Mar 13,2015
Minithumbdown
By: 'MissyS'
Mar 13,2015
2 people found
this helpful
Absolutely appalling agency. As soon as they hand the keys over, they lose interest in the tennant. You are treated as an inconvienance if you have any questions and some staff are downright rude. Forget about getting your deposit back as well - they fight tooth and nail to take as much money from you as possible. I even provided evidence that i had professionally cleaned the carpets only to be told this wasnt good enough and i was charged for some cleaners to HOOVER!. I would never ever use them again. They are only interesting in maximising the money for the landlord.
What agent could do to change your mind?
Staff should undertake customer service training especially those answering the phones. IMS need to be fair with deposits and and improve communicate with tenants.
Attached Files
Comment on agent fees
IMS overcharge for a \'inventory\' fee which i have never paid for any other agency. They conduct an inventory anyway - why do tenants have to pay for this?
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


IMS Lettings Ltd

36 market place Derby
Derbyshire
DE1 3AE

01332 366333

Opening hours


As Seen On

Find the Best Agent to
Sell or Rent Your Home