Castle Estates
3.1/5, 126 reviews
52% recommended
94% lettings valuation accuracy
81% lettings fee satisfaction
Castle Estates are a respected and well-established force in the Residential Property Management market. show more Castle Estates are a respected and well-established force in the Residential Property Management market.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 81% £325 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 11 27 43 0 2 0 0 5 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Castle Estates Stafford! Avoid at all costs...”

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Oct 25,2023
Minithumbdown
By: 'Lottie-Rose'
Oct 25,2023
1 people found
this helpful
Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I was badly treated by this estate agents. The house I rented for only 6 months was in poor condition when I moved into the property. Unfortunately ...
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“Appalling customer service. Total disregard f......”

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Sep 14,2023
Minithumbdown
Amanda
By: 'Alison Wright'
Sep 14,2023
1 people found
this helpful
Appalling customer service. Total disregard for the tenant. Staff need training regarding GDPR. Derogatory and inflammatory unjustified and non evidenced accusations made. Not a reliable trustworthy company. Avoid at all costs....
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“I have used them to let my flat recently and ......”

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Jul 25,2023
Minithumbup
By: 'Paul'
Jul 25,2023
4 people found
this helpful
I have used them to let my flat recently and I could not have hoped for a better and smoother process....
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“Lived in a broken moldy house...”

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Feb 06,2023
Minithumbdown
By: 'Bethan'
Feb 06,2023
1 people found
this helpful
I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice ...
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“Amazing service and team...”

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May 03,2022
Minithumbup
Lynn
By: 'Shabs'
May 03,2022
0 people found
this helpful
I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and ...
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“Terrible experience for the whole of tenancy.......”

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Apr 27,2022
Minithumbdown
Claire
By: 'SB'
Apr 27,2022
0 people found
this helpful
Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with ...
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“Excellent Company. We've used them to rent ou......”

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Mar 13,2022
Minithumbdown
Lynn
By: 'LJR'
Mar 13,2022
0 people found
this helpful
Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them....
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“Had some problems in a house I am currently l......”

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Jan 29,2022
Minithumbup
Lynn
By: 'Kelsey'
Jan 29,2022
0 people found
this helpful
Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't ...
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By: Lynn Wood
Jan 31, 2022
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Kelsey thank you for taking the time to write your review it is very much appreciated. ...

“Excellent up until you sign. It's all down hi......”

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Jun 25,2021
Minithumbdown
Emma
By: 'Johnny'
Jun 25,2021
6 people found
this helpful
Excellent up until you sign. It's all down hill from there. These are the agents that give landlords a bad name. They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of ...
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“Thoughtful, kind and extremely professional w......”

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Jun 16,2021
Minithumbup
Michael
By: 'Matthew Le Fevre'
Jun 16,2021
0 people found
this helpful
Thoughtful, kind and extremely professional when helping me sort an issue with my sons accommodation in Nottingham, Mike, Emma and all the team were first class.I could not recommend them more highly....
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“Great service!...”

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Feb 01,2021
Minithumbup
Lynn
By: 'DMT'
Feb 01,2021
0 people found
this helpful
I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries....
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“Rude, argumentative and castle estates aka As......”

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Feb 20,2020
Minithumbdown
By: 'Karl'
Feb 20,2020
3 people found
this helpful
Rude, argumentative and castle estates aka Ashbury residential have the most confrontational staff, their thuggish attitude is designed to put you off asking for work to be done. They lied about certifications for a job. Was spoken to like an animal, on more than one ...
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“The room was advertised as 'studio flat' just......”

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Feb 20,2020
Minithumbdown
By: 'Alberto'
Feb 20,2020
3 people found
this helpful
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
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Was this helpful? Yes
By: Claire Rhoades-Brown
Feb 24, 2020
View all comments (1)
Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points. The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to displ ...

“Avoid. Not great. Rude and patronizing staff. Entere......”

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Jan 13,2020
Minithumbdown
By: 'Jayne'
Jan 13,2020
5 people found
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
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By: Jayne
Jan 14, 2020
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Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or ma ...

“All the staff at Castle Estates were friendly......”

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Sep 14,2019
Minithumbup
Wendy
By: 'Wendy'
Sep 14,2019
0 people found
this helpful
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
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“DISHONEST ESTATE AGENTS...”

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Mar 20,2019
Minithumbdown
By: 'A'
Mar 20,2019
9 people found
this helpful
Castle estate is the most dishonest estate agent we have ever encountered. Our case was reviewed by the regulatory body who ruled in our favour as the high degree of Castle Estate,s dishonesty was very evident. Avoid them to so as to prevent emotional ...
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“Great service...”

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Mar 18,2019
Minithumbup
By: 'Nicola'
Mar 18,2019
0 people found
this helpful
Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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“Excellent service...”

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Mar 06,2019
Minithumbup
By: 'Freddie'
Mar 06,2019
0 people found
this helpful
Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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“New let...”

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Feb 21,2019
Minithumbup
By: 'Liza'
Feb 21,2019
0 people found
this helpful
Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
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“Not nice to deal with...”

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Jan 08,2019
Minithumbup
By: 'Captain'
Jan 08,2019
5 people found
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Lynn Wood
Jan 08, 2019
View all comments (1)
During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit. With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the ...

“Lettings (as Landlord)...”

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Dec 21,2018
Minithumbup
Chloe
By: 'Brian'
Dec 21,2018
0 people found
this helpful
I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“letting agent...”

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Nov 13,2018
Minithumbup
By: 'Maria'
Nov 13,2018
1 people found
this helpful
Craig Tiller, was the most helpful person I could not have asked for a better person to help me find a house to rent for my sister who has dementia. I would highly recommend Craig to anyone who is looking to rent in Edmonton London....
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Comment on agent fees
OK
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“Avoid at all costs...”

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Aug 07,2018
Minithumbdown
Daniel
By: 'Bramhall'
Aug 07,2018
3 people found
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections. I've been a landlord for 10 years and I've never had the displeasure of a ...
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Comment on agent fees
Very expensive
Was this helpful? Yes
By: Lynn Wood
Aug 09, 2018
View all comments (1)
l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...

“Poor Management...”

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May 28,2018
Minithumbdown
By: 'Saad'
May 28,2018
4 people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure....
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Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Was this helpful? Yes
By: Kate
Nov 04, 2018
View all comments (3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...

“This was my first experience using an agent to find ......”

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Jan 24,2018
Minithumbup
Laura
By: 'JoeJoewinner93'
Jan 24,2018
0 people found
this helpful
This was my first experience using an agent to find a property and expected the process to be time consuming and stressful, castle estates however made things very simple for me and guided me from start to finish. In particular I would like to mention ...
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“I have rented a house through Castle Estates for the ......”

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Jan 20,2018
Minithumbup
Diane
By: 'Sandra'
Jan 20,2018
0 people found
this helpful
I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
Was this helpful? Yes

“Di and Anna are approachable & highly competent members of the ......”

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Jan 18,2018
Minithumbup
Diane
By: 'PWenham'
Jan 18,2018
0 people found
this helpful
Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
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“We have been clients of Castle Estates for over eight ......”

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Jan 17,2018
Minithumbup
By: 'Peter'
Jan 17,2018
0 people found
this helpful
We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
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“Great people doing a great job! Having had experience of ......”

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Dec 15,2017
Minithumbup
By: 'E'
Dec 15,2017
0 people found
this helpful
Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
Was this helpful? Yes

“We have used Castle estate twice recently to find tenants ......”

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Dec 14,2017
Minithumbup
Peter
By: 'Chris'
Dec 14,2017
0 people found
this helpful
We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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Regional Awards won by Castle Estates

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