0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jul 08,2013
Jul 08,2013
8
people found
this helpful
this helpful
Unable to fulfill expectations and hit us with additional charges.
Took on Countrywide services to sell out flat in Glasgow, South Side and was charged up front for the sale.
Had to chase for a sign-board several times and then spent weeks without any viewers - even after the sales pitch stated that they have a "huge list of prospective buyers" and stated that they expected to sell the property within 10 weeks.
Had to constantly chase then for the sale board, updates as to why no-one had visited and kept getting fobbed of until the "Sales Director" got involved - all of a sudden, we started to get people over the threshold but no offers.
Gave up and tried their letting team - seemed better and found someone fairly quickly but had to chase constantly for updates. Only actually found out that someone wanted to let the property when the "to let" sign changed to "let by".
After their disastrous attempt to sell the property, we were hit with a "Final Marketing Fee"!
In response to our query about this fee, we just received (what I felt was) a rather cheeky email stating we are "happy with the services of Countrywide Estate Agents" and that they would not wave the fee but that they would take it off future marketing of the property!
On a plus point, the mortgage advise was good.
Took on Countrywide services to sell out flat in Glasgow, South Side and was charged up front for the sale.
Had to chase for a sign-board several times and then spent weeks without any viewers - even after the sales pitch stated that they have a "huge list of prospective buyers" and stated that they expected to sell the property within 10 weeks.
Had to constantly chase then for the sale board, updates as to why no-one had visited and kept getting fobbed of until the "Sales Director" got involved - all of a sudden, we started to get people over the threshold but no offers.
Gave up and tried their letting team - seemed better and found someone fairly quickly but had to chase constantly for updates. Only actually found out that someone wanted to let the property when the "to let" sign changed to "let by".
After their disastrous attempt to sell the property, we were hit with a "Final Marketing Fee"!
In response to our query about this fee, we just received (what I felt was) a rather cheeky email stating we are "happy with the services of Countrywide Estate Agents" and that they would not wave the fee but that they would take it off future marketing of the property!
On a plus point, the mortgage advise was good.
What agent could do to change your mind?
Don't sell something or raise expectations when you are not able to fulfill the service. I understand that you need to cover costs if people prematurely take properties off the market, but why hit people with additional charges when you have been unable to provide the service discussed when the contract was signed?Attached Filesnbsp;
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Latest Reviews
14th Mar 2019
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3rd Mar 2015
reviewed by 'Adele'
8th Jul 2013
reviewed by 'Waste_of_Time'
Opening Hours
Address
Countrywide Scotland
202 Kilmarnock Road
Glasgow
City of Glasgow
G41 3PG
0141 278 7495
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 99% | £575 | £575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
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May 01,2019
May 01,2019
0
people found
this helpful
this helpful
I, as a landlord found all the letting team at Countrywide very professional, excellent service and are all very friendly. Beth and Maddie especially helpful in dealing with my me, regarding my new tenancy and answering any questions....
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Comment on agent fees
I was happy with agents fees. Good.
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Mar 14,2019
Mar 14,2019
3
people found
this helpful
this helpful
They told us the flat had been "deep cleaned" it was filthy and took one week of our own time and effort to get it into reasonable condition. This company should be ashamed of themselves. "Lazy, unprofessional, liars" would sum them up quite adequately. Do ...
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Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
I had multiple issues with the shawlands branch of countrywide.
1. When I moved into property they lost my keys and took 1 month to get the secure key sorted. Till that time I had to spend 1 month in my friends house.
2. After moving into the property ...
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Mar 03,2015
Mar 03,2015
5
people found
this helpful
this helpful
I have had my house on the market for around 7months with countrywide shawlands branch. I can safely say it is one of my worst experiences ever! To start with it took around 10 weeks for them to put an advertising board up outside my home. ...
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Comment on agent fees
‚£1329.60 for doing nothing! Furious!
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Jul 08,2013
Jul 08,2013
8
people found
this helpful
this helpful
Unable to fulfill expectations and hit us with additional charges.
Took on Countrywide services to sell out flat in Glasgow, South Side and was charged up front for the sale.
Had to chase for a sign-board several times and then spent weeks without any viewers ...
read full review
read full review
What agent could do to change your mind?
Don't sell something or raise expectations when you are not able to fulfill the service. I understand that you need to cover costs if people prematurely take properties off the market, but why hit people with additional charges when you have been unable to provide the service discussed when the contract was signed?Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
