Well I have to say from a Landlords point of view that Sterling are excellent and an absolute example to their industry. Having let my property through another agent previously (I wont name and shame in this instance!!) who put a tenant into my house without a deposit then had no recourse when they trashed the house and vacated, Sterling act with absolute perfection, always protecting the client paying their fee.....the landlord. I laughed when I saw all the reviews were from tenants.....get a grip you are not paying the agent, the landlord is, therefore you are not their customer!!