Regent Street, Rugby, Rugby, CV21
4.9/5, 177 reviews
98% recommended
97% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Brown & Cockerill

“Brown & Cockerill all worked really hard to sell our house. ......”

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Nov 28,2013
Minithumbup
Carl Watts M.N.A.E.A.
By: 'Sarah'
Nov 28,2013
4 people found
this helpful
Brown & Cockerill all worked really hard to sell our house. Our initial contact was with Carl Watts who gave us a realistic valuation and advice on what was involved with moving. He took some really good photos of our house and the brochure was great. We had the opportunity to change photos and text to present the property as we wanted.
We also dealt with Mandy in the office who was lovely, and gave us good advice during the sale negotiations and then was really on the ball chasing up paperwork and solicitors regularly to get to completion. They are well organised and they are realistic. They aren't pushy, but they are thorough and professional. I would certainly recommend them.
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Opening Hours
Address

Brown & Cockerill Property Services
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £22,500 £750,000
Lettings 100% 95% £500 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 7 2 105 1 49 0 3 0
Areas covered
  • CV21
  • CV22
  • CV23
  • NN6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Relocation Agent Network Move With Us
Latest Properties
Images & Videos

“very quick sale, response time was to questio......”

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Feb 03,2021
Minithumbup
Aaron
By: 'paul'
Feb 03,2021
0 people found
this helpful
very quick sale, response time was to questions was good and very good communication with ourselves and our buyers. would certainly use again....
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“Excellent service and support...”

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Dec 15,2020
Minithumbup
Aaron
By: 'Lydia'
Dec 15,2020
0 people found
this helpful
Aaron has been amazing throughout our purchase. Keeping us up to date, advising us along the way. I am sure without his dedication and perseverance we would not be about to move in to our new home....
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“Arron has been amazing during this whole proc......”

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Dec 08,2020
Minithumbup
Aaron
By: 'nigel'
Dec 08,2020
0 people found
this helpful
Arron has been amazing during this whole process, he has worked continually from all aspects and communicated succinctly and in a timely manner to insure little to no misinterpretations happened between parties. He is approachable, friendly and best of all responsive in all forms of ...
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“Aaron's perseverance through our house purcha......”

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Nov 23,2020
Minithumbup
Aaron
By: 'Alicia'
Nov 23,2020
0 people found
this helpful
Aaron's perseverance through our house purchase has been exceptional. Challenged with an atrocious solicitor on the other end, Aaron continuously pushed from progress and promptly communicated with us about any developments in the purchase and we never felt out of the loop or ignorant. We ...
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“Excellent service, always felt that I was kep......”

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Nov 17,2020
Minithumbup
Carl Watts M.N.A.E.A.
By: 'David'
Nov 17,2020
0 people found
this helpful
Excellent service, always felt that I was kept in the loop with developments and updates. Would definitely recommend Brown & Cockerill....
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“Aaron was perfect for the sale of our propert......”

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Oct 29,2020
Minithumbup
Aaron
By: 'Fraser'
Oct 29,2020
0 people found
this helpful
Aaron was perfect for the sale of our property. He’s very knowledge and full of advise, hints and tips. He was quick to respond to any question and concerns giving a friendly service from the start making it as hassle free as possible. Would ...
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“Good customer service.Good communication dur......”

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Sep 29,2020
Minithumbup
Aaron
By: 'Mr'
Sep 29,2020
0 people found
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Good customer service. Good communication during buying process process. Service carried out in a timely manner. Easy to get hold to answer queries....
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“As first time buyers we were so nervous and t......”

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Sep 23,2020
Minithumbup
Aaron
Carl Watts M.N.A.E.A.
By: 'Chelsea'
Sep 23,2020
0 people found
this helpful
As first time buyers we were so nervous and this was a huge/scary process but Aaron was absolutely amazing and he made everything so much easier. He was always supportive and a great help. Nothing was ever too much. Everyone we met there was ...
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“The team at Brown & Cockerill at all times have impressed us....”

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Sep 19,2020
Minithumbup
Carl Watts M.N.A.E.A.
By: 'Sara'
Sep 19,2020
0 people found
this helpful
The team at Brown & Cockerill at all times have been professional and friendly and we'd have no hesitation in recommending them to anyone looking to sell their property. Carl took photos that showed our property at it's best, and the team arranged and conducted a ...
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“Aaron was nothing short of outstanding in eve......”

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Sep 16,2020
Minithumbup
Aaron
Mandy
By: 'Lynne'
Sep 16,2020
0 people found
this helpful
Aaron was nothing short of outstanding in every way. Trying to complete during lockdown and beyond, after having started the process in February,was not an enviable task. My buyer lost two buyers and my vendor was considering remarketing their property. Aaron is highly professional ...
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“Very professional and efficient service...”

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Sep 04,2020
Minithumbup
Aaron
By: 'Janice'
Sep 04,2020
0 people found
this helpful
Have to say I was very impressed with Aaron and the team throughout the whole process of selling my property thought they did an excellent job and would highly recommend them to anyone...
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“Buying our first home was difficult enough bu......”

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Aug 18,2020
Minithumbup
Paul
By: 'Rebecca'
Aug 18,2020
0 people found
this helpful
Buying our first home was difficult enough but even more so during a pandemic! We were so thankful for Paul's services and help all throughout our purchase. He was so helpful and efficient. There were a few bumps along the way but he always made ...
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“A fantastic service by Brown & Cockerill from start to finish. ......”

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Aug 17,2020
Minithumbup
Paul
By: 'Andrew'
Aug 17,2020
0 people found
this helpful
A fantastic service by Brown & Cockerill from start to finish. Paul Gettings did a great job managing my sale through very difficult circumstances: while Covid19 was in full swing! He kept me informed every step of the way, advised me what to do, when, and ...
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“Brown & Cockerill...”

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Aug 02,2020
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'GD'
Aug 02,2020
0 people found
this helpful
Excellent and extremely efficient service at letting out a house I had bought in Rugby. The amount of bureaucracy, nowadays, is a bit daunting, and they eased all of the headaches for me, including getting excellent tenants for the property. Thanks a million!...
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“Excellent service very happy with my first le......”

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Aug 01,2020
Minithumbup
Matthew Sweet M.A.R.L.A
By: 'Graham'
Aug 01,2020
0 people found
this helpful
Excellent service very happy with my first letting experience so far 😀. Found Matt to be very straight talking and honest. Letting process was very straight forward....
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“Excellent service...”

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Jul 22,2020
Minithumbup
Paul
By: 'Linda'
Jul 22,2020
0 people found
this helpful
Paul Gettings at Brown & Cockerill dealt with the sale of our property. He was very approachable, helpful and courteous. Nothing was too much trouble. I wouldn't hesitate to recommend Paul and the company to my family and friends....
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“Fabulous service from start to finish. Aaron ......”

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Jun 25,2020
Minithumbup
Aaron
By: 'Elaine'
Jun 25,2020
0 people found
this helpful
Fabulous service from start to finish. Aaron and Carl made us feel so relaxed and we felt our custom was very valuable to them. We were impressed with Aaron especially as he made our buyers/ other viewers feel relaxed and he was very professional answering ...
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By: Carl Watts
Jun 25, 2020
View all comments (1)
Thank you for your review and kind words. We are delighted that you have been so happy with our service. It was very much our pleasure to sell such a beautiful house. We all wish you well with your onward plans and move. ...

“This was our first move for 38 years and we w......”

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Jun 23,2020
Minithumbup
Aaron
By: 'Rosemary'
Jun 23,2020
0 people found
this helpful
This was our first move for 38 years and we were nervous but Aaron and the Brown and Cockerill team led us through the process and made everything seem easy. We knew they were always at the end of the phone if we needed help or ...
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“Thank you so much for helping sell my house! ......”

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Jun 22,2020
Minithumbup
Paul
By: 'Tom'
Jun 22,2020
0 people found
this helpful
Thank you so much for helping sell my house! Paul was awesome, pulled all the stops out and couldn't do enough. This is my second time using Brown and Cockerill and they didn't disappoint. Thanks again!...
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“Excellent Service...”

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Jun 19,2020
Minithumbup
Paul
By: 'clare'
Jun 19,2020
0 people found
this helpful
Excellent Service I would not use anyone else to help you to sell your property! Paul Gettings could not have been more helpful, patient or professional. He did everything he said he was going to do and extremely efficiently. Was not pushy or hard sell, ...
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“Paul is a very enthusiastic and the best agen......”

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May 30,2020
Minithumbup
Paul
By: 'Janos'
May 30,2020
0 people found
this helpful
Paul is a very enthusiastic and the best agent I have ever met. He is been very kind and helped me through the whole sale. Even many years ago he helped to find the propery as well! The man you need!!!...
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“Great service...”

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May 27,2020
Minithumbup
Aaron
By: 'Stuart'
May 27,2020
0 people found
this helpful
I bought a property through Aaron in the past and was really impressed with how well he managed the transaction. When it came to selling, I knew that Aaron was the man for the job. Within a day or two, it was sold for the ...
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“Paul was absolutely fantastic - kept me infor......”

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May 11,2020
Minithumbup
Paul
By: 'Uzzi'
May 11,2020
0 people found
this helpful
Paul was absolutely fantastic - kept me informed of the purchase from end-to-end - great sense of humor and generally a good person to do business with. Looking forward to hopefully using his services again....
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“Fantastic service. Lovely friendly staff. Pau......”

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Apr 02,2020
Minithumbup
Paul
By: 'Paul'
Apr 02,2020
0 people found
this helpful
Fantastic service. Lovely friendly staff. Paul was brilliant, always prompt in replying to any questions. Although he was our primary point of contact everybody we spoke to at the branch where very helpful. Throughly recommended. Thank you...
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“Paul led the process of house sale which was ......”

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Jan 23,2020
Minithumbup
Paul
By: 'Michael'
Jan 23,2020
0 people found
this helpful
Paul led the process of house sale which was a little complicated by the circumstances & produced an unexpected requirement of resource from him & his colleagues. The customer service & attention to detail made the whole process stress-free, as Paul and other staff definitely went the extra ...
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Staff picture Aaron
(80)
Staff picture Paul
(53)
Staff picture Mandy
(36)
Staff picture Matthew Sweet M.A.R.L.A
(16)
Staff picture Carl Watts M.N.A.E.A.
(12)
Staff picture Bal
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.

Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.

Complaints procedure:

1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.

2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.

3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.

4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).

5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.

6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts

Awards won by Brown & Cockerill Property Services, Rugby CV21 2QF


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Brown & Cockerill Property Services

Branch - Regent Street, Rugby, Rugby, CV21