67% sales valuation accuracy
67% sales fee satisfaction
Jul 22,2013
Jul 22,2013
5
people found
this helpful
this helpful
Terrible customer service!
Called to ask for a valuation of our home, as my partner and I both work full time and work a good distance from where we live, we asked for a weekend valuation to be told bluntly that they do not offer valuations on weekends. I then asked if it were possible to have a weekday late evening valuation to also be told "no we do not offer them either, perhaps you should think about leaving work early" my reply to this was I am unable to do this as I have a lot of patients for which the reply was "well then you'll have to take a day off, if you want us to value your home" my reply; "no thank you, I am not using my valuable time off to have a company with terrible customer service value my home!"
Called to ask for a valuation of our home, as my partner and I both work full time and work a good distance from where we live, we asked for a weekend valuation to be told bluntly that they do not offer valuations on weekends. I then asked if it were possible to have a weekday late evening valuation to also be told "no we do not offer them either, perhaps you should think about leaving work early" my reply to this was I am unable to do this as I have a lot of patients for which the reply was "well then you'll have to take a day off, if you want us to value your home" my reply; "no thank you, I am not using my valuable time off to have a company with terrible customer service value my home!"
What agent could do to change your mind?
The estate agent is supposed to be providing a service, why should I drop patients to leave work early, let alone take my precious time off for them to visit my house for 30 minutes to an hour to tell me what price my house is worth! Several other estate agents said I'm really sorry we no longer value on weekends but I will speak with my manager and see what we can do, they go back to me in minutes saying that they can do 6.30pm on a weekday night. It is little things like this that show which agents care about customers and customer service!Attached Filesnbsp;
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Latest Reviews
13th Feb 2023
reviewed by 'Diane'
9th Sep 2022
reviewed by 'Samantha Weston'
21st Jul 2017
reviewed by 'Charlie'
8th Feb 2017
reviewed by 'Nimdy'
22nd Jul 2013
reviewed by 'Bex_81'
Opening Hours
Address
Nick & Gordon Carver
14 Duke Street
Darlington
County Durham
DL3 7AA
01325 357 807
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £105,000 | £192,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 3 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 13,2023
Feb 13,2023
0
people found
this helpful
this helpful
If you want a professional, competent and friendly service, I suggest you DO NOT use Carvers! We will never ever use their services again....
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Sep 09,2022
Sep 09,2022
0
people found
this helpful
this helpful
What can I say, 15 years being a conveyancer and only once have I had a transaction worse than the sale of my house. But Jo and Val and the team were truly excellent in keeping me calm and reassuring me we would get there. From ...
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Nov 30,2019
Nov 30,2019
7
people found
this helpful
this helpful
Carvers Estate Agents in Darlington I found to be wholly incompetent, untrustworthy and dishonest in their lacklustre, faltering and unprofessional conduct. With an eye only on their fee they did the very minimum to sell the property in their charge, choosing to actively market the ...
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Jul 21,2017
Jul 21,2017
2
people found
this helpful
this helpful
Extremely poor customer service to the point it's just plain rude. We are first time buyers who were told we were wrong about a number of things because we aren't used to this. Surely if that was be case you would talk the customers through ...
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Comment on agent fees
Average
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Feb 08,2017
Feb 08,2017
0
people found
this helpful
this helpful
My property was on their website for several weeks but you could not find it using the village name or the correct number of bedrooms, which in my opinion is not providing the service you are paying for. It took several phone calls to get ...
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Comment on agent fees
Very expensive for what they provided.
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Jul 22,2013
Jul 22,2013
5
people found
this helpful
this helpful
Terrible customer service!
Called to ask for a valuation of our home, as my partner and I both work full time and work a good distance from where we live, we asked for a weekend valuation to be told bluntly that they do not offer ...
read full review
read full review
What agent could do to change your mind?
The estate agent is supposed to be providing a service, why should I drop patients to leave work early, let alone take my precious time off for them to visit my house for 30 minutes to an hour to tell me what price my house is worth! Several other estate agents said I'm really sorry we no longer value on weekends but I will speak with my manager and see what we can do, they go back to me in minutes saying that they can do 6.30pm on a weekday night. It is little things like this that show which agents care about customers and customer service!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We aim to give all our clients the very best service, however if you have not been happy with our service please call us on 01325 357807 or email [email protected], so we can resurrect the problem.
Last updated at 3:48 PM 01/06/2015 by Rachel Carver
