Good guys from a number of perspectives.
1 - Use of email/text - appropriate and informed
2 - Committed & Focused - always solution orientated for tasks presented
3 - Honourable - A great quality for an agency, e.g: working closely with us to establish a price through a nice negotiation style.
4 - Proactive - They headed off issues before deadlines, e.g: understanding any legal requirements and following up with respective parties.
They are keen, pleasant, friendly and humble - Thanks Ed for all your hardwork.
PS The only people I know that offer a cup of tea when you pop in & smiley staff!