0% sales valuation accuracy
0% sales fee satisfaction
Sep 14,2013
Sep 14,2013
0
people found
this helpful
this helpful
We have decided to cancel their services after 16 weeks of inactivity. They have a very casual approach. The service consists of adding you to Zoopla and Right Move, end of story. They don't send brochures out to prospective buyers, like it says on the agreement. The photos of the property are very amateurish, taken with presumably a bog standard camera. They kept getting the details wrong in the first place, and when asked to make corrections (which I had to do several times) they acted like we were inconveniencing them. They even ignored my letter of cancellation, so I phoned them and the guy said oh yes, we were going to come and take the board tomorrow. Well surprise surprise, the board still hasn't been collected. We've now signed up with another agent, but Excelsior still haven't removed our property from the websites, so that means another phone call to chase them. I just think they have a "can't be bothered" attitude. They don't run it like a business, it's more like a hobby on the side of whatever it is they really do.
What agent could do to change your mind?
Could have treated us like valued customers, given us feedback and been happy to correct their mistakes. Could have used a decent wide-angled lense camera to get good shots of the rooms.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Opening Hours
Address
Dearne Valley Excelsior
29-33 High Street
Wath upon Dearne
South Yorkshire
S63 7QG
01709 872247
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Sep 14,2013
Sep 14,2013
0
people found
this helpful
this helpful
We have decided to cancel their services after 16 weeks of inactivity. They have a very casual approach. The service consists of adding you to Zoopla and Right Move, end of story. They don't send brochures out to prospective buyers, like it says on the agreement. ...
read full review
read full review
What agent could do to change your mind?
Could have treated us like valued customers, given us feedback and been happy to correct their mistakes. Could have used a decent wide-angled lense camera to get good shots of the rooms.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
