“Castle Estates Stafford! Avoid at all costs...”
1 Star Review
Oct 25,2023
By:
'Lottie-Rose'
Oct 25,2023
Branch: Stafford, 159a Marston Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: ST16
Branch: Stafford, 159a Marston Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: ST16
1
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Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I was badly treated by this estate agents. The house I rented for only 6 months was in poor condition when I moved into the property. Unfortunately ...
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“Appalling customer service. Total disregard f......”
1 Star Review
Sep 14,2023
By:
'Alison Wright'
Sep 14,2023
Branch: Stafford, 159a Marston Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: ST18
Branch: Stafford, 159a Marston Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: ST18
1
people found
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Appalling customer service. Total disregard for the tenant. Staff need training
regarding GDPR. Derogatory and inflammatory unjustified and non evidenced accusations made. Not a reliable trustworthy company. Avoid at all costs....
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1
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“I have used them to let my flat recently and ......”
5 Star Review
Jul 25,2023
By:
'Paul'
Jul 25,2023
Branch: Liverpool, 177 Rose Lane
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: L15
Branch: Liverpool, 177 Rose Lane
Lettings (as a Landlord)
Postcode: L15
4
people found
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I have used them to let my flat recently and I could not have hoped for a better and smoother process....
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4
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“Lived in a broken moldy house...”
1 Star Review
Feb 06,2023
By:
'Bethan'
Feb 06,2023
Branch: Beeston, 279-281 Queens Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG8
Branch: Beeston, 279-281 Queens Road
Lettings (as a Tenant)
Postcode: NG8
1
people found
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I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice ...
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“Amazing service and team...”
5 Star Review
May 03,2022
By:
'Shabs'
May 03,2022
Branch: Stockport, The Smithy
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: SK3
Branch: Stockport, The Smithy
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: SK3
0
people found
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I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and ...
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“Terrible experience for the whole of tenancy.......”
1 Star Review
Apr 27,2022
By:
'SB'
Apr 27,2022
Branch: London, 212 St Ann's Hill
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: SW18
Branch: London, 212 St Ann's Hill
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: SW18
0
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Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with ...
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“Excellent Company. We've used them to rent ou......”
5 Star Review
Mar 13,2022
By:
'LJR'
Mar 13,2022
Branch: Stockport, The Smithy
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SK7
Branch: Stockport, The Smithy
Lettings (as a Landlord)
Postcode: SK7
0
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Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them....
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“Had some problems in a house I am currently l......”
5 Star Review
Jan 29,2022
By:
'Kelsey'
Jan 29,2022
Branch: Stockport, The Smithy
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: SK5
Branch: Stockport, The Smithy
Lettings (as a Tenant)
Rent PCM: £695
Postcode: SK5
0
people found
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Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't ...
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“Excellent up until you sign. It's all down hi......”
1 Star Review
Jun 25,2021
By:
'Johnny'
Jun 25,2021
Branch: Beeston, 279-281 Queens Road
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: NG3
Branch: Beeston, 279-281 Queens Road
Lettings (as a Tenant)
Rent PCM: £875
Postcode: NG3
6
people found
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Excellent up until you sign. It's all down hill from there.
These are the agents that give landlords a bad name.
They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of ...
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“Thoughtful, kind and extremely professional w......”
5 Star Review
Jun 16,2021
By:
'Matthew Le Fevre'
Jun 16,2021
Branch: Beeston, 279-281 Queens Road
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: NG9
Branch: Beeston, 279-281 Queens Road
Lettings (as a Tenant)
Rent PCM: £500
Postcode: NG9
0
people found
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Thoughtful, kind and extremely professional when helping me sort an issue with my sons accommodation in Nottingham, Mike, Emma and all the team were first class.I could not recommend them more highly....
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5 Star Review
Feb 01,2021
By:
'DMT'
Feb 01,2021
Branch: Stockport, The Smithy
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: SK7
Branch: Stockport, The Smithy
Lettings (as a Landlord)
Rent PCM: £575
Postcode: SK7
0
people found
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I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries....
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“Rude, argumentative and castle estates aka As......”
1 Star Review
Feb 20,2020
By:
'Karl'
Feb 20,2020
Branch: Liverpool, 177 Rose Lane
Services: They manage our building
Would you recommend?: No
Postcode: L19
Branch: Liverpool, 177 Rose Lane
They manage our building
Postcode: L19
3
people found
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Rude, argumentative and castle estates aka Ashbury residential have the most confrontational staff, their thuggish attitude is designed to put you off asking for work to be done. They lied about certifications for a job. Was spoken to like an animal, on more than one ...
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“The room was advertised as 'studio flat' just......”
2 Star Review
Feb 20,2020
By:
'Alberto'
Feb 20,2020
Branch: London, 212 St Ann's Hill
Services: Lettings (as a Tenant)
Rent PCM: £830
Would you recommend?: No
Postcode: SW19
Branch: London, 212 St Ann's Hill
Lettings (as a Tenant)
Rent PCM: £830
Postcode: SW19
3
people found
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The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
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3
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“Avoid. Not great. Rude and patronizing staff. Entere......”
2 Star Review
Jan 13,2020
By:
'Jayne'
Jan 13,2020
Branch: London, 212 St Ann's Hill
Services: Lettings (as a Tenant)
Rent PCM: £1540
Would you recommend?: No
Postcode: SW17
Branch: London, 212 St Ann's Hill
Lettings (as a Tenant)
Rent PCM: £1540
Postcode: SW17
5
people found
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
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5
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“All the staff at Castle Estates were friendly......”
5 Star Review
Sep 14,2019
By:
'Wendy'
Sep 14,2019
Branch: London, 212 St Ann's Hill
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: LL20
Branch: London, 212 St Ann's Hill
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: LL20
0
people found
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All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
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“DISHONEST ESTATE AGENTS...”
1 Star Review
Mar 20,2019
By:
'A'
Mar 20,2019
Branch: Dronfield, Cavendish House
29 Chesterfield Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Branch: Dronfield, Cavendish House
29 Chesterfield Road
Lettings (as a Tenant)
Postcode: NW6
9
people found
this helpful
Castle estate is the most dishonest estate agent we have ever encountered. Our case was reviewed by the regulatory body who ruled in our favour as the high degree of Castle Estate,s dishonesty was very evident. Avoid them to so as to prevent emotional ...
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9
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5 Star Review
Mar 18,2019
By:
'Nicola'
Mar 18,2019
Branch: Battle, 66 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TN38
Branch: Battle, 66 High Street
Lettings (as a Landlord)
Postcode: TN38
0
people found
this helpful
Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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5 Star Review
Mar 06,2019
By:
'Freddie'
Mar 06,2019
Branch: Battle, 66 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TN33
Branch: Battle, 66 High Street
Lettings (as a Tenant)
Postcode: TN33
0
people found
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Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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5 Star Review
Feb 21,2019
By:
'Liza'
Feb 21,2019
Branch: Battle, 66 High Street
Services: Lettings (as a Landlord)
Rent PCM: £825
Would you recommend?: Yes
Postcode: TN32
Branch: Battle, 66 High Street
Lettings (as a Landlord)
Rent PCM: £825
Postcode: TN32
0
people found
this helpful
Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
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“Not nice to deal with...”
1 Star Review
Jan 08,2019
By:
'Captain'
Jan 08,2019
Branch: Stockport, The Smithy
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: SK9
Branch: Stockport, The Smithy
Lettings (as a Tenant)
Rent PCM: £695
Postcode: SK9
5
people found
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
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Comment on agent fees
Bad
5
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“Lettings (as Landlord)...”
5 Star Review
Dec 21,2018
By:
'Brian'
Dec 21,2018
Branch: Battle, 66 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TN33
Branch: Battle, 66 High Street
Lettings (as a Landlord)
Postcode: TN33
0
people found
this helpful
I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
0
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5 Star Review
Nov 13,2018
By:
'Maria'
Nov 13,2018
Branch: London, 33 - 35 Daws Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N18
Branch: London, 33 - 35 Daws Lane
Lettings (as a Tenant)
Postcode: N18
1
people found
this helpful
Craig Tiller, was the most helpful person I could not have asked for a better person to help me find a house to rent for my sister who has dementia. I would highly recommend Craig to anyone who is looking to rent in Edmonton London....
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Comment on agent fees
OK
1
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1 Star Review
Aug 07,2018
By:
'Bramhall'
Aug 07,2018
Branch: Stockport, The Smithy
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SK7
Branch: Stockport, The Smithy
Lettings (as a Tenant)
Postcode: SK7
3
people found
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
I've been a landlord for 10 years and I've never had the displeasure of a ...
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Comment on agent fees
Very expensive
3
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1 Star Review
May 28,2018
By:
'Saad'
May 28,2018
Branch: London, 212 St Ann's Hill
Services: Lettings (Prospective customer)
Rent PCM: £2560
Would you recommend?: No
Postcode: SW17
Branch: London, 212 St Ann's Hill
Lettings (Prospective customer)
Rent PCM: £2560
Postcode: SW17
4
people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional.
They need to update their business structure....
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Comment on agent fees
Very bad!
Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
4
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“This was my first experience using an agent to find ......”
5 Star Review
Jan 24,2018
By:
'JoeJoewinner93'
Jan 24,2018
Branch: Beeston, 279-281 Queens Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG13
Branch: Beeston, 279-281 Queens Road
Lettings (as a Tenant)
Postcode: NG13
0
people found
this helpful
This was my first experience using an agent to find a property and expected the process to be time consuming and stressful, castle estates however made things very simple for me and guided me from start to finish. In particular I would like to mention ...
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“I have rented a house through Castle Estates for the ......”
5 Star Review
Jan 20,2018
By:
'Sandra'
Jan 20,2018
Branch: Battle, 66 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TN33
Branch: Battle, 66 High Street
Lettings (as a Tenant)
Postcode: TN33
0
people found
this helpful
I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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Comment on agent fees
I don't know the agent's fees
0
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“Di and Anna are approachable & highly competent members of the ......”
5 Star Review
Jan 18,2018
By:
'PWenham'
Jan 18,2018
Branch: Battle, 66 High Street
Services: Property Management
Would you recommend?: Yes
Postcode: TN33
Branch: Battle, 66 High Street
Property Management
Postcode: TN33
0
people found
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Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
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“We have been clients of Castle Estates for over eight ......”
5 Star Review
Jan 17,2018
By:
'Peter'
Jan 17,2018
Branch: Battle, 66 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TN38
Branch: Battle, 66 High Street
Lettings (as a Tenant)
Postcode: TN38
0
people found
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We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
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“Great people doing a great job! Having had experience of ......”
5 Star Review
Dec 15,2017
By:
'E'
Dec 15,2017
Branch: Battle, 66 High Street
Services: Lettings (as a Landlord)
Rent PCM: £325
Would you recommend?: Yes
Postcode: TN38
Branch: Battle, 66 High Street
Lettings (as a Landlord)
Rent PCM: £325
Postcode: TN38
0
people found
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Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
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“We have used Castle estate twice recently to find tenants ......”
5 Star Review
Dec 14,2017
By:
'Chris'
Dec 14,2017
Branch: Battle, 66 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TN33
Branch: Battle, 66 High Street
Lettings (as a Landlord)
Postcode: TN33
0
people found
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We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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