Rolfe East
3.4/5, 25 reviews
60% recommended
80% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Rolfe East's success is a matter of pride for all staff, at whatever level. The whole team believes in providing a personal, friendly service that is second to none. A service that, in the words of many of its clients, is ' show more Rolfe East's success is a matter of pride for all staff, at whatever level. The whole team believes in providing a personal, friendly service that is second to none. A service that, in the words of many of its clients, is '

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 92% £290,000 £1,275,000
Lettings 0% 60% £1,200 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 3 7 1 6 1 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Could not have had better agents. Kept me up ......”

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Oct 12,2021
Minithumbup
ash
By: 'GM'
Oct 12,2021
0 people found
this helpful
Could not have had better agents. Kept me up to date with all feedback from viewers, and when the first sale fell through ( thanks to buyers no longer able to get mortgage), found me new buyers within a couple of days. They were always available ...
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“Frankly, we deeply regret the time wasted and......”

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Jun 17,2021
Minithumbdown
Richard
By: 'D. Sturges-Allard'
Jun 17,2021
0 people found
this helpful
Frankly, we deeply regret the time wasted and stress and frustration experienced by 'trying' to sell via Rolfe East. Absolutely poor communication from Richard and team (not being told when viewings had been booked in/not hearing feedback re viewings) & glib responses to complaints about ...
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“Absolutely useless. Impossible to get hold of......”

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Sep 30,2020
Minithumbdown
By: 'Sheila'
Sep 30,2020
1 people found
this helpful
Absolutely useless. Impossible to get hold of anyone, no calls or emails returned and rude receptionist who seems to be based somewhere in the ether but not in an office. I had my flat on the market with them and they listed it as POA ...
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“Lack of professionalism from the management side.We moved in 10 ......”

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Sep 15,2020
Minithumbdown
By: 'Celina'
Sep 15,2020
0 people found
this helpful
Lack of professionalism from the management side. We moved in 10 months agor in a flat full of issues (no hot water nor heating for our 3 first days in winter), with a broken boiler which is breaking every 2 weeks. Our request for boiler change are being ...
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“Very poor performance by Rolfe East Letting Office...”

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Aug 21,2020
Minithumbdown
By: 'Adam'
Aug 21,2020
1 people found
this helpful
When we started using Rolfe East Letting Office's services in back in 2016, they seemed good and an improvement on our previous letting agency. Gradually, their services started deteriorating to the point of abysmal; totally unreliable, unresponsive, and unprofessional. We ended our contract with them in ...
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“Absoutely amazing team..... Every single. Tea......”

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Mar 28,2020
Minithumbup
Katie
By: 'Clare'
Mar 28,2020
0 people found
this helpful
Absoutely amazing team..... Every single. Team. Member helped me in many ways, but amazing service from Katie, laurence and Sophie. Would use rolfe east again for our next home....
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“Worst estate agent . Issued sales memo to me ......”

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Nov 24,2019
Minithumbdown
By: 'Amit'
Nov 24,2019
0 people found
this helpful
Worst estate agent . Issued sales memo to me and still they were showing property to other to get higher price no loyalty at all...
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“We have had a great experience buying a prope......”

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Nov 02,2019
Minithumbup
Nick
By: 'Jo'
Nov 02,2019
0 people found
this helpful
We have had a great experience buying a property recently with help from Nick and James at Rolfe East in Acton. They handled the negotiation very professionally. It was so nice to deal with gentleman with plenty experience - there was no pressure, they were ...
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“Highly recommend...”

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Jan 10,2019
Minithumbup
Sasha
By: 'Caterina'
Jan 10,2019
0 people found
this helpful
Incredibly helpful and professional people. Can't praise enough the role Sasha has played to help us in the process of renting with the references. Amazing communication all the way & fast. Excellent team, extremely efficient....
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Comment on agent fees
Good
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“delayed move in date, poor communication...”

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Nov 21,2018
Minithumbdown
Klaudia
By: 'Tenant'
Nov 21,2018
0 people found
this helpful
We had a terrible experience renting through Rolfe. The agent we were in contact with was communicating extremely poorly and was not keeping us up to date on our move in date, which was delayed by several days due to the referencing agency discriminating against ...
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Comment on agent fees
excessive for the extremely low level of service provided, and they refused to refund part of it despite the major screw ups on their behalf
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“The best possible experience...”

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Sep 20,2018
Minithumbup
Sasha
By: 'Javier'
Sep 20,2018
0 people found
this helpful
Honestly the best by far, Sasha from Rolfe East was incredibly helpful not only while we were looking for a flat but also after finding it. Always offering the best properties, rapid responses. To sum up, highly recommended professionals. If I ever want to move ...
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“Rolfe east sold my house in a blink of an ......”

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Feb 13,2018
Minithumbup
Valder
By: 'Yolanda'
Feb 13,2018
1 people found
this helpful
Rolfe east sold my house in a blink of an eye, thanks to Tim and Valder for their excellent work!...
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“Awful stuffI was ripped off with fee which they have't ......”

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Oct 23,2017
Minithumbdown
Richard
By: 'Nemur'
Oct 23,2017
3 people found
this helpful
Awful stuff I was ripped off with fee which they have't given me back - even wasn't my fault I payed over £1K for solicitors Pure liars ! Wish them to go in court...
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“It is difficult to tell where the lies end and ......”

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Jan 16,2017
Minithumbdown
By: 'sharb'
Jan 16,2017
4 people found
this helpful
It is difficult to tell where the lies end and the truth begins with these agents. An unprofessional estate agents....
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“We are first time buyers, Sinead at your Northfields branch ......”

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Apr 22,2015
Minithumbup
Sinead
By: 'CLIENT'
Apr 22,2015
1 people found
this helpful
We are first time buyers, Sinead at your Northfields branch was dedicated, passionate and helped us every step of the way, explaining procedure, terminology and pushing for a quick result- we never had a chance to thank her properly, please extend our thanks to Sinead. ...
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“I can't heap enough praise on the guys at Rolfe ......”

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Sep 17,2014
Minithumbup
Laurence
By: 'Sue'
Sep 17,2014
1 people found
this helpful
I can't heap enough praise on the guys at Rolfe East, Acton. Lawrence and his fabulous team were a pleasure to work with. From the start their calm, sensitive and encouraging approach made us feel safe in their hands. There were no false promises just ...
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“I had a lovely mews house to sell, but in ......”

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Sep 05,2014
Minithumbup
Laurence
By: 'Richard'
Sep 05,2014
2 people found
this helpful
I had a lovely mews house to sell, but in a tricky location (nearby development pending). Laurence, Patrick and James did a great job getting viewings arranged in the tricky Oct-Dec period, although successful sale not reached until Mar. This came in the same week ...
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“This agent went out of his way to facilitate my ......”

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Sep 03,2014
Minithumbup
Laurence
By: 'David'
Sep 03,2014
1 people found
this helpful
This agent went out of his way to facilitate my sale and move, from the valuation though viewings to the final move, which was beset by snags and delays. When my buyer was late in completing, resulting in cancelations with the removals company they burned ...
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Comment on agent fees
I think the fees were pretty reasonable, and lower than most quotes I had.
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“Generally all worked like clockwork as far as the agents ......”

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Aug 29,2014
Minithumbup
Laurence
By: 'Mark'
Aug 29,2014
1 people found
this helpful
Generally all worked like clockwork as far as the agents were concerned. Laurence Truett in particular was phenomenally efficient, first putting all prospective buyers in touch, then wrapping the sale up quickly and with good advice. When our purchase went pear-shaped because of mendacious solicitors ...
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Comment on agent fees
1% must be considered favourable.
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“Laurence and Patrick handled a tricky vendor for me with ......”

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Aug 28,2014
Minithumbup
Laurence
By: 'Ed'
Aug 28,2014
1 people found
this helpful
Laurence and Patrick handled a tricky vendor for me with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a ...
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“The agent supported us throughout the transaction from initial valuation ......”

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Aug 28,2014
Minithumbup
James
By: 'Chris'
Aug 28,2014
1 people found
this helpful
The agent supported us throughout the transaction from initial valuation right through to completion , keeping us updated at all times. They always considered the tranactions throughout the chain and not our sale in isolation. The valuation was realistic allowing us to obtain a sale at ...
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Comment on agent fees
Great Fee basis
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“All round great service. The manager, Bernard, was extremely professional ......”

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Jul 15,2011
Minithumbup
By: 'Belle'
Jul 15,2011
3 people found
this helpful
All round great service. The manager, Bernard, was extremely professional and I found the process to be very smooth and well handled. Would highly recommend....
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“I recently used Rolfe East Ealing W5 to locate a ......”

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Jun 29,2011
Minithumbdown
By: 'Losed'
Jun 29,2011
15 people found
this helpful
I recently used Rolfe East Ealing W5 to locate a property. Having found the correct one I left a substantial deposit and allowed matters to progress. It fell through and I requested my deposit back. I was told that NO REFUNDS would be made as ...
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By: JJ
Jul 15, 2011
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Is this for sales or lettings? ...

“Everyone was really friendly and I found them to be ......”

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May 24,2011
Minithumbup
By: 'Louise'
May 24,2011
1 people found
this helpful
Everyone was really friendly and I found them to be extremely professional especially in comparison to other companies in the area. Would definitely recommend them....
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“Stay well clear, completely misleading and not professional....”

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May 20,2011
Minithumbdown
By: 'saff'
May 20,2011
10 people found
this helpful
Stay well clear, completely misleading and not professional....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:53 AM 27/09/2019 by heather heather

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