This is the worst experience I have ever had with a property manager in the US, UK, and Hong Kong in over 15 years.
They do not address critical maintenance issues. The hot water heater was broken in the building and my unit went for weeks at a time without hot water. When I moved out, they still had not found a solution to the problem which was over 4 months old. Additionally, the electronic front door FOB was broken for a week, they didn\'t bother to send anyone so the entire building was locked out for 5 days - during this time we had to just wait for someone coming out to let us back in.
I moved out over a month ago now and I still have not received my rent deposit back.
This is problematic from a tenants perspective for obvious reasons. But from a Landlords perspective, I would also be wary. Not addressing basic maintenance issues can exacerbate damage to your property. Further, it encourages tenant turnover which increases wear and tear. This means you will need to make major capital improvements more often and lower your returns.
I have seen property managers that were one man shops do a more efficient and effective job.