“I wish I had read this site before signing on ......”
1 Star Review
Aug 07,2013
By:
'AJ'
Aug 07,2013
Branch: Aberdeen, Rosemount House, 138-140 Rosemount Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: AB24
Branch: Aberdeen, Rosemount House, 138-140 Rosemount Place
Lettings (as a Tenant)
Postcode: AB24
7
people found
this helpful
I wish I had read this site before signing on to an APL administered flat. As a student new to Aberdeen, I did not know better and will never ever be using them again. As with the previous reviews, most of the staff you will encounter at APL after becoming a tenant are rude and dismissive.
They will also lie to you - for example, they lied to me that they could not add a new tenant to the agreement when my old flatmate wanted to leave, due to the revised Scots law. In actual fact, the revised Scots law just meant that APL would have to bear any admin costs. They did not want to do that, hence they would not let my flatmate leave.
Now, it's been over six weeks since I vacated the property, and my deposit has still not been returned. APL took close to a month to email the inventory check (and only after I chased several times, and endured more lies about the emails already being sent or on its way - email is not snail mail, APL, it's immediate, it doesn't get lost in cyberspace!). Scots law states that tenants should be contacted within 10 days of vacating the property.
I wrote very politely to Marjory Davison, "head" of admin, after six weeks, asking why there were delays and why no information was given to me. Her reply was extremely defensive and again, dismissive, blaming the landlord and external companies invoicing. One wonders how someone so unprofessional and rude got to where she did - but I suppose her position is reflective of the entire culture at APL. Profit first, customers last, and always deflect blame and responsibility from themselves.
My advice - steer well clear of these folk. Or if you already have the misfortune of renting from them, contact your deposit agency to request payment as soon as you leave the property. This will force APL and the landlord to respond within 30 days, or you get your full deposit back.
What agent could do to change your mind?
They could stop being rude, unprofessional, defensive and unhelpful leeches?
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