Top 10 reviews of the week

Week (09th - 15th April 2018) - view other weeks


1

Review by Phil on 12th April 2018
Select Property Management Ltd, 60a Manor Park, Kingswinford
Would you use this agent again? No

I contacted Select Property Management Limited as regards finding a flat to stay. I enquired about two flats they had available. "L" who arranges viewings was informative (truthfully), prompt and polite in all interactions, on the phone and via email. Two viewings were arranged, one on a Friday, the other the next day on Saturday. The flat I viewed on the Friday was ok apart from having broken seals on the massive cathedral like double glazed windows in three rooms. I could feel a bree

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2

Review by Disgusted first time tenant... on 13th April 2018
Stonehouse Lettings, Osborne House 27-30, Aberdeen
Would you use this agent again? No

1. Signing the contract before being allowed to view the inventory;
2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on;
3. No accompanied entry to the flat, to enable smooth take over, very much left to the tenant;
4. No instruction manuals for any item in the flat (we were told it can be accessed on-line, which is not our responsibility);
5. No positive response to the request for maintenance work;
6

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3

Review by Disgusted first time tenant... on 13th April 2018
Stonehouse Lettings, Osborne House 27-30, Aberdeen
Would you use this agent again? No

1. Signing the contract before being allowed to view the inventory;
2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on;
3. No accompanied entry to the flat, to enable smooth take over, very much left to the tenant;
4. No instruction manuals for any item in the flat (we were told it can be accessed on-line, which is not our responsibility);
5. No positive response to the request for maintenance work;
6

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4

Review by Ella on 14th April 2018
Portico, 843 Fulham Road, London
Would you use this agent again? No

Based on my experience of renting from Portico, a Portico managed property, for a year between selling and buying flats, I will never again have any dealings with this company. I will not sell my flat through them when the time comes, I will not rent my flat through them, should I need to, and I would not even look at a property on the market through them.

I had to wait four months longer than I should have, a total of five months, for the return of my deposit, based on the terms and conditio

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5

Review by Alan Early on 15th April 2018
House & Son, Landsdowne House, Christchurch Road, Bournemouth
Would you use this agent again? No

Wow. What a terrible experience we had with this company when checking out!
We lived in the apartment for almost 4 years. We repeatedly complained about damp and mould issues in the flat. Instead of doing anything about it, they sent a regular instructor who blamed us for the dampness, saying there had been no issues before we moved in. (This turned out to be a lie.)
When it came time to leave, Claire Leech in House and Son sent us the check out report. For starters, she was always extremely ru

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6

Review by Timco on 14th April 2018
Northwood, The Old Gatehouse, 25 Victoria Promenade, Northampton
Would you use this agent again? Yes

Following a recent decision by a previous tenant to vacate my property prematurely I need to find an agent who was willing to let my house ASAP to ensure that the rental income continued as I was worried that the money to cover my mortgage payments would dry up. As I had rented my house privately to my previous tenant I decided this time to re-let it through an agency as I had moved to the next county and it made much more sense for me to find an agent who were local to the property and one who

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7

Review by Sheffield S11 on 13th April 2018
Blundells, 896 Ecclesall Road, Sheffield
Would you use this agent again? No

0 stars - but this wasn't an option.

I have had no hot water or heating for 4 weeks. The initial verdict of two companies that came to quote for the work was that the boiler needed replacing as it was leaking 'all over the place' but that they could attempt to repair. Instead it's now had numerous 'repairs' and a month later I'm waiting for the landlord to decide on which company to use to replace. Snow and freezing temperatures outside twice during this pe

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8

Review by Georgia S on 10th April 2018
Leaders, 14 St. Georges Street Norwich NR3 1BA, Norwich
Would you use this agent again? No

Never been so mistreated buy a company in my entire life and they created an endless amount of stress for me whilst I'm pregnant!
First viewed the property and thought it was fine, then after we paid the applications fees it was endless chasing by us to get leaders to respond to us as to whether we had been accepted for the property or not. Funny how when we threatened legal action they 'suddenly' found the acceptance from the landlord.
We moved in last year and the property was

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9

Review by Klaudia and Jakub on 11th April 2018
Northwood, 17a Sandringham Road, Doncaster
Would you use this agent again? Yes

We found ourselves almost a year ago in a vast need of finding a new property very, very quickly. The main issue was a cat which is obviously problematic when it comes to searching for properties.

Doncaster`s Northwood team was a rescue. They have managed to help us with all of the procedures (especially for us as polish foreigners these were not very obvious and simple) and after a week since we have decided to take the flat, we had our keys and contract signed. (Unfortunately we needed guar

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10

Review by Mr Unhappy on 12th April 2018
Black Tie Property LTD, Suite 7, Atlantic Business Centre, 1 The Green, London
Would you use this agent again? No

I've dealt with a number of estate agencies for various lettings down the years. Some have been good, most have been poor, but these guys are so bad I'm motivated to write about it.

My biggest issue is just how uncommunicative they are. To get a response on any issue, big or small, is a slog of phone calls, emails, and follow ups. On the phone I'm invariably told the person I need to speak with is in a meeting. I amuse myself by imagining they are discussing how to better communi

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