I\'ll start with the positive. When things broke they got fixed rapidly but that was more thanks to the landlord having a good set of handyman contacts than anything Russells did.
In terms of everything else, I can\'t agree more than enough with the other reviews with how terrible Russells are. They charge ridiculous amounts for the smallest things and if you dispute anything then prepare to start talking to a brick wall (if you\'re a tenant at least). Never expect any common sense from their side when dealing with you if something comes up. What was worse though is the cold way in which they treat their tenants and the aloof, impersonal and robotic way that I was checked out of my house in particular. I\'ve been renting 15 years and never came across an estate agent as bad as this.