“Like other reviews on here I have had a similar ......”
1 Star Review
Mar 03,2014
By:
'Alastair'
Mar 03,2014
Branch: London, Unit 6 128 Metcalfe Court West Parkside
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Branch: London, Unit 6 128 Metcalfe Court West Parkside
Lettings (as a Tenant)
Postcode: SE10
6
people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. They moved us in to a 'furnished' property, which had nothing but beds in for the first two weeks. As compensation they awarded us a laughable amount of next months rent. Not to mention the fact that we only had 2 beds out of the three. They then tried to claim that a three bed could in fact be interpreted as a two bed with an optional room and tried to charge us extra for an additional room despite the apartment being advertised as a three bed. Frankly, appalling service, rude, ignorant and lacking in any sort of transparency. Don't be drawn in by the friendly front they put on at the beginning, it will not last!
What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should.
I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
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