They manage our building - appallingly. The place used to be quite a swanky development but this company are letting it go to ruin. The communal areas are now dillapidated and if anything needs doing they (eventually) use incompetent contractors who ignore anything you ask them. The staff and haughty and treat tenants with contempt, normally assuming that anything wrong with the building or grounds is the tenant\'s fault or that you are making it up. Recently they "repaired" the front door to the building, which incredibly has no lock on it, so theives can roam the building at will. The "repair" has lasted less than a week!
What agent could do to change your mind?
start operating an honest business and stop treating tenants and customers with contempt.