Unable to fulfill expectations and hit us with additional charges.
Took on Countrywide services to sell out flat in Glasgow, South Side and was charged up front for the sale.
Had to chase for a sign-board several times and then spent weeks without any viewers - even after the sales pitch stated that they have a "huge list of prospective buyers" and stated that they expected to sell the property within 10 weeks.
Had to constantly chase then for the sale board, updates as to why no-one had visited and kept getting fobbed of until the "Sales Director" got involved - all of a sudden, we started to get people over the threshold but no offers.
Gave up and tried their letting team - seemed better and found someone fairly quickly but had to chase constantly for updates. Only actually found out that someone wanted to let the property when the "to let" sign changed to "let by".
After their disastrous attempt to sell the property, we were hit with a "Final Marketing Fee"!
In response to our query about this fee, we just received (what I felt was) a rather cheeky email stating we are "happy with the services of Countrywide Estate Agents" and that they would not wave the fee but that they would take it off future marketing of the property!
On a plus point, the mortgage advise was good.
What agent could do to change your mind?
Don\'t sell something or raise expectations when you are not able to fulfill the service.
I understand that you need to cover costs if people prematurely take properties off the market, but why hit people with additional charges when you have been unable to provide the service discussed when the contract was signed?