100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 09,2013
Sep 09,2013
2
people found
this helpful
this helpful
Unbelievably bad. I would honestly not recommend anyone to go with Beresford Ward as a letting agent. The list of problems we had with them were endless:
1) Never phoning you back after you had called about a problem.
2) Promising deadlines about when work will be carried out (which were never met). Continuously missing these deadline and then making up a new time/date plucked out of thin air.
3) Not completing maintenance work to a high standard and leaving this half finished for months on end.
4) Flat left in a filthy condition when we moved in.
5) LYING about calling/leaving messages with us on numerous occasions. When in truth, they had just forgotten to get in touch.
Honestly I could go on. The incompetence of the staff was simply unbelievable and unprofessional to say the least. Please do not waste your time with them!
1) Never phoning you back after you had called about a problem.
2) Promising deadlines about when work will be carried out (which were never met). Continuously missing these deadline and then making up a new time/date plucked out of thin air.
3) Not completing maintenance work to a high standard and leaving this half finished for months on end.
4) Flat left in a filthy condition when we moved in.
5) LYING about calling/leaving messages with us on numerous occasions. When in truth, they had just forgotten to get in touch.
Honestly I could go on. The incompetence of the staff was simply unbelievable and unprofessional to say the least. Please do not waste your time with them!
What agent could do to change your mind?
They couldn't change my mind! The main reason we left was because they were so bad to deal with.Attached Filesnbsp;
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Latest Reviews
23rd Sep 2021
reviewed by 'Gabriela'
6th Dec 2019
reviewed by 'Jason'
22nd Mar 2019
reviewed by 'Ludmila'
11th Feb 2019
reviewed by 'Rachel'
2nd Aug 2017
reviewed by 'Eftychia'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £425 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 7 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- PL1
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- PL12
- PL3
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Services offered
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Sep 23,2021
Sep 23,2021
0
people found
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I have recently had some hardship dealing with a property in Plymouth.
On a friend's recommendation I asked for help from Beresford Ward letting agency and had the pleasure to meet the Director Mark Ward. I wasn't disappointed, at contrary, this was such a positive ...
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Dec 06,2019
Dec 06,2019
0
people found
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would recommend Mark and his team as they are very professional and treat landlords and tenants fairly. A lot of experience in the trade and use this to deal with Landlord and tenant problems quickly and fairly....
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Mar 22,2019
Mar 22,2019
0
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Thank you all the staff in the Plymouth branch for the friendly assistance over the period of my tenancy with them. All of the staff are always friendly, helpful, ready to listening any of your concerns. I was happy to be the tenant with them....
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Dec 03,2018
Dec 03,2018
0
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The whole team at Berrisford Ward can only be congratulated for outstanding service over almost 15 years. If I could award a 6th star I would. Looking at the other reviews I think the one with a 1 star rating must have been written by a rival ...
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Comment on agent fees
competative
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Aug 02,2017
Aug 02,2017
0
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I have recently rent a property through Beresford Ward, and was really impressed by the quick and efficient communication and service. Clever and to the point. Highly recommended....
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Comment on agent fees
reasonable fees
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Jul 13,2017
Jul 13,2017
0
people found
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James gave really clear advice and found me some ideal tenants in no time at all- highly recommended service from a very professional team...
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Comment on agent fees
Fees very reasonable
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Feb 25,2015
Feb 25,2015
0
people found
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Great letting agents. I let from them once & then when the landlords had to unexpectedly sell they found me an even better property for my family & I when we were expecting our third child. We moved on a Monday & our baby girl was born on ...
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Dec 11,2014
Dec 11,2014
0
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Beresford Ward have fantastic to us as tenants it's a shame we had to leave as we had to move due to work transfer , I would recommend them because they were good ,polite acted promptly to our requests , I am a very demanding person was ...
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Sep 09,2013
Sep 09,2013
2
people found
this helpful
this helpful
Unbelievably bad. I would honestly not recommend anyone to go with Beresford Ward as a letting agent. The list of problems we had with them were endless:
1) Never phoning you back after you had called about a problem.
2) Promising deadlines about when work will be ...
read full review
read full review
What agent could do to change your mind?
They couldn't change my mind! The main reason we left was because they were so bad to deal with.Attached Filesnbsp;
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Sep 11,2015
Sep 11,2015
0
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For a period of 3 years I was a tenant in a property managed by Beresford Ward. Throughout the entire duration of my tenancy the agency never failed to be considerate and proactive with any structural or practical issues that naturally arose. Issues were also rectified ...
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Comment on agent fees
The property was clean and had plenty of character. A very fair fee.
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May 04,2015
May 04,2015
0
people found
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Beresford ward was always most helpful and helped resolved many situations whilst letting the flat via them.
They are all friendly whilst always professional and always make time to deal with you as best and quickly as they can.
we have enjoyed knowing this company ...
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Comment on agent fees
Only thing we was a little disappointed with was we had to pay for carpet cleaning as there was pets at the property which was in the contract which we understand but (this was nothing to do with Beresford Ward) this was due to the landlord who was not very cooperative We felt as we have had full central heating funded and fitted via ourselves whilst we was there and this would have cost the landlord a lot of money we felt he could have said the carpets didnt need doing seeing we had done this and we had a few damp problems which we rectified ourselves but he still wanted it cleaned despite the carpets always being poor and very worn condition and needed to be replaced in all fairness this was from day one they was like this. But again nothing to do with the agents they tried their best to try and reason with the landlord. But he wasnt happy to this suggestion and we had to pay ‚£45 but other than that no problems.
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Mar 09,2016
Mar 09,2016
0
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The team have dealt with our business with diligence and politeness. I felt completely at ease and trusting as they helped me move letting our property forward. I found them professional, knowledgeable and friendly. I so appreciated being kept in the loop by them promptly ...
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Comment on agent fees
Fees were fair considering the hard work they did for me.
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Feb 11,2019
Feb 11,2019
0
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All the team at Bereford Ward are absolutely lovely, always cheerful and supportive. I have been with them for 4.5 years and am very sad to leave due to my land lady wanting to sell the property. They are very professional and nothing is too much ...
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May 17,2016
May 17,2016
0
people found
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Beresford Ward have managed a rental property in Plymouth for ten years on my behalf and have always been professional, efficient and with good communication and little fuss throughout. As an absentee landlord far removed I am very grateful to Mark and Debi over the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Sometimes things can go wrong. If they do, you will find that we deal with the problem efficiently and fairly. Being fully licensed ARLA members we adhere to a very strict protocol. We are also part of The Property Ombudsman which gives our consumers added piece of mind
Last updated at 2:30 PM 01/11/2017 by allAgents
