful
I am writing as a past tenant of a property I rented through the letting agency of the same name. Despite having 6 weeks while the property was vacant and having committed to give me a professionally cleaned property, it was left in an appalling state, ...
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What agent could do to change your mind?
Behaved more professionally; kept the property in a good, clean state; better customer service attitude; delivered on their commitments.Attached Filesnbsp;
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Oct 02, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am Head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Asma ...
Mar 27,2013
Mar 27,2013
4
people found
this helpful
this helpful
Horrific experience. Absolutely horrific. I would advise you strongly to stay away from these guys. It's all okay when you're handing over your money, but when it comes to the end of your contract that's when the fun and games begin.
We have done nothing ...
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Apr 09, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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