If I could rate this branch less than terrible i would! I have found atleast 90% of the staff to be so disinterested an frankly about as useful as a chocolate teapot from the very second we sighted our tenancy agreement infact the lady who assisted with this was extremely rude and seemed pretty annoyed we had dared to bother her that day.
One of the main factors with this shambles of a company being the lack of communication amongst them I reported a leaking tap and 6 months later they sent a dish washer engineer that in itself sums these supposed professionals up.
We ended our tenancy due to the owners selling we had the place painted carpets cleaned oven cleaned and every inch of the property scrubbed and surprise surprise they still find fault resulting in us still waiting for our deposit a month down the line .
Seriously for your own sanity avoid John German.
What agent could do to change your mind?
Sack all their staff!!