Top 10 reviews of the week

Week (13th - 19th March 2017) - view other weeks


Review by S on 16th March 2017
Horizon Properties, 22 Senghenydd Road, Cardiff
Would you use this agent again? No


If you are a first year looking for accommodation for second year, I beg you - Don't set foot near this letting agency! You will be putting your accommodation fate into the evil hands of Cruella Deville (*) and her son. Coming out of student accommodation and having a great year, I had no idea that a letting agency could take advantage of someone like myself. On the viewing, the house looked okay, but we were assured my Haydn (*) that the house would be 'thoroughly' cleaned.
It's also

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Review by Disgruntled on 14th March 2017
Michael Graham Estate Agents, 81 High Street, Milton Keynes
Would you use this agent again? No

We used Michael Graham Stony Stratford as letting agents while we were overseas for 3 years.

As soon as our tenants moved in we started to receive requests such as you need to replace the cooker as it's broken which in actual fact just amounted to the tenant not having reset the timer switch. However, what was very clear was that the Michael Graham team were merely acting as a conduit for messages while making no effort whatsoever to actually resolve anything themselves.

Whenever we asked fo

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Review by Martin and Amy Angus on 14th March 2017
Pacitti Jones, 218 Stonelaw Road, Glasgow
Would you use this agent again? Yes

We'd heard plenty of nightmare stories about how stressful it can be to sell and buy a house at the same time, so we did some research into finding an agent we could count on. We are SO glad we picked Pacitti-Jones, and so very pleased with how the Burnside team helped us from start to finish.

Lynne Campbell was our initial contact and she proved to be a great communicator, always professional and always willing to explain everything (even multiple times) with patience and forbearance. Paul Mc

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Review by Matt walters on 15th March 2017
Gates Estates, 196 Sheffield Rd, Barnsley
Would you use this agent again? Yes

Taken to court unknowlingly and very underhanded.

After marketing my property with Gates, I had trouble from almost the outset. So I instructed another agent also on the basis of 'may the best one win!' I was promptly called by a lady from Gates once they found out I had added another agent, and whom was exceptionally rude and challenged my decision to instruct another agent, I merely shrugged this off and put it down to her having a bad day. I was also informed at this point that I'd received

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Review by Bruce on 17th March 2017
Wyatt Hughes Ltd, 18 Grand Parade, Hastings
Would you use this agent again? Yes

I cannot highly recommended enough how impressed we were with Wyatt and Hughes and their service with selling & buying our house.
Our house had been on the market for a while with a previous estate agency in Hastings,around 6 months. I was fed up with them sending anybody through the door to view , no matter what sort of position they were in. We would have numerous viewings by people who just wanted to go and have a nosey around baring in mind we had clearly stated we had 3 young children

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Review by PLS on 17th March 2017
Whitegates Estate Agents, 30A Allerton Road, Liverpool
Would you use this agent again? No

I am writing this review as a buyer who was in the process of buying a property through Whitegates.
I should of been suspicious when we made an offer and this was not told to the seller (probably because there were other viewings booked in) this goes against the guide lines set out by the property ombudsman.
The property was then surveyed and valued. We relayed the findings of this to the seller but hasn't received the report. This took a few days. Whitegates in my opinion, not concerned with th

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Review by OllieR on 14th March 2017
Harsun, 7 High Road Willesden, London
Would you use this agent again? Yes

** UPDATE - March 2017**
Having stayed with Harsun in a flat as listed below for six months, we have since moved to another of their properties in the area. Dealing with Lidia and Ana has always been very easy, and we experienced a wonderfully smooth move between the two properties. Any issues we had were reported quickly and dealt with very efficiently, including one time we had a problem with the lock. I'm glad that I stayed with Harsun for another tenancy.


I recently successfully

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Review by SophieDavid on 14th March 2017
Connells, 73 Southbourne Grove, Bournemouth
Would you use this agent again? No

My partner and I have recently moved out of a property rented out by connells. We had nothing but problem after problem whilst we were living there.
Mouldy property to begin with - we are now being charged for this.
Whenever there had been some kind of issue within the property, connells were contacted and we were ignored. We were constantly being told that we would have a call back to discuss the problem... Hours, days, even weeks later, nothing would have been sorted. We hardly ever got a ca

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Review by Beth Mills on 16th March 2017
Reeds Rains, 35a Main Street, Garforth
Would you use this agent again? No

I cannot express my disgust in Reeds Rains! From start to finish they were horrendous! When we moved in i was without hot water and heating for 3 weeks and i could not get an engineer myself as the fee would fall on me. The landlord would not answer his phone to sort this. I split up with my partner half way through the tenancy, may i add his brother was physically aggressive and he kept coming round. Reeds Rains would do nothing to help! I understand i had a 12 month contract however i wou

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Review by SDL Bigwood / CP Bigwood on 16th March 2017
CPBigwood, 46a Leigh Road, Southampton
Would you use this agent again? No

SDL Bigwood are a complete shambles of a company. They recently changing their name from CP Bigwood to probably try and avoid all the bad reviews they had racked up.
As others have already said, they do not respond to emails, although they give a responce to emails saying they will respond with in 10 days.
Our property (Chatsworth House) is now 4 years past its 4 yearly decorating time frame as per our lease agreement with the managing company.
They keep sending us quotes for work to be done

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