“Absolutely appalling agency. As soon as they hand the keys ......”

Mar 13,2015
By: 'MissyS'
Mar 13,2015
2 people found
this helpful
Absolutely appalling agency. As soon as they hand the keys over, they lose interest in the tennant. You are treated as an inconvienance if you have any questions and some staff are downright rude. Forget about getting your deposit back as well - they fight tooth and nail to take as much money from you as possible. I even provided evidence that i had professionally cleaned the carpets only to be told this wasnt good enough and i was charged for some cleaners to HOOVER!. I would never ever use them again. They are only interesting in maximising the money for the landlord.
What agent could do to change your mind?
Staff should undertake customer service training especially those answering the phones. IMS need to be fair with deposits and and improve communicate with tenants.
Attached Files
Comment on agent fees
IMS overcharge for a 'inventory' fee which i have never paid for any other agency. They conduct an inventory anyway - why do tenants have to pay for this?
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IMS Lettings Ltd

36 market place Derby

01332 366333

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