“One star is too much for the absolute rip off......”
1 Star Review
Mar 06,2024
By:
'Rachel'
Mar 06,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WC1E
Lettings (as a Tenant)
Postcode: WC1E
0
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One star is too much for the absolute rip off of a company, shocking service. Be warned they will charge you a fee of £400 for certificate of compliance when you remortgage, an absolute con!!! Avoid this company at all costs!!!...
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“I can't speak for any services other than the advice ......”
5 Star Review
Aug 23,2017
By:
'Pat'
Aug 23,2017
Services: Lettings (as a Landlord)
Rent PCM: £725
Would you recommend?: Yes
Postcode: SN7
Lettings (as a Landlord)
Rent PCM: £725
Postcode: SN7
0
people found
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I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews from just about every client). But when I called this afternoon with an insurance enquiry I found that Kwelly was very, very helpful. She answered ...
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Comment on agent fees
High
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“Do not recommend this agent, far to expensive than others, ......”
1 Star Review
Apr 14,2017
By:
'customer111'
Apr 14,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: WA12
Lettings (as a Landlord)
Postcode: WA12
4
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Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot of higher than others....
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Comment on agent fees
bad
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“Absolute rip off in my opinion!! I would recommend that ......”
1 Star Review
Mar 24,2017
By:
'Mad'
Mar 24,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RM2
Lettings (as a Landlord)
Postcode: RM2
8
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Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (note was formerly OM, formerly Peveral etc etc - forever changing name to disguise who they really are)
Just received invoice for just under £700 for ...
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Comment on agent fees
bad
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“Very poor service and one of the big bully agents ......”
1 Star Review
Feb 26,2017
By:
'Jke'
Feb 26,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RG1
Lettings (as a Landlord)
Postcode: RG1
3
people found
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Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders to let...
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Comment on agent fees
Bad
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“Charge £120 when you buy one of their leased properties to ......”
1 Star Review
Feb 21,2017
By:
'Creatureofhabit'
Feb 21,2017
Services: Lettings (as a Landlord)
Sold price: £99000
Would you recommend?: No
Postcode: DY2
Lettings (as a Landlord)
Sold price: £99000
Postcode: DY2
4
people found
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Charge £120 when you buy one of their leased properties to change your name the £120 every time you have a new tenant.
They claim that is a reasonable charge despite refusing to breakdown their costs for this clerical admin change. They say it is based on ...
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Comment on agent fees
Extremely poor. Rip off doesn't cover it
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“Absolutely dreadful company. Stay clear. They charge for work not ......”
1 Star Review
Nov 26,2016
By:
'Nat'
Nov 26,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B24
Lettings (as a Tenant)
Postcode: B24
4
people found
this helpful
Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's will 3 'chase up' emails in between) they charge ridiculous management fees, but they do nothing. The law seriously needs to do something about these cowboys. ...
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Comment on agent fees
Terrible
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“Dreadful company, just want your cash and do nothing in ......”
1 Star Review
Oct 21,2016
By:
'IB'
Oct 21,2016
Services: Property Management
Would you recommend?: No
Postcode: NN11
Property Management
Postcode: NN11
6
people found
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Dreadful company, just want your cash and do nothing in return for it. We moved house because the property was tied into a contact with them. Absolutely awful, please check your contract if this company are associated with it .. STAY CLEAR, best advice I can ...
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Comment on agent fees
BAD
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“No one in the block has a good word to ......”
1 Star Review
Apr 13,2016
By:
'Acworth'
Apr 13,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: N9
Lettings (as a Landlord)
Postcode: N9
10
people found
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No one in the block has a good word to say about first port. They are shockingly bad in every way. They never respond to any issue and just do nothing. My solicitor even warned me about how notoriously bad they are when I bought ...
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“All they do with your money is run a hoover ......”
1 Star Review
Feb 03,2016
By:
'om'
Feb 03,2016
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: WA8
Lettings (as a Tenant)
Rent PCM: £600
Postcode: WA8
11
people found
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All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates ...
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Comment on agent fees
Poor
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“Utter Disgrace !!!!! I have just been told that although they ......”
1 Star Review
Jan 15,2016
By:
'Rachel'
Jan 15,2016
Services: They manage our estate
Sold price: £135000
Would you recommend?: No
Postcode: SN2
They manage our estate
Sold price: £135000
Postcode: SN2
7
people found
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Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form ...
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What agent could do to change your mind?
Utterly shocking my 5 year old could do a better job. ‚£3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
Attached Filesnbsp;
Comment on agent fees
Utterly shocking my 5 year old could do a better job. ‚£3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
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“FirstPort (formerly OM Property Management) are forcing us to replace ......”
1 Star Review
Nov 18,2015
By:
'Dom'
Nov 18,2015
Services: They manage our building
Would you recommend?: No
Postcode: CF10
They manage our building
Postcode: CF10
15
people found
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FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is £2,735.16, which includes a 10% commission that they are paying to themselves!
Myself and other residents have continually complained about this being a ...
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15
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“How is this company getting away with this?? nobody seems ......”
1 Star Review
Oct 24,2015
By:
'Maxine'
Oct 24,2015
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B74
Lettings (as a Landlord)
Postcode: B74
6
people found
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How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, ...
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“This company operates almost as a protection racket. It demands ......”
1 Star Review
May 06,2015
By:
'Furious'
May 06,2015
Services: They manage our estate
Sold price: £92500
Would you recommend?: No
Postcode: CO11
They manage our estate
Sold price: £92500
Postcode: CO11
11
people found
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This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6...
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Comment on agent fees
Absolutely disgraceful.
11
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“Useless company. I've spent countless hours of my life chasing ......”
2 Star Review
Apr 21,2015
By:
'Lew'
Apr 21,2015
Services: They manage our building
Would you recommend?: No
Postcode: BR3
They manage our building
Postcode: BR3
10
people found
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Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass ...
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“The farce continues, after systematically wrecking and devaluing every single ......”
1 Star Review
Apr 13,2015
By:
'ML'
Apr 13,2015
Services: They manage our building
Would you recommend?: No
Postcode: B74
They manage our building
Postcode: B74
11
people found
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The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than ‚£10,000 cases always go through ...
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What agent could do to change your mind?
Go and join a hippy commune and disappear from civilised society???
Attached Filesnbsp;
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“Hi, i purchased my Freehold property at fernwood in newark ......”
1 Star Review
Apr 12,2015
By:
'peter'
Apr 12,2015
Services: They manage our estate
Would you recommend?: No
Postcode: NG24
They manage our estate
Postcode: NG24
8
people found
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Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development ...
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What agent could do to change your mind?
This agent can take a run and jump over the highest cliff in the country.
Attached Filesnbsp;
Comment on agent fees
The agents fees are at least 4 times the running costs of the estate.
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“I can't begin to describe how much I hate OM ......”
1 Star Review
Apr 01,2015
By:
'bexster32'
Apr 01,2015
Services: They manage our building
Would you recommend?: No
Postcode: SE22
They manage our building
Postcode: SE22
9
people found
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I can't begin to describe how much I hate OM property management....
As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters ...
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9
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“Be warned they are changing there name to Firstport Property ......”
1 Star Review
Mar 31,2015
By:
'Mr'
Mar 31,2015
Services: Lettings (as a Landlord)
Sold price: £245000
Would you recommend?: No
Postcode: RM7
Lettings (as a Landlord)
Sold price: £245000
Postcode: RM7
7
people found
this helpful
Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever known....
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“This company just wants to rip money of people and ......”
1 Star Review
Feb 22,2015
By:
'James'
Feb 22,2015
Services: They manage our estate
Sold price: £120000
Would you recommend?: No
Postcode: NG9
They manage our estate
Sold price: £120000
Postcode: NG9
5
people found
this helpful
This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send bills...
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What agent could do to change your mind?
The agent need to take responsibility and respect the customer and declare their service for them if they do any
Attached Filesnbsp;
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“Do not get involved with any property managed by this ......”
1 Star Review
Nov 27,2014
By:
'Rob'
Nov 27,2014
Services: They manage our estate
Sold price: £120000
Would you recommend?: No
Postcode: RM17
They manage our estate
Sold price: £120000
Postcode: RM17
8
people found
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Do not get involved with any property managed by this company - the fees are extortionate and there are always shortfalls for which you will be charged extra. Complaints regarding maintenance or other tenants never get resolved and i have no proof of them ever ...
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What agent could do to change your mind?
Charging reasonable amounts, fixing issues and dealing with complaints - they do virtually nothing and what they do is done badly
Attached Filesnbsp;
Comment on agent fees
The fees that they charge have been proven to be extortionate. we know that we can acheive the same insurance cover for the block for ‚£20k per year less than OM are paying/charging us and the management fees are off the scale
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“It has taken this agent 5 days to try repair a ......”
1 Star Review
Nov 24,2014
By:
'J'
Nov 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: GL50
Lettings (as a Tenant)
Rent PCM: £800
Postcode: GL50
5
people found
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It has taken this agent 5 days to try repair a communal fault with the TV system the entire block of flats( 12 ) have no signal at all , rang them 4 times, land lady once Thursday at 8.05am and 12am promised to sort with in 24 hours , I rang ...
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What agent could do to change your mind?
Get lost, wind up ,disappear .
Attached Filesnbsp;
5
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“I have reported an issue for the property manager to ......”
1 Star Review
Nov 01,2014
By:
'DeeDee'
Nov 01,2014
Services: They manage our building
Would you recommend?: No
Postcode: RG24
They manage our building
Postcode: RG24
5
people found
this helpful
I have reported an issue for the property manager to sort out in August 2014. I did not get any response for 3 month even this issue has been raised to their complaint team over and over again. I received an email from property manager a few ...
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Comment on agent fees
The fee is over charged and poorly estimated. Last year the annual actual fee is more than 20 percent of the estimated fee
5
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“Myself and three other residents on my estate have been ......”
1 Star Review
Oct 23,2014
By:
'Frustrated'
Oct 23,2014
Services: They manage our estate
Would you recommend?: No
Postcode: TW12
They manage our estate
Postcode: TW12
7
people found
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Myself and three other residents on my estate have been trying to get OM Property Management to remove three dumped cars in one of the parking areas for the past year. I have received no reply to my e-mails. The other residents have received two.
...
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“6 months service charge in advance and no works being done. ......”
1 Star Review
Oct 16,2014
By:
'Gidd'
Oct 16,2014
Services: They manage our estate
Sold price: £219000
Would you recommend?: No
Postcode: CR0
They manage our estate
Sold price: £219000
Postcode: CR0
7
people found
this helpful
6 months service charge in advance and no works being done. And to top it off my property and land is freehold. These people are no good rip offs that pry on innocent homeowners and tenants....
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“I agree with all the comments regarding OM on this ......”
1 Star Review
Oct 10,2014
By:
'Maria'
Oct 10,2014
Services: Lettings (as a Tenant)
Sold price: £200000
Would you recommend?: No
Postcode: RH10
Lettings (as a Tenant)
Sold price: £200000
Postcode: RH10
7
people found
this helpful
I agree with all the comments regarding OM on this site. Their incompetence could not be covered in a paragraph, I have called every week for almost 2 years regarding the same problem and it's like 'groundhog day' explaining the problem as no record is kept ...
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“Annual service charges have more than doubled in the last ......”
1 Star Review
Oct 09,2014
By:
'Dont'
Oct 09,2014
Services: They manage our building
Would you recommend?: No
Postcode: SE16
They manage our building
Postcode: SE16
4
people found
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Annual service charges have more than doubled in the last few years
Maintenance is poorly planned , overly expensive , and poorly completed requiring further maintenance
OM are non-responsive to owners / tenants
Do not purchase a property that they manage !...
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Comment on agent fees
Ridiculously exhorbitant
4
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“This company has systematically destroyed the value of every apartment/......”
1 Star Review
Oct 05,2014
By:
'ML'
Oct 05,2014
Services: They manage our building
Would you recommend?: No
Postcode: B74
They manage our building
Postcode: B74
5
people found
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This company has systematically destroyed the value of every apartment/flat in this block through their incompetence. They have breached almost every term of the maintenance agreement but have the audacity to try and intimidate people into paying arrears via threats and lies. Property owners ...
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What agent could do to change your mind?
Maybe provide the services that they are supposed to, and pay compensation to property owners who have had their properties devalued due to their involvement.
Attached Filesnbsp;
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“Honestly I doubt this website has enough server space to ......”
1 Star Review
Oct 03,2014
By:
'Thundergod'
Oct 03,2014
Services: They manage our building
Rent PCM: £1000
Would you recommend?: No
Postcode: KT19
They manage our building
Rent PCM: £1000
Postcode: KT19
3
people found
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Honestly I doubt this website has enough server space to list all the reasons you should never deal with this company. They will take you to court for the slightest non payment but try and get them to do what you pay them for and ...
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What agent could do to change your mind?
honestly there is nothing they could do. I honestly trying to think of something that could happen to them for me to forgive them for what they have put me and the other tennants in our block through but I cant think of anything that would make me feel better.
Attached Filesnbsp;
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“I contacted the property management department in Nov 13 regarding a ......”
1 Star Review
Jul 30,2014
By:
'Ruth'
Jul 30,2014
Services: They manage our estate
Would you recommend?: No
Postcode: TW12
They manage our estate
Postcode: TW12
4
people found
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I contacted the property management department in Nov 13 regarding a rotting window. I had to call repeatedly to get any response from the property manager. They then sent round a company that didn't even make an appointment to go into the house to see the ...
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Comment on agent fees
The company manages our estate.
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