View all comments (5) What is it with this ben bird always responding to people so defensively. It's not the first time and i doubt it will be the last. Arrogance isn't a nice trait son didn't anyone ever teach you?! ...

View all comments (2) If you wish me to be blunt there are several issues 1) the fact that you wanted £40 plus VAT just to lend us a key when we had locked ourselves out. Even the landlord thought this was daylight robbery and came out to let us in immediately bearing in mind that my wife was heavily pregnant at the time! I wouldn't mind but we wouldn't even have got to keep the key, that was just to collect it from you use it and return it!!! 2) The £30 admin fee for the contract renewal - what exactly does it ...

View all comments (1) Thanks for the positive comments. If you have anyone else thinking of selling let us know, we will give you ...

View all comments (1) Thanks for your positive comments, good luck in Derbyshire, Sterling ...

View all comments (2) Thanks for your comments and ongoing business Eva, it is greatly appreciated. I think it is important that all customers on both sales and lettings, vendors and tenants have a chance to air their views, however I would always advise a customer if they have not had an experience up to their expectations to advise me in the first instance to give me, personally, the chance to investigate. We are a people business dealing with people, so very frequently there can be two sides to every storey b ...

View all comments (1) Hi Jonny, Provided this isn't another 'planted' review from another agent trying to denigrate our good name, perhaps you can email me some specific content to allow me a chance to respond? Provided this is a genuine post from 'Jonny H' I would be interested to know what rules we do not adhere to since we are members of both the property Ombudsman (TPO) and the Association of Residential Lettings Agents, both of which have strict rules which we always stick to. As far as the bad attitude an ...

View all comments (1) Thank you for your comments. I am sorry that you feel you did not experience a service that matched your expectation. If you are able to let me know, because it is not clear from your comment, did the tenant we found in week 2 actually take the let or not? Was the reason the property loaded back onto the internet taken as a precaution to protect your interest by having a second possible tenant lined up and also to motivate the current tenant to commit to the let - either of which would have b ...

View all comments (1) I have been made aware of some comments on this site and will endeavour to answer each comment posted. Firstly it would be useful to know if we were retained as a managing agent on a fully managed basis (whereby we would be responsible for sorting out repairs) or if we were just instructed to find a tenant and leave repairs to be sorted out between the tenant and the landlord. From the sounds of this email I suspect we were not instructed or retained by the landlord to mange this property. On ...