iam-sold Ltd
Newcastle Upon Tyne, Newcastle upon Tyne, NE3
3.9/5, 139 reviews
74% recommended
88% sales valuation accuracy
74% sales fee satisfaction



Property Features


“***Avoid, Avoid, Avoid… Complete Cowboys***...”

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May 09,2024
Minithumbdown
By: 'Joe M'
May 09,2024
0 people found
this helpful
I had the worst experience using this company. The Modern Method of Auction is an under-regulated field where you have zero rights and you're on your own when you experience poor practices.

An hour after winning an auction, I was called up to pay my fees and the Auction Specialist said: “...there would be a delay due to a Land Registry issue as the seller is currently going through registration”. (I later found out this was a lie as the application wasn't sent off until 20 days later.) The issue wasn't mentioned in the auction pack, so I paid my fees believing it would be resolved in a few days. After 12 days of chasing the Auction Specialist, I was told the delay would 'likely be 3-4 months' (Land Registry doesn't provide timescales so I could have been waiting in limbo for many months).

Iam-Sold's internal complaints process labelled the Auction Specialist's actions as 'evasive' and that I should have been given the information I requested so that I could make an informed decision about whether I wanted to continue with the purchase or not. If I had been, I wouldn't have. It confirmed that the Auction Specialist had access to the 'likely 3-4 month delay' information in her system notes and via the Auction Pack Team, but chose not to share it with me despite me asking her before I paid my fees. They were unable to explain why the Auction Specialist had lied about the Land Registry registration being applied for when it hadn't been. Or why she didn't add the information to the Auction Pack when new information came to light 24 hours before the auction ended (or flag it on the Auction Portal) and extend the auction end time by 24 hours so that bidders could review, seek legal advice and make informed decisions - all standard practice with other auctioneers.
Was this helpful? Yes
By: Josh
May 20, 2024
Dear Joe,

Thank you for leaving feedback regarding your time with IAM-Sold here and on Trustpilot. I must apologise that our response to you here on AllAgents seems to have not posted back on May 10th when we initially replied.

I am sorry to see that you remain unhappy and frustrated after exhausting our complaint procedure, and with the outcome of the Property Ombudsman review back in 2021.

It is never our intention to cause any undue stress or upset to our customers during their time with us. However, there are times when things occur that are out of our control.

In this case, I'm afraid we cannot guarantee timescales with a third party such as Land Registry and they often cannot provide timescales themselves.

We highly recommend that all interested parties carry out their own due diligence, make use of the documents available in the Buyer's Information Pack prior to bidding, and to seek legal advice, as we are not legally trained and cannot offer guidance on matters that fall outside our remit.

I apologise again for your continued unhappiness with IAM-Sold following your attempted purchase in 2021 and wish you the best for the future.

Best,

Josh
Customer Services

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Opening Hours
Address

iam-sold Ltd
6th Floor, Arden House, Regent Centre
Newcastle upon Tyne
Tyne and Wear
NE3 3LU
0845 519 3126

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 74% £40,000 £2,147,483,647
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 0 0 48 4 26 13 24 18
Areas covered
  • North of England
  • London
  • Lancashire
  • West Yorkshire
  • East Yorkshire
  • South Yorkshire
  • Northern Lincolnshire
  • West Midlands
  • Midlands
  • Wales
  • South of England
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA TPOS Sales TPOS
Latest Properties

No Properties

“***Avoid, Avoid, Avoid… Complete Cowboys***...”

Share on :
May 09,2024
Minithumbdown
By: 'Joe M'
May 09,2024
0 people found
this helpful
I had the worst experience using this company. The Modern Method of Auction is an under-regulated field where you have zero rights and you're on your own when you experience poor practices. An hour after winning an auction, I was called up to pay my ...
read full review
Was this helpful? Yes
By: Josh
May 20, 2024
View all comments (1)
Dear Joe, Thank you for leaving feedback regarding your time with IAM-Sold here and on Trustpilot. I must apologise that our response to you here on AllAgents seems to have not posted back on May 10th when we initially replied. I am sorry to see that you remain unhappy and frustrated after exhausting our complaint procedure, and with the outcome of the Property Ombudsman review back in 2021. It is never our intention to cause any undue stress or upset to our customers during their time ...

“I deal with Vanessa at Iam sold. She's brilli......”

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Feb 28,2024
Minithumbup
Venessa
By: 'Julian'
Feb 28,2024
0 people found
this helpful
I deal with Vanessa at Iam sold. She's brilliant, personable and helpful. Keep up the great work....
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Was this helpful? Yes
By: Thomas Thornton
Feb 28, 2024
View all comments (1)
Hi Julian, Thank you for your 5 star review. It is fantastic to hear Vanessa provides you with an excellent customer service.. I will be sure to pass your feedback on to Vanessa, she will be delighted with your feedback. Regards, Tom Customer Service Team ...

“Big thief's...”

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Nov 20,2023
Minithumbdown
Leanda
By: 'Asad'
Nov 20,2023
0 people found
this helpful
hi guys don't deal with these people they are just big thief's and are after to steal you reservation fee money, i went to view the property advertised by Bairstow estate agent, 12 Betterton road , the estate agent lady told me that this property is going ...
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Was this helpful? Yes
By: Thomas Thornton
Nov 21, 2023
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Hi Asad, I can confirm that our position delivered to you in our final formal response remains the same. The non-refundable Reservation Fee (as well as being clearly advertised in our marketing materials, terms and conditions, buyers guides, and reservation agreements) was discussed with you multiple times before your final offer was accepted. Leanda helped you sign up to the bid registration over the phone at your request, and clearly stated to you that you must read the Terms and Cond ...

“As a buyer searching for a house, we came acr......”

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Nov 01,2023
Minithumbup
Jodi
By: 'RACHAEL'
Nov 01,2023
0 people found
this helpful
As a buyer searching for a house, we came across 3 options all going to auction. Our contact Jodi Gooch could not have been more helpful, informative and passionate about the houses she was looking after and her job ony the while. The buying fees are ...
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Was this helpful? Yes
By: Michela Murray
Nov 01, 2023
View all comments (1)
Dear Rachael, Thank you for taking the time to leave us a lovely review. It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Jodi she will be delighted! Kindest regards, Michela Customer Service Team ...

“Selling was fast and stress free...”

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Sep 26,2023
Minithumbup
Victoria
By: 'Brian Philip Cartwright'
Sep 26,2023
0 people found
this helpful
We sold our ex-rental property through Victoria at iam-sold's Newcastle office and found the experience very straightforward and pain free. Victoria kept us informed throughout the process which was achieved in in a matter of weeks. The value obtained was less than we might have ...
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Was this helpful? Yes
By: Thomas Thornton
Sep 26, 2023
View all comments (1)
Dear Brian, Thank you for taking the time to leave us a review about your experience. It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Victoria she will be delighted. Kindest regards, Tom Customer Service Team ...

“Agent got their fee so all ok. ... Disappointed by failure to ensure vendor and buyer got best outcome....”

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Sep 14,2023
Minithumbdown
By: 'Rob'
Sep 14,2023
0 people found
this helpful
Attempted to buy through IAM sold. Signed up to bidding process. Team said they would contact us to find out about our experience, made a token effort to keep us informed but failed to communicate fully and keep us in the loop. Shut down the ...
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Was this helpful? Yes
By: Josh
Sep 14, 2023
View all comments (1)
HI, Rob. Sorry to hear of your disappointment. I can confirm that we are able to end auctions early, or accept offers before the start of an auction, if the Seller wishes to do so. We are legally obligated to disclose any and all offers received to the Vendor, whether an auction is running or not. If you would like to raise your concerns further, do drop us an email on [email protected] Many thanks, Josh Customer Services ...

“we have sold our property via the modern meth......”

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Sep 13,2023
Minithumbup
By: 'GEOFFREY'
Sep 13,2023
0 people found
this helpful
we have sold our property via the modern method of auction with the very considerable expertise of stephen quinney out of iamsold's gosforth office. we chose this method upon the thorough description offered by mr quinney which caused us to recognise the advantages and protections ...
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Was this helpful? Yes
By: Josh
Sep 14, 2023
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Hi, Geoffrey! Thanks so much for this lovely and thorough review! We're really glad to have got a good result for your sale! All the best, Josh Customer Services ...

“Purchased my first property from iamsold...”

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Aug 25,2023
Minithumbup
Meena
By: 'Steve K'
Aug 25,2023
0 people found
this helpful
Purchased my first property from iamsold and it went smoothly. Meena from the completions team was amazing and helped push everything to completion....
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Was this helpful? Yes
By: Alisha
Aug 25, 2023
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Dear Steve, Thank you for your review. Meena is a great member of the team and it is lovely to see that she has been on hand to assist during the transaction. Kindest Regards, Alisha Customer Service Team ...

“Great service !Abi was excellent, very help......”

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Aug 22,2023
Minithumbup
Abigail
By: 'Martin'
Aug 22,2023
0 people found
this helpful

Great service !

Abi was excellent, very helpful and always kept me updated

...
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By: Josh
Aug 22, 2023
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Hi, Martin! Thanks so much for this kind review! All the best, Josh Customer Services ...

“Buyers beware!...”

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Jul 28,2023
Minithumbdown
By: 'Mr Commercial'
Jul 28,2023
0 people found
this helpful
Buyers beware! I lost money by getting involved in their 'modern auction'. Unethical practices and lack of customer service....
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Was this helpful? Yes
By: Josh
Jul 28, 2023
View all comments (1)
Hi, there. We're sorry to hear that you've lost money, but there can be a risk when certain recommendations are not followed. Unfortunately, we don't have enough information to address your concerns. If you would like to raise these to [email protected], then we would be happy to investigate. Many thanks, Josh Customer Services ...

“Beware! If the seller withdraws, iamsold will......”

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Jul 10,2023
Minithumbdown
By: 'Lucy Kelfry'
Jul 10,2023
0 people found
this helpful
Beware! If the seller withdraws, iamsold will NOT return your reservation fee. There is nothing in the terms and conditions on their website about this. They then give you reasoning behind this which can be argued against with their own t&cs which they ignore ...
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Was this helpful? Yes
By: Stephanie Williams
Jul 10, 2023
View all comments (1)
Hi, Lucy. Thank you for your feedback. As mentioned on the other review platform, The Appeals Process is there to give Buyers the opportunity to challenge the Review Panel's decision to retain the non-refundable Reservation Fee. We will respond to you within the stipulated timescales and if you remain dissatisfied with the outcome you may then approach The Property Ombudsman. Many thanks, Stephanie Customer Service Team ...

“Abigail Budden was very efficient and extreme......”

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Jul 07,2023
Minithumbup
Abigail
By: 'SARAH'
Jul 07,2023
0 people found
this helpful
Abigail Budden was very efficient and extremely helpful in the purchase of our property...
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Was this helpful? Yes
By: Josh
Jul 25, 2023
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Hi, Sarah! Thanks so much for this lovely review! All the best, Josh Customer Services ...

“Excellent service throughout!!...”

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Jul 04,2023
Minithumbup
Laura
By: 'Paul Decalmer'
Jul 04,2023
0 people found
this helpful
Excellent service throughout!! Hannah was excellent and I could not recommend her highly enough in the initial stage and then Laura was excellent seeing me through to completion. Great service my second purchase through I am sold and brilliant on both occasions. Thankyou again...
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Was this helpful? Yes
By: Josh
Jul 06, 2023
View all comments (1)
Hi, Paul! Thanks so much for this lovely review. We're so glad to see comments like yours, and are looking forward to working with you again on your next purchase! All the best, Josh Customer Services ...

“Happy seller...”

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Jun 29,2023
Minithumbup
Meena
By: 'Michael Birch'
Jun 29,2023
0 people found
this helpful
I have been involved in selling a property on behalf of an old lady who is now in a nursing home. Meena Kapur, has effected this sale very efficiently, keeping me updated through the various stages. So well has this all been done, that practically ...
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Was this helpful? Yes
By: Josh
Jul 05, 2023
View all comments (1)
Hi, Michael. Thanks for taking the time to share your experience here, we really appreciate your kind comments! All the best, Josh Customer Services ...

“Satisfied client...”

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Jun 27,2023
Minithumbup
Sharon
By: 'Joy'
Jun 27,2023
0 people found
this helpful
Having recently sold a property through iam-sold Ltd, I would recommend their services to anyone. They did their professional work in an exemplary manner, liaising effectively with both the estate agent and the legal firm and completing the task well within the promised time period. ...
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Was this helpful? Yes
By: Josh
Jul 05, 2023
View all comments (1)
Thanks, Joy, for taking the time to write this lovely review. We're really grateful for your kindness and recommendation! Selling a house can be trying at the best of times, and there are all sorts of circumstances that can make it even harder. We're really glad to see that we could help you out in a particularly difficult sale. We wish you all the best! Many thanks, Josh Customer Services ...

“Excellent service...”

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Jun 26,2023
Minithumbup
Abigail
By: 'Keith Shaw'
Jun 26,2023
0 people found
this helpful
Abi went to extraordinary lengths to get a sale agreed on my flat but unfortunately it did not sell because of the recent rises in mortgage costs. She kept me regularly informed, answered my queries clearly and responded to my phone calls and emails promptly....
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Was this helpful? Yes
By: Thomas Thornton
Jun 26, 2023
View all comments (1)
Dear Keith Thank you for taking the time to leave us a review about your experience. Thank you for leaving such a positive review, I pass pass on your glowing feedback to Abi, she will be delighted. I wish you all the best with the future and hopefully your flat will sell soon. Kindest regards, Tom Customer Service Team ...

“Modern Method of Auction was a new one on me,......”

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Jun 20,2023
Minithumbup
Michael
By: 'Patrick'
Jun 20,2023
0 people found
this helpful
Modern Method of Auction was a new one on me, but for the probate sale of my late sister's 300 year-old cottage, the Estate Agent recommended it. The advantage to me as a seller was that I didn't pay any fees, which were all covered by ...
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Was this helpful? Yes
By: Alisha
Jun 22, 2023
View all comments (1)
Dear Patrick, Thank you for your 5 star review. It is great to hear that our team have been on hand to assist you with the sale, during what will have been a difficult time for you. We wish you all the best for the future. Kindest Regards, Alisha Customer Service Team ...

“First time buyer - no regrets!...”

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Jun 19,2023
Minithumbup
Jenna
By: 'Jen B'
Jun 19,2023
0 people found
this helpful
I am a first time buyer, and because I'm crazy I chose to buy my first property house at Auction through iamsold, and from the get-go they were fantastic. I had so many questions and understood very little of the process, however they were always ...
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Was this helpful? Yes
By: Alisha
Jun 22, 2023
View all comments (1)
Dear Jen, Thank you for you lovely review. It is brilliant to hear that as a first time buyer you have had a great experience with IAM-Sold. We will be sure to pass on your review and we wish you all the best for the future. Kindest Regards, Alisha Customer Service Team ...

“First class service from everyone involved, w......”

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Jun 19,2023
Minithumbup
Abigail
By: 'John Glover'
Jun 19,2023
0 people found
this helpful
First class service from everyone involved, we were very lucky to have such nice people looking after us all the way especially, Abigail Budden and Dawn Wildsmith Thank you everybody...
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Was this helpful? Yes
By: Alisha
Jun 20, 2023
View all comments (1)
Thank you for your 5 star review. It is lovely to hear that you have received support at every step of the process, from Abbi and Dawn. We will be sure to pass on your review, they'll be very pleased. Kindest Regards, Alisha Customer Service Team ...

“Ella has been wonderful! Professional, quick ......”

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Jun 15,2023
Minithumbup
Ella
By: 'Kirsty Smith'
Jun 15,2023
0 people found
this helpful
Ella has been wonderful! Professional, quick to respond and extremely helpful. She is an asset to your business....
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Was this helpful? Yes
By: Josh
Jul 25, 2023
View all comments (1)
Hi, Kirsty! Thanks so much for taking the time to leave this lively review. All the best, Josh Customer Services ...

“Beware nobody telling you, before viewing the......”

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May 22,2023
Minithumbdown
Venessa
By: 'Farhad'
May 22,2023
0 people found
this helpful

Beware nobody telling you, before viewing the property.

Not sure if this is ethical or even legal as there's no clear instruction for buyers as if you don't come to an agreement to purchase it with the auction, you as a buyer ...
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Was this helpful? Yes
By: Farhad
May 23, 2023
View all comments (2)
Thanks for your reply. But why using viewers names to make money. You cannot force people to pay with out registered on your website or made a bid on properties. You can put these therm on you website for your bidders so they have to agree before that. This is unlawful make this kind of list without this people knowing you have such a contract with vendors. Agency have to inform the viewers about that black list. ...

“Very good...”

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May 05,2023
Minithumbup
Meena
By: 'Mohammed'
May 05,2023
0 people found
this helpful
Very good experience, after buying the house i got a very good follow up from Meena , i am sold made it easier for me to buy much better then the classic open auctions...
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Was this helpful? Yes
By: Michela Murray
May 05, 2023
View all comments (1)
Dear Mohammed, Thank you for taking the time to leave your review. We are delighted that you have benefited from the Modern Method of Auction. It is great to hear that Meena has provided you with the excellent service we pride ourselves on. We will be sure to pass on your kind words to Meena, she will be thrilled. We wish you all the best for the future. Kindest Regards, Michela Customer Service Team iamsold ...

“After the sale of our house fell through 3 ti......”

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Apr 13,2023
Minithumbup
Meena
By: 'Antony Dixon'
Apr 13,2023
0 people found
this helpful
After the sale of our house fell through 3 times with our local estate agent,we tried iamsold,never used an auction site before but we had no choice as bills were totting up and we needed it gone,after a last minute hitch with a ...
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Was this helpful? Yes
By: Josh
Apr 13, 2023
View all comments (1)
Hi, Antony! Thanks so much for taking the time to leave us this lovely review. Really glad to hear you got you a good result. Best, Josh Customer Services ...

“First auction purchase....”

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Apr 11,2023
Minithumbup
Jodi
By: 'Kyle'
Apr 11,2023
0 people found
this helpful
This is my first auction purchase and Jodi Gooch has made the process easy. Her communication and her action has been fundamental in getting this property over the line....
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By: Josh
Apr 11, 2023
View all comments (1)
Thanks for this lovely review, Kyle! I'm positive that Jodi will be delighted to see this. All the best, Josh Customer Services ...

“I was recommended to use the company I am sol......”

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Apr 03,2023
Minithumbup
By: 'Susie Hylton'
Apr 03,2023
0 people found
this helpful
I was recommended to use the company I am sold, for the auction off my rental property. Streamlined professional service, excellent communication throughout, with availability for sound advice whenever I needed it....
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Was this helpful? Yes
By: Thomas Thornton
Apr 04, 2023
View all comments (1)
Hi Susie, Thank you for taking your time to leave a 5 star review. It is great to hear that you have received an excellent service while dealing with IAM-Sold . I will pass on your glowing review to the team. Kindest Regards, Tom Customer Service Team IAM-Sold ...

“Victoria responded to every query I had and ......”

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Apr 03,2023
Minithumbup
Victoria
By: 'Liz'
Apr 03,2023
0 people found
this helpful
Victoria responded to every query I had and was supportive throughout the process, she was friendly and professional and most of all efficient, ensuring my property was sold in superfast time. Could not be more pleased....
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Was this helpful? Yes
By: Thomas Thornton
Apr 04, 2023
View all comments (1)
Dear Liz, Thank you for taking your time to leave a 5 star review. We are delighted to hear that Victoria has been on hand whenever you have needed any questions answering. I will pass on your glowing review to Victoria, she will be delighted. Kindest Regards, Tom Customer Service Team IAM-Sold ...

“Happy seller....”

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Mar 29,2023
Minithumbup
Meena
By: 'Anthony'
Mar 29,2023
0 people found
this helpful
Many thanks to Meena and the team. We were kept well informed throughout the whole process and completion was achieved within the predicted timescale....
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Was this helpful? Yes
By: Alisha
Mar 30, 2023
View all comments (1)
Dear Anthony, Thank you for taking the time to leave your review. Meena is a fantastic member of the completions team and it is great to hear that she continues to provide a great level of service to our customers. We wish you all the best for the future. Kindest Regards, Alisha Customer Service Team IAM-Sold ...

“Thank you to Jodi and the Abbotts/Medway team !...”

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Mar 27,2023
Minithumbup
Jodi
By: 'Mark'
Mar 27,2023
0 people found
this helpful
Dear Jodi and team, and Cromer branch agents, Thank you so much for all your hard work. Once we had agreed terms we were delighted that the 'iamSold' procedure went very smoothly and we were regularly kept informed, and the transaction completed far more quickly ...
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Was this helpful? Yes
By: Alisha
Mar 30, 2023
View all comments (1)
Dear Mark, Thank you for taking the time to leave a review. It is great to hear that Jodi has helped to ensure the transaction went as smoothly as possible for you and that she has constantly kept you updated. Kindest Regards, Customer Service Team IAM-Sold ...

“Stephen was very professional from the very f......”

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Mar 16,2023
Minithumbup
Stephen
By: 'Mr and Mrs M'
Mar 16,2023
0 people found
this helpful
Stephen Quinney was very professional from the very first contact we had with him. He explained the online auction system clearly and answered all our questions. He has excellent communication skills and was very helpful and encouraging after a disappointing result from the first auction ...
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Was this helpful? Yes
By: Thomas Thornton
Mar 17, 2023
View all comments (1)
Dear Mr & Mrs M, Thank you for taking the time to leave your great review. It's great to hear you received a brilliant service from Stephen, I will pass on your excellent feedback to Stephen, he will be delighted. We wish you all the best for the future. Kindest Regards, Tom Customer Service Team ...

“From start to finish the whole process was ma......”

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Mar 13,2023
Minithumbup
Megan
By: 'Sharon Davenport-Brown'
Mar 13,2023
0 people found
this helpful
From start to finish the whole process was made easy and was so efficient. My main point of contact was Megan Adams who was just fantastic, she was professional throughout and explained each part of the process patiently, going out of her way to answer ...
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By: Thomas Thornton
Mar 14, 2023
View all comments (1)
Dear Sharon, Thank you for taking the time to leave your review. It's fantastic to hear that Megan provided excellent customer service. I will pass on your fantastic feedback to Megan she will be delighted. We wish you all the best for the future. Kindest Regards, Tom Customer Service Team ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

A copy of our Complaint Handling Procedure can be found via our website link: https://www.iamsold.co.uk/complaints-procedure
Last updated at 10:28 AM 12/03/2019 by Stevie Scott

Awards won by iam-sold Ltd, Newcastle upon Tyne NE3 3LU



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