“I find the standard of service by IMS falls way ......”
1 Star Review
Apr 19,2017
By:
'Barney'
Apr 19,2017
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: No
Postcode: DE22
Lettings (as a Landlord)
Rent PCM: £600
Postcode: DE22
0
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I find the standard of service by IMS falls way short of even ones's worst expectations. No one returns calls and never manage to speak to the same person twice. You can't trust them to do anything properly and the contractors they use are a ...
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“I have been a tenant with its for 19 months they ......”
5 Star Review
Feb 19,2016
By:
'Elaina'
Feb 19,2016
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: Yes
Postcode: DE24
Lettings (as a Tenant)
Rent PCM: £795
Postcode: DE24
0
people found
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I have been a tenant with its for 19 months they are highly good at what they do as long as you take care of the property you rent you get no problems I received my bond in a matter of days from them I would ...
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Comment on agent fees
Good
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“The service I have received from IMS Leaders as a ......”
1 Star Review
Feb 11,2016
By:
'ANON'
Feb 11,2016
Services: Lettings (as a Landlord)
Sold price: £150000
Would you recommend?: No
Postcode: DE22
Lettings (as a Landlord)
Sold price: £150000
Postcode: DE22
1
people found
this helpful
The service I have received from IMS Leaders as a Landlord is shocking, so bad that I have made a complaint to The Property Ombudsman. They don't answer emails properly, or return your phone calls. Plus I am still awaiting deductions from the deposit a ...
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“We arranged for a viewing and a time for the ......”
1 Star Review
Oct 24,2015
By:
'Nolonger'
Oct 24,2015
Services: Lettings (Prospective customer)
Rent PCM: £450
Would you recommend?: No
Postcode: DE22
Lettings (Prospective customer)
Rent PCM: £450
Postcode: DE22
1
people found
this helpful
We arranged for a viewing and a time for the property a week in advance. We informed the agent that we would be travelling over from Lincoln to do the viewing. No change in our schedule and we arrived in Derby 1 hr before viewing. Contacted ...
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1
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“These guys wont give you your deposit back after you ......”
1 Star Review
Oct 18,2015
By:
'Alexandru'
Oct 18,2015
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: DE22
Lettings (as a Tenant)
Rent PCM: £500
Postcode: DE22
1
people found
this helpful
These guys wont give you your deposit back after you finish your contract with them , they will find a way to charge you for anything. They use MADE UP INVOICES for everything they charge ! I WONT USE THEM AGAIN....
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“We have been with ims for 3 years. In that time ......”
1 Star Review
Aug 29,2015
By:
'disappointedtenant'
Aug 29,2015
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: DE7
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DE7
1
people found
this helpful
We have been with ims for 3 years. In that time they have taken no notice of any repairs or issues we have reported, they have not done vital checks that they are by law supposed to complete, it wasn't until a year after we moved ...
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What agent could do to change your mind?
Very expensive fees, and they have become even more unreasonable the longer we have stayed with them.
Attached Filesnbsp;
Comment on agent fees
Very expensive fees, and they have become even more unreasonable the longer we have stayed with them.
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“IMS rentals initially were friendly and helpful however once there ......”
1 Star Review
Aug 12,2015
By:
'Rusty'
Aug 12,2015
Services: Lettings (as a Landlord)
Rent PCM: £620
Would you recommend?: No
Postcode: DE24
Lettings (as a Landlord)
Rent PCM: £620
Postcode: DE24
1
people found
this helpful
IMS rentals initially were friendly and helpful however once there was a tennant in place they became like leeches and unprofessional , seeking more and more money from the landlord and eventually not paying us the rent and not responding to emails from us, bassically it ...
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What agent could do to change your mind?
they could have been less greedy and also replied to emails better
Attached Filesnbsp;
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“Am in shock that IMS are refusing to return our ......”
1 Star Review
Jun 11,2015
By:
'Disappointed'
Jun 11,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE22
Lettings (as a Tenant)
Postcode: DE22
2
people found
this helpful
Am in shock that IMS are refusing to return our deposit. They are cheating us and are saying that the property was dirty when it clearly was clean. There was pictures given to the landlord every 3 months of the property to show that it was ...
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“The worst, avoid! Basically lie through their teeth everytime I ......”
1 Star Review
Jun 05,2015
By:
'Matt'
Jun 05,2015
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: No
Postcode: NG9
Lettings (as a Tenant)
Rent PCM: £495
Postcode: NG9
1
people found
this helpful
The worst, avoid! Basically lie through their teeth everytime I speak to them. Not sorted the property at all before taking tenancy and now wont replace or repair broken fixtures. Terrible terrible people and letting agents...
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What agent could do to change your mind?
No chance im trying to extract myself from tenancy agreement and move they are that bad.
Attached Filesnbsp;
Comment on agent fees
Far too much for really quite poor service
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“During the application process the Long Eaton office refused to ......”
1 Star Review
May 25,2015
By:
'female'
May 25,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG1
Lettings (as a Tenant)
Postcode: NG1
1
people found
this helpful
During the application process the Long Eaton office refused to send me a receipt for the application monies but demanded more unsubstantiated payments over the phone.
(I put this down as one individual but this is not the case).
They avoid putting anything in writing
...
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1
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“Up until recently along with my family I was renting ......”
1 Star Review
May 13,2015
By:
'Appalled'
May 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: DE72
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: DE72
2
people found
this helpful
Up until recently along with my family I was renting - via IMS - a large detached property in a village location. I'm an Ex Executive Search Consultant and have worked with some truly inspiring professionals throughout my career. How IMS can call themselves professional ...
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What agent could do to change your mind?
Treat tenants with respect. Take some customer service training. Honesty and ethics should be drawn upon a lot more. Stop looking down on people. Don't patronise. Oh and tweeting about landlords and tenants you don't like isn't very nice, or smart...
Attached Filesnbsp;
Comment on agent fees
Rediculous. No other agency keeps back deposits in the way IMS do either, shockingly poor.
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“Absolutely appalling agency. As soon as they hand the keys ......”
1 Star Review
Mar 13,2015
By:
'MissyS'
Mar 13,2015
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: DE22
Lettings (as a Tenant)
Rent PCM: £525
Postcode: DE22
2
people found
this helpful
Absolutely appalling agency. As soon as they hand the keys over, they lose interest in the tennant. You are treated as an inconvienance if you have any questions and some staff are downright rude. Forget about getting your deposit back as well - they fight ...
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What agent could do to change your mind?
Staff should undertake customer service training especially those answering the phones. IMS need to be fair with deposits and and improve communicate with tenants.
Attached Filesnbsp;
Comment on agent fees
IMS overcharge for a 'inventory' fee which i have never paid for any other agency. They conduct an inventory anyway - why do tenants have to pay for this?
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“In my endeavour to move from Cambridge to Derby I ......”
1 Star Review
Mar 08,2015
By:
'Blaqueen'
Mar 08,2015
Services: Lettings (Prospective customer)
Rent PCM: £495
Would you recommend?: No
Postcode: DE21
Lettings (Prospective customer)
Rent PCM: £495
Postcode: DE21
1
people found
this helpful
In my endeavour to move from Cambridge to Derby I found the perfect property - with IMS. I couldn't actually view the property myself so my partner went to view it on my behalf.
The agent (Hannah) who showed her round was rude and rushed ...
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What agent could do to change your mind?
Been warm and welcoming when showing someone around a property instead of tutting sighing and tapping fingernails.
Treat each application on it's own merit instead of treating applicants like a comodity.
Attached Filesnbsp;
1
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“The service across the board from start to finish have ......”
5 Star Review
Mar 02,2015
By:
'Emma'
Mar 02,2015
Services: Lettings (as a Landlord)
Rent PCM: £1950
Would you recommend?: Yes
Postcode: DE72
Lettings (as a Landlord)
Rent PCM: £1950
Postcode: DE72
0
people found
this helpful
The service across the board from start to finish have been unquestionable. Staff have been proactive, responsive, polite and have actioned everything necessary in a very professional manner. Faultless service. I could not thank them enough. For landlords and tenants in Derby I would highly ...
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Comment on agent fees
vert reasonable.
0
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“This lady is horrible to day the least. There were ......”
1 Star Review
Jan 17,2015
By:
'rmw'
Jan 17,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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This lady is horrible to day the least. There were some good employees but she is the final inspector. She is trying really hard to rob my deposit money. She cheats to the extent that she quoted me for a brand new gas fire installation ...
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1
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“I am a landlord and have to say that my ......”
1 Star Review
Oct 29,2014
By:
'Landlord'
Oct 29,2014
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: No
Postcode: DE23
Lettings (as a Landlord)
Rent PCM: £450
Postcode: DE23
0
people found
this helpful
I am a landlord and have to say that my dealings with IMS have been terrible. My tenants moved out in September and there was damage to the property which they duly collect the money from the tenants. However it took them over a month ...
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What agent could do to change your mind?
IMS need to keep their promises and employ good contractors who can do a competent job. Also to Manage how contractors are used such as painter and decorator completes their work before a cleaner goes in. And if there are issues to inform the landlord immediately rather then giving them the runaround.
Attached Filesnbsp;
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“I've been a landlord with IMS for around 7 years. My ......”
1 Star Review
Oct 29,2014
By:
'James'
Oct 29,2014
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: No
Postcode: DE24
Lettings (as a Landlord)
Rent PCM: £525
Postcode: DE24
0
people found
this helpful
I've been a landlord with IMS for around 7 years. My experience started off very well however it has went downhill in a major way over the last 3 years. I live abroad and initially IMS were good in communicating issues and emailing rent statements and condition ...
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What agent could do to change your mind?
Be honest. Lose the arrogance. Go back to how you were many years ago.
Attached Filesnbsp;
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“Wow, where to start. I'm a landlord who's also happening ......”
1 Star Review
Aug 08,2014
By:
'Fred'
Aug 08,2014
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: DE72
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: DE72
0
people found
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Wow, where to start. I'm a landlord who's also happening to be renting right now. Shocking! Employment references went to my landlord. Tenant refs to my employer. Property turned out to be a) furnished not unfurnished b) £1300 pcm not £1250 as advertised and c) shared access, ...
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“Difficult to know where to start. Firstly, the tenants who ......”
1 Star Review
Aug 04,2014
By:
'Andy'
Aug 04,2014
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: No
Postcode: DE1
Lettings (as a Landlord)
Rent PCM: £600
Postcode: DE1
0
people found
this helpful
Difficult to know where to start. Firstly, the tenants who moved on to my property were not properly vetted. Secondly, to say the inventory list was written by a child would be doing the child an injustice. Missing numerous pieces of furniture and fittings, wrong ...
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Comment on agent fees
Priced it cheaply to get it occupied ASAP.
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“After selling our property, we were looking for a short/......”
5 Star Review
May 22,2014
By:
'Matt'
May 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE24
Lettings (as a Tenant)
Postcode: DE24
0
people found
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After selling our property, we were looking for a short/medium term let to settle in after a 50mile relocation. When looking to rent in Derby, IMS shows at the top of all search results, but i still like to see reviews. I came across ...
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“I have used IMS Lettings for a number of years ......”
5 Star Review
May 21,2014
By:
'Murray'
May 21,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE3
Lettings (as a Landlord)
Postcode: DE3
0
people found
this helpful
I have used IMS Lettings for a number of years now to let out my property. They have been nothing, but helpful even when my tenant refused to pay their last months rent. This was naturally a very stressful time, but they were very up ...
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“I'm a first time landlord and I'm really pleased to ......”
5 Star Review
May 21,2014
By:
'Mr'
May 21,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE74
Lettings (as a Landlord)
Postcode: DE74
0
people found
this helpful
I'm a first time landlord and I'm really pleased to mange my property. The staff were helpful and friendly and the my house was let straight away. I've recommended them to a friend who about to let a property for the first time....
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“I have several buy to let properties which have been ......”
5 Star Review
May 08,2014
By:
'Sharon'
May 08,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE22
Lettings (as a Landlord)
Postcode: DE22
0
people found
this helpful
I have several buy to let properties which have been managed by IMS for over 10 years now. I have always found them to be extremely professional and competent. Their after sales team are excellent and provide good value for money even when repairs are needed ...
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“I used IMS to let my first property and have ......”
5 Star Review
May 06,2014
By:
'Mr'
May 06,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE74
Lettings (as a Landlord)
Postcode: DE74
0
people found
this helpful
I used IMS to let my first property and have found them to be friendly and helpful. There have been no problems, great communication. I am very pleased with the service so far, so much so I have recommended them to a friend who is ...
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“I used IMS to let my first property and have ......”
5 Star Review
May 06,2014
By:
'Mr'
May 06,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE74
Lettings (as a Landlord)
Postcode: DE74
0
people found
this helpful
I used IMS to let my first property and have found them to be friendly and helpful. There have been no problems, great communication. I am very pleased with the service so far, so much so I have recommended them to a friend who is ...
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“Been a landlord for 20 years, used lots of agents - ......”
5 Star Review
May 05,2014
By:
'happy'
May 05,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE1
Lettings (as a Landlord)
Postcode: DE1
1
people found
this helpful
Been a landlord for 20 years, used lots of agents - been with IMS for 5 years now and they are the best. Quick to find good tenants, fees stay the same, never any problems...
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“I am a current tenant with IMS and unfortunately my ......”
5 Star Review
May 02,2014
By:
'Happy'
May 02,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE1
Lettings (as a Tenant)
Postcode: DE1
2
people found
this helpful
I am a current tenant with IMS and unfortunately my landlord has served me notice after only 4 months of being in the property. I have 2 months to find somewhere else to live, and because I couldn't find another property which I liked on Rightmove I ...
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“I recently finished renting an IMS property, the landlord contacted ......”
1 Star Review
Mar 21,2014
By:
'Luke'
Mar 21,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE73
Lettings (as a Tenant)
Postcode: DE73
1
people found
this helpful
I recently finished renting an IMS property, the landlord contacted me saying that he was really happy with the condition we left the house and told IMS to release the full amount of my deposit back to me. This was over 15 days ago, I have ...
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“Absolutely disgusting service from start to finish from IMS in ......”
1 Star Review
Feb 26,2014
By:
'Drew1992'
Feb 26,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DE65
Lettings (Prospective customer)
Postcode: DE65
2
people found
this helpful
Absolutely disgusting service from start to finish from IMS in perticular a childish woman of the name Felicity Gordon.
Where to start? We viewed a property which had a lot of potential in an area we had our heart set on. We were shown around ...
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What agent could do to change your mind?
Agent Felicity Gordon was rude from day one, ims need to seriously provide their staff with basic customer service training.
Attached Filesnbsp;
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“"I am the landlord of an IMS managed property and ......”
5 Star Review
Feb 07,2014
By:
'IMS'
Feb 07,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE72
Lettings (as a Landlord)
Postcode: DE72
3
people found
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"I am the landlord of an IMS managed property and suffered quite substantial damage to the roof of the above property in the recent storm. I felt I must contact you with regard to the excellent service your staff member, Chris, gave in what was ...
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