Customer Complaints Procedure
Holroyds aim to deal with all complaints promptly and in accordance with The Property Ombudsman Consumer Guide. We will acknowledge fairly any shortcomings with openness and integrity and aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we offer the following:
Making a complaint
If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managersâ?? names and contact details may be found on our website.
If you are dissatisfied with the initial outcome, you can appeal to the Company Directors.
Chris Holroyd or Julie Holroyd (Directors) at 59 North Street, Keighley BD21 3SL
[email protected] or
[email protected]
Our response
We will aim to acknowledge receipt of your complaint within 3 working days and provide you with the name of the person who will be dealing with it. After a thorough investigation we aim to respond formally in writing within 15 working days.
If you remain dissatisfied
If you are still not satisfied, Holroyds offers independent mediation between you and the company via The Property Ombudsman for Lettings or Sales