“We were extremely unsatisfied with this letting agent. We felt ......”

Jan 18,2014
By: 'judoka'
Jan 18,2014
3 people found
this helpful
We were extremely unsatisfied with this letting agent. We felt that the frequency of property inspections was excessive and when we raised concerns about some of the fittings with the inspector they either weren't passed on or were ignored. They were slow to respond to and resolve issues with the property which, at one point, resulted in us being left without a fridge for a protracted period. Since ending the lease we have attempted to contact the agents to arrange the return of fees which have been declared unlawful under Scots law. They failed to respond to several inquiries including a Subject Access Request under the Data Protection Act and when they finally did get back to us they were completely unhelpful.
What agent could do to change your mind?
Return admin and credit check fees and apologise for the distress they've caused us.
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