Top 10 reviews of the week

Week (13th - 19th January 2020) - view other weeks


Review by Zakia Khan on 16th January 2020
First Choice Property Net, 50 Wellington Street, Bedfordshire
Would you use this agent again? No

First Choice is the wrong choice even if it's the only choice.
Any 5-star reviews are fake on this business.
This is absolutely the worst business I have come across to date in my life. I have been a landlord for over 22 years and never experienced anything of the kind.
I was hurled with insults, abuse and threats for speaking the truth and standing up for myself. My family who was oblivious to all the drama were also harassed by this business.
Kabir Ali tricked me into believing he was the

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Review by rosa leino on 16th January 2020
Ashley Samuel, 255 High Street,, London
Would you use this agent again? No

This is the worst agency ever. It’s run by the most unprofessional people who seem to pray on tenants who don’t know their rights in the UK. During our 8 month stay there we countered a multitude of issues which the agency did nothing about, and then got kicked out for exercising our right as tenants.
Boiler issue:
Firstly, when we moved in the flat was dirty even though apparently a professional cl

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Review by Noel Lees on 15th January 2020
G D Estates Ltd, 85a Guildhall Street, Bury St Edmunds
Would you use this agent again? No

We have been left extremely disappointed with the level of service from GD Estates. They seem to be wanting money at every point on checkout despite our contributions and our level of professional cleaning carried out at the property.

When we viewed the property the current tenant had a lot furniture and rugs covering much of the property and we were did not know how bad the carpet was. When we received the keys to the property we were shocked with the condition. GD estates said this was sun

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Review by Deimante Girskyte on 16th January 2020
Pace Property Lettings & Management Limited, Meridian Point, 461-463 Southchurch Road, Southend on Sea
Would you use this agent again? No

I paid holding deposit and was agreed by email .
I will
Move in on Saturday, then Just before moving in day late afternoon got email saying sorry it is moved to Tuesday.. I had all arranged to move .. friends to help .. imagine.. I went to agency to speak and ask for keys .. they wouldn’t give.. saying needs to clean. The property we agreed I will move in was empty for month .. nothing needed to be done, as we agreed on email I will refurbish myself.. I am full time working on good income.

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Review by Georgia on 18th January 2020
Stonehouse Lettings, Osborne House 27-30 Carden Place, Aberdeen
Would you use this agent again? No

This is by far the worst letting agents I have ever used and heard of. Firstly, the girl who showed us round our flat didn’t know anything about the flat itself and was almost as if she had never been there. When we put in an offer for the flat and eventually got it, the process of signing the contract was a nightmare; it took months for the company to back to us and not once did we ever have contact with the landlord, who we knew nothing about. The woman who dealt with our tenancy agreement c

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Review by Rawdon Van Rixtel on 15th January 2020
Boydens, Aston House, 57-59 Crouch Street, Colchester
Would you use this agent again? No

After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat.
Be aware that the reports by the managers responsible for your property are, YES MARLA trained, but cannot express themselves concisely and accurately. The reports are poor, tick boxes are OK for the routine inspection. But any more serious issues that require repair and

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Review by Samuel Naylor on 17th January 2020
Castles Estate Agents (London), 44 Lower Clapton Road, London
Would you use this agent again? Yes

We have just completed on the purchase of our first property, and we are extremely happy with the service Castles  provided.
Over the last 12 months we have viewed over a dozen different properties with several different agencies. With other agencies, we often felt  pressured to get it done as quickly as possible, but with Castles we never felt rushed at all. Both Max and Josh were friendly and informative while also giving us space and time to make the most of our viewings. They also never m

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Review by Jay on 14th January 2020
Hodders, 15 Windsor Street, Chertsey
Would you use this agent again? No

We made an offer on a house which was accepted. Then a week later we found the property is still on the market and Hodders called to let us know that someone else has put an offer in, which means we might need to increase our offer in order to secure the property. They explained that the offer was came from someone who viewed the house at the same time as us just delay to put their offer in. While we were waiting for the outcome we drove past the house one evening noticing some people are viewin

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Review by Grant Watson on 16th January 2020
Orlando Reid, 6 Clapham High Street, London
Would you use this agent again? Yes

I would would recommend Armond Ghahramani to be your estate agent.
I worked with him to sell my flat and he did an outstanding job. When we first discussed this, he promised that he would bring 100 percent commitment to my case and he very much stuck to his word. I felt like he was rooting for me through thick and thin. At the start he gave me an honest estimate of the price the property could achieve and didn't try to inflate this. During the process he tried to give accurate predictions of ho

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Review by Ruta on 19th January 2020
Frank Innes, 18-22 St James Street, Derby
Would you use this agent again? No

I am from India and was staying along with my colleague in UK for a year in a house let by Fank Innes. First of all the house was not given at the promised time. Taking advantage of our need, they gave us the house in a pathetic condition and assured that they will get it settled soon however, no one turned up. We were staying without hot water for a year. The house was full of moulds, leakage from the roof, water stains and dents on the floors, heater not properly functioning etc. We called a c

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