Mar 03,2015
Minithumbdown
By: 'Adele'
Mar 03,2015
4 people found
this helpful
I have had my house on the market for around 7months with countrywide shawlands branch. I can safely say it is one of my worst experiences ever! To start with it took around 10 weeks for them to put an advertising board up outside my home. I did get some viewings through them around 5 I think however the only follow up/ feedback I received was from one of the viewings. Countrywide always rang me after to say they would be chasing up the viewer and come back to me but they never did except for on the one occasion. Around October time I got a call from what I now realise was probably a marketing department about a hugely successful campaign they were doing which would cost me around ‚£250 but would not be payable until I sold my property, more fool me but in my desperation to sell It sounded so successful I agreed to it, it didn't achieve me a single viewing extra and I think the extent of it was a half page ad in The Herald which has a smaller market than Rightmove on which my property is already listed. The last viewing I had (for which I rearranged my whole working week to accommodate turned out that the viewers didn't even know if they could get a mortgage! I then decided that I needed to remortgage to pay pay off my ex as the property was not selling and so progressed that route. On the 18th Feb I spoke with the negotiator who asked me if I was taking my house off the market as there had been no more interest except a strange enquiry a couple of weeks ago. The strange enquiry turned out to be a lady who had not sold her property yet but was very interested in mine. I told countrywide to get in touch with her immediately and find out more and ask if she would like to view that evening. When the viewer came around I was horrified to hear she had been in touch with countrywide two weeks ago asking what she could do to get my house and offering the full asking price. Unfortunately my remortgage had gone too far to stop by this point (had they contacted me upon the enquiry coming in it would not have). This lady was even looking at renting hers out to buy mine and was so serious she had apparently asked if she could pay a deposit to hold it until she sold. As if the loss of a potential sale wasn't enough I now owe country wide a further ‚£490.80 as they want a further ‚£150 + vat as I was on the market over 26 weeks and ‚£250.80 for the sham extra marketing (which by the way is incorrect as 150 + Vat and 250.80 makes ‚£430.80 by my maths) This is on top of ‚£838.20 paid up front for marketing costs and home report, that's over ‚£1300 for not selling my house and doing a rubbish job of allegedly trying.
Oh and If anyone thinks I'm just internet trolling, I did try to complain to the manager of the branch and find out what had happened with the lady they ignored in the first instance, having told her how unhappy I was and that I was going to complain I was told well there is no use us having this pointless conversation if you are just going to give us a bad review anyway charming, what management training that is! I would not touch these people with a barge pole! the manager also told me that the lady only registered interest on the 18th and came around on the 18th, that's incorrect she was only registered on the 18th as that is the day I was told about her and insisted countrywide contact her.
Comment on agent fees
‚£1329.60 for doing nothing! Furious!
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Countrywide Scotland

202 Kilmarnock Road Glasgow
City of Glasgow
G41 3PG

0141 278 7495

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