Aberdeen, AB25
4.4/5, 200 reviews
85% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
92% lettings fee satisfaction
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“Every contact with the agency has been unsatisfactory. During the ......”

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Dec 05,2013
Minithumbdown
By: 'Steven'
Dec 05,2013
3 people found
this helpful
Every contact with the agency has been unsatisfactory. During the first viewing of the property we were led to believe by the agent a garden shed was included as part of the property and in the cost of the lease. This was important to the decision in taking the lease as the flat had limited storage space. However after moving into the property and asking for the key for this shed we found this shed was not only not included in the lease but it did not belong to the property but to a neighbour.
Although we were unhappy about being mislead by the agent we decided to continue with the lease after receiving an apology which pleaded ignorance about the statement.
A short time after moving into the property a mould appeared on the lower walls; including inside built in cupboards and kitchen cabinets, this was identified as rising damp by a friend who works with building standards. The agency replied with fact sheets about condensation and ventilation. This was apparently our fault for drying clothes on a clothes horse during winter.
Knowing previous tenants of the property this is obviously a recurring problem because of their previous experience, also the agents suggestion of painting over the mould was an insight to previous attempts to cover the problem.
There were a couple of times where a leak occurred from the flat above which caused a large crack in the ceiling. It took three phone calls to the agency over three months for them to arrange a quote for repairs. The issue still hasn't been resolved.
We have recently submitted our notice and have had a notice of a viewing. The prospected tenant arrived and waited 40 mins for the agent then finally phoned and was informed they were running late. Would it be too professional to have phoned or text the potential tenant to inform that they would not arrive on time, this is just testament to the incompetence and unprofessionalism of Northwood and how they are only interested in money. On a good note; if you are a landlord looking to squeeze as much money out of young people struggling to afford the deposit to buy their own home go with Northwood because they have no problem increasing the rent of unsatisfactory properties.
This agency is the reason letting agents have a bad name. If I had a property with so many problems it would be in my best interest to rectify them as soon as possible. They seem to make their silly jobs seem harder than they are, if your job is to simply turn up for an appointment, wouldn't you turn up on time?
What agent could do to change your mind?
Better work ethic. Remember there are people living in the properties you "manage".
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By: Northwood Team
Jul 22, 2014
Dear Tenant

We are sorry to hear of the issues that you have had. We have no record of any complaint no file, but please contact us and we will do our best to put things right.

Yours sincerely

Northwood Team

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Opening Hours
Address

Northwood
207-211 Rosemount Place
Aberdeen
Aberdeen City
AB25 2XS
01224 218450

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £134,000 £349,000
Lettings 93% 92% £395 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
83 13 73 15 3 0 2 0 8 3
Areas covered
  • AB24
  • AB10
  • AB25
  • AB11
  • AB51
  • AB12
  • AB39
  • AB13
  • AB41
  • AB14
  • AB31
  • AB15
  • AB32
  • AB16
  • AB21
  • AB22
  • AB23
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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“Great agency, quick replies, supportive and p......”

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Feb 01,2021
Minithumbup
By: 'Gergana'
Feb 01,2021
0 people found
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Great agency, quick replies, supportive and professional agents! They have some of the best properties on the market! The landlord was also a really nice person....
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By: Matt Pullinger
Feb 03, 2021
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Many thanks for this great feedback we really appreciate it. Best regards Matt Pullinger ...

“Fantastic service from a fantastic team!...”

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Jan 28,2021
Minithumbup
By: 'James'
Jan 28,2021
0 people found
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I have used Northwood in Aberdeen to rent out my property since 2013. During 2020 I listed the property for sale and have just closed on the sale. Despite the challenging market conditions and house prices, Laura and the team at Northwood Aberdeen were fantastic throughout the ...
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Jan 28, 2021
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We really appreciate you taking the time to leave us this review, its been our pleasure to be of service, best regards Matt Pullinger ...

“First class letting agency...”

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Jan 25,2021
Minithumbup
By: 'Lynn'
Jan 25,2021
0 people found
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Having had bad experiences with letting agencies in the past I was nervous about renting from another agency. I really had nothing to worry about with Northwood from the very first enquiry email they have been nothing but first class. I had to move during ...
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By: Matt Pullinger
Jan 26, 2021
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Many thanks for this feedback we really appreciate it, best regards Matt Pullinger ...

“I would thoroughly recommend Northwood to let......”

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Jan 25,2021
Minithumbup
By: 'Miss'
Jan 25,2021
0 people found
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I would thoroughly recommend Northwood to let your property out, my property manager was assigned as Juliet and she has been on hand to answer any questions etc...
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“I would like to write a review to thank Julie......”

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Jan 18,2021
Minithumbup
By: 'Mr'
Jan 18,2021
0 people found
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I would like to write a review to thank Juliet for her recent hard work, after our landlord served noticed on us, due to him needing to sell the property. She found us a similar property, and made the process very straight forward. Thanks again...
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“Wouldn't rent with any other letting agent...”

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Jan 17,2021
Minithumbup
By: 'Matthew'
Jan 17,2021
0 people found
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Been renting with various letting agents for nearly 10 years, Northwood were by far the best. Previously we have found that as soon as you have signed for the property, the customer care goes out the window and the letting agents can be patronising and upon ...
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By: Matt Pullinger
Jan 18, 2021
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Many thanks for this review, its our pleasure to be of service, best regards Matt Pullinger ...

“Very positive experience letting my property ......”

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Jan 12,2021
Minithumbup
By: 'Grant'
Jan 12,2021
0 people found
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Very positive experience letting my property out through Northwood, they have been very attentive, and really helped out, i am moving abroad sand was concerned, how Juliet has looked after everything perfectly...
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“Juliet provided me with all oft he informatio......”

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Jan 08,2021
Minithumbup
By: 'Juliet'
Jan 08,2021
0 people found
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Juliet provided me with all oft he information required to let out my property, she was very knowledgeable and helpful...
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By: Matt Pullinger
Jan 11, 2021
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Many thanks for this great feedback its our pleasure to be of service, best regards Matt Pullinger ...

“I have had a positive experience with Northwo......”

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Dec 16,2020
Minithumbup
By: 'Mark'
Dec 16,2020
0 people found
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I have had a positive experience with Northwood, the start up for a new landlord is great - all safety relate certificates were sorted with their contractors and we had some pointers on how to make the property a bit more desirable were taken on ...
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By: Matt Pullinger
Dec 16, 2020
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Many thanks for this great review, we are delighted to be of service, best regards Matt Pullinger ...

“Really impressed with the service at Northwoo......”

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Dec 10,2020
Minithumbup
By: 'Joseph'
Dec 10,2020
0 people found
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Really impressed with the service at Northwood, my boiler broke down, and Juliet arranged to repair very quickly, i was offered heaters in the mean time, everything was dealt with so professionally...
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By: Matt Pullinger
Dec 10, 2020
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We are delighted to be able to help, thanks for your review, best regards Matt Pullinger ...

“Juliet was great in dealing with our tenants ......”

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Nov 24,2020
Minithumbup
By: 'Mrs'
Nov 24,2020
0 people found
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Juliet was great in dealing with our tenants boiler break down, we live abroad so it was great peace of mind having her look after anything, thanks again...
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By: Matt Pullinger
Nov 26, 2020
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Many thanks for this great feedback we really appreciate it! ...

“I have recently moved out of my property, due......”

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Oct 27,2020
Minithumbup
By: 'Janet'
Oct 27,2020
0 people found
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I have recently moved out of my property, due to nothing other than relocating, my property manager Juliet has managed the property very well, keeping me posted about my deposit, thanks again...
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“I have not had any issues with renting my pro......”

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Oct 26,2020
Minithumbup
By: 'John'
Oct 26,2020
0 people found
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I have not had any issues with renting my property out through Northwood. Nicola has been a great help getting everything ready before it went on the market....
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“I have had a very positive experience renting......”

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Oct 21,2020
Minithumbup
By: 'Mr'
Oct 21,2020
0 people found
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I have had a very positive experience renting my property out with Northwood. My property manager Juliet has helped answer all my questions, and i look forward to them finding a tenant...
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By: Matt Pullinger
Nov 02, 2020
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Many thanks for this great feedback, best regards Matt Pullinger ...

“Good reliable service, professional and respo......”

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Oct 20,2020
Minithumbup
By: 'N.'
Oct 20,2020
0 people found
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Good reliable service, professional and responsive. I wasn't sure about starting the leasing process during the pandemic but I am glad I did. Northwood have been great at informing me of all the legal requirements and organising these for me (thanks to Nicola). Appreciate the ...
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“Our boiler broke down at the weekend, we call......”

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Oct 15,2020
Minithumbup
By: 'Mr'
Oct 15,2020
0 people found
this helpful
Our boiler broke down at the weekend, we called the emergency line who managed to talk us through a temp fix until they could attend, Juliet spoke to the landlord on the Monday and arranged the boiler replacement quickly and efficiently...
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“I would recommend Northwood to anyone looking......”

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Oct 13,2020
Minithumbup
By: 'Lesley'
Oct 13,2020
0 people found
this helpful
I would recommend Northwood to anyone looking to rent out a property, i have received professional, friendly service from the whole team. Juliet has been appointed as my property manager and has been brilliant...
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“I have recently became a landlord and having ......”

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Oct 12,2020
Minithumbup
By: 'Joe'
Oct 12,2020
0 people found
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I have recently became a landlord and having been using Northwood in Aberdeen to manage the property. Nicola was exceptional at getting my property ready for leasing and they also put me in touch with a renovation company that helped "spruce" the place up to ...
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By: Matt Pullinger
Oct 12, 2020
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Many thanks for this great feedback its our pleasure to be of service, best regards Matt Pullinger ...

“I approached Northwood to value my property f......”

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Oct 12,2020
Minithumbup
By: 'Mr'
Oct 12,2020
0 people found
this helpful
I approached Northwood to value my property for rental, the service has been excellent, my property manager Juliet has kept me up to date, and i look forward to working with them in the future...
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“Helpful, and professional company. My propert......”

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Oct 08,2020
Minithumbup
By: 'Alan'
Oct 08,2020
0 people found
this helpful
Helpful, and professional company. My property manager Juliet has been on hand to answer any of my questions and queries...
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By: Matt Pullinger
Oct 08, 2020
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Many thanks for taking the time to leave this great feedback, best regards Matt Pullinger ...

“Juliet has been managing my properties for ye......”

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Sep 23,2020
Minithumbup
By: 'Ms'
Sep 23,2020
0 people found
this helpful
Juliet has been managing my properties for years now and i cannot fault her, proactive, friendly and always keeps my properties ticking over...
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By: Matt Pullinger
Sep 23, 2020
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Many thanks for this great feedback, its our pleasure to be of service, best regards Matt Pullinger ...

“Recently moved out my property, but wanted to......”

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Aug 17,2020
Minithumbup
By: 'Doug'
Aug 17,2020
0 people found
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Recently moved out my property, but wanted to leave a review. I have never had any issues with getting things fixed or the general management. More recently Nicola helped arrange safety checks around my work schedule and packing, which was a great help. Only moved ...
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By: Matt Pullinger
Aug 24, 2020
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Many thanks for this great feedback we truly appreciate this, best regards Matt Pullinger ...

“Excellent property managers for tenants...”

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Aug 14,2020
Minithumbup
By: 'Sarah'
Aug 14,2020
0 people found
this helpful
My property manager is Juliet McPherson, and she is absolutely fantastic. My flat has had multiple repair issues over the last year (none the fault of Northwood), and she has always been extremely quick to respond and resolve issues same-day. I am always grateful for ...
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By: Matt Pullinger
Aug 14, 2020
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We are delighted to be able to help and thanks for this great feedback, best regards Matt Pullinger ...

“Juliet has been great in looking after my pro......”

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Jul 27,2020
Minithumbup
By: 'Clive'
Jul 27,2020
0 people found
this helpful
Juliet has been great in looking after my property, prompt at fixing any issues, easy to get a hold of and always very friendly, thanks again!...
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“The whole team at Northwood have provdied exc......”

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Jul 27,2020
Minithumbup
By: 'Elliot'
Jul 27,2020
0 people found
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The whole team at North wood have provided exceptional service when renting out my property, Juliet has been my property manager and has handled everything superbly...
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Last updated at 11:13 AM 05/07/2018 by allAgents

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Northwood

Branch - Aberdeen, AB25